4372 jobs found

Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

Role: Customer Relations & Logistics Specialist Location: Luton Hours: Monday to Friday, 37.5 hours a week + hybrid working Salary: £30,000 - £38,000 per annum 6 Months Fixed Term Contract OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes. Duties of a Customer Relations & Logistics Specialist: Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth What we would like from you: Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment Professional, confident communicator Proactive team player Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Our client is an established and reputable property group with branches across the UK. Are you seeking a company committed to professionalism, client satisfaction and expertise in the UK property market? If you are looking to grow your career with a market leading company that offers progression this opportunity is for you. We are looking for an extremely motivated, and career driven assistant sales manager with experience in the current sales market with a proven track record for securing new business with listing and valuation experience. Duties for Assistant Sales Manager will include: Grow volume of new sales business and income production to the branch Appraisal and instruction of residential sales properties Identify other potential business opportunities and ensure referral to the appropriate division Accountable quality of customer care Register, qualify and manage applicants Arrange and conduct viewing appointments To work in accordance with all legal obligations without exception Maintain up to date knowledge of available properties To implement effective canvassing and marketing strategies Develop the core business in the branch Assist with the management of the team Skills required for Assistant Sales Manager: Previous experience within a Senior Sales position, with a proven track record in securing new business Listing & valuation experience Excellent sales ability High level of customer service skills Good telephone manner and positive attitude The ability to negotiate Tenacity and be a self-starter with the drive to succeed Ability to build and nurture trusted relationships at all levels Be responsive to change Assistant Sales Manager Horsham RH12 Salary 28k OTE up to 38k Hours: Monday - Friday 8.45am - 5.30pm 1 in 2 Saturdays 9am - 1pm

Job Title: C#/.NET Software Engineer Location: South Cambridgeshire Salary: Up to 70,000 Working Pattern: Hybrid 2 days in office This is a brilliant opportunity for aC#/.NET engineer to join a fast-growing technology company whose software is used by scientists and engineers across the world. You'll be writing code that drives real machines connecting instrumentation, automation systems, and digital workflows that power cutting-edge scientific processes. It's a genuinely hands-on role where your work has direct, visible impact. The Role You'll design and build high-quality software across desktop, embedded, and server environments, working alongside a talented team of architects, engineers, and product managers to deliver robust, user-focused solutions. You'll also contribute to architectural decisions and mentor junior developers. Requirements Strong C#/.NET development experience Strong knowledge of software design principles, testing and DevOps pipelines Experience building Windows applications with XAML Familiarity with IoT protocols such as MQTT and OPC/UA SQL databases and Linux OS experience Comfortable working with AI tools If this role is of interest, please apply below.

Management Accountant Reed Finance are delighted to be partnering with a rapidly expanding organisation in the Humberside area as they look to appoint a newly created Finance Manager . This role has been introduced following a period of strong organic growth and offers an excellent opportunity to make real impact within a developing finance team. Key Responsibilities As the Finance Manager, you will play a central role in supporting the Finance Director and wider business. Your duties will include: Preparation and production of monthly Management Accounts Business partnering with non-finance stakeholders to support commercial decision-making Balance sheet reconciliations and review Supporting budgeting and forecasting processes Cost accounting and analysis Preparation for audit Weekly financial reporting Line management of a small team of Assistant Accountants About You The ideal candidate will bring: Proven experience in a Senior Finance role - qualified, part-qualified, or QBE Strong business partnering skills, with the ability to engage senior managers and non-finance colleagues Experience in cost accounting Excellent communication skills and a collaborative approach A passion for developing others and getting the best out of your team What's on Offer This is a fantastic opportunity for an ambitious finance professional looking to grow within a dynamic, forward-thinking organisation. You will benefit from: A competitive salary and benefits package Annual bonus Enhanced holiday entitlement Ongoing professional development and training Clear opportunities for long-term career progression If this sounds like the ideal next step in your career, please apply immediately .

Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

We are recruiting on behalf of a client for a National Account Manager Job Role: National Account Manager Grocery/Discounters Location: North of England Sector/Industry: FMCG/ Health & Beauty, OTC Salary: £45,000 to £50,000 Bonus scheme Company Car or Car Allowance 27 Days Holiday plus Bank Holidays We are looking for someone who has National or Key Account Management experiencein the grocery,fmcg, or Healthcare sector. About our client They are currently recruiting for a National account manager to join a well-established team responsible for a range of brands that are well known within their category. Our client is one of the longest established FMCG and Health and beauty companies in the UK.They provide specialist sales expertise for our many well-known manufacturing clients, representing their portfolio of products and creating new routes to market. You will join a fast-paced culture that strives in the face of challenges. The team operate as a family, all with a common goal in mind and work together to meet this goal. The Role: Daily management of accounts, such as Superdrug, Asda, Morrisons,Superdrug, Discounters Negotiating and managing commercial agreements such as JBPs Identify opportunities within the defined portfolio and wider account, to achieve planned growth. Managing promotional spend and activity in line with annual budgets, Utilising activation tactics to increase shelf presence and ultimately increase sales. Build effective working relationships with customers and clients Monitor competitor activity Regular review meetings at the customers' head office and client sites, to build relationships and identify opportunities. Maintain accurate customer records, including contact reports & development progress reports. The best candidate for the role will demonstrate: Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets A real ability to build strong relationships with internal teams and external customers at multiple levels Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes. Good commercial acumen & commercial understanding of other business functions. The ability to work to tight timescales and deadlines and to work independently, as well as collaboratively in a team environment. Good presentation skills Tenacious ability to go the extra mile to make it happen within all accounts Positive can do attitude and enthusiastic with both their work and within the workplace Effective communication skills Required Experience: Experience of working in a commercial environment preferred. - Ideally within the FMCG industry or Healthcare. Account Management experience in the Grocery channel Proven experience in sales, key account management, or relevant customer relationship management roles. MS Outlook, Excel, Teams, PowerPoint, and Word is essential A full driving license is required Travel in the UK is an essential part of the role

Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

Are you a current Facilities Manager looking for your next challenge? Do you have a can do attitude and hands on approach? Our client is a well-established consultancy firm based in Warwickshire, offering their customers sustainable and efficient products. They are now seeking a Facilities Manager, to join their team on a full-time permanent basis. The successful candidate would have prior experience in a similar role as a Facilities or Property Manager, who has a hands-on approach and preferably have the awareness of Health & Safety measures, such as risk assessments. This is a fantastic opportunity to be part of business that can offer further opportunities and a great working environment. Key Responsibilities: Keep a schedule of the day-to-day building maintenance work and manage workload accordingly. Primary contact for all internal queries, reported faults and logging other suggestions made my internal staff members. General management maintenance across the properties, including conducting minor repairs and maintenance yourself. Key Skills & Experience: Experience as a Facilities Manager, Property Manager or Estate Manager preferable. Proficient in Microsoft applications; Outlook, Excel and Word. Awareness of Health & Safety issues, particularly risk assessments and method statements. Handy person/DIY skills. Strong numeracy skills with the ability to understand and, organise and present reports as required. Strong problem-solving, organisation, and planning skills. High level of discretion, professionalism, and confidentiality. Ability to interact with a wide variety of people and highly communicable. Strong negotiation skills. Ability to work with diagrams, contracts, plans and illustrations, liaising with correct departments as and when required. Additional Information: Monday-Thursday, 8:30am-5pm and Friday 8:30am-1:30pm. Competitive salary. 22 days annual leave increasing to 32 days with length of service, plus bank holidays. Pension scheme. Discretionary company bonuses. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/

More About The Role As a Store Manager, your role as shopkeeper means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You ll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store s commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About You Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn t a must have but you ll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About The Company Morrisons acquired the McColl s business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl s, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we re always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact us.

