FEDERATION OF BRITISH ARTISTS
City Of Westminster, London
FEDERATION OF BRITISH ARTISTS / MALL GALLERIES Job Description Job Title: Head of Venue Hire and Visitor Experience Hours of Work: Full time. Monday - Friday (sometimes involves evenings) Reports to: Chief Executive Location: Federation of British Artists, 17 Carlton House Terrace, London SW1Y 5BD Target Audiences: Gallery and event hirers, artists Background The Federation of British Artists (FBA) is the national centre for contemporary, figurative art, with administration offices and a large, contemporary gallery space located on The Mall in central London. A major visual arts charity, the FBA comprises of nine of the UK's leading art societies. The art societies are as follows: The Royal Society of British Artists The Royal Society of Portrait Painters The Royal Institute of Oil Painters The Royal Institute of Painters in Water Colours The Royal Society of Marine Artists The New English Art Club The Pastel Society The Society of Wildlife Artists The Hesketh Hubbard Life Drawing Class Vision: Leader in contemporary figurative art, led by artists, for all. Mission: Mall Galleries empowers artists through a busy programme of exhibitions and events, prizes and awards, with a focus on figurative art. Managed by the Federation of British Artists, a visual arts charity founded in 1961, Mall Galleries offers learning and engagement opportunities for everyone Exhibiting and selling figurative art, both in the galleries and online are at the centre of the FBA's activities. This is achieved by providing exhibition services, promoting the exhibitions and artists to as wide a public as possible, facilitating sales and hiring out the spacious galleries to external hirers. Inevitably the organisation has been affected financially by the COVID 19 pandemic. We need to rebuild our finances and reserves. We will do this by increasing sales of art, developing a new venue hire package for an international and national customer, attracting more Friends and donations and improving our systems. A new venue hire package was launched in early 2022. Approx 50% of the year is available for venue hire and the gallery is available for evening events throughout the year. This activity generates a vital income of between £500-600,000. Overview The post holder will be responsible for identifying and securing and then account management for venue hire clients or potential clients and nurturing existing clients. You will be part of the Sales and Marketing Department and work closely with the front of house and art services departments. Overall Purpose of the Role: Targeting and securing venue hire - continually monitor sales performance; identify gaps in the diary. Recognise and target new and suitable opportunities using proactive sales initiatives to generate new enquiries Work with the marketing team to plan and deliver marketing initiatives throughout the year and undertake proactive sales activities in line with this strategy Developing and engaging existing hirers with the aim of securing repeat business Primary account management for all venue hire - both exhibitions and events Working closely across the FBA to ensure successful outcomes Responsibilities: Targeting and Sales Create a strategy to attract venue hire Using the exhibition year create a strategy to attract evening event hire Target and approach prospects with effective digital communications, manage site visits and follow up communications Seek multi-year contracts wherever possible Proactively respond to enquiries Account Management and Delivery Account manage and be the primary point of contact for the client Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing Manage the relationship with suppliers and third parties - and review these at regular intervals Ensure all Health and Safety policies and Gallery regulations are complied with and provide all the necessary information to the client alongside the Art Services Manager Review and monitor with the client to improve for the future and create good relations with returning clients Ensure contracting and invoicing take place efficiently and in a timely manner Marketing: Editorial and design - create persuasive content, update the website and other digital platforms, work with designers to produce material Liaise and deliver with the digital marketing coordinator to produce targeted venue hire campaigns Administration: Be self-administering Use and develop the CRM for venue hire prospects and clients and produce analytical reports Update the CRM as necessary Project management: Knowledge of digital channels and what makes good digital content including demonstrable knowledge of editorial style and publishing processes in a digital environment Experience with digital analytics and reporting. Database experience with knowledge of segmentation and targeting Line Manage and Train the Visitor Experience Team: Recruit, train and manage front of house staff to provide excellent customer service. This will include, but not be limited to: Collaboration with colleagues to ensure robust recruitment and training programmes for Duty Officers staff (qualified to be in charge on site), in addition to visitor services training. Championing best practice in customer service, ensuring the visitor services team deliver an exemplary shopping and artwork sales experience to all our visitors. Work with colleagues on Fire & Evacuation and Health & Safety practices, including policy review, daily implementation e.g. training. Cultivate an ethos and practice of perpetual improvement in visitor experience through staff support and development. Person Specification Essential Experience 3 Years proven experience in venue hire, events sales, or venue