Have you had to work with the general public to handle a complaint or find a resolution? Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months. Salary is £27,000 to £30,000 depending upon experience with a bonus of up to £320 per month. You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes. With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network. Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Mar 18, 2026
Full time
Have you had to work with the general public to handle a complaint or find a resolution? Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months. Salary is £27,000 to £30,000 depending upon experience with a bonus of up to £320 per month. You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes. With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network. Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Housing Ombudsman Service Director of Development Location: Home based, with the need to travel nationally depending on business need. Salary: £95,000 per annum. This is a unique opportunity within an organisation dedicated to serving the public's best interests, with ambitious goals to achieve even more. Our mission is to enhance residents' lives and improve landlords' services by addressing housing complaints. The Housing Ombudsman offers an independent, impartial, and free service for social housing residents. We provide final resolutions on disputes between residents and landlords who are members of our Scheme, which includes tenants and leaseholders of housing associations and local authorities, as well as voluntary members such as private landlords and letting agents. The Director of Development will provide strategic leadership to the organisation's development function, ensuring high quality design, enhancement and oversight of our products, services, and quality standards. They will drive the integration of the Ombudsman's powers into our work, lead our proactive and systemic activity, and work collaboratively across directorates to support the implementation of improvements that deliver meaningful results. A key focus will be ensuring our development activity is well informed, evidence led, and aligned to our strategic priorities. As part of the Executive Leadership Team, you will contribute to the design and delivery of the business plan and play a central role in implementing the organisation's strategy. You will champion our corporate values and behaviours, modelling them across their directorate and embedding a culture of learning, excellence, fairness and openness in everything they do. We are seeking an outstanding senior leader with significant experience in service development, supported by a strong track record of leading high performing teams in complex environments. Candidates will bring experience of driving strategic improvements, using insight and data to influence change, and managing development portfolios at scale. The ability to inspire teams, collaborate effectively, and foster a culture of inclusivity, customer focus, and continuous improvement is essential. We are on a clear path to delivering the high-quality service the public deserves, and this is your chance to play a key role in that journey. To apply and for further details please click apply on website. For a confidential discussion about this role, please contact or Closing date: Friday 27 March 2026 at 12:00pm (Noon)
Mar 18, 2026
Full time
Housing Ombudsman Service Director of Development Location: Home based, with the need to travel nationally depending on business need. Salary: £95,000 per annum. This is a unique opportunity within an organisation dedicated to serving the public's best interests, with ambitious goals to achieve even more. Our mission is to enhance residents' lives and improve landlords' services by addressing housing complaints. The Housing Ombudsman offers an independent, impartial, and free service for social housing residents. We provide final resolutions on disputes between residents and landlords who are members of our Scheme, which includes tenants and leaseholders of housing associations and local authorities, as well as voluntary members such as private landlords and letting agents. The Director of Development will provide strategic leadership to the organisation's development function, ensuring high quality design, enhancement and oversight of our products, services, and quality standards. They will drive the integration of the Ombudsman's powers into our work, lead our proactive and systemic activity, and work collaboratively across directorates to support the implementation of improvements that deliver meaningful results. A key focus will be ensuring our development activity is well informed, evidence led, and aligned to our strategic priorities. As part of the Executive Leadership Team, you will contribute to the design and delivery of the business plan and play a central role in implementing the organisation's strategy. You will champion our corporate values and behaviours, modelling them across their directorate and embedding a culture of learning, excellence, fairness and openness in everything they do. We are seeking an outstanding senior leader with significant experience in service development, supported by a strong track record of leading high performing teams in complex environments. Candidates will bring experience of driving strategic improvements, using insight and data to influence change, and managing development portfolios at scale. The ability to inspire teams, collaborate effectively, and foster a culture of inclusivity, customer focus, and continuous improvement is essential. We are on a clear path to delivering the high-quality service the public deserves, and this is your chance to play a key role in that journey. To apply and for further details please click apply on website. For a confidential discussion about this role, please contact or Closing date: Friday 27 March 2026 at 12:00pm (Noon)
