A leading media and publishing company is hiring a Qualitative Associate Director in London to deliver high-quality qualitative insights and manage a team. This role involves shaping client decisions through evidence-based recommendations, owning medium-sized projects, and mentoring junior researchers. The candidate should have a strong background in moderating with young audiences and experience within relevant sectors. This position offers a hybrid work model with flexibility, promoting collaboration and growth across diverse qualitative projects.
Apr 25, 2026
Full time
A leading media and publishing company is hiring a Qualitative Associate Director in London to deliver high-quality qualitative insights and manage a team. This role involves shaping client decisions through evidence-based recommendations, owning medium-sized projects, and mentoring junior researchers. The candidate should have a strong background in moderating with young audiences and experience within relevant sectors. This position offers a hybrid work model with flexibility, promoting collaboration and growth across diverse qualitative projects.
Job Title: Qualitative Associate Director Department: Beano Brain Reporting to: Group Director - UK Qual Location: London, UK Ways of Working: Hybrid; 2 days a week in the office Contract Type: Permanent Beano Brain, a leading kid, youth and family insights agency, is hiring a Qualitative Associate Director to join the team in our London office on Fleet Street. Beano Brain is part of the DCT Thomson Media and publishing company. Beano Brain is a team of collaborators who balance being supportive and transparent with rebel thinking. While fostering a non hierarchical environment where team members take initiative and aren't afraid to challenge each other's thinking, Beano Brain gives everyone on the team a voice. No two days are the same at Beano Brain! The Qualitative Associate Director will operate across qualitative projects for medium and large clients in the UK, Europe and the US as well as contribute to insight product innovation. You will also be excited about bringing on young researchers and seeing them succeed under your guidance. DESCRIPTION The Qualitative Associate Director will deliver commercially valuable qualitative insight that enables Beano Brain clients to make faster, more confident decisions in a shifting kids, teens and families' landscape. Demand for rigorous, creative qualitative insight is growing as clients face tougher markets, tighter budgets, and rapid behavioural change across young audiences. The Qualitative Associate Director role strengthens Beano Brain's ability to scale insight delivery across the UK, Europe and the US. It drives high quality project direction, builds client relationships that support growth, and develops insight talent so the team can respond quickly to new opportunities. It ensures that insight output is evidence based, actionable and aligned to Beano Brain's commercial strategy and innovation priorities. Managing 3 direct reports, the Qualitative Associate Director will also interface with Insight Directors, Commercial Managing Director, Commercial Director, Research Managers, cross functional colleagues contributing to data, trends or commercial opportunities, and external partners (fieldwork agencies, specialist moderators, international partners). Collaboration involves leading project design and insight delivery, advising on qualitative approaches, contributing to commercial planning, and aligning with Directors for approval on pricing, methodology shifts, contract terms and major client decisions. Key responsibilities include: Client insight delivery Deliver qualitative insight projects that provide clear, evidence based recommendations that shape client decisions and commercial outcomes. Ensure all work meets Beano Brain quality standards and is delivered on time and within budget. Project and portfolio direction Own the design and delivery of medium sized qualitative projects and contribute to larger, multi market programmes. Ensure that insights are synthesised and communicated in a way that directly supports growth opportunities in Beano Brain's commercial portfolio. Client relationship management Lead and grow relationships on medium sized accounts and support relationship development on larger ones. Ensure clients receive proactive guidance, trend insight and challenge that deepens partnership value. Team development 50% of time dedicated to managing and mentoring; 50% of time dedicated to project work Develop and manage Research Managers and junior qualitative researchers. Set clear expectations, coach performance, and build capability in analysis, moderation and storytelling to support a high performant team culture. Commercial contribution Contribute to winning new work by shaping proposals, costing projects, presenting capabilities and using existing client contacts. Ensure each project supports margin, repeat work and wider portfolio opportunities. Insight innovation Support the evolution of Beano Brain's qualitative tools and approaches. Test, refine and share new methods that improve authenticity, speed, and impact of insights across markets. Skills: Applying insight to refine client decision processes. Structuring qualitative data, synthesising findings and identifying patterns. Selecting and applying qualitative and mixed method approaches. Directing projects, resources, risks and timelines. Building long term, trusted partnerships. Client challenges into clear insight objectives. Designing discussion guides, stimuli and co creation tasks. Evolving qualitative approaches in response to market shifts and client needs. Developing capability and performance in junior researchers. Creating clear insight narratives and presenting to senior stakeholders. Experience: Proven experience moderating with kids, teens, parents and families. Leading qualitative projects in agencies or consultancies. Working with clients in sectors such as media, tech, gaming, FMCG or leisure. Experience in multi market qualitative delivery. Behaviours that will help this role succeed: Being More Curious Seeks new signals in youth and family behaviours and challenges assumptions with evidence. Actively explores new qualitative methods and audience dynamics. Experiment with Purpose Tests new research approaches in controlled, commercially relevant ways. Brings forward ideas that improve insight speed, authenticity and client value. Owning the Outcomes Takes accountability for project quality, client impact and commercial performance. Escalates risks early and follows through until the job is done well. Being More Collaborative Works openly with colleagues across the portfolio, sharing tools, insight and lessons learned. Builds trust with clients and internal teams by being transparent, prepared and reliable.
