Job Description
Are you immediately available?
We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business.
You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months
This role has an immediate start paying 12.71 per hour initially, rising to 13.74 per hour after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.
What will you be doing as a Customer Contact Officer?
- Being the first point of contact for all customers in relation to housing repairs
- Taking payments, arranging repairs and maintenance, and dealing with complaints
- Mainly phone based with some live chat and email response.
- Accurately recording details into the in-house system
- If you have the following skills and experience we would LOVE to hear from you:
- Must be computer literate including MS Excel
- You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
- Empathetic and customer focused
- Inbound contact centre experience is a MUST
What's in it for you as a Customer Contact Officer?
- 12.71 per hour initially, rising to 13.74 per hour after training
- Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
- 3 month temporary role initially
- Weekly Pay
- Free onsite parking
- Flexible working
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
