A fantastic opportunity to provide administrative support to our Security and Health and Safety (SHE) teams. Salary: Circa £ 28,000, depending on experience + bonus and benefits Dynamic (hybrid) working: A blended of remote and office working, working 2-3 days a week onsite with a flexible approach due to workload classification Security Clearance: British Citizen Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more The opportunity: We have an exciting opportunity for a passionate individual to become a valued member of our dynamic team within the UK Support Function (UKSF).The UKSF pride ourselves on high levels of team spirit and provide an inclusive environment, where our teams can develop and grow within a supportive working culture. As a Business Support Officer (BSO) you will provide administrative and operational support to the Security/SHE team as detailed below. The Role - specific requirements Will be based in our Stevenage office, however, flexibility to travel to other sites may occasionally be required Provide pro-active, accurate and comprehensive administrative support to our VP Group Security / Head of UK Security and their first reports including their teams and the UK SHE Manager Assisting new starters within the Security team Support shared email generic inboxes GIFTS & Hospitality support (utilisation of the tool) Donations & Sponsorship support Invoicing and PO support, managing this process and processing requisitions, keeping trackers up to date Comms & engagement activities (WeLink communities, Intranet updates, communications flow down) A high level of stakeholder engagement, various coordination and managing/building relationships within Security/SHE and across the business Proactive and progressive attention to detail Create and maintain MS Excel spreadsheets, PowerPoint presentations and MS Word documents accurately Provide administrative support and facilitate external visits and events Strong communication skills A professional demeanour in all situations and be able to withhold confidential information and exhibit high levels of integrity It is essential that you undertake the extensive duties with flexibility, initiative and enthusiasm and operate as an integral part of the team The role requires a high level of accountability, integrity, resilience and the ability to work within a team Generic BSO administrative support (in brief): Extensive complex diary management Extensive complex travel arrangements, both international and domestic Process complex expenses Organise complex meetings, events, workshops and training days, participating when required and taking and managing actions Proficient in utilising MS Office applications and understanding and utilising MBDA tools and systems Participation in UK Support Function initiatives and personal development initiatives These tasks may be varied and ad-hoc in scope What we're looking for from you: Experience in a similar Business / Admin Support role; managing complex diaries, organising meetings, events, travel arrangements and expenses Someone who can exhibit a high level of resilience, communication, organisation skills and attention to detail, which is key to success in this role Someone who is forward thinking, who looks to improve efficiencies in working practices and processes Ability to prioritise, be adaptable, multi-task and manage your own workload effectively Someone who is an enthusiastic team player Willingness to learn and extend the role above and beyond the job description To develop to become the knowledge point of contact within the team Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Apr 18, 2026
Full time
A fantastic opportunity to provide administrative support to our Security and Health and Safety (SHE) teams. Salary: Circa £ 28,000, depending on experience + bonus and benefits Dynamic (hybrid) working: A blended of remote and office working, working 2-3 days a week onsite with a flexible approach due to workload classification Security Clearance: British Citizen Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more The opportunity: We have an exciting opportunity for a passionate individual to become a valued member of our dynamic team within the UK Support Function (UKSF).The UKSF pride ourselves on high levels of team spirit and provide an inclusive environment, where our teams can develop and grow within a supportive working culture. As a Business Support Officer (BSO) you will provide administrative and operational support to the Security/SHE team as detailed below. The Role - specific requirements Will be based in our Stevenage office, however, flexibility to travel to other sites may occasionally be required Provide pro-active, accurate and comprehensive administrative support to our VP Group Security / Head of UK Security and their first reports including their teams and the UK SHE Manager Assisting new starters within the Security team Support shared email generic inboxes GIFTS & Hospitality support (utilisation of the tool) Donations & Sponsorship support Invoicing and PO support, managing this process and processing requisitions, keeping trackers up to date Comms & engagement activities (WeLink communities, Intranet updates, communications flow down) A high level of stakeholder engagement, various coordination and managing/building relationships within Security/SHE and across the business Proactive and progressive attention to detail Create and maintain MS Excel spreadsheets, PowerPoint presentations and MS Word documents accurately Provide administrative support and facilitate external visits and events Strong communication skills A professional demeanour in all situations and be able to withhold confidential information and exhibit high levels of integrity It is essential that you undertake the extensive duties with flexibility, initiative and enthusiasm and operate as an integral part of the team The role requires a high level of accountability, integrity, resilience and the ability to work within a team Generic BSO administrative support (in brief): Extensive complex diary management Extensive complex travel arrangements, both international and domestic Process complex expenses Organise complex meetings, events, workshops and training days, participating when required and taking and managing actions Proficient in utilising MS Office applications and understanding and utilising MBDA tools and systems Participation in UK Support Function initiatives and personal development initiatives These tasks may be varied and ad-hoc in scope What we're looking for from you: Experience in a similar Business / Admin Support role; managing complex diaries, organising meetings, events, travel arrangements and expenses Someone who can exhibit a high level of resilience, communication, organisation skills and attention to detail, which is key to success in this role Someone who is forward thinking, who looks to improve efficiencies in working practices and processes Ability to prioritise, be adaptable, multi-task and manage your own workload effectively Someone who is an enthusiastic team player Willingness to learn and extend the role above and beyond the job description To develop to become the knowledge point of contact within the team Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Job Title: Key Account Manager Location: Burgess Hill Salary: 25 - 30 p/h (PAYE) Contract: 3 months initially About the Role We are looking for a highly organised and driven Key Account Manager to manage and develop key customer relationships while proactively coordinating internal teams to ensure smooth delivery. This role suits a self-starter who thrives in fast-paced, ever-changing environments and is confident working with data to drive decisions. You will act as the central point of contact between customers and internal teams, using strong Excel and data analysis skills to track performance, identify risks, and ensure commitments are met. Key Responsibilities Manage and grow relationships with key customer accounts, acting as their primary point of contact Own account data, using advanced Excel skills to analyse trends, track KPIs, and produce reports Proactively chase supply chain, parts, and shipping teams to ensure timelines and commitments are met Identify potential risks or delays early and take ownership of resolving issues Work closely with internal stakeholders to coordinate priorities and manage changing demands Maintain accurate records and ensure data integrity across systems Adapt quickly to shifting priorities and operational changes while maintaining service levels Skills & Experience Required Proven experience in a Key Account Manager, Account Manager, or similar role Advanced Excel skills (e.g. pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting) Strong analytical mindset with the ability to turn data into clear actions Confident communicator who is comfortable chasing and influencing internal teams Highly organised, proactive, and able to work independently Flexible and resilient, with the ability to adapt in an ever-changing environment Experience working with supply chain, parts, logistics, or shipping teams is highly desirable Personal Attributes Self-starter with a strong sense of ownership Detail-focused but able to see the bigger picture Calm under pressure and solution-oriented Comfortable managing multiple priorities at once Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2026
Contractor