Metropolitan Thames Valley
Beeston, Nottinghamshire
Complaints Coordinator - 12 Month Fixed Term Contract Location: Beeston, Nottingham, NG9 1LA Salary: £28,044 - £29,519 - Hybrid Working based on a 37.5hr week Free on-site parking subject to avaliablity At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham. As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey. This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH. We're looking for someone who will Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office. Possess prior knowledge and experience in resolving customer disputes. Demonstrate exceptional organisation and time management, adhering to set timeframes for responses. Negotiate and persuade effectively to achieve a desired outcome. Advocate for our customers and show empathy towards their frustrations and needs. Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving. Deliver clear and comprehensive communication, across verbal and written platforms, at all times. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Mar 18, 2026
Seasonal
Complaints Coordinator - 12 Month Fixed Term Contract Location: Beeston, Nottingham, NG9 1LA Salary: £28,044 - £29,519 - Hybrid Working based on a 37.5hr week Free on-site parking subject to avaliablity At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham. As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey. This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH. We're looking for someone who will Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office. Possess prior knowledge and experience in resolving customer disputes. Demonstrate exceptional organisation and time management, adhering to set timeframes for responses. Negotiate and persuade effectively to achieve a desired outcome. Advocate for our customers and show empathy towards their frustrations and needs. Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving. Deliver clear and comprehensive communication, across verbal and written platforms, at all times. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Customer Service Executive Location: Kingston Upon Thames Contract Type: Part-time - 20 hours a week Hybrid role £12.00 an hour Our client is a well-established organic food company with a 45-year heritage, built on a commitment to serving people and the planet. They're looking for a Part Time Customer Service Executive to join their team in a part-time role based in Surrey. If you have customer service experience and want to develop your skills in quality and complaints management within the food industry, this could be the right opportunity for you. Position Overview This role sits at the heart of our client's quality and customer service operations, handling customer queries and managing complaints to ensure every customer receives excellent support. You'll investigate complaints, track trends, and work closely with suppliers and cross-functional teams to resolve issues quickly. Your work directly contributes to maintaining our client's reputation for quality and customer satisfaction across their global customer base. Responsibilities Handle customer queries via telephone and email, providing prompt and helpful responses Log, update and manage the complaints database, ensuring accurate record-keeping Investigate complaints thoroughly and close them out with appropriate resolutions Analyse complaint trends to identify patterns and support continuous improvement Coordinate insurance and supplier credit claims as required Support product recalls and withdrawals, liaising with relevant teams Complete supplier questionnaires and customer forms accurately and on time Ensure supplier certifications remain current and compliant Provide administrative support to direct-to-consumer and Amazon customer service teams Support cross-functional requests to help the wider business succeed Requirements Minimum 1 year of experience working in customer service Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively Attention to detail and accuracy when handling data and records Proficiency with email and database systems Knowledge of food manufacturing, quality assurance or quality control systems (beneficial but not essential) Benefits 25% discount on all food products at trade prices Free product samples and invitations to new product testing sessions Flexible working hours and hybrid working model Real opportunities for career growth and skills development within the quality team Friendly, supportive team environment with a shared commitment to sustainability Alongside these benefits, you'll be immersed in a mission-driven environment where you'll collaborate with an enthusiastic, like-minded team committed to quality, sustainability and customer satisfaction. How to Apply If you're looking to advance your career in customer service and quality management, and you have the skills and experience to succeed in this role, please send your application to us. Please include your CV to (url removed) letter outlining your relevant experience in customer service and any knowledge of quality systems or the food industry. Let us know what attracts you to this opportunity and why you'd be a good fit for our client's team.
