Location: East Grinstead (mixture of home and office working) Job type: Permanent Reporting to: Director of Product & Commercial Line management responsibility: Group Revenue Manager, Commercial Accommodation Manager About the job: Reporting to the Director of Product and Commercial, the Head of Commercial (UK Campsites) is a key management and leadership position within the Club with accountability for the delivery of the annual UK Campsite occupancy and revenue targets (c.£76m). Core responsibilities fall into three areas: 1. Product management of the portfolio of UK Campsites and all sub-products contained within (camping, touring, glamping, holiday lets, F&B etc.), including the Experience Freedom glamping brand () 2. Product development of UK Campsites to ensure the portfolio (UK network) and sub-product propositions remain competitive and relevant for current and future audiences 3. Performance optimisation, including: budget setting and delivery; pricing; revenue management; cross-functional leadership and co-ordination of projects and campaigns; commercial analytics and insights (forecasting, modelling, trend analysis); competitor monitoring. As Head of Commercial (UK campsites), you will collaborate with Directors and other Heads of Department that make up the SLT, and manage and lead a commercial team of 8 FTEs, including 2 direct reports (Group Revenue Manager and a Commercial Manager). You will also sit on the Campsites & Accommodation Committee, working closely with our elected Committee members to drive forward the UK Campsite network. This senior position will be expected to both shape and execute strategy. Key Tasks/Accountabilities: Managing all commercial product areas relating to the UK Campsite portfolio (c.150 owned UK Club campsites and 30 Affiliated campsites) including, ensuring the Club has the right campsites in the best locations; product management of all UK campsites products (touring and camping pitches, seasonal / fixed duration pitches, storage pitches, glamping - marketed under the Experience Freedom brand - and holiday cottages/lets, F&B etc.); budget setting and delivery; pricing and inventory releases; competitor analysis; cross-functional product leadership and collaboration. Lead and manage the Commercial Accommodation team in optimising performance and developing product propositions to ensure competitiveness and relevancy for current and future audiences. Leading and managing the Pricing and Revenue Management team in all pricing/RM activities: pricing up the UK campsite network and all associated products ensuring prices are competitive, deliver required margins and take advantage of excess demand; employing all revenue management tools and tactics to proactively revenue manage UK campsites to deliver/exceed the budgeted revenue; optimising yield, introducing effective price promotions, applying appropriate inventory fences and influencing marketing activities; supporting the Group Revenue Manager in developing the Revenue Management System (SaaS) in parallel with developing the Revenue Management strategy; releasing inventory for all products, across all channels (direct and indirect) in a planned, timely manner to capitalize on early demand and facilitate optimum revenue. Responsible for the end to end annual process of setting the UK Campsite occupancy, yield and revenue budgets across all products over a rolling 3-year period, requiring collaboration with operations, finance and approval from the board of Directors as well as the Executive Committee. Ensuring all products are performance managed, across all channels: providing inspiring, informative product briefs to marketing; collaborating with operations to optimise the supply of inventory; adapting to the evolving performance context to overcome challenges and take opportunities. Leading and managing the Commercial Analysis and Insights team (2 x FTEs) in identifying, monitoring and socialising key performance metrics for UK Club campsites, plus membership and overseas travel (European campsites and channel crossings, Worldwide tours). Applying data analysis techniques to build predictive models to forecast future trends and performance. Owner of the Club's campsite representation plan: using data, market intelligence and customer insights to identify new regional locations for new campsite acquisitions and investments. Supporting the Heads of Marketing, Publishing and Digital in delivering Club objectives. Budgeting & Commercial Management: track record in senior management/leadership role with direct responsibility for setting and achieving ambitious budgets and optimising all commercial areas. Product management: demonstrable experience in product development and lifecycle management within leisure, travel or hospitality sectors. Strategic application of Revenue Management: leading the RM strategy, managing RM teams and deep knowledge of RM Systems (SaaS). Demonstrable application of effective promotions. Expert level Pricing application, with evidence of how pricing improved financial KPIs. P&L & Financial Management: demonstrable optimisation of the P&L, utilising pricing and yield to drive margins. Strong experience of optimising high capital investment opportunities. Data and Analysis: expert level user of reporting and forecasting tools and techniques including BI tools (such as Tableau, Qlik, or Business Object), Microsoft Excel etc. Leadership & management: an excellent manager of people who provides clear guidance and coaching, shapes and improves processes, works with confidence and collaborates well with others. Related experience in Marketing, Loyalty, CRM: demonstrable experience in relevant product and performance management disciplines. Skills Required: Strong verbal, written and presentation communication skills. Ability to demonstrate sound judgement, critical thinking