Main Purpose of Job Housing Advisor To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individuals needs and circumstances. To manage a complex and demanding case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation. To ensure that all housing options have been thoroughly explored to ensure best efforts to prevent homelessness. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 where prevention/relief is not possible, and inform clients of their assessment outcome. Key Areas of Responsibility Housing Advisor To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non priority customers are directed to the appropriate part of the service. Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers. To deliver a customer-facing service via a telephone advice-line providing a full casework service for callers, as required. Assess the temporary accommodation needs of customers as required and follow established placement and sign-up processes in order to provide a seamless service Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants. Excellent knowledge of negotiation and mediation techniques and their practical application A Relevant Experience Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working in a service within a pressurised and high profile environment within a multi-disciplinary team, providing a quality service. Experience of achieving performance targets and meeting departmental objectives Experience of providing quality advice and information to members of the public and of handling complaints and enquiries Housing Advisor Experience of producing high quality written communications to a corporate standard A Experience of using different IT systems in order to manage caseloads, monitor delivery of targets and drive improved service. QualificationsQ1Educated to degree level standard or equivalent or demonstrable suitable experience
Apr 17, 2026
Contractor
Main Purpose of Job Housing Advisor To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individuals needs and circumstances. To manage a complex and demanding case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation. To ensure that all housing options have been thoroughly explored to ensure best efforts to prevent homelessness. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 where prevention/relief is not possible, and inform clients of their assessment outcome. Key Areas of Responsibility Housing Advisor To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non priority customers are directed to the appropriate part of the service. Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers. To deliver a customer-facing service via a telephone advice-line providing a full casework service for callers, as required. Assess the temporary accommodation needs of customers as required and follow established placement and sign-up processes in order to provide a seamless service Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants. Excellent knowledge of negotiation and mediation techniques and their practical application A Relevant Experience Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of working in a service within a pressurised and high profile environment within a multi-disciplinary team, providing a quality service. Experience of achieving performance targets and meeting departmental objectives Experience of providing quality advice and information to members of the public and of handling complaints and enquiries Housing Advisor Experience of producing high quality written communications to a corporate standard A Experience of using different IT systems in order to manage caseloads, monitor delivery of targets and drive improved service. QualificationsQ1Educated to degree level standard or equivalent or demonstrable suitable experience
We are looking for a resilient and dedicated person to join our team in Avon & Somerset team as an Independent Domestic Violence Advocate (IDVA) dealing with Adolescent and Child to Parent Violence (APV/CPV). The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment. The role is part-time and is hybrid working both from home and our office in Bristol (a suitable and confidential workspace at home is required). Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role: You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline. Please note that due to the nature of the contract, an IDVA qualification is considered an essential requirement. Key Responsibilities: Identify and assess the risks and needs of APV/CPV victims using an evidence-based risk identification checklist. Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service. Deliver individually appropriate tailored support and information, advocacy, and practical support. Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe. Develop individual safety plans to meet client's needs as identified in the risks and needs assessment. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Work within the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Adult and Children's Boards. Providing advocacy and information to victims including exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system. Support the empowerment of the client. Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work. About you: You will need: A good command of the English language both verbally and in writing. A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims and their children. Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children. Understand Safeguarding issues and the legal responsibilities surrounding these issues Direct service delivery experience to victims of domestic abuse or APV/CPV Experience of working within a multi-agency and legislative framework Experience of managing a complex caseload, to prioritise work and deal with competing demands Strong crisis management skills and the ability to deal with stressful and difficult situations Good communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals To hold an IDVA qualification Please note that duties may differ to those listed in the job description due to the nature of APV/CPV work so this provides an indication of duties. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Apr 16, 2026
Full time
We are looking for a resilient and dedicated person to join our team in Avon & Somerset team as an Independent Domestic Violence Advocate (IDVA) dealing with Adolescent and Child to Parent Violence (APV/CPV). The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment. The role is part-time and is hybrid working both from home and our office in Bristol (a suitable and confidential workspace at home is required). Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role: You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline. Please note that due to the nature of the contract, an IDVA qualification is considered an essential requirement. Key Responsibilities: Identify and assess the risks and needs of APV/CPV victims using an evidence-based risk identification checklist. Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service. Deliver individually appropriate tailored support and information, advocacy, and practical support. Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe. Develop individual safety plans to meet client's needs as identified in the risks and needs assessment. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Work within the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Adult and Children's Boards. Providing advocacy and information to victims including exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system. Support the empowerment of the client. Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work. About you: You will need: A good command of the English language both verbally and in writing. A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims and their children. Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children. Understand Safeguarding issues and the legal responsibilities surrounding these issues Direct service delivery experience to victims of domestic abuse or APV/CPV Experience of working within a multi-agency and legislative framework Experience of managing a complex caseload, to prioritise work and deal with competing demands Strong crisis management skills and the ability to deal with stressful and difficult situations Good communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals To hold an IDVA qualification Please note that duties may differ to those listed in the job description due to the nature of APV/CPV work so this provides an indication of duties. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Looking to join a local organisation where you can make a real difference within the community? This role offers the opportunity to support individuals with housing needs while gaining valuable experience within a busy and rewarding environment. In the Housing Register Advisor role, you will be: Acting as the first point of contact for housing enquiries, providing advice and support Assessing housing register applications, managing applicant records, and ensuring all checks are completed accurately Liaising with internal teams and external agencies to determine eligibility Providing tailored housing options advice and referring to relevant services where needed Supporting interviews, reviews, and attending meetings as required To be successful, you will need: Previous office and administration experience Good IT, literacy and numeracy skills with knowledge of Microsoft Office packages Strong communication and organisational skills, with experience in customer facing roles Ability to manage a high volume of enquiries and work to procedures A current basic DBS certificate What's on offer: Temporary position for 8 weeks initially Full time - 37 hours per week, Monday to Friday £13.35 per hour Office-based in Abergele If you re looking for a rewarding role where you can support your local community, we want to hear from you.