Job Title Accounting Services Manager - Big 4 Location London Salary £65,000 - £75,000 + Allowance + Bonus A Big 4 firm is looking to appoint an Accounting Services Manager to join its growing Accounting Services team in London. This team provides high-quality outsourced accounting and advisory services to a diverse client base ranging from national businesses to large multinational organisations. The focus is on helping clients remain compliant with statutory requirements while also providing valuable insight into their financial operations. You'll be joining a technically strong, collaborative and commercially focused team that works closely with specialists across the wider business. The role offers exposure to a prestigious portfolio of clients, varied assignments and excellent opportunities for professional development. What you will be doing as an Accounting Services Manager: Preparing and reviewing statutory financial statements Supporting clients with outsourced accounting services, including bookkeeping and periodic management accounts Providing accounting support on secondment where clients require additional resource Managing the preparation and coordination of statutory financial statements for cross-border groups Advising clients on statutory accounting compliance requirements Supporting improvements to the statutory financial statement cycle, including production, audit and filing Supervising and coaching junior team members while ensuring high quality delivery on engagements Managing client relationships and delivering work within tight deadlines What you will need to succeed as an Accounting Services Manager: ACA or ACCA qualified (or international equivalent) Strong accounting and financial reporting knowledge, with the ability to work through technical matters from first principles Solid working knowledge of UK GAAP and IFRS, with some awareness of US GAAP desirable Experience gained within practice or professional services Strong Excel skills and good familiarity with accounting systems Ability to deliver high-quality work in a deadline-driven environment Strong communication and supervisory skills, with the ability to develop and mentor team members Why join this firm? A varied and high-profile client portfolio Exposure to complex and international accounting assignments A collaborative and supportive team environment Flexible working arrangements including a mix of office, home and client site working A comprehensive benefits package including private medical cover and wellbeing support Clear opportunities for career progression and continued technical development What next? The client is keen to start interviewing NOW! So, if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We're looking for a proactive and organised Ad Operations Lead to help manage and improve our marketing technology and processes. You'll work closely with Marketing, Product and Technology teams to make sure our marketing tools run smoothly and support business growth. This role is a mix of planning, problem-solving and hands-on work. You'll gather requirements from marketing, improve systems where possible yourself, and collaborate with developers when needed. You'll play an important role in improving automation, customer experience and performance tracking across the business. Responsibilities: Managing and improving key marketing platforms such as: Consent Management Platform (CMP), Analytics/reporting tools (GA4, Looker, etc.), Braze (CRM/automation), Google Tag Manager, Google Ad Manager (onsite banners), CMS Defining and managing a roadmap for marketing technology improvements Gathering requirements from marketing teams and turning them into clear, prioritised actions Working with CRM and data teams to improve segmentation, triggers, personalisation and customer journeys Identifying automation opportunities to reduce manual work and improve efficiency Ensuring consent and data collection processes meet regulatory requirements Improving tracking, attribution, data quality and reporting Troubleshooting issues across tracking, integration and marketing tools Communicating clearly with stakeholders about progress, risks and upcoming changes What we're looking for 3-5+ years' experience in marketing operations, marketing technology or digital marketing Hands-on experience with tools such as: Consent Management Platforms, Analytics/reporting tools (GA4, Looker, Data Studio, etc.), Google Tag Manager, Braze or similar CRM/automation tools, CMS platforms and onsite personalisation tools Good understanding of tracking, pixels, attribution and data layers Experience building and improving marketing automation workflows and customer journeys Strong analytical and problem-solving skills Comfortable working with technical teams (engineering, data) and commercial teams Understanding of GDPR, consent frameworks and responsible data use Ability to manage multiple priorities in a fast-paced environment We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

Broker Executive Salary: 26,910.00 per annum plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday 08:30 - 17:00 Location: Cannock, WS11 8JP (3 days office based) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face. Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality. Supporting the business by promoting Veolia's products and services to our customers. Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers. Bringing your best selves to work every day to achieve targeted growth and provide exceptional service. What we're looking for; Proven Ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service Show great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers. Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.