Claims Handler - Leeds - Hybrid A proper claims role with variety, responsibility, and room to grow. An independent brokerage in Leeds is looking to add a Claims Handler to its team, supporting a growing client base and working closely with senior leadership. You'll manage a mix of claims, primarily motor, with exposure to liability, property, and transit. From first notification through to settlement, you'll be the key point of contact, handling investigations, liaising with insurers, and making sure clients are kept informed throughout. This isn't a purely desk-based role either. There's opportunity to get involved in site visits, support presentations to insurers, and work more closely with clients on complex cases. You'll also be working alongside the broking team, providing updates, reports, and insight where needed. The expectation is high standards, strong organisation, and someone who takes ownership of their work. Acturis experience is useful, but not essential. What matters more is solid claims experience, attention to detail, and the ability to manage multiple cases confidently. If you enjoy claims, want more exposure, and like the idea of being part of a team that's growing, this is worth exploring. Highlights Salary up to 33,000 Hybrid working (1 day from home) Mix of motor, liability, property, and transit claims Opportunity to attend site visits and handle more complex cases Work closely with senior team and brokers Support with professional development and qualifications Established, growing independent brokerage By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 14, 2026
Full time
Claims Handler - Leeds - Hybrid A proper claims role with variety, responsibility, and room to grow. An independent brokerage in Leeds is looking to add a Claims Handler to its team, supporting a growing client base and working closely with senior leadership. You'll manage a mix of claims, primarily motor, with exposure to liability, property, and transit. From first notification through to settlement, you'll be the key point of contact, handling investigations, liaising with insurers, and making sure clients are kept informed throughout. This isn't a purely desk-based role either. There's opportunity to get involved in site visits, support presentations to insurers, and work more closely with clients on complex cases. You'll also be working alongside the broking team, providing updates, reports, and insight where needed. The expectation is high standards, strong organisation, and someone who takes ownership of their work. Acturis experience is useful, but not essential. What matters more is solid claims experience, attention to detail, and the ability to manage multiple cases confidently. If you enjoy claims, want more exposure, and like the idea of being part of a team that's growing, this is worth exploring. Highlights Salary up to 33,000 Hybrid working (1 day from home) Mix of motor, liability, property, and transit claims Opportunity to attend site visits and handle more complex cases Work closely with senior team and brokers Support with professional development and qualifications Established, growing independent brokerage By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
Apr 13, 2026
Full time
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have several exciting opportunities for a talented insurance lawyer to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recovery team works across the national offices; however, location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10K and £100K and upwards of £100K. Experience in claims valued over £ 100,000 will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. Key Responsibilities Initial review/report and consideration of funding Investigating evidential matters to establish cause of action Dealing with disclosure Reviewing evidence Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration and Drafting of Part 36 offers Preparing pre-action and interim applications Preparing documents for trial Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person Ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 11, 2026
Full time
Keoghs LLP is one of the leading insurance law firms in the UK and the most dynamic in its sector. We now have several exciting opportunities for a talented insurance lawyer to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recovery team works across the national offices; however, location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, impacts, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10K and £100K and upwards of £100K. Experience in claims valued over £ 100,000 will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. Key Responsibilities Initial review/report and consideration of funding Investigating evidential matters to establish cause of action Dealing with disclosure Reviewing evidence Instructing counsel and experts Legal research Drafting generally Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration and Drafting of Part 36 offers Preparing pre-action and interim applications Preparing documents for trial Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person Ensure compliance with the SRA Standards & Regulations Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
Apr 10, 2026
Full time