Apr 16, 2026
Seasonal
Looking to join a local organisation where you can make a real difference within the community? This role offers the opportunity to support individuals with housing needs while gaining valuable experience within a busy and rewarding environment. In the Housing Register Advisor role, you will be: Acting as the first point of contact for housing enquiries, providing advice and support Assessing housing register applications, managing applicant records, and ensuring all checks are completed accurately Liaising with internal teams and external agencies to determine eligibility Providing tailored housing options advice and referring to relevant services where needed Supporting interviews, reviews, and attending meetings as required To be successful, you will need: Previous office and administration experience Good IT, literacy and numeracy skills with knowledge of Microsoft Office packages Strong communication and organisational skills, with experience in customer facing roles Ability to manage a high volume of enquiries and work to procedures A current basic DBS certificate What's on offer: Temporary position for 8 weeks initially Full time - 37 hours per week, Monday to Friday £13.35 per hour Office-based in Abergele If you re looking for a rewarding role where you can support your local community, we want to hear from you.
Independent Domestic Violence Advocate - Male Victims Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? If so then we are looking for a proactive and compassionate Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. This role is hybrid, working from home and the office in London and also involves regular travel throughout the area. Position: 6662 Independent Domestic Violence Advocate - Male victims Location: Greater London Hours: Monday to Friday - Flexible dependent on service delivery and client need Contract: Fixed Term, until 31.03.27 Salary: Qualified: Total £32,383.00 per annum - (FTE £29,583.00 per annum plus £2,800.00 per annum London Weighting Allowance) Unqualified: Total £30,552.00 per annum - (FTE £27,752.00 per annum plus £2,800.00 per annum London Weighting Allowance) Closing Date: 30th April 2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an Independent Domestic Violence Advocate you will ensure that male survivors' safety & housing needs are met. You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children. Key Responsibilities: Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raising awareness of issues arising, minimising barriers and improving access to support About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial. You will need: Experience of providing support those affected by domestic abuse An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues. A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. An understanding of commitment to equal opportunities and diversity issues in policy and practice. Strong crisis management skills and the ability to deal with stressful and difficult situations. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children's Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. Please note this role is being advertised by NFP People on behalf of our client.
Apr 16, 2026
Full time
Independent Domestic Violence Advocate - Male Victims Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? If so then we are looking for a proactive and compassionate Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. This role is hybrid, working from home and the office in London and also involves regular travel throughout the area. Position: 6662 Independent Domestic Violence Advocate - Male victims Location: Greater London Hours: Monday to Friday - Flexible dependent on service delivery and client need Contract: Fixed Term, until 31.03.27 Salary: Qualified: Total £32,383.00 per annum - (FTE £29,583.00 per annum plus £2,800.00 per annum London Weighting Allowance) Unqualified: Total £30,552.00 per annum - (FTE £27,752.00 per annum plus £2,800.00 per annum London Weighting Allowance) Closing Date: 30th April 2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an Independent Domestic Violence Advocate you will ensure that male survivors' safety & housing needs are met. You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children. Key Responsibilities: Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raising awareness of issues arising, minimising barriers and improving access to support About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial. You will need: Experience of providing support those affected by domestic abuse An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues. A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. An understanding of commitment to equal opportunities and diversity issues in policy and practice. Strong crisis management skills and the ability to deal with stressful and difficult situations. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children's Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. Please note this role is being advertised by NFP People on behalf of our client.
4Recruitment Services are seeking an experienced Housing Options Advisor to work for our client based in North Northamptonshire. The post holder will be expected to work on-site 4 days per week at the client s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements. As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. ESSENTIAL REQUIREMENTS INCLUDE: In-depth knowledge of Part 7 of the Housing Act 1996. Experience in housing advice, casework, and negotiations with various stakeholders. Strong communication skills and the ability to produce clear and concise statutory decision letters. Capability to work independently and manage a diverse caseload efficiently. To work as a Triage officer with the Triage Team which is part of Housing Options. Daily tasks will be dealing with homeless on the day approaches, managing your caseload of homeless or customers threatened with homelessness providing support and advice. You will need to make not homeless, not eligible decisions. Experience in the use of Jigsaw system. Full UK Driving license, Access to own vehicle. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Apr 15, 2026
Contractor
4Recruitment Services are seeking an experienced Housing Options Advisor to work for our client based in North Northamptonshire. The post holder will be expected to work on-site 4 days per week at the client s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements. As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. ESSENTIAL REQUIREMENTS INCLUDE: In-depth knowledge of Part 7 of the Housing Act 1996. Experience in housing advice, casework, and negotiations with various stakeholders. Strong communication skills and the ability to produce clear and concise statutory decision letters. Capability to work independently and manage a diverse caseload efficiently. To work as a Triage officer with the Triage Team which is part of Housing Options. Daily tasks will be dealing with homeless on the day approaches, managing your caseload of homeless or customers threatened with homelessness providing support and advice. You will need to make not homeless, not eligible decisions. Experience in the use of Jigsaw system. Full UK Driving license, Access to own vehicle. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Apr 15, 2026
Full time
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Apr 15, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Apr 15, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday - Friday, 9am-5pmA place to create moments that matter.Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you'll be a trusted presence and a force for good. What You'll Do • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won't just be managing housing - you'll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other Accent sites and off-site meetings. • DBS and social media checks required. Interviews We want your experience to reflect who we are - a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in-person interview with behavioural and scenario-based questions. You'll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers. Planned date: 28th April. A Place to Build a Future You'll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days' holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salaryIf you require reasonable adjustments, please let us know.Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.If you're looking for a place to make a positive difference to society and your future, apply now.Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.REF-