Job Title: Key Account Manager Location: Burgess Hill Salary: 25 - 30 p/h (PAYE) Contract: 3 months initially About the Role We are looking for a highly organised and driven Key Account Manager to manage and develop key customer relationships while proactively coordinating internal teams to ensure smooth delivery. This role suits a self-starter who thrives in fast-paced, ever-changing environments and is confident working with data to drive decisions. You will act as the central point of contact between customers and internal teams, using strong Excel and data analysis skills to track performance, identify risks, and ensure commitments are met. Key Responsibilities Manage and grow relationships with key customer accounts, acting as their primary point of contact Own account data, using advanced Excel skills to analyse trends, track KPIs, and produce reports Proactively chase supply chain, parts, and shipping teams to ensure timelines and commitments are met Identify potential risks or delays early and take ownership of resolving issues Work closely with internal stakeholders to coordinate priorities and manage changing demands Maintain accurate records and ensure data integrity across systems Adapt quickly to shifting priorities and operational changes while maintaining service levels Skills & Experience Required Proven experience in a Key Account Manager, Account Manager, or similar role Advanced Excel skills (e.g. pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting) Strong analytical mindset with the ability to turn data into clear actions Confident communicator who is comfortable chasing and influencing internal teams Highly organised, proactive, and able to work independently Flexible and resilient, with the ability to adapt in an ever-changing environment Experience working with supply chain, parts, logistics, or shipping teams is highly desirable Personal Attributes Self-starter with a strong sense of ownership Detail-focused but able to see the bigger picture Calm under pressure and solution-oriented Comfortable managing multiple priorities at once Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Purpose: At Lucy Properties we pride ourselves on maintaining high standards across our 360 rental properties in the Oxford area. We are seeking a proactive and experienced Maintenance Assistant to join our professional and friendly maintenance team based in Jericho. This role offers the opportunity to work across a wide variety of tasks in a well-organised and respectful workplace, where quality, safety and teamwork are key. Business Overview: At Lucy Real Estate, comprised of Lucy Properties and Lucy Developments, our mission is to provide high-quality homes and outstanding support to our tenants and buyers alike. Lucy Properties is a trusted letting and management business that owns, lets and manages a portfolio of 360 residential properties, home to over 850 tenants in Oxford. Our dedicated in-house property and maintenance team ensures responsive, professional service, with tenant satisfaction as our top priority. Lucy Developments specialize in the creation of high-end, sustainable homes for sale. Focused on prime locations within a 90-minute commute from Oxford, we are committed to thoughtful design, environmental responsibility, and long-term value. Job Context: As a Maintenance Assistant, you will play a key role in ensuring our properties are safe, well maintained and presented to a high standard. You will carry out general maintenance duties including carpentry, decorating, plumbing, general cleaning and landscaping, working both independently and as part of the wider maintenance team. You will conduct regular inspections to quickly identify and address maintenance needs, assist with event setups as required and ensure ongoing compliance with health and safety regulations. Job Dimensions: - This is a full-time client facing role working 37hours per week Monday to Friday. - The successful candidate will be expected take part in the on-call emergency rota - The role will report directly to the Maintenance Manager. Key Accountabilities: - Carry out scheduled and ad-hoc property repairs and maintenance to a high standard. - Conduct preventative maintenance and identify areas requiring upgrades or replacements - Provide clear advice and support to tenants on maintenance matters - Undertake a variety of repair and maintenance tasks including:Carpentry, General building work, Basic Plumbing, Painting and decorating, Brickwork and plastering, Roofing and guttering. - Furniture removal and waste disposal (using company van) - Conduct regular property inspections to identify potential issues - Ensure compliance with all health and safety regulations - Participate in the emergency on-call rota as required - Undertake any other duties as required to support continuous service improvement Qualifications: Minimum Qualifications, Knowledge, and Experience - Experience in property maintenance or a related trade - Working knowledge of carpentry, plumbing, painting and general repairs - Ability to troubleshoot and resolve minor electrical, plumbing and structural issues - Competency in using hand tools and maintenance equipment - Strong communication skills and a customer focused approach - Full UK driving licence (clean) Behavioural Competencies: - Positive and confident approach to tasks - Reliable, self-motivated, and well organised - Excellent time management and problem-solving skills - Able to work independently and collaboratively as part of a team - Professional appearance and conduct - Demonstrates strong attention to detail - Takes pride in delivering high-quality work About Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike.
Apr 18, 2026
Full time
Job Purpose: At Lucy Properties we pride ourselves on maintaining high standards across our 360 rental properties in the Oxford area. We are seeking a proactive and experienced Maintenance Assistant to join our professional and friendly maintenance team based in Jericho. This role offers the opportunity to work across a wide variety of tasks in a well-organised and respectful workplace, where quality, safety and teamwork are key. Business Overview: At Lucy Real Estate, comprised of Lucy Properties and Lucy Developments, our mission is to provide high-quality homes and outstanding support to our tenants and buyers alike. Lucy Properties is a trusted letting and management business that owns, lets and manages a portfolio of 360 residential properties, home to over 850 tenants in Oxford. Our dedicated in-house property and maintenance team ensures responsive, professional service, with tenant satisfaction as our top priority. Lucy Developments specialize in the creation of high-end, sustainable homes for sale. Focused on prime locations within a 90-minute commute from Oxford, we are committed to thoughtful design, environmental responsibility, and long-term value. Job Context: As a Maintenance Assistant, you will play a key role in ensuring our properties are safe, well maintained and presented to a high standard. You will carry out general maintenance duties including carpentry, decorating, plumbing, general cleaning and landscaping, working both independently and as part of the wider maintenance team. You will conduct regular inspections to quickly identify and address maintenance needs, assist with event setups as required and ensure ongoing compliance with health and safety regulations. Job Dimensions: - This is a full-time client facing role working 37hours per week Monday to Friday. - The successful candidate will be expected take part in the on-call emergency rota - The role will report directly to the Maintenance Manager. Key Accountabilities: - Carry out scheduled and ad-hoc property repairs and maintenance to a high standard. - Conduct preventative maintenance and identify areas requiring upgrades or replacements - Provide clear advice and support to tenants on maintenance matters - Undertake a variety of repair and maintenance tasks including:Carpentry, General building work, Basic Plumbing, Painting and decorating, Brickwork and plastering, Roofing and guttering. - Furniture removal and waste disposal (using company van) - Conduct regular property inspections to identify potential issues - Ensure compliance with all health and safety regulations - Participate in the emergency on-call rota as required - Undertake any other duties as required to support continuous service improvement Qualifications: Minimum Qualifications, Knowledge, and Experience - Experience in property maintenance or a related trade - Working knowledge of carpentry, plumbing, painting and general repairs - Ability to troubleshoot and resolve minor electrical, plumbing and structural issues - Competency in using hand tools and maintenance equipment - Strong communication skills and a customer focused approach - Full UK driving licence (clean) Behavioural Competencies: - Positive and confident approach to tasks - Reliable, self-motivated, and well organised - Excellent time management and problem-solving skills - Able to work independently and collaboratively as part of a team - Professional appearance and conduct - Demonstrates strong attention to detail - Takes pride in delivering high-quality work About Us: Lucy Properties is a property owner and lettings & management business within Oxfordshire. With an increasing focus on sustainable living, we invest in and manage over 500 lettable units with over 650 tenants. One of Oxford's largest private landlords, our properties - including residential units, offices, car parks and agricultural land - are managed and maintained in-house, providing an extremely high-quality service to residential and commercial tenants alike.