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 29,764 to 33,899 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputising in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Apr 10, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: 29,764 to 33,899 Plus up to 2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm What you will be doing: As a Senior PD Handler, you will play a pivotal role in helping to build a market leading Third Party Claims Team. You will use your technical knowledge, to mitigate claims spend through appropriate management of PD claims, (including more complex liability/indemnity scenarios). You will support the competency development of your colleagues, through coaching/training You will be the Indemnity/Liability/MIB SME for your Team You will support and drive the delivery of the PD KPIs - Nil rate/Lifecycle/Spend. You will assist your Team Leader, deputising in their absence when required. You will demonstrate a GROWTH mindset and actively promote a culture of empowerment, engagement and positivity. Support TL with handler QA/feedback What we're looking for: A positive "can do attitude" A desire to improve current processes and strategies Excellent communication skills Ability to react to changing/competing priorities Excellent working knowledge of Third Party Claims Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Claims Handling Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Part Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Apr 10, 2026
Full time
Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have a number exciting opportunities for a talented insurance lawyers to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recoveries team work across the national offices primarily out of our Bolton and Bristol offices however location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10 and £100K and upwards of £100K. Experience in terms of claims valued over £100K will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. The team regularly delivers training seminars and workshops to various insurer clients and the ideal candidate will have an interest in client development and show a willingness to assist in the preparation and delivery of seminars on technical legal issues. Key Responsibilities Initial review/report to include consideration of funding, prospects of successful recovery and triage Investigating evidential matters, gathering evidence in order to establish cause of action Conducting investigations with third parties Instructing counsel and experts Legal research Drafting generally to include letter of claim, claim form and particulars for issue Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration of and the drafting of Part 36 offers Preparing pre-action and interim applications Driving the litigation process as Claimant to ultimate conclusion Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person To ensure compliance with the SRA Standards & Regulations Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Office location for this role is Bristol Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do.We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 10, 2026
Full time
Keoghs LLP is one of the leading insurance law firms in the UK and can rightly claim to be amongst the most dynamic in its sector. We now have a number exciting opportunities for a talented insurance lawyers to join the Property Risks & Coverage Team. These roles will be based in our Bolton or Bristol offices and will focus on the Recoveries specialism. Flexible working is encouraged for the right candidate. Our recoveries team work across the national offices primarily out of our Bolton and Bristol offices however location is not the determining factor for success in this role. This is a Claimant role and the successful candidate will handle a case of load of Household and Commercial Property recovery files which will deal with a wide range of perils (fires, floods, product liability) from a selection of the team's well known insurers. Typically the value of these claims exceed £10,000 and we are looking for candidates who can handle claims valued between £10 and £100K and upwards of £100K. Experience in terms of claims valued over £100K will be a differential. This is a technical and at times client-facing role for a well-rounded lawyer, so you will have a keen interest in building client relationships through the delivery of training and mentoring as well as in delivering first class legal solutions to complex problems. The team regularly delivers training seminars and workshops to various insurer clients and the ideal candidate will have an interest in client development and show a willingness to assist in the preparation and delivery of seminars on technical legal issues. Key Responsibilities Initial review/report to include consideration of funding, prospects of successful recovery and triage Investigating evidential matters, gathering evidence in order to establish cause of action Conducting investigations with third parties Instructing counsel and experts Legal research Drafting generally to include letter of claim, claim form and particulars for issue Attending conferences and trials with counsel Dealing with routine correspondence Liaising with lay and insurer clients Engaging in settlement negotiations including consideration of and the drafting of Part 36 offers Preparing pre-action and interim applications Driving the litigation process as Claimant to ultimate conclusion Assisting with ADR (including mediation) Court appointments Conducting advocacy by telephone and in person To ensure compliance with the SRA Standards & Regulations Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Office location for this role is Bristol Skills, Knowledge and Expertise Recruitment Criteria: Qualified solicitor or equivalent with relevant technical capability 0 - 3 years Defendant's property litigation experience Experience of running a case load A working knowledge and understanding of the Household and Commercial recoveries Required Soft Skills: An ability to prioritise workload Ability to pay attention to detail Ability to work with case management systems The personal skills to deal with such work as major and expensive litigation involving liaison with senior claims