Assistant Town Planner - Central London Are you an enthusiastic and motivated planning professional ready to take the next step in your career? An excellent opportunity has arisen with a well-established, independent UK planning consultancy based in Central London. We're supporting this dynamic and collaborative firm - known for its high-quality advisory work across residential, commercial, and mixed-use developments - to recruit an Assistant Town Planner to join their expanding team. The company prides itself on offering pragmatic planning advice and delivering successful outcomes for private and public sector clients navigating the complexities of the UK planning system. Location Central London (with flexible working options available). The Role As an Assistant Town Planner, you will: Assist with planning applications , appeals, and planning strategy advice. Support project teams in preparing submissions and managing client engagement. Research and analyse planning policy and case law to inform project work. Prepare reports, statements, and correspondence for internal and external use. Work across a variety of sectors including housing delivery, regeneration and placemaking projects. This role offers exposure to a broad spectrum of planning work - from pre-application advice through to hearings and appeals - and is ideal if you're looking to grow technically and commercially within a supportive team environment. Skills & Experience We're looking for candidates who can demonstrate: A degree in Town Planning (or related discipline) and/or relevant experience in planning consultancy or local government. Strong understanding of UK planning policy and development management processes. Excellent written and verbal communication skills. Organised, proactive attitude with the ability to manage a varied workload. Experience using planning portals and preparing planning submissions is desirable but not essential. Why Join Them? Work with experienced planners on interesting and impactful projects. Supportive, inclusive culture with opportunities for continuous learning and professional development. Be part of a friendly team that values collaboration and quality outcomes. Career Progression This role is a great platform for ambitious planners looking to develop towards Planner / Senior Planner levels with increasing responsibility. To apply or find out more , please send your CV and a short covering note outlining your interest and relevant experience.
Apr 15, 2026
Full time
Assistant Town Planner - Central London Are you an enthusiastic and motivated planning professional ready to take the next step in your career? An excellent opportunity has arisen with a well-established, independent UK planning consultancy based in Central London. We're supporting this dynamic and collaborative firm - known for its high-quality advisory work across residential, commercial, and mixed-use developments - to recruit an Assistant Town Planner to join their expanding team. The company prides itself on offering pragmatic planning advice and delivering successful outcomes for private and public sector clients navigating the complexities of the UK planning system. Location Central London (with flexible working options available). The Role As an Assistant Town Planner, you will: Assist with planning applications , appeals, and planning strategy advice. Support project teams in preparing submissions and managing client engagement. Research and analyse planning policy and case law to inform project work. Prepare reports, statements, and correspondence for internal and external use. Work across a variety of sectors including housing delivery, regeneration and placemaking projects. This role offers exposure to a broad spectrum of planning work - from pre-application advice through to hearings and appeals - and is ideal if you're looking to grow technically and commercially within a supportive team environment. Skills & Experience We're looking for candidates who can demonstrate: A degree in Town Planning (or related discipline) and/or relevant experience in planning consultancy or local government. Strong understanding of UK planning policy and development management processes. Excellent written and verbal communication skills. Organised, proactive attitude with the ability to manage a varied workload. Experience using planning portals and preparing planning submissions is desirable but not essential. Why Join Them? Work with experienced planners on interesting and impactful projects. Supportive, inclusive culture with opportunities for continuous learning and professional development. Be part of a friendly team that values collaboration and quality outcomes. Career Progression This role is a great platform for ambitious planners looking to develop towards Planner / Senior Planner levels with increasing responsibility. To apply or find out more , please send your CV and a short covering note outlining your interest and relevant experience.
An exciting opportunity has emerged for an Assistant Director of Housing Options to join one of Adecco's key London Local Authority clients in a full time (5 days each week, Monday to Friday) interim role. Please note, this role is hybrid working where a strong office presence is required. Reporting directly into the Strategic Director of Housing, this role sits within our client's homelessness department and falls inside of IR35. About the Role: As the Assistant Director of Housing Options, you will play a crucial role in shaping housing initiatives and preventing homelessness across the borough. You will lead with vision and purpose, working closely with a variety of services and partners to ensure residents find stable homes. Your innovative approach will drive improvements and foster collaboration across departments. Key Responsibilities: Provide exemplary operational leadership to ensure effective service delivery and support the council's strategic objectives. Champion transformation initiatives to modernise and enhance housing services. Collaborate with internal and external stakeholders to improve resident experiences and satisfaction. Lead initiatives that empower residents to engage actively in their communities. Manage operational planning and financial performance, ensuring robust governance and risk management. Develop partnerships with local authorities and organisations to maximise resource efficiency and support council goals. Act as an advisor to senior leadership, offering insights into policy and service issues related to homelessness and housing strategy. What We're Looking For: To be successful in this role, you should possess: Experience of delivering improvements in services within a similar environment (ideally Local Government). Strong leadership skills that inspire trust and motivate teams. The ability to navigate complex political landscapes while fostering collaboration. Excellent analytical and communication skills to engage diverse audiences effectively. A commitment to equality, diversity, and inclusion in service delivery and employment. Qualifications: Educated to degree level or equivalent. Evidence of continual professional development Experience in managing teams at a senior level and leading successful change programmes. If you possess a proven track record of providing an exemplary operational leadership within a homelessness department, and can start at short notice (1 month maximum) then please do apply online.