A well-established passive fire protection contractor is seeking an experienced Business Development Manager to support the continued growth of the business across fire doors and fire stopping works. Operating predominantly in London (80%), the company delivers passive fire protection solutions including fire door installation, maintenance, inspections and fire stopping installations across social housing, commercial and public sector environments. Due to increasing demand and a strong pipeline of work, they are looking to strengthen their commercial team with a proactive, technically-minded, andrelationship-driven sales professional. The business forms part of a wider group with strong growth plans, creating fantastic progression opportunities for individuals across the company and at Group level with direct mentoring from the Gorup Sales Director. The role: As Business Development Manager , you will be part of an existing small sales team responsible for driving sales growth, developing new client relationships, and expanding opportunities within existing accounts. The role reports into the Managing Director and will focus on securing new projects across fire doors and fire stopping, while also identifying opportunities to cross-sell services to existing clients within the company s established customer base. You will work closely with the estimating and operational teams to ensure accurate pricing, strong client relationships and successful project delivery. Key responsibilities include: Generating new business opportunities within passive fire protection Developing relationships with housing associations, contractors, property managers and FM providers Managing and expanding existing client accounts Promoting services including fire door installations, inspections, maintenance and fire stopping works Working with an aligned estimator to prepare quotations and tender submissions Managing the full sales cycle from lead generation through to contract award Attending client meetings and networking opportunities Maintaining a strong pipeline of opportunities and supporting the company s growth strategy Package and bonus structure: £40,000 to £45,000 per year base salary + uncapped bonuses Vehicle allowance at circa. £4,000 per year 28 days annual leave including bank holidays Hybrid working across home, office, and client sites The role participates in a team-based bonus scheme linked to monthly sales performance, offering the potential to increase annual earnings significantly with uncaooed bonuses. The ideal candidate: Experience in business development, sales and/or account management within passive fire protection Knowledge of fire doors, fire stopping or compartmentation and relevant regulations and standards Experience working with social housing, contractors or public sector clients Strong relationship-building and account management skills Commercially driven with the ability to generate and convert opportunities
Apr 18, 2026
Full time
A well-established passive fire protection contractor is seeking an experienced Business Development Manager to support the continued growth of the business across fire doors and fire stopping works. Operating predominantly in London (80%), the company delivers passive fire protection solutions including fire door installation, maintenance, inspections and fire stopping installations across social housing, commercial and public sector environments. Due to increasing demand and a strong pipeline of work, they are looking to strengthen their commercial team with a proactive, technically-minded, andrelationship-driven sales professional. The business forms part of a wider group with strong growth plans, creating fantastic progression opportunities for individuals across the company and at Group level with direct mentoring from the Gorup Sales Director. The role: As Business Development Manager , you will be part of an existing small sales team responsible for driving sales growth, developing new client relationships, and expanding opportunities within existing accounts. The role reports into the Managing Director and will focus on securing new projects across fire doors and fire stopping, while also identifying opportunities to cross-sell services to existing clients within the company s established customer base. You will work closely with the estimating and operational teams to ensure accurate pricing, strong client relationships and successful project delivery. Key responsibilities include: Generating new business opportunities within passive fire protection Developing relationships with housing associations, contractors, property managers and FM providers Managing and expanding existing client accounts Promoting services including fire door installations, inspections, maintenance and fire stopping works Working with an aligned estimator to prepare quotations and tender submissions Managing the full sales cycle from lead generation through to contract award Attending client meetings and networking opportunities Maintaining a strong pipeline of opportunities and supporting the company s growth strategy Package and bonus structure: £40,000 to £45,000 per year base salary + uncapped bonuses Vehicle allowance at circa. £4,000 per year 28 days annual leave including bank holidays Hybrid working across home, office, and client sites The role participates in a team-based bonus scheme linked to monthly sales performance, offering the potential to increase annual earnings significantly with uncaooed bonuses. The ideal candidate: Experience in business development, sales and/or account management within passive fire protection Knowledge of fire doors, fire stopping or compartmentation and relevant regulations and standards Experience working with social housing, contractors or public sector clients Strong relationship-building and account management skills Commercially driven with the ability to generate and convert opportunities
Business Development Manager Fluid Power Competitive salary + generous bonus + company car Territory: Bristol area Field-based role Thorite Flowtech is seeking an ambitious Business Development Manager to grow our presence across the Bristol/South West region. Working closely with our Bristol branch, this field-based role puts you at the heart of customer engagement, managing key accounts and driving new business in Fluid Power solutions including hydraulics, pneumatics, electronics, and compressed air. We are ideally looking for candidates with technical sales experience in pneumatics or fluid power, but we also welcome strong commercial sales professionals from industrial or engineering markets. Key responsibilities: Build and execute account strategies to achieve growth and profitability targets Identify and convert new business opportunities into long-term customer partnerships Prepare budgets, quotations and proposals while collaborating with internal teams Maintain and develop relationships with procurement, maintenance, and engineering stakeholders Achieve revenue and margin targets across the territory What we offer: Competitive salary Very generous, achievable bonus scheme Company car and full benefits package A chance to join a leading, well-respected company in the fluid power sector If you re a proactive, results-driven sales professional ready to work on the road and make a real impact, we d love to hear from you. Apply now to join Thorite Flowtech as a Business Development Manager. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think you ll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those successful on application will be contacted for interviews.