handler Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do.We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Our client, a specialist property litigation practice, is seeking a Paralegal to join their high performing Defended team. This is an excellent opportunity for someone with an interest in property litigation to develop their experience while working on a varied caseload under supervision. You will handle your own caseload consisting predominantly of Small Claims Track matters in the County Court and cases before the First-tier Tribunal (Property Chamber), while also supporting the wider team on more complex defended matters. The Role You will manage a caseload with supervision and support. Matters will typically include: Defended service charge, ground rent and possession matters relating to residential property Reviewing incoming claims and evaluating the merits of defences and/or counterclaims Liaising with Clients and/or Managing Agents and providing advice Reviewing breach of covenant matters and progressing in line with Client instructions Complying with all Court and Tribunal deadlines and directions Providing timely general Landlord & Tenant advice to Clients as required Maintaining regular communication and reporting to Clients and/or Agents Providing internal advice and support to team members where needed Maintaining effective case management, including diarising key dates and updating database notes Producing clear and accurate written correspondence and reporting Supporting senior team members on complex defended matters This list is not exhaustive. The Person You will be an organised and proactive Paralegal with an interest in property litigation and the ability to manage a varied caseload under supervision. Essential: Proven experience in civil litigation, ideally including money claims or property litigation Experience or exposure to property litigation, breaches of covenant or Landlord & Tenant matters Ability to handle a caseload as primary case handler under supervision Strong legal drafting skills High levels of organisation and attention to detail Ability to manage multiple tasks and deadlines simultaneously A Levels or equivalent Level 3 qualification Desirable: Law degree or legal qualification Previous experience in claim handling or dispute resolution Experience managing bulk or high-volume claims Experience in service charge or ground rent matters
Apr 09, 2026
Full time
Our client, a specialist property litigation practice, is seeking a Paralegal to join their high performing Defended team. This is an excellent opportunity for someone with an interest in property litigation to develop their experience while working on a varied caseload under supervision. You will handle your own caseload consisting predominantly of Small Claims Track matters in the County Court and cases before the First-tier Tribunal (Property Chamber), while also supporting the wider team on more complex defended matters. The Role You will manage a caseload with supervision and support. Matters will typically include: Defended service charge, ground rent and possession matters relating to residential property Reviewing incoming claims and evaluating the merits of defences and/or counterclaims Liaising with Clients and/or Managing Agents and providing advice Reviewing breach of covenant matters and progressing in line with Client instructions Complying with all Court and Tribunal deadlines and directions Providing timely general Landlord & Tenant advice to Clients as required Maintaining regular communication and reporting to Clients and/or Agents Providing internal advice and support to team members where needed Maintaining effective case management, including diarising key dates and updating database notes Producing clear and accurate written correspondence and reporting Supporting senior team members on complex defended matters This list is not exhaustive. The Person You will be an organised and proactive Paralegal with an interest in property litigation and the ability to manage a varied caseload under supervision. Essential: Proven experience in civil litigation, ideally including money claims or property litigation Experience or exposure to property litigation, breaches of covenant or Landlord & Tenant matters Ability to handle a caseload as primary case handler under supervision Strong legal drafting skills High levels of organisation and attention to detail Ability to manage multiple tasks and deadlines simultaneously A Levels or equivalent Level 3 qualification Desirable: Law degree or legal qualification Previous experience in claim handling or dispute resolution Experience managing bulk or high-volume claims Experience in service charge or ground rent matters
Third Party Property Damage Claims Handler Monday-Friday 9am-5pm Bolton Up to 35,000 DOE MPJ Recruitment are proud to be working with a CII accredited insurer based in Bolton. We are currently recruiting for an experienced Third Party Property Damage Claims Handlers to help us shape and drive our Third Party Claims. You'll be handling your own claims files independently. Third Party Property Damage Claims Handler responsibilities: You'll be responsible for a portfolio of Property/Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Property Damage Claims Handler: Motor/Property Claims knowledge is essential. This can be Commercial/domestic/personal lines Claims in any setting. Negotiation and objection handling skills. You'll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you'll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Property Damage Claims Handler benefits Competitive annual salary Free parking Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement + Bank Holidays Birthday off Holiday sell scheme Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.