Apr 14, 2026
Seasonal
An exciting opportunity has emerged for an Assistant Director of Housing Options to join one of Adecco's key London Local Authority clients in a full time (5 days each week, Monday to Friday) interim role. Please note, this role is hybrid working where a strong office presence is required. Reporting directly into the Strategic Director of Housing, this role sits within our client's homelessness department and falls inside of IR35. About the Role: As the Assistant Director of Housing Options, you will play a crucial role in shaping housing initiatives and preventing homelessness across the borough. You will lead with vision and purpose, working closely with a variety of services and partners to ensure residents find stable homes. Your innovative approach will drive improvements and foster collaboration across departments. Key Responsibilities: Provide exemplary operational leadership to ensure effective service delivery and support the council's strategic objectives. Champion transformation initiatives to modernise and enhance housing services. Collaborate with internal and external stakeholders to improve resident experiences and satisfaction. Lead initiatives that empower residents to engage actively in their communities. Manage operational planning and financial performance, ensuring robust governance and risk management. Develop partnerships with local authorities and organisations to maximise resource efficiency and support council goals. Act as an advisor to senior leadership, offering insights into policy and service issues related to homelessness and housing strategy. What We're Looking For: To be successful in this role, you should possess: Experience of delivering improvements in services within a similar environment (ideally Local Government). Strong leadership skills that inspire trust and motivate teams. The ability to navigate complex political landscapes while fostering collaboration. Excellent analytical and communication skills to engage diverse audiences effectively. A commitment to equality, diversity, and inclusion in service delivery and employment. Qualifications: Educated to degree level or equivalent. Evidence of continual professional development Experience in managing teams at a senior level and leading successful change programmes. If you possess a proven track record of providing an exemplary operational leadership within a homelessness department, and can start at short notice (1 month maximum) then please do apply online.
CDM Principal Designer An Architecture practice with a trusted reputation in the housing and care home sector, are now seeking a CDM Principal Designer to work closely with their in-house design team, as you mitigate Design Risk (CDM) together. Their expertise in the Residential and Care home sector will allow you to develop a vast knowledge on a variety of interesting projects, that aren't your regular cookie-cutter residential projects either! From large-scale towers, to mixed-use HRBs. This role will suit someone who wants hybrid work and wants the opportunity to further their career development, no punches will be pulled to further your experience and progression. The Role The successful CDM Principal Designer will be involved in limiting major and all CDM related risk during the design stages. The role will require clear communication to ensure handover to Principal Contractor is as effective as possible. The Person The CDM Principal Designer suitable for this role will have at least 3 years within a CDM or H&S / Principal Design / Design Risk Management role. You will have a NEBOSH Construction or a relevant level 3 equivalent H&S / NEBOSH certificate. In Return? The salary is negotiable dependant on your ability and experience but as a guide: Up to 60,000 Car allowance Bonus Pension Season ticket loan Health care Gym membership There really is not a more exciting role for a CDM Principal Designer in the Birmingham market currently. If you are a CDM Principal Designer and are considering your career options currently, please contact Bex Ellinger at Brandon James on (phone number removed) CDM / Principal Designer / Construction / NEBOSH / IOSH / Tech IOSH / Health and Safety / Architecture / CertIOSH / ARB / CMIOSH / APS / IMaPS / AaPS / CMaPS / CDM Consultant / CDM Advisor / RIBA / Design Safety / Architecture / Construction H&S
Apr 13, 2026
Full time
CDM Principal Designer An Architecture practice with a trusted reputation in the housing and care home sector, are now seeking a CDM Principal Designer to work closely with their in-house design team, as you mitigate Design Risk (CDM) together. Their expertise in the Residential and Care home sector will allow you to develop a vast knowledge on a variety of interesting projects, that aren't your regular cookie-cutter residential projects either! From large-scale towers, to mixed-use HRBs. This role will suit someone who wants hybrid work and wants the opportunity to further their career development, no punches will be pulled to further your experience and progression. The Role The successful CDM Principal Designer will be involved in limiting major and all CDM related risk during the design stages. The role will require clear communication to ensure handover to Principal Contractor is as effective as possible. The Person The CDM Principal Designer suitable for this role will have at least 3 years within a CDM or H&S / Principal Design / Design Risk Management role. You will have a NEBOSH Construction or a relevant level 3 equivalent H&S / NEBOSH certificate. In Return? The salary is negotiable dependant on your ability and experience but as a guide: Up to 60,000 Car allowance Bonus Pension Season ticket loan Health care Gym membership There really is not a more exciting role for a CDM Principal Designer in the Birmingham market currently. If you are a CDM Principal Designer and are considering your career options currently, please contact Bex Ellinger at Brandon James on (phone number removed) CDM / Principal Designer / Construction / NEBOSH / IOSH / Tech IOSH / Health and Safety / Architecture / CertIOSH / ARB / CMIOSH / APS / IMaPS / AaPS / CMaPS / CDM Consultant / CDM Advisor / RIBA / Design Safety / Architecture / Construction H&S
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 12, 2026
Contractor
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
The Housing Options Advisor will provide advice and support to individuals seeking housing assistance, ensuring they understand their options and can access appropriate services. This temporary role in the public sector requires a professional approach to delivering housing solutions. Client Details The organisation is a well-established public sector entity that focuses on delivering essential services to the community. With a strong commitment to supporting residents, the team works collaboratively to address housing needs and ensure access to quality services. Description Provide tailored advice and guidance to individuals on housing options and support services. Conduct assessments to determine eligibility for housing assistance and related schemes. Work closely with internal teams and external agencies to coordinate housing solutions. Maintain accurate records and ensure compliance with relevant housing legislation and policies. Assist with homelessness prevention by offering practical solutions and support to clients. Respond promptly to enquiries and provide high-quality customer service to residents. Prepare and present reports on housing cases as required by the department. Stay updated on changes in housing regulations and best practices within the public sector. Profile A successful Housing Options Advisor should have: Knowledge of housing legislation and homelessness prevention strategies. Experience working in a public sector or property-related environment. Strong organisational skills and attention to detail. Excellent communication and interpersonal abilities. The ability to work effectively under pressure and manage multiple priorities. Proficiency in using relevant IT systems and software for record-keeping and reporting. Job Offer Hourly pay between 15.00 and 18.00, depending on experience. Temporary position offering valuable experience in the public sector. Opportunity to make a meaningful impact within the property department. Work in a supportive and collaborative environment. If you are passionate about helping individuals navigate their housing options, we encourage you to apply for the Housing Options Advisor role today!