Mar 17, 2026
Full time
Customer Service Executive Location: Kingston Upon Thames Contract Type: Part-time - 20 hours a week Hybrid role £12.00 an hour Our client is a well-established organic food company with a 45-year heritage, built on a commitment to serving people and the planet. They're looking for a Part Time Customer Service Executive to join their team in a part-time role based in Surrey. If you have customer service experience and want to develop your skills in quality and complaints management within the food industry, this could be the right opportunity for you. Position Overview This role sits at the heart of our client's quality and customer service operations, handling customer queries and managing complaints to ensure every customer receives excellent support. You'll investigate complaints, track trends, and work closely with suppliers and cross-functional teams to resolve issues quickly. Your work directly contributes to maintaining our client's reputation for quality and customer satisfaction across their global customer base. Responsibilities Handle customer queries via telephone and email, providing prompt and helpful responses Log, update and manage the complaints database, ensuring accurate record-keeping Investigate complaints thoroughly and close them out with appropriate resolutions Analyse complaint trends to identify patterns and support continuous improvement Coordinate insurance and supplier credit claims as required Support product recalls and withdrawals, liaising with relevant teams Complete supplier questionnaires and customer forms accurately and on time Ensure supplier certifications remain current and compliant Provide administrative support to direct-to-consumer and Amazon customer service teams Support cross-functional requests to help the wider business succeed Requirements Minimum 1 year of experience working in customer service Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively Attention to detail and accuracy when handling data and records Proficiency with email and database systems Knowledge of food manufacturing, quality assurance or quality control systems (beneficial but not essential) Benefits 25% discount on all food products at trade prices Free product samples and invitations to new product testing sessions Flexible working hours and hybrid working model Real opportunities for career growth and skills development within the quality team Friendly, supportive team environment with a shared commitment to sustainability Alongside these benefits, you'll be immersed in a mission-driven environment where you'll collaborate with an enthusiastic, like-minded team committed to quality, sustainability and customer satisfaction. How to Apply If you're looking to advance your career in customer service and quality management, and you have the skills and experience to succeed in this role, please send your application to us. Please include your CV to (url removed) letter outlining your relevant experience in customer service and any knowledge of quality systems or the food industry. Let us know what attracts you to this opportunity and why you'd be a good fit for our client's team.
Customer Service Executive Location: Kingston Upon Thames Contract Type: Full Time Hybrid role £29,000 Our client is a well-established organic food company with a 45-year heritage, built on a commitment to serving people and the planet. They're looking for a Customer Service Executive to join their team in a full time role based in Surrey. If you have customer service experience and want to develop your skills in quality and complaints management within the food industry, this could be the right opportunity for you. Position Overview This role sits at the heart of our client's quality and customer service operations, handling customer queries and managing complaints to ensure every customer receives excellent support. You'll investigate complaints, track trends, and work closely with suppliers and cross-functional teams to resolve issues quickly. Your work directly contributes to maintaining our client's reputation for quality and customer satisfaction across their global customer base. Responsibilities Handle customer queries via telephone and email, providing prompt and helpful responses Log, update and manage the complaints database, ensuring accurate record-keeping Investigate complaints thoroughly and close them out with appropriate resolutions Analyse complaint trends to identify patterns and support continuous improvement Coordinate insurance and supplier credit claims as required Support product recalls and withdrawals, liaising with relevant teams Complete supplier questionnaires and customer forms accurately and on time Ensure supplier certifications remain current and compliant Provide administrative support to direct-to-consumer and Amazon customer service teams Support cross-functional requests to help the wider business succeed Requirements Minimum 1 year of experience working in customer service Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively Attention to detail and accuracy when handling data and records Proficiency with email and database systems Knowledge of food manufacturing, quality assurance or quality control systems (beneficial but not essential) Benefits 25% discount on all food products at trade prices Free product samples and invitations to new product testing sessions Flexible working hours and hybrid working model Real opportunities for career growth and skills development within the quality team Friendly, supportive team environment with a shared commitment to sustainability Alongside these benefits, you'll be immersed in a mission-driven environment where you'll collaborate with an enthusiastic, like-minded team committed to quality, sustainability and customer satisfaction. How to Apply If you're looking to advance your career in customer service and quality management, and you have the skills and experience to succeed in this role, please send your application to us. Please include your CV to (url removed) letter outlining your relevant experience in customer service and any knowledge of quality systems or the food industry. Let us know what attracts you to this opportunity and why you'd be a good fit for our client's team.