Apr 23, 2026
Full time
Job Title: Qualitative Associate Director Department: Beano Brain Reporting to: Group Director - UK Qual Location: London, UK Ways of Working: Hybrid; 2 days a week in the office Contract Type: Permanent Beano Brain, a leading kid, youth and family insights agency, is hiring a Qualitative Associate Director to join the team in our London office on Fleet Street. Beano Brain is part of the DCT Thomson Media and publishing company. Beano Brain is a team of collaborators who balance being supportive and transparent with rebel thinking. While fostering a non hierarchical environment where team members take initiative and aren't afraid to challenge each other's thinking, Beano Brain gives everyone on the team a voice. No two days are the same at Beano Brain! The Qualitative Associate Director will operate across qualitative projects for medium and large clients in the UK, Europe and the US as well as contribute to insight product innovation. You will also be excited about bringing on young researchers and seeing them succeed under your guidance. DESCRIPTION The Qualitative Associate Director will deliver commercially valuable qualitative insight that enables Beano Brain clients to make faster, more confident decisions in a shifting kids, teens and families' landscape. Demand for rigorous, creative qualitative insight is growing as clients face tougher markets, tighter budgets, and rapid behavioural change across young audiences. The Qualitative Associate Director role strengthens Beano Brain's ability to scale insight delivery across the UK, Europe and the US. It drives high quality project direction, builds client relationships that support growth, and develops insight talent so the team can respond quickly to new opportunities. It ensures that insight output is evidence based, actionable and aligned to Beano Brain's commercial strategy and innovation priorities. Managing 3 direct reports, the Qualitative Associate Director will also interface with Insight Directors, Commercial Managing Director, Commercial Director, Research Managers, cross functional colleagues contributing to data, trends or commercial opportunities, and external partners (fieldwork agencies, specialist moderators, international partners). Collaboration involves leading project design and insight delivery, advising on qualitative approaches, contributing to commercial planning, and aligning with Directors for approval on pricing, methodology shifts, contract terms and major client decisions. Key responsibilities include: Client insight delivery Deliver qualitative insight projects that provide clear, evidence based recommendations that shape client decisions and commercial outcomes. Ensure all work meets Beano Brain quality standards and is delivered on time and within budget. Project and portfolio direction Own the design and delivery of medium sized qualitative projects and contribute to larger, multi market programmes. Ensure that insights are synthesised and communicated in a way that directly supports growth opportunities in Beano Brain's commercial portfolio. Client relationship management Lead and grow relationships on medium sized accounts and support relationship development on larger ones. Ensure clients receive proactive guidance, trend insight and challenge that deepens partnership value. Team development 50% of time dedicated to managing and mentoring; 50% of time dedicated to project work Develop and manage Research Managers and junior qualitative researchers. Set clear expectations, coach performance, and build capability in analysis, moderation and storytelling to support a high performant team culture. Commercial contribution Contribute to winning new work by shaping proposals, costing projects, presenting capabilities and using existing client contacts. Ensure each project supports margin, repeat work and wider portfolio opportunities. Insight innovation Support the evolution of Beano Brain's qualitative tools and approaches. Test, refine and share new methods that improve authenticity, speed, and impact of insights across markets. Skills: Applying insight to refine client decision processes. Structuring qualitative data, synthesising findings and identifying patterns. Selecting and applying qualitative and mixed method approaches. Directing projects, resources, risks and timelines. Building long term, trusted partnerships. Client challenges into clear insight objectives. Designing discussion guides, stimuli and co creation tasks. Evolving qualitative approaches in response to market shifts and client needs. Developing capability and performance in junior researchers. Creating clear insight narratives and presenting to senior stakeholders. Experience: Proven experience moderating with kids, teens, parents and families. Leading qualitative projects in agencies or consultancies. Working with clients in sectors such as media, tech, gaming, FMCG or leisure. Experience in multi market qualitative delivery. Behaviours that will help this role succeed: Being More Curious Seeks new signals in youth and family behaviours and challenges assumptions with evidence. Actively explores new qualitative methods and audience dynamics. Experiment with Purpose Tests new research approaches in controlled, commercially relevant ways. Brings forward ideas that improve insight speed, authenticity and client value. Owning the Outcomes Takes accountability for project quality, client impact and commercial performance. Escalates risks early and follows through until the job is done well. Being More Collaborative Works openly with colleagues across the portfolio, sharing tools, insight and lessons learned. Builds trust with clients and internal teams by being transparent, prepared and reliable.
