Finniescroft Farm sits on the edge of Lennoxtown in East Dunbartonshire, offering a safe and welcoming home for children and young people up to the age of 21. Surrounded by peaceful countryside, it strikes the perfect balance between tranquillity and community life. We encourage everyone here to get involved locally, whether it is through activities, groups, or simply making the most of what the area has to offer. As a Night Support Practitioner, you will play a key role in supporting children and young people to feel safe, settled and cared for throughout the night. Working in one of our small, homely residential houses, you will provide calm, consistent support during the quieter hours. Our children live as part of the local community and attend our purpose-built school nearby, with a strong focus on structure, stability and positive outcomes. What your day could look like You will provide reassurance, emotional support and a steady presence overnight, helping children feel secure and supported. Your role will include: Supporting children to settle at bedtime and responding to any night-time needs Providing reassurance and comfort during periods of anxiety or distress Monitoring wellbeing and ensuring a safe, secure environment Accurately recording observations and key information from your shift Working closely with the wider team to ensure consistency of care and approach Although you will work overnight, you will be fully integrated into the wider team, contributing to a shared approach focused on understanding behaviour, building trust and supporting the whole child. About you You will be calm, patient and able to respond confidently to a range of situations during the night. You will understand the importance of providing reassurance and maintaining a consistent, supportive environment. Ideally, you will hold an HNC in Social Care and SVQ Level 3, with some experience in care or education, however we will consider candidates with the right values and willingness to learn. A full driving licence is essential. What you will gain Health cash plan and employee assistance programme Discounts through Perkbox and Blue Light Card Ongoing training and development, including funded SVQ qualifications where required This role requires membership of the Protecting Vulnerable Groups (PVG) Scheme and registration with the Scottish Social Services Council (SSSC), or a commitment to achieve this within a defined timescale. If you are looking for a role where you can provide meaningful support and make a real difference during the hours it matters most, we would love to hear from you. Apply today to take the next step in your career. We also offer you a range of benefits that you would expect from an organisation that support others. Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most. But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you. CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ's name to further the caring work of the Church to people in challenging circumstances. As we do our work in Christ's name you must be respectful of our Christian Ethos and be able to work within it. This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual's unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are. If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on .uk Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage. ADDITIONAL INFORMATION FOR CANDIDATES Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process CrossReach Recruitment Process CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes.Deadline: Posts close at midnight on the indicated date.Application Assistance: For help completing an application on Jobtrain, please click here - Application Guidance - Jobtrain To view our
Apr 13, 2026
Full time
Finniescroft Farm sits on the edge of Lennoxtown in East Dunbartonshire, offering a safe and welcoming home for children and young people up to the age of 21. Surrounded by peaceful countryside, it strikes the perfect balance between tranquillity and community life. We encourage everyone here to get involved locally, whether it is through activities, groups, or simply making the most of what the area has to offer. As a Night Support Practitioner, you will play a key role in supporting children and young people to feel safe, settled and cared for throughout the night. Working in one of our small, homely residential houses, you will provide calm, consistent support during the quieter hours. Our children live as part of the local community and attend our purpose-built school nearby, with a strong focus on structure, stability and positive outcomes. What your day could look like You will provide reassurance, emotional support and a steady presence overnight, helping children feel secure and supported. Your role will include: Supporting children to settle at bedtime and responding to any night-time needs Providing reassurance and comfort during periods of anxiety or distress Monitoring wellbeing and ensuring a safe, secure environment Accurately recording observations and key information from your shift Working closely with the wider team to ensure consistency of care and approach Although you will work overnight, you will be fully integrated into the wider team, contributing to a shared approach focused on understanding behaviour, building trust and supporting the whole child. About you You will be calm, patient and able to respond confidently to a range of situations during the night. You will understand the importance of providing reassurance and maintaining a consistent, supportive environment. Ideally, you will hold an HNC in Social Care and SVQ Level 3, with some experience in care or education, however we will consider candidates with the right values and willingness to learn. A full driving licence is essential. What you will gain Health cash plan and employee assistance programme Discounts through Perkbox and Blue Light Card Ongoing training and development, including funded SVQ qualifications where required This role requires membership of the Protecting Vulnerable Groups (PVG) Scheme and registration with the Scottish Social Services Council (SSSC), or a commitment to achieve this within a defined timescale. If you are looking for a role where you can provide meaningful support and make a real difference during the hours it matters most, we would love to hear from you. Apply today to take the next step in your career. We also offer you a range of benefits that you would expect from an organisation that support others. Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most. But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you. CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ's name to further the caring work of the Church to people in challenging circumstances. As we do our work in Christ's name you must be respectful of our Christian Ethos and be able to work within it. This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual's unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are. If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on .uk Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage. ADDITIONAL INFORMATION FOR CANDIDATES Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process CrossReach Recruitment Process CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes.Deadline: Posts close at midnight on the indicated date.Application Assistance: For help completing an application on Jobtrain, please click here - Application Guidance - Jobtrain To view our
Junior Sous Chef - The Swan The Swan is our flagship hotel, and we are proud to have been awarded the prestigious AA 4 Red star recognising our hotel as one of the very best in the country. In addition, we have been awarded two Rosettes for our amazing food in our beautiful restaurant. Perfectly located on Southwold Marketplace and just minutes' walk from the stunning Southwold beach, this is the ultimate location to work. Our Junior Sous Chef will share our pride on creating vibrant dishes that wow our guests, using local produce and consistently deliver high standards. We offer an excellent package for our Junior Sous Chef including - Competitive Salary Company Pension Life Assurance Share Incentive Plan Career Development Opportunities Wellbeing Programmes Fabulous employee discounts! TIPS Free meals on shift We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the hotel and wider business. What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. Our success is because of our people, who are at the heart of everything we do really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for in our Junior Sous Chef: As our Junior Sous Chef you will have previous experience working in a similar environment and will have a passion for consistently creating stunning dishes and will have a hands on approach with experience of a commercial kitchen. The role has many responsibilities such as overseeing the maintenance of kitchen and food safety standards, supporting management of stock and monitoring of wastage as well as providing an input in the planning and implementation of menu ideas. We encourage our chefs to explore all areas of the kitchen to enhance their knowledge and personal development where you will learn different aspects of the kitchen sections including hot / cold section, larder, sauce and butchery. You will assist in the development of our up-and-coming rising stars and will work towards effectively building on your strengths and previous experience whilst working closely with Rory and our Sous Chef. You must be able to work under pressure, have great communication skills and be a team player to work in conjunction with our Front of House Team to ensure our guests stay is always memorable. The Swan operates 7 days a week so a level of flexibility is required to assist in weekend work. Job Type: Full-time Pay: £34,569.00 per year Work Location: In person
Oct 02, 2025
Full time
Junior Sous Chef - The Swan The Swan is our flagship hotel, and we are proud to have been awarded the prestigious AA 4 Red star recognising our hotel as one of the very best in the country. In addition, we have been awarded two Rosettes for our amazing food in our beautiful restaurant. Perfectly located on Southwold Marketplace and just minutes' walk from the stunning Southwold beach, this is the ultimate location to work. Our Junior Sous Chef will share our pride on creating vibrant dishes that wow our guests, using local produce and consistently deliver high standards. We offer an excellent package for our Junior Sous Chef including - Competitive Salary Company Pension Life Assurance Share Incentive Plan Career Development Opportunities Wellbeing Programmes Fabulous employee discounts! TIPS Free meals on shift We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the hotel and wider business. What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. Our success is because of our people, who are at the heart of everything we do really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for in our Junior Sous Chef: As our Junior Sous Chef you will have previous experience working in a similar environment and will have a passion for consistently creating stunning dishes and will have a hands on approach with experience of a commercial kitchen. The role has many responsibilities such as overseeing the maintenance of kitchen and food safety standards, supporting management of stock and monitoring of wastage as well as providing an input in the planning and implementation of menu ideas. We encourage our chefs to explore all areas of the kitchen to enhance their knowledge and personal development where you will learn different aspects of the kitchen sections including hot / cold section, larder, sauce and butchery. You will assist in the development of our up-and-coming rising stars and will work towards effectively building on your strengths and previous experience whilst working closely with Rory and our Sous Chef. You must be able to work under pressure, have great communication skills and be a team player to work in conjunction with our Front of House Team to ensure our guests stay is always memorable. The Swan operates 7 days a week so a level of flexibility is required to assist in weekend work. Job Type: Full-time Pay: £34,569.00 per year Work Location: In person
