Business and MI Insight Analyst

Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context

Key Responsibilities

• Deliver timely analysis on broking performance, productivity, handling activity, and service quality.
• Identify operational risks, bottlenecks, and opportunities for improvement.
• Produce actionable insight on capacity, throughput, and quality across operational teams.
• Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions.
• Produce and maintain dashboards that meet operational needs and data governance standards.
• Extract, transform, and analyse data using SQL, aligned to group data models.
• Support measurement of change initiatives and track benefit realisation.
• Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions.

Essential:

• Experience within insurance operations, broking, or customer service environments.
• Strong SQL capability and experience working with structured data sets.
• Working knowledge of Acturis or similar broking platforms.
• Experience building and interpreting Power BI dashboards.
• Ability to translate data into actionable operational insight.

Desirable:

• Experience with cloud-based data platforms such as Microsoft Fabric.
• Python experience for data analysis or automation.
• Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes
• Strong analytical mindset with the ability to identify trends and risks.
• Practical problem-solver who can recommend clear solutions.
• Confident communicator, able to influence operational and senior stakeholders.
• Customer-focused, ensuring insight drives better outcomes.
• High attention to detail and commitment to data accuracy.

Please contact a member of the LNJ team for further information regarding this role.