Mar 17, 2026
Full time
Customer Service Executive Location: Kingston Upon Thames Contract Type: Full Time Hybrid role £29,000 Our client is a well-established organic food company with a 45-year heritage, built on a commitment to serving people and the planet. They're looking for a Customer Service Executive to join their team in a full time role based in Surrey. If you have customer service experience and want to develop your skills in quality and complaints management within the food industry, this could be the right opportunity for you. Position Overview This role sits at the heart of our client's quality and customer service operations, handling customer queries and managing complaints to ensure every customer receives excellent support. You'll investigate complaints, track trends, and work closely with suppliers and cross-functional teams to resolve issues quickly. Your work directly contributes to maintaining our client's reputation for quality and customer satisfaction across their global customer base. Responsibilities Handle customer queries via telephone and email, providing prompt and helpful responses Log, update and manage the complaints database, ensuring accurate record-keeping Investigate complaints thoroughly and close them out with appropriate resolutions Analyse complaint trends to identify patterns and support continuous improvement Coordinate insurance and supplier credit claims as required Support product recalls and withdrawals, liaising with relevant teams Complete supplier questionnaires and customer forms accurately and on time Ensure supplier certifications remain current and compliant Provide administrative support to direct-to-consumer and Amazon customer service teams Support cross-functional requests to help the wider business succeed Requirements Minimum 1 year of experience working in customer service Strong communication skills, both written and verbal Ability to manage multiple tasks and prioritise effectively Attention to detail and accuracy when handling data and records Proficiency with email and database systems Knowledge of food manufacturing, quality assurance or quality control systems (beneficial but not essential) Benefits 25% discount on all food products at trade prices Free product samples and invitations to new product testing sessions Flexible working hours and hybrid working model Real opportunities for career growth and skills development within the quality team Friendly, supportive team environment with a shared commitment to sustainability Alongside these benefits, you'll be immersed in a mission-driven environment where you'll collaborate with an enthusiastic, like-minded team committed to quality, sustainability and customer satisfaction. How to Apply If you're looking to advance your career in customer service and quality management, and you have the skills and experience to succeed in this role, please send your application to us. Please include your CV to (url removed) letter outlining your relevant experience in customer service and any knowledge of quality systems or the food industry. Let us know what attracts you to this opportunity and why you'd be a good fit for our client's team.
Sky Media is the advertising arm of Sky; offering brands an exciting array of channels, websites and apps as means of reaching existing and future customers. Sky Media represents all of Sky's channels and sites, including Sky Sports, Sky News, Sky Showcase, Sky Cinema, Sky Arts, Sky Witness, Sky Atlantic and (url removed). Sky Media also sells on behalf of a host of other famous and renowned brands, including Discovery Networks, Viacom, Fox and NBC Universal. Sky Media offers many different ways of connecting with consumers, whether at home or on the move. From traditional spot ads and sponsorships to advertiser funded content and product placement - all on an ever-increasing array of offline and online platforms. Team overview: We are a small regional team based in Manchester, responsible for supporting all agencies outside of London, including Scotland, Wales, Northern Ireland. What you'll do: Act as a trusted partner to designated agency stakeholders, taking ownership of the end-to-end delivery, optimisation, and commercial success of campaigns across your portfolio. Represent Sky Media in high-stakes agency conversations by bringing insight into campaign delivery challenges, commercial constraints, and revenue opportunities Drive campaign health and commercial yield by influencing trading outcomes, resolving delivery risks, and leading cross-functional coordination with Operations and offshore teams. Act as a primary liaison for offshore team, responsible for oversight of campaign management, making judgment-led decisions and aligning cross-functional teams to deliver quick, commercially-sound resolutions Lead on performance reviews and data-led discussions with agencies to ensure campaigns are optimised and aligned with commercial KPIs. Support Managers on proactive sales prospecting support trading strategy and maximise late sales opportunities. Use initiative to flag emerging delivery issues, negotiate effective mitigations, and suggest tactical upsell strategies to capitalise on late market opportunities. What you'll bring: Proven experience in a media, advertising sales, or campaign management role. Experience managing live campaigns end-to-end, including delivery, optimisation, and performance tracking. Confidence working with media agencies or commercial partners, building trusted working relationships. Strong commercial mindset, with the ability to balance delivery challenges and revenue objectives. Comfortable using data and insights to support optimisation and performance conversations. Experience collaborating with cross-functional teams to resolve issues and drive outcomes. Proactive, organised, and able to make sound decisions in a fast-paced environment. Clear, confident communicator with strong attention to detail. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the office per week. Your office base: Manchester Cotton House: The Sky Media Manchester team are based in the city centre, a two-minute walk from St Peter's Square tram stop. Parking is available on site on a first come, first serve basis. The team have access to a newly renovated roof terrace (to enjoy when it's not raining!) and can take advantage of services and events through the Bruntwood Collective. These include access to fitness classes, book club and other socials. Inclusion : We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We'll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Sky Media is the advertising arm of Sky; offering brands an exciting array of channels, websites and apps as means of reaching existing and future customers. Sky Media represents all of Sky's channels and sites, including Sky Sports, Sky News, Sky Showcase, Sky Cinema, Sky Arts, Sky Witness, Sky Atlantic and (url removed). Sky Media also sells on behalf of a host of other famous and renowned brands, including Discovery Networks, Viacom, Fox and NBC Universal. Sky Media offers many different ways of connecting with consumers, whether at home or on the move. From traditional spot ads and sponsorships to advertiser funded content and product placement - all on an ever-increasing array of offline and online platforms. Team overview: We are a small regional team based in Manchester, responsible for supporting all agencies outside of London, including Scotland, Wales, Northern Ireland. What you'll do: Act as a trusted partner to designated agency stakeholders, taking ownership of the end-to-end delivery, optimisation, and commercial success of campaigns across your portfolio. Represent Sky Media in high-stakes agency conversations by bringing insight into campaign delivery challenges, commercial constraints, and revenue opportunities Drive campaign health and commercial yield by influencing trading outcomes, resolving delivery risks, and leading cross-functional coordination with Operations and offshore teams. Act as a primary liaison for offshore team, responsible for oversight of campaign management, making judgment-led decisions and aligning cross-functional teams to deliver quick, commercially-sound resolutions Lead on performance reviews and data-led discussions with agencies to ensure campaigns are optimised and aligned with commercial KPIs. Support Managers on proactive sales prospecting support trading strategy and maximise late sales opportunities. Use initiative to flag emerging delivery issues, negotiate effective mitigations, and suggest tactical upsell strategies to capitalise on late market opportunities. What you'll bring: Proven experience in a media, advertising sales, or campaign management role. Experience managing live campaigns end-to-end, including delivery, optimisation, and performance tracking. Confidence working with media agencies or commercial partners, building trusted working relationships. Strong commercial mindset, with the ability to balance delivery challenges and revenue objectives. Comfortable using data and insights to support optimisation and performance conversations. Experience collaborating with cross-functional teams to resolve issues and drive outcomes. Proactive, organised, and able to make sound decisions in a fast-paced environment. Clear, confident communicator with strong attention to detail. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the office per week. Your office base: Manchester Cotton House: The Sky Media Manchester team are based in the city centre, a two-minute walk from St Peter's Square tram stop. Parking is available on site on a first come, first serve basis. The team have access to a newly renovated roof terrace (to enjoy when it's not raining!) and can take advantage of services and events through the Bruntwood Collective. These include access to fitness classes, book club and other socials. Inclusion : We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We'll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky Media is the advertising arm of Sky; offering brands an exciting array of channels, websites and apps as means of reaching existing and future customers. Sky Media represents all of Sky's channels and sites, including Sky Sports, Sky News, Sky Showcase, Sky Cinema, Sky Arts, Sky Witness, Sky Atlantic and Sky Media also sells on behalf of a host of other famous and renowned brands, including Discovery Networks, Viacom, Fox and NBC Universal. Sky Media offers many different ways of connecting with consumers, whether at home or on the move. From traditional spot ads and sponsorships to advertiser funded content and product placement - all on an ever-increasing array of offline and online platforms. Team overview: We are a small regional team based in Manchester, responsible for supporting all agencies outside of London, including Scotland, Wales, Northern Ireland. What you'll do: Act as a trusted partner to designated agency stakeholders, taking ownership of the end-to-end delivery, optimisation, and commercial success of campaigns across your portfolio. Represent Sky Media in high-stakes agency conversations by bringing insight into campaign delivery challenges, commercial constraints, and revenue opportunities Drive campaign health and commercial yield by influencing trading outcomes, resolving delivery risks, and leading cross-functional coordination with Operations and offshore teams. Act as a primary liaison for offshore team, responsible for