Apr 18, 2026
Full time
Business Development Manager Fluid Power Competitive salary + generous bonus + company car Territory: Bristol area Field-based role Thorite Flowtech is seeking an ambitious Business Development Manager to grow our presence across the Bristol/South West region. Working closely with our Bristol branch, this field-based role puts you at the heart of customer engagement, managing key accounts and driving new business in Fluid Power solutions including hydraulics, pneumatics, electronics, and compressed air. We are ideally looking for candidates with technical sales experience in pneumatics or fluid power, but we also welcome strong commercial sales professionals from industrial or engineering markets. Key responsibilities: Build and execute account strategies to achieve growth and profitability targets Identify and convert new business opportunities into long-term customer partnerships Prepare budgets, quotations and proposals while collaborating with internal teams Maintain and develop relationships with procurement, maintenance, and engineering stakeholders Achieve revenue and margin targets across the territory What we offer: Competitive salary Very generous, achievable bonus scheme Company car and full benefits package A chance to join a leading, well-respected company in the fluid power sector If you re a proactive, results-driven sales professional ready to work on the road and make a real impact, we d love to hear from you. Apply now to join Thorite Flowtech as a Business Development Manager. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think you ll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those successful on application will be contacted for interviews.
Resolution Team Leader We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement. Position: Resolution Team Leader Salary: £42,149 per annum London weighted or £37,573 per annum regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 24 April 2026 Interviews: 30 April 2026, face to face About the role This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience. You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations. Key responsibilities include: Leading, coaching and developing a high performing resolutions team Managing complex and escalated complaints to ensure fair and timely outcomes Monitoring performance against KPIs including resolution times and customer satisfaction Driving quality and consistency across all complaint responses Ensuring compliance with complaints procedures and relevant regulatory frameworks Working with stakeholders to identify root causes and reduce complaint volumes Conducting regular one to ones, quality checks and targeted training to improve performance Embedding a culture of accountability, empathy and continuous improvement About you You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism. You will have: Proven experience leading or supervising a team in a customer service or complaints setting Experience handling complex and sensitive customer issues Strong communication skills with the ability to influence and provide constructive feedback A track record of coaching and developing team members The ability to drive performance and maintain high service standards Confidence using Microsoft Office including Excel and working with data Knowledge of complaints handling frameworks or regulatory standards such as the Housing Ombudsman Code is desirable About the organisation This organisation is one of the UK's leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve. They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development. Other roles you may have experience of could include: Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 18, 2026
Full time
Resolution Team Leader We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement. Position: Resolution Team Leader Salary: £42,149 per annum London weighted or £37,573 per annum regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 24 April 2026 Interviews: 30 April 2026, face to face About the role This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience. You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations. Key responsibilities include: Leading, coaching and developing a high performing resolutions team Managing complex and escalated complaints to ensure fair and timely outcomes Monitoring performance against KPIs including resolution times and customer satisfaction Driving quality and consistency across all complaint responses Ensuring compliance with complaints procedures and relevant regulatory frameworks Working with stakeholders to identify root causes and reduce complaint volumes Conducting regular one to ones, quality checks and targeted training to improve performance Embedding a culture of accountability, empathy and continuous improvement About you You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism. You will have: Proven experience leading or supervising a team in a customer service or complaints setting Experience handling complex and sensitive customer issues Strong communication skills with the ability to influence and provide constructive feedback A track record of coaching and developing team members The ability to drive performance and maintain high service standards Confidence using Microsoft Office including Excel and working with data Knowledge of complaints handling frameworks or regulatory standards such as the Housing Ombudsman Code is desirable About the organisation This organisation is one of the UK's leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve. They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development. Other roles you may have experience of could include: Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means you'll need strong people skills so you can build relationships defined by trust. You'll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access you'll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what you're good at and what you find interesting. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. We're looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means you'll need strong people skills so you can build relationships defined by trust. You'll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access you'll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what you're good at and what you find interesting. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. We're looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job title: Operational Business Partner Location: Brimsdown 3 days on site working/ 2 days remote W orld-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: Acting as the primary contact for local stakeholders, supporting end-to-end procurement and identifying improvement opportunities. Understanding local site requirements and advising on suitable solutions and procurement processes. Acting as a liaison between site teams, suppliers and category managers for supplier performance. Supporting the local implementation of supplier agreements, aligned with savings strategies. Driving effective and compliant use of Coupa, SAP and other procurement tools. Collaborating across regions and categories to identify process gaps and support improvements. Key skills that will help you succeed in this role: Experience in sourcing, procurement operations and Procure-to-Pay (P2P) processes. Knowledge of procurement best practices, negotiation and contract management. Ability to work effectively across diverse teams, cultures and time zones. Experience working in complex organisational environments. Proficiency in ERP and procurement systems such as SAP or Coupa. A proactive, solutions-focused approach with strong communication skills. What we offer: Competitive retirement savings Company matched Share Incentive Plan Life Assurance, Income Protection and Critical Illness Medical plans/health assessments Retailer and Wellbeing discounts Competitive annual incentive plan Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Apr 18, 2026
Full time