Apr 09, 2026
Full time
Third Party Property Damage Claims Handler Monday-Friday 9am-5pm Bolton Up to 35,000 DOE MPJ Recruitment are proud to be working with a CII accredited insurer based in Bolton. We are currently recruiting for an experienced Third Party Property Damage Claims Handlers to help us shape and drive our Third Party Claims. You'll be handling your own claims files independently. Third Party Property Damage Claims Handler responsibilities: You'll be responsible for a portfolio of Property/Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it's important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Property Damage Claims Handler: Motor/Property Claims knowledge is essential. This can be Commercial/domestic/personal lines Claims in any setting. Negotiation and objection handling skills. You'll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you'll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Property Damage Claims Handler benefits Competitive annual salary Free parking Bonus based around performance Enhanced pension contribution Industry related qualifications Holiday entitlement + Bank Holidays Birthday off Holiday sell scheme Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.
As Property Claims Handler you will join a respected global loss adjusting firm within their Real Estate division. You will manage a portfolio of property and liability claims across the UK and Europe, from first notification through to settlement. There is clear scope for development as the team continues to grow. Benefits as Property Claims Handler: 2 locations to choose from Professional development support Flexible/hybrid working options Pension There are two locations to choose from: Chelmsford Glasgow This is a full-time - hybrid working model: 3 days in the office and 2 from home after probation (4 days in office during probation) Key Responsibilities for Property Claims Handler: Manage a portfolio of property and liability claims for UK and European clients Investigate, negotiate and settle claims in a timely and professional manner Liaise with insured clients, insurers, brokers and overseas stakeholders Prepare reports in line with internal standards, compliance and agreed timescales Ensure accurate time reporting, billing and invoicing in accordance with company procedures Attend client review meetings when needed Qualificationsfor Property Claims Handler: Strong citing of claims handling experience Experience or exposure to real estate or commercial property is desirable Strong communication, negotiation and stakeholder management skills Confident decision making and problem solving abilities Professional qualifications or working towards one are desirable (e.g. CII) Are you our next Property Claims Handler? Apply now!
Apr 09, 2026
Full time
As Property Claims Handler you will join a respected global loss adjusting firm within their Real Estate division. You will manage a portfolio of property and liability claims across the UK and Europe, from first notification through to settlement. There is clear scope for development as the team continues to grow. Benefits as Property Claims Handler: 2 locations to choose from Professional development support Flexible/hybrid working options Pension There are two locations to choose from: Chelmsford Glasgow This is a full-time - hybrid working model: 3 days in the office and 2 from home after probation (4 days in office during probation) Key Responsibilities for Property Claims Handler: Manage a portfolio of property and liability claims for UK and European clients Investigate, negotiate and settle claims in a timely and professional manner Liaise with insured clients, insurers, brokers and overseas stakeholders Prepare reports in line with internal standards, compliance and agreed timescales Ensure accurate time reporting, billing and invoicing in accordance with company procedures Attend client review meetings when needed Qualificationsfor Property Claims Handler: Strong citing of claims handling experience Experience or exposure to real estate or commercial property is desirable Strong communication, negotiation and stakeholder management skills Confident decision making and problem solving abilities Professional qualifications or working towards one are desirable (e.g. CII) Are you our next Property Claims Handler? Apply now!