oversight of campaign management, making judgment-led decisions and aligning cross-functional teams to deliver quick, commercially-sound resolutions Lead on performance reviews and data-led discussions with agencies to ensure campaigns are optimised and aligned with commercial KPIs. Support Managers on proactive sales prospecting support trading strategy and maximise late sales opportunities. Use initiative to flag emerging delivery issues, negotiate effective mitigations, and suggest tactical upsell strategies to capitalise on late market opportunities. What you'll bring: Proven experience in a media, advertising sales, or campaign management role. Experience managing live campaigns end-to-end, including delivery, optimisation, and performance tracking. Confidence working with media agencies or commercial partners, building trusted working relationships. Strong commercial mindset, with the ability to balance delivery challenges and revenue objectives. Comfortable using data and insights to support optimisation and performance conversations. Experience collaborating with cross-functional teams to resolve issues and drive outcomes. Proactive, organised, and able to make sound decisions in a fast-paced environment. Clear, confident communicator with strong attention to detail. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the office per week. Your office base: Manchester Cotton House: The Sky Media Manchester team are based in the city centre, a two-minute walk from St Peter's Square tram stop. Parking is available on site on a first come, first serve basis. The team have access to a newly renovated roof terrace (to enjoy when it's not raining!) and can take advantage of services and events through the Bruntwood Collective. These include access to fitness classes, book club and other socials. Inclusion : We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We'll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 17, 2026
Full time
Sky Media is the advertising arm of Sky; offering brands an exciting array of channels, websites and apps as means of reaching existing and future customers. Sky Media represents all of Sky's channels and sites, including Sky Sports, Sky News, Sky Showcase, Sky Cinema, Sky Arts, Sky Witness, Sky Atlantic and Sky Media also sells on behalf of a host of other famous and renowned brands, including Discovery Networks, Viacom, Fox and NBC Universal. Sky Media offers many different ways of connecting with consumers, whether at home or on the move. From traditional spot ads and sponsorships to advertiser funded content and product placement - all on an ever-increasing array of offline and online platforms. Team overview: We are a small regional team based in Manchester, responsible for supporting all agencies outside of London, including Scotland, Wales, Northern Ireland. What you'll do: Act as a trusted partner to designated agency stakeholders, taking ownership of the end-to-end delivery, optimisation, and commercial success of campaigns across your portfolio. Represent Sky Media in high-stakes agency conversations by bringing insight into campaign delivery challenges, commercial constraints, and revenue opportunities Drive campaign health and commercial yield by influencing trading outcomes, resolving delivery risks, and leading cross-functional coordination with Operations and offshore teams. Act as a primary liaison for offshore team, responsible for oversight of campaign management, making judgment-led decisions and aligning cross-functional teams to deliver quick, commercially-sound resolutions Lead on performance reviews and data-led discussions with agencies to ensure campaigns are optimised and aligned with commercial KPIs. Support Managers on proactive sales prospecting support trading strategy and maximise late sales opportunities. Use initiative to flag emerging delivery issues, negotiate effective mitigations, and suggest tactical upsell strategies to capitalise on late market opportunities. What you'll bring: Proven experience in a media, advertising sales, or campaign management role. Experience managing live campaigns end-to-end, including delivery, optimisation, and performance tracking. Confidence working with media agencies or commercial partners, building trusted working relationships. Strong commercial mindset, with the ability to balance delivery challenges and revenue objectives. Comfortable using data and insights to support optimisation and performance conversations. Experience collaborating with cross-functional teams to resolve issues and drive outcomes. Proactive, organised, and able to make sound decisions in a fast-paced environment. Clear, confident communicator with strong attention to detail. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. The hybrid working expectations for this role are 3 days in the office per week. Your office base: Manchester Cotton House: The Sky Media Manchester team are based in the city centre, a two-minute walk from St Peter's Square tram stop. Parking is available on site on a first come, first serve basis. The team have access to a newly renovated roof terrace (to enjoy when it's not raining!) and can take advantage of services and events through the Bruntwood Collective. These include access to fitness classes, book club and other socials. Inclusion : We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We'll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Support Administrator Customer Support Executive - Long term Contract Role Location: Warwickshire Full time on site - 5 days a week In this role, you'll be at the heart of our customer experience-handling high volume incoming calls, resolving complaints, and ensuring customer queries are managed efficiently and