Job title: Operational Business Partner Location: Brimsdown 3 days on site working/ 2 days remote W orld-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As an Operational Procurement Business Partner, you'll support JM's mission in sustainable technology by leading procurement at the site and across key procure-to-pay (P2P) activities across your region. You'll ensure compliance with global procurement policies, manage supplier performance, and serve as the link between global strategy and local business needs. In this role, you'll be responsible for all procurement of goods and services at the site, drive process excellence and policy adherence, foster collaboration, and support continuous improvement to help deliver impactful, sustainable outcomes. The role: Acting as the primary contact for local stakeholders, supporting end-to-end procurement and identifying improvement opportunities. Understanding local site requirements and advising on suitable solutions and procurement processes. Acting as a liaison between site teams, suppliers and category managers for supplier performance. Supporting the local implementation of supplier agreements, aligned with savings strategies. Driving effective and compliant use of Coupa, SAP and other procurement tools. Collaborating across regions and categories to identify process gaps and support improvements. Key skills that will help you succeed in this role: Experience in sourcing, procurement operations and Procure-to-Pay (P2P) processes. Knowledge of procurement best practices, negotiation and contract management. Ability to work effectively across diverse teams, cultures and time zones. Experience working in complex organisational environments. Proficiency in ERP and procurement systems such as SAP or Coupa. A proactive, solutions-focused approach with strong communication skills. What we offer: Competitive retirement savings Company matched Share Incentive Plan Life Assurance, Income Protection and Critical Illness Medical plans/health assessments Retailer and Wellbeing discounts Competitive annual incentive plan Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Make an impact in one of the UK's largest Indirect Tax teams Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your service skills with interesting and complex assignments to help businesses of all sizes succeed. Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Tax Manager, you'll be joining a high performing VAT team who provide services to a diverse portfolio. These include household names, global multinationals and fast paced privately owned businesses. You'll deal with all matters relating to the management of a portfolio including control of billings and cash collection within the firms' criteria and liaising with HMRC. You'll develop business and seek opportunities to ensure the continued growth of the team. This role is a key one and will work in close partnership with our Partners & Directors. You'll be someone with Significant understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus in the area of VAT Ability to manage a large and varied portfolio Ability and desire to actively seek opportunities for further work Experience of dealing directly with HMRC Experience of dealing with client senior management and key stakeholders Educated to degree level. CTA qualified or equivalent an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Make an impact in one of the UK's largest Indirect Tax teams Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your service skills with interesting and complex assignments to help businesses of all sizes succeed. Our Indirect Tax business continues to grow at a rapid pace. Indirect Taxes raise significant revenues for governments globally and gain increasing focus from tax authorities, the media and the public. For you it's the chance to hone your client service skills with interesting and complex assignments to help clients of all sizes succeed. The team comprises a mix of 'home-grown' (including at partner level) and externally recruited talent. This strength and diversity of knowledge creates an environment where our team can bring fresh thinking and a varied perspective to every project, enabling us to deliver creative, commercial and robust solutions for our clients. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Tax Manager, you'll be joining a high performing VAT team who provide services to a diverse portfolio. These include household names, global multinationals and fast paced privately owned businesses. You'll deal with all matters relating to the management of a portfolio including control of billings and cash collection within the firms' criteria and liaising with HMRC. You'll develop business and seek opportunities to ensure the continued growth of the team. This role is a key one and will work in close partnership with our Partners & Directors. You'll be someone with Significant understanding of and previous experience within UK VAT. In-depth knowledge of recent key updates and areas of focus in the area of VAT Ability to manage a large and varied portfolio Ability and desire to actively seek opportunities for further work Experience of dealing directly with HMRC Experience of dealing with client senior management and key stakeholders Educated to degree level. CTA qualified or equivalent an advantage You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Apr 18, 2026
Full time
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
About the Role Location: Site- based at Hinkley Point C (minimum 3 days per week on site) Ready to lead the delivery of some of the most complex mechanical and electrical installation activities in the UK? Keen to shape the success of major nuclear infrastructure while directing teams working at the forefront of engineering excellence? At EDF, Success is Personal - and in this role, your expertise powers progress that truly matters. The Opportunity As a Senior Project Manager for the Conventional Island at Hinkley Point C, you'll guide the delivery of installation activities for the world's largest steam turbines and supporting electro mechanical infrastructure. Your leadership will play a key role in driving the performance of a major Tier 1 contractor and multiple Tier 2 suppliers - ensuring safe, high quality, on time delivery that supports EDF's broader transition towards An Electric Britain. Alongside a competitive salary and potential for an annual bonus, this role is based on site at HPC, near Bridgwater. You'll work predominantly on site, collaborating closely with construction, engineering, and delivery teams as part of a highly complex mega project environment. Across planning, strategy, stakeholder engagement, and risk management, you'll be empowered to deepen your expertise in large scale project delivery while shaping the direction of a nationally significant programme. From compliance and nuclear quality assurance to earned value management and leadership development, this role offers unrivalled learning as you support the journey towards An Electric Britain. Who You Are We're looking for a Senior Project Manager experienced in delivering technically complex projects within highly regulated environments, and who thrives on accountability, leadership, and collaboration. Are you experienced in Delivering multi discipline engineering or EPCM projects within complex, high hazard or regulated industries Managing contractors and large scale construction contracts, including NEC or FIDIC Applying project controls, including cost, schedule, risk, change control, and Earned Value Management Overseeing installation or commissioning activities for turbine systems and related rotating equipment Navigating nuclear quality requirements, CDM regulations, and full project lifecycle delivery What You'll Be Doing Leading the delivery of mechanical and electrical installation activities for Conventional Island contracts Managing Tier 1 and Tier 2 contractors, ensuring safe, high quality, and efficient execution Developing and maintaining aligned project schedules (Levels 3-4) and delivery plans Identifying risks, issues, and interface challenges while driving mitigation and resolution Reporting progress, controlling budgets, and ensuring compliance with all project and nuclear safety requirements Pay, Benefits and Culture Alongside a competitive salary, potential for an annual bonus, and a market leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us. Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! Closing date: Tuesday 31st March. Success is Personal. It's your journey, powered by us. Join us and drive the transitiontowards An ElectricBritain.