and problem-solving skills. Good organisational skills, including the ability to plan and prioritise work independently and collaboratively, with attention to detail. Comfortable working in a collaborative, fast-paced team environment where ideas and perspectives are openly discussed and constructively challenged. Demonstrates motivation, reliability and a proactive approach to delivering high-quality work. Strong data analysis skills, including experience working with large datasets and using advanced spreadsheet functions (e.g., Excel). Experience with additional data analysis or forecasting tools is beneficial. Experience with Revenue Management Systems (SaaS), pricing structures and pricing methodologies is desirable. Experience using business intelligence and reporting tools such as Tableau, Qlik, or Business Objects, or similar platforms. Proficiency with Microsoft Office or Google Workspace applications. Relevant education, training, or equivalent practical experience suitable for a multifaceted role. Willingness and ability to travel within the UK to visit campsite properties as required. Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club Call our HR team for more information about working for the Club (Head office vacancies) (Sites vacancies)
Apr 14, 2026
Full time
Location: East Grinstead (mixture of home and office working) Job type: Permanent Reporting to: Director of Product & Commercial Line management responsibility: Group Revenue Manager, Commercial Accommodation Manager About the job: Reporting to the Director of Product and Commercial, the Head of Commercial (UK Campsites) is a key management and leadership position within the Club with accountability for the delivery of the annual UK Campsite occupancy and revenue targets (c.£76m). Core responsibilities fall into three areas: 1. Product management of the portfolio of UK Campsites and all sub-products contained within (camping, touring, glamping, holiday lets, F&B etc.), including the Experience Freedom glamping brand () 2. Product development of UK Campsites to ensure the portfolio (UK network) and sub-product propositions remain competitive and relevant for current and future audiences 3. Performance optimisation, including: budget setting and delivery; pricing; revenue management; cross-functional leadership and co-ordination of projects and campaigns; commercial analytics and insights (forecasting, modelling, trend analysis); competitor monitoring. As Head of Commercial (UK campsites), you will collaborate with Directors and other Heads of Department that make up the SLT, and manage and lead a commercial team of 8 FTEs, including 2 direct reports (Group Revenue Manager and a Commercial Manager). You will also sit on the Campsites & Accommodation Committee, working closely with our elected Committee members to drive forward the UK Campsite network. This senior position will be expected to both shape and execute strategy. Key Tasks/Accountabilities: Managing all commercial product areas relating to the UK Campsite portfolio (c.150 owned UK Club campsites and 30 Affiliated campsites) including, ensuring the Club has the right campsites in the best locations; product management of all UK campsites products (touring and camping pitches, seasonal / fixed duration pitches, storage pitches, glamping - marketed under the Experience Freedom brand - and holiday cottages/lets, F&B etc.); budget setting and delivery; pricing and inventory releases; competitor analysis; cross-functional product leadership and collaboration. Lead and manage the Commercial Accommodation team in optimising performance and developing product propositions to ensure competitiveness and relevancy for current and future audiences. Leading and managing the Pricing and Revenue Management team in all pricing/RM activities: pricing up the UK campsite network and all associated products ensuring prices are competitive, deliver required margins and take advantage of excess demand; employing all revenue management tools and tactics to proactively revenue manage UK campsites to deliver/exceed the budgeted revenue; optimising yield, introducing effective price promotions, applying appropriate inventory fences and influencing marketing activities; supporting the Group Revenue Manager in developing the Revenue Management System (SaaS) in parallel with developing the Revenue Management strategy; releasing inventory for all products, across all channels (direct and indirect) in a planned, timely manner to capitalize on early demand and facilitate optimum revenue. Responsible for the end to end annual process of setting the UK Campsite occupancy, yield and revenue budgets across all products over a rolling 3-year period, requiring collaboration with operations, finance and approval from the board of Directors as well as the Executive Committee. Ensuring all products are performance managed, across all channels: providing inspiring, informative product briefs to marketing; collaborating with operations to optimise the supply of inventory; adapting to the evolving performance context to overcome challenges and take opportunities. Leading and managing the Commercial Analysis and Insights team (2 x FTEs) in identifying, monitoring and socialising key performance metrics for UK Club campsites, plus membership and overseas travel (European campsites and channel crossings, Worldwide tours). Applying data analysis techniques to build predictive models to forecast future trends and performance. Owner of the Club's campsite representation plan: using data, market intelligence and customer insights to identify new regional locations for new campsite acquisitions and investments. Supporting the Heads of Marketing, Publishing and Digital in delivering Club objectives. Budgeting & Commercial Management: track record in senior management/leadership role with direct responsibility