Apr 10, 2026
Seasonal
The Housing Options Advisor will provide advice and support to individuals seeking housing assistance, ensuring they understand their options and can access appropriate services. This temporary role in the public sector requires a professional approach to delivering housing solutions. Client Details The organisation is a well-established public sector entity that focuses on delivering essential services to the community. With a strong commitment to supporting residents, the team works collaboratively to address housing needs and ensure access to quality services. Description Provide tailored advice and guidance to individuals on housing options and support services. Conduct assessments to determine eligibility for housing assistance and related schemes. Work closely with internal teams and external agencies to coordinate housing solutions. Maintain accurate records and ensure compliance with relevant housing legislation and policies. Assist with homelessness prevention by offering practical solutions and support to clients. Respond promptly to enquiries and provide high-quality customer service to residents. Prepare and present reports on housing cases as required by the department. Stay updated on changes in housing regulations and best practices within the public sector. Profile A successful Housing Options Advisor should have: Knowledge of housing legislation and homelessness prevention strategies. Experience working in a public sector or property-related environment. Strong organisational skills and attention to detail. Excellent communication and interpersonal abilities. The ability to work effectively under pressure and manage multiple priorities. Proficiency in using relevant IT systems and software for record-keeping and reporting. Job Offer Hourly pay between 15.00 and 18.00, depending on experience. Temporary position offering valuable experience in the public sector. Opportunity to make a meaningful impact within the property department. Work in a supportive and collaborative environment. If you are passionate about helping individuals navigate their housing options, we encourage you to apply for the Housing Options Advisor role today!
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. About The Team: Our Social Sector Audit team is dedicated to purpose-led organisations across charities, education, and housing. From academy trusts and universities to housing associations and national charities, we provide specialist audits that go beyond compliance to support long-term impact, resilience, and good governance. What You'll Do: Lead Audits - Take ownership of audits for Social Sector including charities, education providers, and housing organisations. Delivering accurate, compliant and high-quality work. Build Relationships - Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly. Ensure Excellence - Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met. Coach & Collaborate - Mentor and support audit assistants and seniors, reviewing work, giving feedback and guiding them through fieldwork. What You'll Bring: Professional Qualification - ACA / ACCA / CA (or equivalent). Sector Expertise - Experience auditing charities, schools, universities, and housing providers. Leadership Experience - Ability to take the lead on external audits, you'll supervise and coach junior staff. Technical Knowledge - Strong understanding of SORP, UK GAAP (FRS 102), IFRS, and governance frameworks. Stakeholder Engagement - Competent managing client communications, and ensuring the delivery of exceptional, timely audit services. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Birmingham Office - Located in Paradise Birmingham, 3 Chamberlain Square, Birmingham, B3 3AX. Within walking distance of Birmingham New Street and Snow Hill stations. Situated in the heart of the city's business and leisure district, with stunning modern architecture. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Apr 09, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. About The Team: Our Social Sector Audit team is dedicated to purpose-led organisations across charities, education, and housing. From academy trusts and universities to housing associations and national charities, we provide specialist audits that go beyond compliance to support long-term impact, resilience, and good governance. What You'll Do: Lead Audits - Take ownership of audits for Social Sector including charities, education providers, and housing organisations. Delivering accurate, compliant and high-quality work. Build Relationships - Develop strong client connections, acting as a key contact to resolve queries promptly and ensure billing runs smoothly. Ensure Excellence - Oversee audit delivery to agreed timescales, ensuring standards, procedures and quality expectations are consistently met. Coach & Collaborate - Mentor and support audit assistants and seniors, reviewing work, giving feedback and guiding them through fieldwork. What You'll Bring: Professional Qualification - ACA / ACCA / CA (or equivalent). Sector Expertise - Experience auditing charities, schools, universities, and housing providers. Leadership Experience - Ability to take the lead on external audits, you'll supervise and coach junior staff. Technical Knowledge - Strong understanding of SORP, UK GAAP (FRS 102), IFRS, and governance frameworks. Stakeholder Engagement - Competent managing client communications, and ensuring the delivery of exceptional, timely audit services. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: Birmingham Office - Located in Paradise Birmingham, 3 Chamberlain Square, Birmingham, B3 3AX. Within walking distance of Birmingham New Street and Snow Hill stations. Situated in the heart of the city's business and leisure district, with stunning modern architecture. Ready to Grow , Belong , and Impact ? Apply now and join us at Forvis Mazars!