management. Experience managing venue hire enquiries, site visits, contracts, and client communications. Experience in account management and maintaining client relationships. Experience in staff supervision, recruitment, or team management. Essential Skills Strong persuasive and negotiation skills, with the ability to work creatively and generate repeat and new business. Excellent written communication skills, including digital content and marketing copy. Strong analytical skills, with the ability to compile and analyse data, including sales and conversion rates. Ability to lead, motivate, and train visitor experience teams. Strong customer service leadership skills. Good understanding of health and safety compliance within events or public venues. Desirable Skills Experience working in arts, galleries, museums, or cultural venues. A knowledge of the UK arts sector or visual arts organisations. Experience securing multi-year venue hire contracts. What We Can Offer You Salary between £45,000 - £48,000 per annum. Flexible working based on job responsibilities. You will receive 26 days paid annual leave plus the three days between Christmas and New Year. 3% employer contribution to a personal pension scheme. Staff discounts at Cass Art shops and on FBA artworks displayed in the gallery. How to Apply: To apply, please send your CV and a cover letter or supporting statement explaining how you match the person specification for this role to . Please note that applications without a cover letter will not be considered. Please include the job title (Head of Venue Hire and Visitor Experience) in the subject line of your email. Deadline for applications: 5pm on Monday, 30 March 2026 Thank you for your interest in this role. If you are not invited to interview, we regret that you have not been shortlisted on this occasion.
FEDERATION OF BRITISH ARTISTS / MALL GALLERIES Job Description Job Title: Head of Venue Hire and Visitor Experience Hours of Work: Full time. Monday - Friday (sometimes involves evenings) Reports to: Chief Executive Location: Federation of British Artists, 17 Carlton House Terrace, London SW1Y 5BD Target Audiences: Gallery and event hirers, artists Background The Federation of British Artists (FBA) is the national centre for contemporary, figurative art, with administration offices and a large, contemporary gallery space located on The Mall in central London. A major visual arts charity, the FBA comprises of nine of the UK's leading art societies. The art societies are as follows: The Royal Society of British Artists The Royal Society of Portrait Painters The Royal Institute of Oil Painters The Royal Institute of Painters in Water Colours The Royal Society of Marine Artists The New English Art Club The Pastel Society The Society of Wildlife Artists The Hesketh Hubbard Life Drawing Class Vision: Leader in contemporary figurative art, led by artists, for all. Mission: Mall Galleries empowers artists through a busy programme of exhibitions and events, prizes and awards, with a focus on figurative art. Managed by the Federation of British Artists, a visual arts charity founded in 1961, Mall Galleries offers learning and engagement opportunities for everyone Exhibiting and selling figurative art, both in the galleries and online are at the centre of the FBA's activities. This is achieved by providing exhibition services, promoting the exhibitions and artists to as wide a public as possible, facilitating sales and hiring out the spacious galleries to external hirers. Inevitably the organisation has been affected financially by the COVID 19 pandemic. We need to rebuild our finances and reserves. We will do this by increasing sales of art, developing a new venue hire package for an international and national customer, attracting more Friends and donations and improving our systems. A new venue hire package was launched in early 2022. Approx 50% of the year is available for venue hire and the gallery is available for evening events throughout the year. This activity generates a vital income of between £500-600,000. Overview The post holder will be responsible for identifying and securing and then account management for venue hire clients or potential clients and nurturing existing clients. You will be part of the Sales and Marketing Department and work closely with the front of house and art services departments. Overall Purpose of the Role: Targeting and securing venue hire - continually monitor sales performance; identify gaps in the diary. Recognise and target new and suitable opportunities using proactive sales initiatives to generate new enquiries Work with the marketing team to plan and deliver marketing initiatives throughout the year and undertake proactive sales activities in line with this strategy Developing and engaging existing hirers with the aim of securing repeat business Primary account management for all venue hire - both exhibitions and events Working closely across the FBA to ensure successful outcomes Responsibilities: Targeting and Sales Create a strategy to attract venue hire Using the exhibition year create a strategy to attract evening event hire Target and approach prospects with effective digital communications, manage site visits and follow up communications Seek multi-year contracts wherever possible Proactively respond to enquiries Account Management and Delivery Account manage and be the primary point of contact for the client Manage the activities of the Venue Hire Coordinator and coordinate within the FBA team for a smooth and successful delivery of the chosen package especially working closely with the Art Services Manager and the gallery team to plan and manage exhibitions smoothly and the Head of Sales and Marketing Manage the relationship with