for setting and achieving ambitious budgets and optimising all commercial areas. Product management: demonstrable experience in product development and lifecycle management within leisure, travel or hospitality sectors. Strategic application of Revenue Management: leading the RM strategy, managing RM teams and deep knowledge of RM Systems (SaaS). Demonstrable application of effective promotions. Expert level Pricing application, with evidence of how pricing improved financial KPIs. P&L & Financial Management: demonstrable optimisation of the P&L, utilising pricing and yield to drive margins. Strong experience of optimising high capital investment opportunities. Data and Analysis: expert level user of reporting and forecasting tools and techniques including BI tools (such as Tableau, Qlik, or Business Object), Microsoft Excel etc. Leadership & management: an excellent manager of people who provides clear guidance and coaching, shapes and improves processes, works with confidence and collaborates well with others. Related experience in Marketing, Loyalty, CRM: demonstrable experience in relevant product and performance management disciplines. Skills Required: Strong verbal, written and presentation communication skills. Ability to demonstrate sound judgement, critical thinking and problem-solving skills. Good organisational skills, including the ability to plan and prioritise work independently and collaboratively, with attention to detail. Comfortable working in a collaborative, fast-paced team environment where ideas and perspectives are openly discussed and constructively challenged. Demonstrates motivation, reliability and a proactive approach to delivering high-quality work. Strong data analysis skills, including experience working with large datasets and using advanced spreadsheet functions (e.g., Excel). Experience with additional data analysis or forecasting tools is beneficial. Experience with Revenue Management Systems (SaaS), pricing structures and pricing methodologies is desirable. Experience using business intelligence and reporting tools such as Tableau, Qlik, or Business Objects, or similar platforms. Proficiency with Microsoft Office or Google Workspace applications. Relevant education, training, or equivalent practical experience suitable for a multifaceted role. Willingness and ability to travel within the UK to visit campsite properties as required. Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club Call our HR team for more information about working for the Club (Head office vacancies) (Sites vacancies)
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 10, 2026
Full time
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Activity Manager - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Operations Manager SALARY: Up to £1800 PCM gross + Shared accommodation + flights, meals + great overall package. JOB DETAILS: This is one of the most senior overseas positions on our team. It is a full-on, full-season role from early April to mid-November, and you will need to meet with all the details below to be considered. You must be friendly, approachable, enthusiastic, and mature with solid leadership skills. The ideal candidate for this role will bring considerable managerial experience within the active sports environment. You will lead your active resort team to deliver Neilson's extensive resort activity programme to an exceptional standard and ensure all Neilson guests have an unforgettable holiday experience. This will require the perfect combination of solid interpersonal skills and a friendly, approachable, outgoing personality. You will utilise your resort team and the facilities to create a fantastic holiday experience. This will be at the centre of everything you do. You'll ensure your team is a visible presence around the resort. Efficient, reliable, assertive, and conscientious, the team will keep an open line of communication with our guests to maintain excellent rapport. This is a challenging role, so anyone stepping into this role must be highly charismatic. If you are looking for a rewarding career and you are someone who thrives under pressure, this could be the role for you. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES Create and implement a comprehensive, multifaceted working activity programme. Ensure that your team consistently delivers on our promises. Continuously challenge and drive your team to achieve/exceed all set quality targets for service and instruction. Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives. Set, monitor, and control the active operational budget and financial accounting for the resort. Train, motivate and appraise the active team to ensure the highest levels of instruction. Coordinate and deliver training for the development of your active team. Assist in the management, development, and motivation of all resort staff. Provide continued one to one and group training sessions throughout the season. Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports. Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures. Coordinate all staff accommodation - liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season. Accurately conduct Health and Safety, Quality Audits and operational paperwork as requested. Formulate action plans to resolve and prevent any problems. Set up and monitor Key Performance Indicators. Overall responsibility for the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the ordering and tracking of all operational equipment. Develop positive working relationships across all departments, resorts and in the UK office. Maintain excellent customer service and ensure the highest health and safety standards are followed. Create an environment that is always safe for both staff and guests. Oversee the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the appearance of the Neilson Active sites ensuring they always meet guest expectations. Liaise regularly with your General Manager. Organise your teamwork rotas around qualifications and session ratios. Lead your team by example to ensure a smooth daily set-up and pack-down. Ensure that your team is proactively assisting guests to use Neilson equipment. Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards. Update and adapt your centre-specific operating procedure manual as required. Ensure you stay up to date with local legislation and that the operation always aligns with these laws. Monitor all aspects of the operation for any risk and update your report daily if required. Coordinate with all departments and support with hosting social events and deliver briefings. Be prepared to move between resorts if required by the operational needs of the business. Willing to help out and cover in other departments as required by the business. Airport transfers: As the first point of guest contact, you will ensure that your team are confident to consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort. To coordinate the set-up of active departments and hotel at the start of the season and the pack down of the resort at the end of the season. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. You can search for First Aid at work courses below: Red Cross St Johns Ambulance QUALIFICATIONS AND EXPERIENCE REQUIRED Management and customer service experience. Budgeting and money handling experience. Previous responsibility for health and safety standards. Extensive understanding of the RYA, the BWSW syllabus and the Neilson programme. Royal Yachting Association (RYA) - Windsurfing or Dinghy Instructor qualification - (Including a Power Boat Level 2 certificate) - Highly beneficial. One or more of the following qualifications - Senior Dinghy/Windsurf instructor - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor - Highly beneficial. MIAS Bike Leader Level 2 - Highly beneficial. LTA or RPT Level 1 or above - Highly beneficial. BWSW Level 2 Coach & SBD2 - Highly beneficial. Level 2 Fitness Instructor & any additional disciplines - Highly beneficial. A solid understanding and knowledge covering the use of resort equipment and the associated safety procedures. Excellent communication and interpersonal skills. To be fun, engaging, safety conscious and informative. The ability to work well under pressure in a fast-paced environment. A dynamic and flexible approach to adapting weather conditions. Strong organisational and time management skills. Flexible to work all the required hours to get the job done well. To be skilled in safety procedures and on-water rescue practice. In-depth understanding of current developments associated with activities provided by Neilson. Knowledge and understanding of child protection. Computer literate with a working knowledge of Microsoft Office. Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues/hazards. The ability to confidently hold a conversation and instruct in English. WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time . click apply for full job details
Oct 01, 2025
Full time
Activity Manager - Summer 2026 - Various Mediterranean Resorts LOCATION: Europe - We have various Neilson Beach Clubs across the Mediterranean DATES: Summer seasonal, April until November REPORTS TO: Operations Manager SALARY: Up to £1800 PCM gross + Shared accommodation + flights, meals + great overall package. JOB DETAILS: This is one of the most senior overseas positions on our team. It is a full-on, full-season role from early April to mid-November, and you will need to meet with all the details below to be considered. You must be friendly, approachable, enthusiastic, and mature with solid leadership skills. The ideal candidate for this role will bring considerable managerial experience within the active sports environment. You will lead your active resort team to deliver Neilson's extensive resort activity programme to an exceptional standard and ensure all Neilson guests have an unforgettable holiday experience. This will require the perfect combination of solid interpersonal skills and a friendly, approachable, outgoing personality. You will utilise your resort team and the facilities to create a fantastic holiday experience. This will be at the centre of everything you do. You'll ensure your team is a visible presence around the resort. Efficient, reliable, assertive, and conscientious, the team will keep an open line of communication with our guests to maintain excellent rapport. This is a challenging role, so anyone stepping into this role must be highly charismatic. If you are looking for a rewarding career and you are someone who thrives under pressure, this could be the role for you. Working for Neilson is more than a job; it's a lifestyle. Spend the summer season based in one of our beautiful beach club resorts, where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun, and there's always plenty of time to play. We're looking for friendly, energetic, and approachable people who can build rapport with ease. Individuals who can instil confidence that every element of a Neilson holiday is delivered by a team who cares. Please note: All Neilson Active staff are DBS-checked. JOB CRITERIA & RESPONSIBILITIES Create and implement a comprehensive, multifaceted working activity programme. Ensure that your team consistently delivers on our promises. Continuously challenge and drive your team to achieve/exceed all set quality targets for service and instruction. Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives. Set, monitor, and control the active operational budget and financial accounting for the resort. Train, motivate and appraise the active team to ensure the highest levels of instruction. Coordinate and deliver training for the development of your active team. Assist in the management, development, and motivation of all resort staff. Provide continued one to one and group training sessions throughout the season. Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports. Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures. Coordinate all staff accommodation - liaise with housekeeping for linen, maintenance for repairs and with local owners throughout the season. Accurately conduct Health and Safety, Quality Audits and operational paperwork as requested. Formulate action plans to resolve and prevent any problems. Set up and monitor Key Performance Indicators. Overall responsibility for the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the ordering and tracking of all operational equipment. Develop positive working relationships across all departments, resorts and in the UK office. Maintain excellent customer service and ensure the highest health and safety standards are followed. Create an environment that is always safe for both staff and guests. Oversee the maintenance, repair, and security of all Neilson equipment. Overall responsibility for the appearance of the Neilson Active sites ensuring they always meet guest expectations. Liaise regularly with your General Manager. Organise your teamwork rotas around qualifications and session ratios. Lead your team by example to ensure a smooth daily set-up and pack-down. Ensure that your team is proactively assisting guests to use Neilson equipment. Work in line with your centre-specific operating procedure manual based on the standard operating procedure for your beach and RYA standards. Update and adapt your centre-specific operating procedure manual as required. Ensure you stay up to date with local legislation and that the operation always aligns with these laws. Monitor all aspects of the operation for any risk and update your report daily if required. Coordinate with all departments and support with hosting social events and deliver briefings. Be prepared to move between resorts if required by the operational needs of the business. Willing to help out and cover in other departments as required by the business. Airport transfers: As the first point of guest contact, you will ensure that your team are confident to consistently deliver excellent, personable, informative, and efficient airport transfers to and from the resort. To coordinate the set-up of active departments and hotel at the start of the season and the pack down of the resort at the end of the season. FIRST AID REQUIREMENTS A First Aid certificate is a prerequisite for ALL Neilson Active job roles. Your certificate MUST be valid for the duration of your contract, which we will validate as part of your onboarding process. At a minimum, your First Aid Course MUST be an attended full-day practical course. We also encourage anyone working closely with children to consider obtaining their Paediatric First Aid at Work certificate; however, this is not an obligation for the job. You can search for First Aid at work courses below: Red Cross St Johns Ambulance QUALIFICATIONS AND EXPERIENCE REQUIRED Management and customer service experience. Budgeting and money handling experience. Previous responsibility for health and safety standards. Extensive understanding of the RYA, the BWSW syllabus and the Neilson programme. Royal Yachting Association (RYA) - Windsurfing or Dinghy Instructor qualification - (Including a Power Boat Level 2 certificate) - Highly beneficial. One or more of the following qualifications - Senior Dinghy/Windsurf instructor - Intermediate Planing Windsurf instructor - Advanced windsurf instructor - Foiling dinghy/windsurf instructor - Highly beneficial. MIAS Bike Leader Level 2 - Highly beneficial. LTA or RPT Level 1 or above - Highly beneficial. BWSW Level 2 Coach & SBD2 - Highly beneficial. Level 2 Fitness Instructor & any additional disciplines - Highly beneficial. A solid understanding and knowledge covering the use of resort equipment and the associated safety procedures. Excellent communication and interpersonal skills. To be fun, engaging, safety conscious and informative. The ability to work well under pressure in a fast-paced environment. A dynamic and flexible approach to adapting weather conditions. Strong organisational and time management skills. Flexible to work all the required hours to get the job done well. To be skilled in safety procedures and on-water rescue practice. In-depth understanding of current developments associated with activities provided by Neilson. Knowledge and understanding of child protection. Computer literate with a working knowledge of Microsoft Office. Ability to understand the pros & cons of each activity from a working staff perspective to pre-empt any potential issues/hazards. The ability to confidently hold a conversation and instruct in English. WORKING FOR NEILSON There is much to be gained from working anywhere within the Neilson programme. The people skills, the life skills, the confidence you'll develop, and the overall experience will stay with you forever. You will have the time of your life, make a bunch of new friends, enjoy mad adventures, and create stories you'll be telling for years. The package includes: Staff accommodation provided on a shared basis - No bills to stress about Breakfast, lunch, and dinner while on duty Travel to and from the resort, within Europe (subject to our staff travel policy) Visa & permits if applicable (UK Passport holders) Full training, including E-learning packages Opportunities for progression via our jump up/Jump higher programmes Uniform specific to your job role One day off per week + accrued holidays Mate's rates & family holiday discounts Emergency medical & dental insurance Opportunities to obtain additional qualifications via the Neilson Academy Feel free to use the resort equipment in your spare time . click apply for full job details
