Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 07, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
Oct 02, 2025
Full time
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 01, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
Sep 22, 2025
Full time
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