Join a world class consultancy team as a Research Consultant specialising in the Estonian market. This project requires an interviewer with native standard fluency in Estonian to conduct nuanced, scripted and unscripted interviews with business leaders and stakeholders across the region. The role focuses on qualitative data gathering and requires a deep understanding of the Estonian business landscape and cultural variants. You will be tasked with translating complex research objectives into engaging professional dialogue. This is a remote position requiring excellent analytical skills and the ability to work independently under tight project deadlines Previous experience working on similar projects especially from consultancies or cold calling campaigns is essential. Profile Estonian to mother tongue standard Fluent English Previous telephone interviewing or cold calling experience for Estonian, essential Educated to degree standard Candidates must be confident, enthusiastic and tenacious Excellent attention to detail Confident at communicating with executives at board level Exposure to consultancy work Experience in cold calling To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Apr 20, 2026
Seasonal
Join a world class consultancy team as a Research Consultant specialising in the Estonian market. This project requires an interviewer with native standard fluency in Estonian to conduct nuanced, scripted and unscripted interviews with business leaders and stakeholders across the region. The role focuses on qualitative data gathering and requires a deep understanding of the Estonian business landscape and cultural variants. You will be tasked with translating complex research objectives into engaging professional dialogue. This is a remote position requiring excellent analytical skills and the ability to work independently under tight project deadlines Previous experience working on similar projects especially from consultancies or cold calling campaigns is essential. Profile Estonian to mother tongue standard Fluent English Previous telephone interviewing or cold calling experience for Estonian, essential Educated to degree standard Candidates must be confident, enthusiastic and tenacious Excellent attention to detail Confident at communicating with executives at board level Exposure to consultancy work Experience in cold calling To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Join a world class consultancy team as a Research Consultant specialising in the Slovenian market. This project requires an interviewer with native standard fluency in Slovenian to conduct nuanced, scripted and unscripted interviews with business leaders and stakeholders across the region. The role focuses on qualitative data gathering and requires a deep understanding of the Slovenian business landscape and cultural variants. You will be tasked with translating complex research objectives into engaging professional dialogue. This is a remote position requiring excellent analytical skills and the ability to work independently under tight project deadlines. Previous experience working on similar projects especially from consultancies or cold calling campaigns is essential. Profile Slovenian to mother tongue standard Fluent English Previous telephone interviewing or cold calling experience for Slovenian, essential Educated to degree standard Candidates must be confident, enthusiastic and tenacious Excellent attention to detail Confident at communicating with executives at board level Exposure to consultancy work Experience in cold calling To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Apr 20, 2026
Seasonal
Join a world class consultancy team as a Research Consultant specialising in the Slovenian market. This project requires an interviewer with native standard fluency in Slovenian to conduct nuanced, scripted and unscripted interviews with business leaders and stakeholders across the region. The role focuses on qualitative data gathering and requires a deep understanding of the Slovenian business landscape and cultural variants. You will be tasked with translating complex research objectives into engaging professional dialogue. This is a remote position requiring excellent analytical skills and the ability to work independently under tight project deadlines. Previous experience working on similar projects especially from consultancies or cold calling campaigns is essential. Profile Slovenian to mother tongue standard Fluent English Previous telephone interviewing or cold calling experience for Slovenian, essential Educated to degree standard Candidates must be confident, enthusiastic and tenacious Excellent attention to detail Confident at communicating with executives at board level Exposure to consultancy work Experience in cold calling To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
We're hiring: Interim Director of Research (Maternity Cover) Part-time / £60,000-£70,000 / Hybrid role Location - Home based and London Hours - 3/4 days per week Salary: £60,000-£70,000 depending on experience We are looking for an Interim Director of Research (Maternity Cover) who will lead a talented research team of staff and associates providing direction and oversight for a diverse, ambitious research portfolio. As part of the Senior Leadership Team, you will play an essential role in strategy and have a hands-on approach from quality assurance and developing research practice, to managing projects and nurturing partnerships. You will need to have deep roots in qualitative research, as well as the work of charities and funders, with experience of line management, team supervision and leading on new work development. You will play an essential role at a key moment for IVAR. Charities are facing mounting pressures and ongoing complexities, and IVAR s work is critical in supporting the response. About us At the Institute for Voluntary Action Research (IVAR), we work with charities, foundations and public agencies to strengthen UK communities through action research. We champion the role and contribution of the voluntary sector. We listen, learn and share what helps and what gets in the way so that funders and decision-makers can put charity voice at the heart of change. As Interim Director of Research, you will lead a motivated and