suppliers and third parties - and review these at regular intervals Ensure all Health and Safety policies and Gallery regulations are complied with and provide all the necessary information to the client alongside the Art Services Manager Review and monitor with the client to improve for the future and create good relations with returning clients Ensure contracting and invoicing take place efficiently and in a timely manner Marketing: Editorial and design - create persuasive content, update the website and other digital platforms, work with designers to produce material Liaise and deliver with the digital marketing coordinator to produce targeted venue hire campaigns Administration: Be self-administering Use and develop the CRM for venue hire prospects and clients and produce analytical reports Update the CRM as necessary Project management: Knowledge of digital channels and what makes good digital content including demonstrable knowledge of editorial style and publishing processes in a digital environment Experience with digital analytics and reporting. Database experience with knowledge of segmentation and targeting Line Manage and Train the Visitor Experience Team: Recruit, train and manage front of house staff to provide excellent customer service. This will include, but not be limited to: Collaboration with colleagues to ensure robust recruitment and training programmes for Duty Officers staff (qualified to be in charge on site), in addition to visitor services training. Championing best practice in customer service, ensuring the visitor services team deliver an exemplary shopping and artwork sales experience to all our visitors. Work with colleagues on Fire & Evacuation and Health & Safety practices, including policy review, daily implementation e.g. training. Cultivate an ethos and practice of perpetual improvement in visitor experience through staff support and development. Person Specification Essential Experience 3 Years proven experience in venue hire, events sales, or venue management. Experience managing venue hire enquiries, site visits, contracts, and client communications. Experience in account management and maintaining client relationships. Experience in staff supervision, recruitment, or team management. Essential Skills Strong persuasive and negotiation skills, with the ability to work creatively and generate repeat and new business. Excellent written communication skills, including digital content and marketing copy. Strong analytical skills, with the ability to compile and analyse data, including sales and conversion rates. Ability to lead, motivate, and train visitor experience teams. Strong customer service leadership skills. Good understanding of health and safety compliance within events or public venues. Desirable Skills Experience working in arts, galleries, museums, or cultural venues. A knowledge of the UK arts sector or visual arts organisations. Experience securing multi-year venue hire contracts. What We Can Offer You Salary between £45,000 - £48,000 per annum. Flexible working based on job responsibilities. You will receive 26 days paid annual leave plus the three days between Christmas and New Year. 3% employer contribution to a personal pension scheme. Staff discounts at Cass Art shops and on FBA artworks displayed in the gallery. How to Apply: To apply, please send your CV and a cover letter or supporting statement explaining how you match the person specification for this role to . Please note that applications without a cover letter will not be considered. Please include the job title (Head of Venue Hire and Visitor Experience) in the subject line of your email. Deadline for applications: 5pm on Monday, 30 March 2026 Thank you for your interest in this role. If you are not invited to interview, we regret that you have not been shortlisted on this occasion.
Hastings Contemporary
About us Hastings Contemporary is a bold, independent arts charity in the heart of Hastings Old Town. We bring inspiring art to our coastal community with an ambitious programme of exhibitions and events. We welcome everybody and aim to enrich lives by offering new experiences, supporting creativity and skills development, preserving heritage and helping our town to thrive. With a programme anchored in ocean futures and sustainability, our exhibitions, projects and partnerships bring together artists, scientists, and communities to explore new creative frontiers all within an award-winning building on the town s historic fishing beach. About the role We are seeking a highly organised and professional Development and Events Manager to join our small team and play a pivotal role in shaping our future. The role will develop and grow our newly launched 1066 Club and strengthen our existing Membership programme, while working closely with the Head of Development to raise vital income that sustains our artistic and community programmes. This role is an excellent opportunity for someone ready to take the next step in their fundraising career within an organisation embarking on an exciting period of transformation. Key responsibilities include Manage membership and supporter schemes including administration, renewals, upgrades, CRM records, Gift Aid, payments, and mailings Build strong relationships with supporters, providing excellent customer service and personalised communications Develop and deliver strategies to grow membership and 1066 Club and increase income Create engaging content for newsletters, social media, website and PR to promote membership and supporter schemes Champion membership across the gallery, training Visitor Services staff to promote sign-ups and donations Plan and deliver member and supporter events, including exhibition openings Manage venue hire