Housing Options Advisor Kettering Contract £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Housing Options Advisor Completion of casework duties in the Housing options team full housing assessments, PHPs, decision writing and relevant casework tasks ad hoc Relevant housing legislation knowledge Working Pattern - 4 days in the office, 1 at home This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Job Description: North Northamptonshire Council is looking for a Housing Options Officer to support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. Key Responsibilities: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. Requirements: Experience in housing options, homelessness casework, or related areas. Strong understanding of homelessness legislation (Housing Act 1996, Part 7). Excellent communication and case management skills. Ability to manage a high caseload in a fast-paced environment. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Apr 07, 2026
Contractor
Housing Options Advisor Kettering Contract £30 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Housing Options Advisor Completion of casework duties in the Housing options team full housing assessments, PHPs, decision writing and relevant casework tasks ad hoc Relevant housing legislation knowledge Working Pattern - 4 days in the office, 1 at home This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Job Description: North Northamptonshire Council is looking for a Housing Options Officer to support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. Key Responsibilities: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. Requirements: Experience in housing options, homelessness casework, or related areas. Strong understanding of homelessness legislation (Housing Act 1996, Part 7). Excellent communication and case management skills. Ability to manage a high caseload in a fast-paced environment. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Sales Advisor - New Homes Somerset Thursday to Monday, 10:30am-5:30pm Competitive Salary Permanent Immediate Start Available Acorn by Synergie is proud to be working with a respected, privately-owned housebuilder to recruit experienced Sales Advisors for new housing developments across Somerset. This is an excellent opportunity to join a well-established company in a customer-facing role where you'll play a key part in delivering a first-class homebuying experience from first enquiry to completion. Key Duties: Welcome and engage with prospective buyers on site. Carry out viewings and provide information on house types, specifications, and options. Sell optional upgrades to enhance customer homes. Manage all aspects of the sales process including reservations, exchanges and completions. Liaise with solicitors, mortgage advisers, and estate agents to progress sales. Ensure the CRM system is updated accurately and promptly. Work with the site team to ensure the sales complex and show homes are always presented to a high standard. Provide regular updates to customers throughout the sales process. Requirements: Previous experience in a new homes sales role is essential. Excellent communication and customer service skills. Highly organised with strong administration and IT capabilities. Ability to work independently as well as part of a team. Professional, friendly, and motivated attitude. Willingness to work weekends and Bank Holidays as required (with scheduled days off midweek). What We Offer: Competitive basic salary. Opportunity to work with a reputable housebuilder. Ongoing support and professional development. Beautifully presented developments with quality show homes. Immediate start available. Interested? Apply now or contact the Acorn by Synergie team today to discuss this fantastic opportunity in more detail! Acorn by Synergie acts as an employment agency for permanent recruitment.
Oct 08, 2025
Full time
Sales Advisor - New Homes Somerset Thursday to Monday, 10:30am-5:30pm Competitive Salary Permanent Immediate Start Available Acorn by Synergie is proud to be working with a respected, privately-owned housebuilder to recruit experienced Sales Advisors for new housing developments across Somerset. This is an excellent opportunity to join a well-established company in a customer-facing role where you'll play a key part in delivering a first-class homebuying experience from first enquiry to completion. Key Duties: Welcome and engage with prospective buyers on site. Carry out viewings and provide information on house types, specifications, and options. Sell optional upgrades to enhance customer homes. Manage all aspects of the sales process including reservations, exchanges and completions. Liaise with solicitors, mortgage advisers, and estate agents to progress sales. Ensure the CRM system is updated accurately and promptly. Work with the site team to ensure the sales complex and show homes are always presented to a high standard. Provide regular updates to customers throughout the sales process. Requirements: Previous experience in a new homes sales role is essential. Excellent communication and customer service skills. Highly organised with strong administration and IT capabilities. Ability to work independently as well as part of a team. Professional, friendly, and motivated attitude. Willingness to work weekends and Bank Holidays as required (with scheduled days off midweek). What We Offer: Competitive basic salary. Opportunity to work with a reputable housebuilder. Ongoing support and professional development. Beautifully presented developments with quality show homes. Immediate start available. Interested? Apply now or contact the Acorn by Synergie team today to discuss this fantastic opportunity in more detail! Acorn by Synergie acts as an employment agency for permanent recruitment.
Service Care Solutions
Peterborough, Cambridgeshire
Personal Advisor - Care Leavers (Hybrid) Location: Sand Martin House, Peterborough (Hybrid - minimum 2 days in office) Contract Type: Initialy 3 months - 37 hours per week Salary: £24 per hour UMBAre you passionate about supporting young people as they transition to independent adulthood? We are looking for a dedicated Personal Advisor (PA) to join our team, working with care leavers to help them achieve positive outcomes and build brighter futures. About the Role As a Personal Advisor, you will work with young people aged 16 and above who are leaving care, helping them navigate the challenges of adulthood, from housing and finances to education, employment and emotional wellbeing. This is a hybrid role based at Sand Martin House in Peterborough , with a minimum of two days a week in the office . Due to the nature of the role, additional in-person working will be required to visit young people, support them in attending appointments , and work collaboratively with local partners.We operate a flexible working policy , including the ability to accrue TOIL (Time Off in Lieu) for working outside of standard hours when required - though this generally does not include weekends . Key Responsibilities Manage a caseload of individual care leavers in line with departmental policies, procedures and legislation. Work in partnership with other professionals and agencies to assess, plan and implement support for care leavers and their families. Attend and contribute to reviews, planning meetings and other forums in a variety of settings (e.g. district councils, hospitals, custodial units). Undertake assessments and regular visits to young people in their homes or external venues. Support young people in budgeting, accessing services, education, employment and maintaining accommodation. Maintain accurate, confidential records using both manual and computerised systems. Plan and record Pathway Planning meetings and reviews as required. Ensure safeguarding is at the forefront of all work with vulnerable young people. Participate in supervision, appraisal, training and ongoing professional development. Prepare written reports for reviews, case conferences and other meetings. Champion diversity, inclusion and social justice in all aspects of your work. About You We are looking for someone who is: Passionate about making a difference in the lives of care leavers. Resilient, empathetic and able to build strong, trusting relationships with young people. Comfortable working flexibly and independently, including lone working and occasional unsocial hours. Knowledgeable about relevant legislation and guidance, including the Children Act and Planning Transitions to Adulthood for Care Leavers. Organised, with excellent communication and record-keeping skills. What We Offer A supportive team environment. Flexible working arrangements with hybrid and TOIL options. Ongoing professional development and career progression opportunities. Access to local government pension scheme and employee benefits. If you are interested in applying for this role contact Nicola at .uk or on