talented team of research staff and freelance research associates. You will be responsible for maintaining and developing a strategic and balanced research portfolio , including leadership of project design and new work development. You will work closely with the Director of IVAR and both the Deputy Director of Research and Director of Communications to support quality assurance, supervise specific projects, and ensure that IVAR meets its ethical standards. As part of the Senior Leadership Team, you will also support and feed in on all people matters and contribute to embedding an inclusive and equitable approach and internal culture . For more details of our work please read our full job description. You will have a proven track record at the senior leadership team level and in line management , experienced at moving between strategic and operational priorities, and be confident to lead a research team in a collaborative and developmental way. You will have strong experience of research design, bid writing and generation of new work . You will be skilled in qualitative and action research, including significant experience of facilitating complex processes and discussions . It is essential that you have experience of the voluntary sector and working with funders . If you feel that this sounds like you would love to hear from you. What we offer: £60-70,000 per annum (pro rata for part time) Hybrid Working (Thursdays are a key working day in the London Office, SE11) 0.6-08 FTE Hours (3/4 days per week) 30 days annual leave (pro rata for part time) Pension matched to 5% Personal and Professional Development opportunities How to Apply Please complete an online application by noon Sunday 26th October 2025. Interviews will be held in person at the offices on Thursday 6 th November 2025. Start date: 5th January 2026 or before Please submit your CV, a cover letter (maximum of two A4 sides) and links to a couple of examples of reports/papers that you have authored. Your cover letter should include; Why you are applying How you meet the person specification Your availability to start What in particular you would bring to IVAR. We value, welcome and respect all the differences that make us who we are, including age, cultural background, disability and mental health, ethnicity and race, gender, gender identity and expression, sexual orientation, and social background.
Oct 01, 2025
Full time
We're hiring: Interim Director of Research (Maternity Cover) Part-time / £60,000-£70,000 / Hybrid role Location - Home based and London Hours - 3/4 days per week Salary: £60,000-£70,000 depending on experience We are looking for an Interim Director of Research (Maternity Cover) who will lead a talented research team of staff and associates providing direction and oversight for a diverse, ambitious research portfolio. As part of the Senior Leadership Team, you will play an essential role in strategy and have a hands-on approach from quality assurance and developing research practice, to managing projects and nurturing partnerships. You will need to have deep roots in qualitative research, as well as the work of charities and funders, with experience of line management, team supervision and leading on new work development. You will play an essential role at a key moment for IVAR. Charities are facing mounting pressures and ongoing complexities, and IVAR s work is critical in supporting the response. About us At the Institute for Voluntary Action Research (IVAR), we work with charities, foundations and public agencies to strengthen UK communities through action research. We champion the role and contribution of the voluntary sector. We listen, learn and share what helps and what gets in the way so that funders and decision-makers can put charity voice at the heart of change. As Interim Director of Research, you will lead a motivated and talented team of research staff and freelance research associates. You will be responsible for maintaining and developing a strategic and balanced research portfolio , including leadership of project design and new work development. You will work closely with the Director of IVAR and both the Deputy Director of Research and Director of Communications to support quality assurance, supervise specific projects, and ensure that IVAR meets its ethical standards. As part of the Senior Leadership Team, you will also support and feed in on all people matters and contribute to embedding an inclusive and equitable approach and internal culture . For more details of our work please read our full job description. You will have a proven track record at the senior leadership team level and in line management , experienced at moving between strategic and operational priorities, and be confident to lead a research team in a collaborative and developmental way. You will have strong experience of research design, bid writing and generation of new work . You will be skilled in qualitative and action research, including significant experience of facilitating complex processes and discussions . It is essential that you have experience of the voluntary sector and working with funders . If you feel that this sounds like you would love to hear from you. What we offer: £60-70,000 per annum (pro rata for part time) Hybrid Working (Thursdays are a key working day in the London Office, SE11) 0.6-08 FTE Hours (3/4 days per week) 30 days annual leave (pro rata for part time) Pension matched to 5% Personal and Professional Development opportunities How to Apply Please complete an online application by noon Sunday 26th October 2025. Interviews will be held in person at the offices on Thursday 6 th November 2025. Start date: 5th January 2026 or before Please submit your CV, a cover letter (maximum of two A4 sides) and links to a couple of examples of reports/papers that you have authored. Your cover letter should include; Why you are applying How you meet the person specification Your availability to start What in particular you would bring to IVAR. We value, welcome and respect all the differences that make us who we are, including age, cultural background, disability and mental health, ethnicity and race, gender, gender identity and expression, sexual orientation, and social background.
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