Apr 18, 2026
Full time
About the Role Location: Site- based at Hinkley Point C (minimum 3 days per week on site) Ready to lead the delivery of some of the most complex mechanical and electrical installation activities in the UK? Keen to shape the success of major nuclear infrastructure while directing teams working at the forefront of engineering excellence? At EDF, Success is Personal - and in this role, your expertise powers progress that truly matters. The Opportunity As a Senior Project Manager for the Conventional Island at Hinkley Point C, you'll guide the delivery of installation activities for the world's largest steam turbines and supporting electro mechanical infrastructure. Your leadership will play a key role in driving the performance of a major Tier 1 contractor and multiple Tier 2 suppliers - ensuring safe, high quality, on time delivery that supports EDF's broader transition towards An Electric Britain. Alongside a competitive salary and potential for an annual bonus, this role is based on site at HPC, near Bridgwater. You'll work predominantly on site, collaborating closely with construction, engineering, and delivery teams as part of a highly complex mega project environment. Across planning, strategy, stakeholder engagement, and risk management, you'll be empowered to deepen your expertise in large scale project delivery while shaping the direction of a nationally significant programme. From compliance and nuclear quality assurance to earned value management and leadership development, this role offers unrivalled learning as you support the journey towards An Electric Britain. Who You Are We're looking for a Senior Project Manager experienced in delivering technically complex projects within highly regulated environments, and who thrives on accountability, leadership, and collaboration. Are you experienced in Delivering multi discipline engineering or EPCM projects within complex, high hazard or regulated industries Managing contractors and large scale construction contracts, including NEC or FIDIC Applying project controls, including cost, schedule, risk, change control, and Earned Value Management Overseeing installation or commissioning activities for turbine systems and related rotating equipment Navigating nuclear quality requirements, CDM regulations, and full project lifecycle delivery What You'll Be Doing Leading the delivery of mechanical and electrical installation activities for Conventional Island contracts Managing Tier 1 and Tier 2 contractors, ensuring safe, high quality, and efficient execution Developing and maintaining aligned project schedules (Levels 3-4) and delivery plans Identifying risks, issues, and interface challenges while driving mitigation and resolution Reporting progress, controlling budgets, and ensuring compliance with all project and nuclear safety requirements Pay, Benefits and Culture Alongside a competitive salary, potential for an annual bonus, and a market leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more. At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us. Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. Join us and find your success at EDF! Closing date: Tuesday 31st March. Success is Personal. It's your journey, powered by us. Join us and drive the transitiontowards An ElectricBritain.
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Apr 18, 2026
Full time
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Contract Civic Recruitment Limited United Kingdom Posted On 19/03/2026 Job Information Work Experience 4-5 years Human Resources City Woolley Province Somerset Postal Code BA1 Job Description 52 weeks contract role with a Local Authority Job Summary: Interim HR Operations Manager for Somerset Council providing senior operational leadership across HR services. Focused on stabilising, developing, and embedding the Pay & Reward function during organisational transition. Responsible for ensuring high-quality HR service delivery, strengthening governance, and leading continuous improvement across HR Operations. Plays a key role in preparing the organisation for the Total Pay & Reward Programme while maintaining strong BAU performance. Key Duties/Accountabilities (Sample): Provide senior operational leadership across HR Operations, ensuring a consistent, customer-focused service. Lead continuous improvement initiatives to streamline HR processes and enhance efficiency. Manage and develop the Pay & Reward team, ensuring high performance and service delivery. Oversee job evaluation processes, ensuring fairness, consistency, and compliance. Lead reward, benefits, and recognition strategies to support attraction and retention. Manage establishment control frameworks, ensuring strong governance, accurate data, and reporting. Support development and implementation of HR policies, particularly within Reward and Operations. Provide expert HR advice to senior stakeholders on complex operational and organisational issues. Build strong relationships with HR Business Partners, senior leaders, Trade Unions, and stakeholders. Support digital transformation and modernisation of HR systems and processes. Ensure compliance with employment legislation, council policies, and best practice. Lead, coach, and develop team members, fostering a culture of accountability and continuous improvement. Skills/Experience: Significant experience in HR Operations leadership, ideally within local government or public sector. Strong expertise in Pay & Reward, Compensation & Benefits, and job evaluation methodologies. Proven experience managing HR teams and developing staff capability. Experience leading HR operational improvement or transformation initiatives. Strong knowledge of HR policies, employment law, and governance frameworks. Ability to influence and advise senior stakeholders, including Directors and Trade Unions. Experience in establishment management, workforce planning, and HR data/reporting. Strong communication and stakeholder engagement skills. Experience implementing quality assurance and performance frameworks. CIPD qualification (or equivalent) and evidence of continuous professional development. Experience within unionised environments and public sector settings (desirable). Additional Information: Location: The Crescent, Taunton (Hybrid - 2-3 days office-based).
Apr 18, 2026
Full time
Contract Civic Recruitment Limited United Kingdom Posted On 19/03/2026 Job Information Work Experience 4-5 years Human Resources City Woolley Province Somerset Postal Code BA1 Job Description 52 weeks contract role with a Local Authority Job Summary: Interim HR Operations Manager for Somerset Council providing senior operational leadership across HR services. Focused on stabilising, developing, and embedding the Pay & Reward function during organisational transition. Responsible for ensuring high-quality HR service delivery, strengthening governance, and leading continuous improvement across HR Operations. Plays a key role in preparing the organisation for the Total Pay & Reward Programme while maintaining strong BAU performance. Key Duties/Accountabilities (Sample): Provide senior operational leadership across HR Operations, ensuring a consistent, customer-focused service. Lead continuous improvement initiatives to streamline HR processes and enhance efficiency. Manage and develop the Pay & Reward team, ensuring high performance and service delivery. Oversee job evaluation processes, ensuring fairness, consistency, and compliance. Lead reward, benefits, and recognition strategies to support attraction and retention. Manage establishment control frameworks, ensuring strong governance, accurate data, and reporting. Support development and implementation of HR policies, particularly within Reward and Operations. Provide expert HR advice to senior stakeholders on complex operational and organisational issues. Build strong relationships with HR Business Partners, senior leaders, Trade Unions, and stakeholders. Support digital transformation and modernisation of HR systems and processes. Ensure compliance with employment legislation, council policies, and best practice. Lead, coach, and develop team members, fostering a culture of accountability and continuous improvement. Skills/Experience: Significant experience in HR Operations leadership, ideally within local government or public sector. Strong expertise in Pay & Reward, Compensation & Benefits, and job evaluation methodologies. Proven experience managing HR teams and developing staff capability. Experience leading HR operational improvement or transformation initiatives. Strong knowledge of HR policies, employment law, and governance frameworks. Ability to influence and advise senior stakeholders, including Directors and Trade Unions. Experience in establishment management, workforce planning, and HR data/reporting. Strong communication and stakeholder engagement skills. Experience implementing quality assurance and performance frameworks. CIPD qualification (or equivalent) and evidence of continuous professional development. Experience within unionised environments and public sector settings (desirable). Additional Information: Location: The Crescent, Taunton (Hybrid - 2-3 days office-based).
