Claims and Complaint Handler

We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester.

This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided.

Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people.

Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector.

The role

As a Claims and Complaints Handler, you will:

• Manage legal expenses insurance claims from notification through to settlement.
• Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish.
• Liaise with clients, intermediaries and third parties.
• Maintain the highest levels of customer service and professionalism.

About you

We are keen to hear from candidates who have:

• At least 1- 2 years' insurance experience in a similar role.
• Ideally experience dealing with formal complaints in line with FCA regulations.
• Strong organisation and time management skills with excellent attention to detail.
• The ability to communicate confidently with senior stakeholders and external parties.
• Excellent interpersonal and communication skills across phone, digital and face-to-face channels
• A proactive approach to learning and professional development

Insurance or legal qualifications would be beneficial but are not essential.

About the team

You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers:

• A structured induction and onboarding programme.
• Regular in-person support from the Claims Manager.
• Opportunities to collaborate with colleagues across other UK offices.
• Clear development and progression pathways.

Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience.

This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include-

• Competitive salary.
• Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion).
• Salary Sacrifice Electric Vehicle Scheme.
• Financial support towards professional qualifications (CII / CILEX) (after probation).
• Annual salary reviews.
• Modern, friendly office environment.

Find out whether this could be your perfect next move. Call our friendly and experienced team on .

At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.