professionally. You'll also play a key part in our operational coordination by scheduling appointments, organising service requests, and keeping internal teams updated. Key ResponsibilitiesCustomer Contact & Support Handle a high volume of incoming calls with professionalism, empathy, and efficiency. Provide clear, accurate information and support to customers. Log and track all customer interactions using internal systems. Complaint Resolution Manage and resolve customer complaints in a timely and solution focused manner. Escalate complex issues to senior team members where necessary. Follow up on open cases to ensure customers receive updates and resolutions. Organising & Scheduling Schedule appointments, meetings, and service bookings. Coordinate with internal departments to ensure smooth workflow and timely delivery of services. Maintain and update calendars, schedules, and tracking systems. Administrative & Operational Support Maintain accurate and detailed customer records. Prepare reports and summaries of customer activity or recurring issues. Support the wider team with ad hoc administrative duties. Skills & Experience Experience in a customer service or contact centre environment (high volume calls preferred). Strong communication skills-confident, clear, and empathetic. Proven ability to handle complaints professionally and constructively. Excellent organisational and scheduling abilities. Ability to multitask and work effectively under pressure. Strong attention to detail and accuracy. What We're Looking ForSomeone who is resilient, calm under pressure, and passionate about delivering excellent customer experiences. If you enjoy solving problems, keeping things organised, and working as part of a supportive team, this role could be perfect for you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 14, 2026
Seasonal
Customer Support Administrator Customer Support Executive - Long term Contract Role Location: Warwickshire Full time on site - 5 days a week In this role, you'll be at the heart of our customer experience-handling high volume incoming calls, resolving complaints, and ensuring customer queries are managed efficiently and professionally. You'll also play a key part in our operational coordination by scheduling appointments, organising service requests, and keeping internal teams updated. Key ResponsibilitiesCustomer Contact & Support Handle a high volume of incoming calls with professionalism, empathy, and efficiency. Provide clear, accurate information and support to customers. Log and track all customer interactions using internal systems. Complaint Resolution Manage and resolve customer complaints in a timely and solution focused manner. Escalate complex issues to senior team members where necessary. Follow up on open cases to ensure customers receive updates and resolutions. Organising & Scheduling Schedule appointments, meetings, and service bookings. Coordinate with internal departments to ensure smooth workflow and timely delivery of services. Maintain and update calendars, schedules, and tracking systems. Administrative & Operational Support Maintain accurate and detailed customer records. Prepare reports and summaries of customer activity or recurring issues. Support the wider team with ad hoc administrative duties. Skills & Experience Experience in a customer service or contact centre environment (high volume calls preferred). Strong communication skills-confident, clear, and empathetic. Proven ability to handle complaints professionally and constructively. Excellent organisational and scheduling abilities. Ability to multitask and work effectively under pressure. Strong attention to detail and accuracy. What We're Looking ForSomeone who is resilient, calm under pressure, and passionate about delivering excellent customer experiences. If you enjoy solving problems, keeping things organised, and working as part of a supportive team, this role could be perfect for you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer Service Executive Location: Portsmouth, Hampshire Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered. Salary: £26,210 rising to £30,300 within 12-24 months. Looking to build a long-term career in customer service with real progression? We re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team. This is a varied, fast-paced role where you ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way. The role - Managing customer enquiries via phone and email Providing clear updates and working towards effective resolutions Handling a busy workload in a structured, deadline-driven environment Liaising with third parties to ensure smooth outcomes Supporting vulnerable customers with empathy and professionalism Completing detailed administrative tasks accurately Working within regulatory and compliance guidelines Working hours - 40 hours per week Shift rota between 7:15am 8:45pm Monday to Sunday, working one weekend on/one weekend off Late shift required only 1 week in every 6 What we re looking for - Previous call centre or customer service experience Strong communication and problem-solving skills Confident handling customers from first contact through to resolution Comfortable working in a fast-paced environment Good administrative and Microsoft Office skills What s in it for you? Starting salary of £26,210, increasing to £30,300 within 12-24 months 28 days holiday, rising to 38 days with service Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered) Career progression opportunities Pension scheme Health & Wellbeing Programme Simply Health cover (dental, optical, medical) Travel & medical insurance discounts Gym discounts Cycle-to-work scheme Free onsite parking & canteen Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered.