McAllister Recruitment are recruiting on behalf of our client a leading company in the Wound Care and Medical Device space. This is an opportunity to represent an innovative healthcare solutions company whose product portfolio is well represented by inclusion in formularies across the region This position would ideally suit an experienced Medical Account Manager or Sales/Product Specialist or a Clinical Nurse with wound care experience looking to transition to a commercial role. This is a full-time Territory Account Manage r position covering Scotland What our client can offer you : Location Scotland Package is £57,000 Basic Salary of £40,000 Bonus of £12,800 per annum (paid quarterly) Car Allowance of £500 a month Lunch Allowance £5 a day Holidays 25 days plus Bank Holidays Private Healthcare Life Assurance Pension What is the porfolio? Medical Devices- Wound care- Stoma- Continence As a Territory Account Manager , you'll take ownership of your Territory, building strong relationships with healthcare professionals across both community and hospital settings. Key Responsibilities Manage Relationships with NHS Procurement, Tissue Viability and Community nurses Achieve KPI's for the territory Drive the formulary pull through and increase market share Undertake regular analyse performance data to improve share of voice with customers Monitor competitor activity and NHS landscape and work streams Desirable experience : At least 2 years Sales experience in the medical industry Comfortable with analysing and interpreting data Knowledge of Medical devices or wound care or Pharmaceuticals Demonstrable evidence of relationship building Experience of data analysis and how to use commercially Experience of formularies, product pull through/inclusion If you feel that this role fits with your skills and experience apply now!
Apr 18, 2026
Full time
McAllister Recruitment are recruiting on behalf of our client a leading company in the Wound Care and Medical Device space. This is an opportunity to represent an innovative healthcare solutions company whose product portfolio is well represented by inclusion in formularies across the region This position would ideally suit an experienced Medical Account Manager or Sales/Product Specialist or a Clinical Nurse with wound care experience looking to transition to a commercial role. This is a full-time Territory Account Manage r position covering Scotland What our client can offer you : Location Scotland Package is £57,000 Basic Salary of £40,000 Bonus of £12,800 per annum (paid quarterly) Car Allowance of £500 a month Lunch Allowance £5 a day Holidays 25 days plus Bank Holidays Private Healthcare Life Assurance Pension What is the porfolio? Medical Devices- Wound care- Stoma- Continence As a Territory Account Manager , you'll take ownership of your Territory, building strong relationships with healthcare professionals across both community and hospital settings. Key Responsibilities Manage Relationships with NHS Procurement, Tissue Viability and Community nurses Achieve KPI's for the territory Drive the formulary pull through and increase market share Undertake regular analyse performance data to improve share of voice with customers Monitor competitor activity and NHS landscape and work streams Desirable experience : At least 2 years Sales experience in the medical industry Comfortable with analysing and interpreting data Knowledge of Medical devices or wound care or Pharmaceuticals Demonstrable evidence of relationship building Experience of data analysis and how to use commercially Experience of formularies, product pull through/inclusion If you feel that this role fits with your skills and experience apply now!
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Job title: Business Development Executive (Telecoms / Connectivity) Location: Banbury (Remote working available) Salary: £28,000 basic + Uncapped Commission (OTE £45,000+) Working hours: Monday to Friday, 9:00am 5:30pm Employment Type: Full-time, Permanent We are currently recruiting for a Business Development Executive to join a high-performing sales team specialising in telecoms, connectivity, and digital infrastructure solutions. This is an excellent opportunity for individuals looking to start or develop a career in B2B sales, particularly those who are confident, resilient, and comfortable engaging with senior decision-makers. Key Responsibilities: Outbound cold calling to enterprise and SME businesses Lead generation and pipeline development Engaging with decision-makers (C-level, Directors, Business Owners) Identifying client needs through consultative sales techniques Booking qualified sales appointments for Business Development Managers Updating and managing data within CRM systems Achieving and exceeding KPIs, targets, and call metrics Required Skills & Attributes : Strong communication skills with the confidence to engage senior stakeholders High levels of resilience and determination, particularly in a cold-calling environment Self-motivated, target-driven, and proactive mindset Ability to work in a fast-paced, performance-driven environment Good IT skills and confidence using multiple systems Desirable (Not Essential): Previous experience in sales, telesales, customer service, or outbound calling Exposure to telecoms, SaaS, IT services, or technology environments What We Offer: £28,000 basic salary + uncapped commission (OTE £45,000+) Remote working available Clear career progression into senior sales or account management roles Structured training and onboarding to set you up for success Supportive leadership and an established, high-performing team Opportunity to work on high-value B2B campaigns If you re confident, resilient, and eager to build a successful career in sales- even without extensive experience - we d love to hear from you
Apr 18, 2026
Full time
Job title: Business Development Executive (Telecoms / Connectivity) Location: Banbury (Remote working available) Salary: £28,000 basic + Uncapped Commission (OTE £45,000+) Working hours: Monday to Friday, 9:00am 5:30pm Employment Type: Full-time, Permanent We are currently recruiting for a Business Development Executive to join a high-performing sales team specialising in telecoms, connectivity, and digital infrastructure solutions. This is an excellent opportunity for individuals looking to start or develop a career in B2B sales, particularly those who are confident, resilient, and comfortable engaging with senior decision-makers. Key Responsibilities: Outbound cold calling to enterprise and SME businesses Lead generation and pipeline development Engaging with decision-makers (C-level, Directors, Business Owners) Identifying client needs through consultative sales techniques Booking qualified sales appointments for Business Development Managers Updating and managing data within CRM systems Achieving and exceeding KPIs, targets, and call metrics Required Skills & Attributes : Strong communication skills with the confidence to engage senior stakeholders High levels of resilience and determination, particularly in a cold-calling environment Self-motivated, target-driven, and proactive mindset Ability to work in a fast-paced, performance-driven environment Good IT skills and confidence using multiple systems Desirable (Not Essential): Previous experience in sales, telesales, customer service, or outbound calling Exposure to telecoms, SaaS, IT services, or technology environments What We Offer: £28,000 basic salary + uncapped commission (OTE £45,000+) Remote working available Clear career progression into senior sales or account management roles Structured training and onboarding to set you up for success Supportive leadership and an established, high-performing team Opportunity to work on high-value B2B campaigns If you re confident, resilient, and eager to build a successful career in sales- even without extensive experience - we d love to hear from you