bookings Monitor and analyse membership and donation data, producing reports to inform strategy and track performance Manage data submissions for funder reporting and contribute to CRM and digital development projects Support trust and foundation fundraising through research, applications, and reporting Essential skills and knowledge Proven fundraising and membership experience Strong event planning and delivery skills Excellent communication and networking abilities Highly organised with strong IT and CRM skills Resilient, motivated and client-focused Passionate about the arts and Hastings Contemporary Benefits Complimentary tickets to share with friends and family, along with discounts in our shop and café Free entry to selected cultural organisations across Sussex and London Annual Leave - you will receive 25 days annual leave per year plus public holidays Sick pay Pension 50/50 stakeholder pension up to a max of 4% Access to our Employee Assistance Programme including fully funded 1:1 counselling service Salary: Circa £30K per annum, depending on experience Hours: Full time, Monday to Friday, with occasional weekend and evening work for which TOIL (time off in lieu) will be given. Closing date: Monday 29 September, 9am Interview date: w/c 6 October To apply: Please download the Job Pack (attached to this listing) and to apply please send a CV, covering letter (no more than two sides of A4), demonstrating how you meet the essential criteria outlined in the job specification. We are particularly interested in applications from people from backgrounds which are underrepresented in the museums and galleries sector, including people from low-income backgrounds, people with disabilities and people from Black, Asian and ethnically diverse backgrounds. If you need assistance to complete your application, for example due to a disability, or if you would like to discuss the role or have questions, please contact us.
About us Hastings Contemporary is a bold, independent arts charity in the heart of Hastings Old Town. We bring inspiring art to our coastal community with an ambitious programme of exhibitions and events. We welcome everybody and aim to enrich lives by offering new experiences, supporting creativity and skills development, preserving heritage and helping our town to thrive. With a programme anchored in ocean futures and sustainability, our exhibitions, projects and partnerships bring together artists, scientists, and communities to explore new creative frontiers all within an award-winning building on the town s historic fishing beach. About the role We are seeking a highly organised and professional Development and Events Manager to join our small team and play a pivotal role in shaping our future. The role will develop and grow our newly launched 1066 Club and strengthen our existing Membership programme, while working closely with the Head of Development to raise vital income that sustains our artistic and community programmes. This role is an excellent opportunity for someone ready to take the next step in their fundraising career within an organisation embarking on an exciting period of transformation. Key responsibilities include Manage membership and supporter schemes including administration, renewals, upgrades, CRM records, Gift Aid, payments, and mailings Build strong relationships with supporters, providing excellent customer service and personalised communications Develop and deliver strategies to grow membership and 1066 Club and increase income Create engaging content for newsletters, social media, website and PR to promote membership and supporter schemes Champion membership across the gallery, training Visitor Services staff to promote sign-ups and donations Plan and deliver member and supporter events, including exhibition openings Manage venue hire bookings Monitor and analyse membership and donation data, producing reports to inform strategy and track performance Manage data submissions for funder reporting and contribute to CRM and digital development projects Support trust and foundation fundraising through research, applications, and reporting Essential skills and knowledge Proven fundraising and membership experience Strong event planning and delivery skills Excellent communication and networking abilities Highly organised with strong IT and CRM skills Resilient, motivated and client-focused Passionate about the arts and Hastings Contemporary Benefits Complimentary tickets to share with friends and family, along with discounts in our shop and café Free entry to selected cultural organisations across Sussex and London Annual Leave - you will receive 25 days annual leave per year plus public holidays Sick pay Pension 50/50 stakeholder pension up to a max of 4% Access to our Employee Assistance Programme including fully funded 1:1 counselling service Salary: Circa £30K per annum, depending on experience Hours: Full time, Monday to Friday, with occasional weekend and evening work for which TOIL (time off in lieu) will be given. Closing date: Monday 29 September, 9am Interview date: w/c 6 October To apply: Please download the Job Pack (attached to this listing) and to apply please send a CV, covering letter (no more than two sides of A4), demonstrating how you meet the essential criteria outlined in the job specification. We are particularly interested in applications from people from backgrounds which are underrepresented in the museums and galleries sector, including people from low-income backgrounds, people with disabilities and people from Black, Asian and ethnically diverse backgrounds. If you need assistance to complete your application, for example due to a disability, or if you would like to discuss the role or have questions, please contact us.