Mar 06, 2026
Full time
Customer Service Executive Location: Portsmouth, Hampshire Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered. Salary: £26,210 rising to £30,300 within 12-24 months. Looking to build a long-term career in customer service with real progression? We re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team. This is a varied, fast-paced role where you ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way. The role - Managing customer enquiries via phone and email Providing clear updates and working towards effective resolutions Handling a busy workload in a structured, deadline-driven environment Liaising with third parties to ensure smooth outcomes Supporting vulnerable customers with empathy and professionalism Completing detailed administrative tasks accurately Working within regulatory and compliance guidelines Working hours - 40 hours per week Shift rota between 7:15am 8:45pm Monday to Sunday, working one weekend on/one weekend off Late shift required only 1 week in every 6 What we re looking for - Previous call centre or customer service experience Strong communication and problem-solving skills Confident handling customers from first contact through to resolution Comfortable working in a fast-paced environment Good administrative and Microsoft Office skills What s in it for you? Starting salary of £26,210, increasing to £30,300 within 12-24 months 28 days holiday, rising to 38 days with service Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered) Career progression opportunities Pension scheme Health & Wellbeing Programme Simply Health cover (dental, optical, medical) Travel & medical insurance discounts Gym discounts Cycle-to-work scheme Free onsite parking & canteen Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered.
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 07, 2025
Full time
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Executive Officer - Deployment Job Description Location: Croydon base with travel up to 5 days per week including over night stays Deployment role - various locations across the country Hourly rate: £17.60 Working Days/Hours: 37 hours: Monday- FridayBrook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team.This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities. We are looking for staff who can provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.You will work a hybrid approach which will include on site travel to Home Office accommodation locations, plus attendance to your local regional office. Experience Needed/desired: You will have a passion for delivery, are solution focused and resilient to challenges. Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality. Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances. List the duties/ responsibilities: The post holder will be responsible for (list is not exhaustive): Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required. Retrieve and direct data to HEO Team leads for logistical planning Respond to emails from various sources timely and appropriately. Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally. Communicate with Customers via various means including via phone (using translation services where needed) Maintaining effective relationships with key internal and external partners and stakeholders. Demonstrate the civil service values and standards of behaviour as a role model to other colleagues. Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders. Responding and referring cases for safeguarding, police or security incidents. Additional duties as required depending on demand and emerging priorities. Record keeping on excel and other IT systems. Training: This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role. Clearance level (To be completed by Brook Street upon successful application): Enhanced DBS + CTC (Counter Terrorism Clearance) Role specific requirements: A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect.You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Executive Officer - Deployment Job Description Location: Croydon base with travel up to 5 days per week including over night stays Deployment role - various locations across the country Hourly rate: £17.60 Working Days/Hours: 37 hours: Monday- FridayBrook Street in partnership with the Home Office has a fantastic opportunity to join their AMLO team.This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities. We are looking for staff who can provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.You will work a hybrid approach which will include on site travel to Home Office accommodation locations, plus attendance to your local regional office. Experience Needed/desired: You will have a passion for delivery, are solution focused and resilient to challenges. Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality. Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances. List the duties/ responsibilities: The post holder will be responsible for (list is not exhaustive): Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required. Retrieve and direct data to HEO Team leads for logistical planning Respond to emails from various sources timely and appropriately. Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally. Communicate with Customers via various means including via phone (using translation services where needed) Maintaining effective relationships with key internal and external partners and stakeholders. Demonstrate the civil service values and standards of behaviour as a role model to other colleagues. Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders. Responding and referring cases for safeguarding, police or security incidents. Additional duties as required depending on demand and emerging priorities. Record keeping on excel and other IT systems. Training: This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role. Clearance level (To be completed by Brook Street upon successful application): Enhanced DBS + CTC (Counter Terrorism Clearance) Role specific requirements: A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect.You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