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Technical Support Surface Finishing Ideal location Yorkshire or North East of England The Ideal Candidate will: Ideally have hands on experience of aftermarket automotive body repair processes and methods, however strong surface finishing experience from other sectors will be considered. Have strong communications skills, being able to speak comfortably in both a technical and sales environment Will be able and comfortable leading product trials in customers Will be computer literate, able to use Microsoft Office packages to manage data and present relevant information to both our Client and their Customer and Colleagues. The role This is a fantastic opportunity to join a world leader in surface finishing products, being the technical lead in an established territory of Industrial customers, supporting the sales team in predominantly Automotive Aftermarket applications. In this role, you will be visiting customers, and working with the sales team and channel partners to: Act as an extension to the sales team, identifying opportunities for new business and working with the sales team to convert. Audit existing practices, processes and products. Provide product demonstrations and training Ensure first class customer service and have the opportunity to demonstrate abrasive and polishing systems to some incredible customers. Our Client Our Client is a world leader in surface finishing technology. They offer a wide range of solutions for surface finishing and precision sanding. They specialise in total solutions in which the abrasives are supplemented by innovatively designed machines and polishing compounds. Package £35K- 45K Salary + £5k Bonus scheme + Company Car Company Pension / Life Assurance / Private Medical Health Plan Daily Food and drink allowance when out on the road Key Responsibilities Technical Support for National Accounts End-users or where required Product training in new and existing end user group business Carry out trials in target groups (Audits (Process, Products & Tooling) Product Testing, KPI measurements, Produce Bespoke Core List of Products etc.) Develop close working relationships with Sales Managers Present, demonstrate and sell our Clients Abrasive sanding systems Ideal Qualifications and Experience A solid technical background in the surface finishing sector The ability to build and maintain relationships with customers and colleagues A high degree of self-motivation and drive with the ability to work both independently and as part of a team The ability to work in a safe manner according to procedures, risk assessments and legislation whilst using the correct PPE Knowledge of AEOM sectors with Existing B2B sales experience within a technical environment Ability to demonstrate abrasives and finishing technologies Ability to speak with Business Owners, Procurement Teams, Channel Partners and Shop Floor Operatives, whilst build trust and long term relationships at same time The role requires the employee to be physically capable of: Driving between 30-40,000 miles p.a. Lifting heavy items in and out of company vehicles Manning trade and exhibition stands for consecutive days Handling and demonstrating power tools, abrasives and polishes Walking around customer / end-user premises and sites You will be required to spend up to approximately 6-8 days a month away from home
Apr 18, 2026
Full time
Technical Support Surface Finishing Ideal location Yorkshire or North East of England The Ideal Candidate will: Ideally have hands on experience of aftermarket automotive body repair processes and methods, however strong surface finishing experience from other sectors will be considered. Have strong communications skills, being able to speak comfortably in both a technical and sales environment Will be able and comfortable leading product trials in customers Will be computer literate, able to use Microsoft Office packages to manage data and present relevant information to both our Client and their Customer and Colleagues. The role This is a fantastic opportunity to join a world leader in surface finishing products, being the technical lead in an established territory of Industrial customers, supporting the sales team in predominantly Automotive Aftermarket applications. In this role, you will be visiting customers, and working with the sales team and channel partners to: Act as an extension to the sales team, identifying opportunities for new business and working with the sales team to convert. Audit existing practices, processes and products. Provide product demonstrations and training Ensure first class customer service and have the opportunity to demonstrate abrasive and polishing systems to some incredible customers. Our Client Our Client is a world leader in surface finishing technology. They offer a wide range of solutions for surface finishing and precision sanding. They specialise in total solutions in which the abrasives are supplemented by innovatively designed machines and polishing compounds. Package £35K- 45K Salary + £5k Bonus scheme + Company Car Company Pension / Life Assurance / Private Medical Health Plan Daily Food and drink allowance when out on the road Key Responsibilities Technical Support for National Accounts End-users or where required Product training in new and existing end user group business Carry out trials in target groups (Audits (Process, Products & Tooling) Product Testing, KPI measurements, Produce Bespoke Core List of Products etc.) Develop close working relationships with Sales Managers Present, demonstrate and sell our Clients Abrasive sanding systems Ideal Qualifications and Experience A solid technical background in the surface finishing sector The ability to build and maintain relationships with customers and colleagues A high degree of self-motivation and drive with the ability to work both independently and as part of a team The ability to work in a safe manner according to procedures, risk assessments and legislation whilst using the correct PPE Knowledge of AEOM sectors with Existing B2B sales experience within a technical environment Ability to demonstrate abrasives and finishing technologies Ability to speak with Business Owners, Procurement Teams, Channel Partners and Shop Floor Operatives, whilst build trust and long term relationships at same time The role requires the employee to be physically capable of: Driving between 30-40,000 miles p.a. Lifting heavy items in and out of company vehicles Manning trade and exhibition stands for consecutive days Handling and demonstrating power tools, abrasives and polishes Walking around customer / end-user premises and sites You will be required to spend up to approximately 6-8 days a month away from home
Purpose of the Role The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials. This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management. This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building - . Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers. The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness. Key Responsibilities Operational Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Operational - Technical and Maintenance Acquire working knowledge of the technical equipment in the client's demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance Ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times. Ensure all required checklists are completed and uploaded within the appropriate time scales. Record utility consumption for the site and update systems accordingly. Staff Management Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Assist in the preparation of the annual service charge budget. Track expenditure and monitor invoices received in accordance with instructions of work. Additional Responsibilities As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant's works and ensure compliance with the Tenant's Handbook and other building regulations. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients. Attendance at internal training courses is compulsory, as is the self identification of training needs. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience Technical Knowledge of Building systems Good understanding of Hard and Soft services esp M&E Understanding of Budgets and Service charges Health and Safety IOSH Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) - beneficial Contractor Management Working Hours - 08:30 - 16:00 Salary - £60,000 - £65,000 Benefits Booklet
Apr 18, 2026
Full time
Purpose of the Role The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials. This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management. This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building - . Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers. The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness. Key Responsibilities Operational Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Operational - Technical and Maintenance Acquire working knowledge of the technical equipment in the client's demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance Ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times. Ensure all required checklists are completed and uploaded within the appropriate time scales. Record utility consumption for the site and update systems accordingly. Staff Management Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Assist in the preparation of the annual service charge budget. Track expenditure and monitor invoices received in accordance with instructions of work. Additional Responsibilities As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant's works and ensure compliance with the Tenant's Handbook and other building regulations. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients. Attendance at internal training courses is compulsory, as is the self identification of training needs. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience Technical Knowledge of Building systems Good understanding of Hard and Soft services esp M&E Understanding of Budgets and Service charges Health and Safety IOSH Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) - beneficial Contractor Management Working Hours - 08:30 - 16:00 Salary - £60,000 - £65,000 Benefits Booklet