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential. Key Responsibilities: To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way. To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly. To act in a pro-active and efficient way when handling and storing luggage on arrival and departure. To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally. To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day. To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards. To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency. Night Porter Key Attributes To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times Have an excellent command of the English language both verbal and written Outstanding communication skills. Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems. Able to demonstrate a clear understanding of the highest level of customer service. Willing to work on your own initiative as well as part of a team when required Good attention to detail. Previous experience in a similar role and comfortable carrying out night audits would be desired. Keen to learn about the local area and hotel product knowledge If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. About Ashdown Park Hotel & Country Club: Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience. Why work at Ashdown Park Hotel & Country Club: As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you! Benefits To support and reward our staff we offer: Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme & reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period) Discounts available for spa treatments and for food and beverage (after successful completion of probation period) Uniform provided Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. Service Charge is dependant upon overall sales performance
Oct 01, 2025
Full time
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential. Key Responsibilities: To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way. To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly. To act in a pro-active and efficient way when handling and storing luggage on arrival and departure. To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally. To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day. To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards. To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency. Night Porter Key Attributes To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times Have an excellent command of the English language both verbal and written Outstanding communication skills. Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems. Able to demonstrate a clear understanding of the highest level of customer service. Willing to work on your own initiative as well as part of a team when required Good attention to detail. Previous experience in a similar role and comfortable carrying out night audits would be desired. Keen to learn about the local area and hotel product knowledge If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. About Ashdown Park Hotel & Country Club: Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience. Why work at Ashdown Park Hotel & Country Club: As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you! Benefits To support and reward our staff we offer: Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme & reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period) Discounts available for spa treatments and for food and beverage (after successful completion of probation period) Uniform provided Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. Service Charge is dependant upon overall sales performance
We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!
Sep 23, 2025
Full time
We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon. You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park. ABOUT THE ROLE: It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn. JOB PURPOSE: Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy. To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return. To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager's absence. To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget. KEY RESPONSIBILITIES: Deliver holiday sales to budget and strive to exceed beyond that. Effectively manage a budget for holiday sales and monitor and maintain effective cost controls. Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators). Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets. To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available. To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business. Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity. Ensure the reception team are fully trained and receive regular training updates. Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure. Provide weekly feedback on out bounding activity to MK team (every Monday) Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments. Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates. Manage staff rotas in line with budgets and business needs. Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget. Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner. Customer complaint handling in line with company procedure. Ensure that holiday accommodation meets and exceeds customer expectations. Manage owner sublet accounts. Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications. ESSENTIAL SKILLS: Fully computer literate with extensive experience of Microsoft Office programmes. Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. The ability to communicate information to members of the public on the telephone, in person and in writing. A conscientious approach to work with excellent attention to detail. Good organisational and office procedure skills. Cheerful, confident personality with good customer care skills. The ability to remain calm and level-headed in demanding situations. Able to work flexible hours at busy times. The ability to work as part of a team and independently. Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines. To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor. People management Problem solving Resilience Resource and budget management Results orientated. Strategic outlook Team working This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work. There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times. The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break. If you'd like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!