Description The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Responsibilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with Clients Skills, Knowledge and Expertise • Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Supervisory experience is desirable• Excellent client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independently Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 08, 2026
Full time
Description The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Responsibilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Allocate new claims and set strategies• Carry out supervisory tasks appropriate to level• Assist with training and mentoring team members• Undertake appropriate additional tasks provided by the Team Leader• Attend Client review meetings and assist with client project work where applicable• Build and maintain excellent relationships with Clients Skills, Knowledge and Expertise • Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Supervisory experience is desirable• Excellent client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independently Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Paralegal Clams Handler Our client is an established international insurance company. They are looking for a paralegal claims handler to join their in-house team team handling a wide variety of civil litigation claims. Role Overview You will join an existing team which focusses on civil litigation claims. This includes property disputes, contract disputes, nuisance, construction and landlord/tenant claims. You will deal with the claim from inception to finish with a focus on assessing coverage, prospects of success and proportional cost handling of the claim. The role will require someone with a solid background in civil litigation and legal experience/training. Candidate Profile The ideal candidate will have some prior experience working in a legal claims setting with a knowledge of civil litigation (non-injury related). As a guide you will have 12 months experience working on civil litigation claims. Further training on policy coverage and interpretation will be given. Prior experience in an insurance setting would be an advantage but not essential. What's on Offer Salary of £30000 plus 10% bonus. Great opportunity for someone from a legal background looking to transition into insurance sector/in-house. Apply Now To be considered for this paralegal claims handler role based in Manchester please get in touch with a recent CV as soon as possible.
Apr 08, 2026
Full time
Paralegal Clams Handler Our client is an established international insurance company. They are looking for a paralegal claims handler to join their in-house team team handling a wide variety of civil litigation claims. Role Overview You will join an existing team which focusses on civil litigation claims. This includes property disputes, contract disputes, nuisance, construction and landlord/tenant claims. You will deal with the claim from inception to finish with a focus on assessing coverage, prospects of success and proportional cost handling of the claim. The role will require someone with a solid background in civil litigation and legal experience/training. Candidate Profile The ideal candidate will have some prior experience working in a legal claims setting with a knowledge of civil litigation (non-injury related). As a guide you will have 12 months experience working on civil litigation claims. Further training on policy coverage and interpretation will be given. Prior experience in an insurance setting would be an advantage but not essential. What's on Offer Salary of £30000 plus 10% bonus. Great opportunity for someone from a legal background looking to transition into insurance sector/in-house. Apply Now To be considered for this paralegal claims handler role based in Manchester please get in touch with a recent CV as soon as possible.
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Oct 08, 2025
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Oct 08, 2025
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Claims Handler - FNOL Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working) Salary - 22,222 - 24,500 DOE + bonus Bolton Do you have good telephone based customer service experience? Are you looking to join a well established business with excellent progression opportunities? Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it's not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team. Key Skills: To have or gain an excellent degree of knowledge of property related claims and principles Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner Good degree of IT competency and literacy Good organisation and time management skills with experience of diary management Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Ability to use initiative and have a positive and enthusiastic attitude High attention to detail and accuracy of information The role involves: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages To promote and support the TCF principles To ensure adherence to contractual/Client SLA's and KPI's The Package: Competitive starting salary Hybrid working Enhanced contributory pension Excellent growth & progression opportunities into different departments Qualification funding after passing probation (CII) Performance related bonus Flexible benefits Enhanced family leave Electric car scheme Voluntary benefits schemes Birthday holiday Share purchase scheme with interest free loans Interested in knowing more? CLICK APPLY.
Oct 08, 2025
Full time
Claims Handler - FNOL Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working) Salary - 22,222 - 24,500 DOE + bonus Bolton Do you have good telephone based customer service experience? Are you looking to join a well established business with excellent progression opportunities? Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it's not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team. Key Skills: To have or gain an excellent degree of knowledge of property related claims and principles Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner Good degree of IT competency and literacy Good organisation and time management skills with experience of diary management Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Ability to use initiative and have a positive and enthusiastic attitude High attention to detail and accuracy of information The role involves: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages To promote and support the TCF principles To ensure adherence to contractual/Client SLA's and KPI's The Package: Competitive starting salary Hybrid working Enhanced contributory pension Excellent growth & progression opportunities into different departments Qualification funding after passing probation (CII) Performance related bonus Flexible benefits Enhanced family leave Electric car scheme Voluntary benefits schemes Birthday holiday Share purchase scheme with interest free loans Interested in knowing more? CLICK APPLY.
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Oct 08, 2025
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.