Oct 03, 2025
Full time
Personal Advisor - Care Leavers (Hybrid) Location: Sand Martin House, Peterborough (Hybrid - minimum 2 days in office) Contract Type: Initialy 3 months - 37 hours per week Salary: £24 per hour UMBAre you passionate about supporting young people as they transition to independent adulthood? We are looking for a dedicated Personal Advisor (PA) to join our team, working with care leavers to help them achieve positive outcomes and build brighter futures. About the Role As a Personal Advisor, you will work with young people aged 16 and above who are leaving care, helping them navigate the challenges of adulthood, from housing and finances to education, employment and emotional wellbeing. This is a hybrid role based at Sand Martin House in Peterborough , with a minimum of two days a week in the office . Due to the nature of the role, additional in-person working will be required to visit young people, support them in attending appointments , and work collaboratively with local partners.We operate a flexible working policy , including the ability to accrue TOIL (Time Off in Lieu) for working outside of standard hours when required - though this generally does not include weekends . Key Responsibilities Manage a caseload of individual care leavers in line with departmental policies, procedures and legislation. Work in partnership with other professionals and agencies to assess, plan and implement support for care leavers and their families. Attend and contribute to reviews, planning meetings and other forums in a variety of settings (e.g. district councils, hospitals, custodial units). Undertake assessments and regular visits to young people in their homes or external venues. Support young people in budgeting, accessing services, education, employment and maintaining accommodation. Maintain accurate, confidential records using both manual and computerised systems. Plan and record Pathway Planning meetings and reviews as required. Ensure safeguarding is at the forefront of all work with vulnerable young people. Participate in supervision, appraisal, training and ongoing professional development. Prepare written reports for reviews, case conferences and other meetings. Champion diversity, inclusion and social justice in all aspects of your work. About You We are looking for someone who is: Passionate about making a difference in the lives of care leavers. Resilient, empathetic and able to build strong, trusting relationships with young people. Comfortable working flexibly and independently, including lone working and occasional unsocial hours. Knowledgeable about relevant legislation and guidance, including the Children Act and Planning Transitions to Adulthood for Care Leavers. Organised, with excellent communication and record-keeping skills. What We Offer A supportive team environment. Flexible working arrangements with hybrid and TOIL options. Ongoing professional development and career progression opportunities. Access to local government pension scheme and employee benefits. If you are interested in applying for this role contact Nicola at .uk or on
Two Rivers Housings - Senior Finance Business Partner - Newly created role Senior Finance Business Partner Forest of Dean, Gloucestershire £22m Turnover Not-for-Profit Housing Association £60,000 - 63,000 / Generous pension and flexible working Hays Senior Finance is proud to be partnering exclusively with Two Rivers Housing, an independent not-for-profit organisation with a strong social purpose and over 4,000 homes across Gloucestershire and Herefordshire. With a mission to create great homes and support communities, Two Rivers Housing is committed to delivering safe, affordable housing and services that make a real difference. We are seeking a Senior Finance Business Partner to join their leadership team and play a pivotal role in shaping financial strategy, driving performance, and delivering value for money across the organisation. The Role As a trusted advisor to senior leaders, you will: Lead budgeting, forecasting, and financial reporting processes. Deliver insightful financial analysis and business partnering across the Group. Drive continuous improvement, automation, and efficiency in financial operations. Support strategic decision-making through modelling, scenario planning, and business case development. Collaborate with procurement and operational teams to ensure robust financial governance. Present financial performance to the Board and Executive Team. You will also lead a high-performing team, champion data-led decision-making, and deputise for the Assistant Director of Resources when required. About You We're looking for a dynamic and collaborative finance leader who brings: CCAB qualification (ACA, ACCA, CIMA, CIPFA). Proven experience in business partnering, ideally within housing or construction. Strong financial modelling and data analysis skills (Power BI experience a plus). Expertise in financial systems, reporting tools, and internal controls. A track record of leading teams and delivering high-quality financial services. Excellent communication skills and the ability to influence at all levels. Why Join Two Rivers Housing? Make a meaningful impact in a values-driven organisation. Work in a beautiful location with flexible working options. Be part of a supportive, forward-thinking leadership team. Enjoy a role that combines strategic influence with operational delivery. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Oct 03, 2025
Full time
Two Rivers Housings - Senior Finance Business Partner - Newly created role Senior Finance Business Partner Forest of Dean, Gloucestershire £22m Turnover Not-for-Profit Housing Association £60,000 - 63,000 / Generous pension and flexible working Hays Senior Finance is proud to be partnering exclusively with Two Rivers Housing, an independent not-for-profit organisation with a strong social purpose and over 4,000 homes across Gloucestershire and Herefordshire. With a mission to create great homes and support communities, Two Rivers Housing is committed to delivering safe, affordable housing and services that make a real difference. We are seeking a Senior Finance Business Partner to join their leadership team and play a pivotal role in shaping financial strategy, driving performance, and delivering value for money across the organisation. The Role As a trusted advisor to senior leaders, you will: Lead budgeting, forecasting, and financial reporting processes. Deliver insightful financial analysis and business partnering across the Group. Drive continuous improvement, automation, and efficiency in financial operations. Support strategic decision-making through modelling, scenario planning, and business case development. Collaborate with procurement and operational teams to ensure robust financial governance. Present financial performance to the Board and Executive Team. You will also lead a high-performing team, champion data-led decision-making, and deputise for the Assistant Director of Resources when required. About You We're looking for a dynamic and collaborative finance leader who brings: CCAB qualification (ACA, ACCA, CIMA, CIPFA). Proven experience in business partnering, ideally within housing or construction. Strong financial modelling and data analysis skills (Power BI experience a plus). Expertise in financial systems, reporting tools, and internal controls. A track record of leading teams and delivering high-quality financial services. Excellent communication skills and the ability to influence at all levels. Why Join Two Rivers Housing? Make a meaningful impact in a values-driven organisation. Work in a beautiful location with flexible working options. Be part of a supportive, forward-thinking leadership team. Enjoy a role that combines strategic influence with operational delivery. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #
Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service. About the role This role helps deliver advice through the Empty Homes Advice Service (EHAS), which takes queries from members of the public as well as practitioners engaged in empty homes work. These enquiries come from empty homeowners, those with concerns about empty homes in their community, people interested in buying and renovating empty homes, and empty homes practitioners. The Adviser will provide advice to these groups via telephone and email and will ensure online advice content remains up to date, creating new resources as needed. They will undertake activities to promote the service and wider partnership to reach the intended audience, including social media and events. Role specifics You will provide advice on empty homes options to owners, neighbours, potential buyers, and practitioners, responding to enquiries by phone and email with a focus on assessing needs and achieving desired outcomes. The role involves advocating for clients with other agencies, maintaining high standards to meet contractual and professional targets, and accurately recording information on our case management system. You will identify cases needing further advice and make referrals where necessary, collaborating with Shelter services and other agencies. Empowering clients to self-help, keeping advice knowledge up to date, and working within the service s operating model are key. You will also provide written advice confirmations, update online advice resources, contribute to marketing efforts such as events and social media, and carry out other duties as directed by your line manager. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Oct 01, 2025
Full time
Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service. About the role This role helps deliver advice through the Empty Homes Advice Service (EHAS), which takes queries from members of the public as well as practitioners engaged in empty homes work. These enquiries come from empty homeowners, those with concerns about empty homes in their community, people interested in buying and renovating empty homes, and empty homes practitioners. The Adviser will provide advice to these groups via telephone and email and will ensure online advice content remains up to date, creating new resources as needed. They will undertake activities to promote the service and wider partnership to reach the intended audience, including social media and events. Role specifics You will provide advice on empty homes options to owners, neighbours, potential buyers, and practitioners, responding to enquiries by phone and email with a focus on assessing needs and achieving desired outcomes. The role involves advocating for clients with other agencies, maintaining high standards to meet contractual and professional targets, and accurately recording information on our case management system. You will identify cases needing further advice and make referrals where necessary, collaborating with Shelter services and other agencies. Empowering clients to self-help, keeping advice knowledge up to date, and working within the service s operating model are key. You will also provide written advice confirmations, update online advice resources, contribute to marketing efforts such as events and social media, and carry out other duties as directed by your line manager. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
SHE Advisor Role: You will play a pivotal role in promoting a positive safety culture, challenging the status quo, and continuously improving SHE performance. You'll be the go-to expert for operational teams, empowering them to take ownership of health, safety, and environmental practices. Key responsibilities include: Conducting site inspections and supporting project-specific H&S requirements Leading the behavioural safety programme and promoting SHE innovation Supporting incident investigations and driving reporting excellence Ensuring compliance with legislation, risk management, and company policies Providing day-to-day support on SHEA matters across sites Keeping yourself up to date with legislation and best practices SHE Advisor Experience: 2+ years' experience in a construction H&S role NEBOSH Construction Certificate (or equivalent) A solid understanding of H&S legislation and industry standards Strong communication and interpersonal skills A methodical, practical, and collaborative approach Experience in social housing is highly desirable Proficiency with IT systems - training provided for in-house tools A full UK driving licence Why Join? This is a fast-paced, supportive environment where you're trusted to make decisions and encouraged to grow. You'll enjoy a varied role that blends home-working with purposeful site visits. It's a big patch but there is a realistic expectation around travel. SHE Advisor Benefits include: Competitive salary package Company car scheme or car allowance 27 days holiday + bank holidays (with buy/sell options) Up to 7.5% company pension contribution Discounted healthcare scheme High street and lifestyle discounts (incl. Tastecard) One paid volunteering day per year Long-service awards and more! If you want to work for a forward-thinking, modern business that places a high value on its people. You'll receive a competitive salary, performance-based bonus, and comprehensive benefits package, along with genuine opportunities for long-term career progression within a supportive and ambitious team. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Sep 24, 2025
Full time
SHE Advisor Role: You will play a pivotal role in promoting a positive safety culture, challenging the status quo, and continuously improving SHE performance. You'll be the go-to expert for operational teams, empowering them to take ownership of health, safety, and environmental practices. Key responsibilities include: Conducting site inspections and supporting project-specific H&S requirements Leading the behavioural safety programme and promoting SHE innovation Supporting incident investigations and driving reporting excellence Ensuring compliance with legislation, risk management, and company policies Providing day-to-day support on SHEA matters across sites Keeping yourself up to date with legislation and best practices SHE Advisor Experience: 2+ years' experience in a construction H&S role NEBOSH Construction Certificate (or equivalent) A solid understanding of H&S legislation and industry standards Strong communication and interpersonal skills A methodical, practical, and collaborative approach Experience in social housing is highly desirable Proficiency with IT systems - training provided for in-house tools A full UK driving licence Why Join? This is a fast-paced, supportive environment where you're trusted to make decisions and encouraged to grow. You'll enjoy a varied role that blends home-working with purposeful site visits. It's a big patch but there is a realistic expectation around travel. SHE Advisor Benefits include: Competitive salary package Company car scheme or car allowance 27 days holiday + bank holidays (with buy/sell options) Up to 7.5% company pension contribution Discounted healthcare scheme High street and lifestyle discounts (incl. Tastecard) One paid volunteering day per year Long-service awards and more! If you want to work for a forward-thinking, modern business that places a high value on its people. You'll receive a competitive salary, performance-based bonus, and comprehensive benefits package, along with genuine opportunities for long-term career progression within a supportive and ambitious team. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
