Hotel General Manager

Adkins & Cheurfi are seeking a Hotel General Manager to oversee the day-to-day leadership of a luxury boutique hotel set within the stunning Northumbrian countryside. The property boasts striking, quirky décor, beautifully appointed bedrooms, and an award-winning restaurant.

Live-in accommodation can be discussed upon application.

Key Responsibilities:

• Develop and execute strategies to enhance guest satisfaction, increase revenue, and improve overall operational efficiency.
• Lead and support departmental managers through guidance, coaching, and performance management.
• Manage key human resources functions, including recruitment, training, staff development, and compliance with employment legislation.
• Maintain exceptional guest service standards by responding to feedback promptly and resolving issues effectively.
• Ensure full compliance with health and safety regulations, company policies, and quality standards.
• Oversee budgeting, financial reporting, and resource allocation to achieve organisational objectives.
• Cultivate a positive and professional workplace culture that encourages teamwork, accountability, and continuous improvement.
• Build and maintain strong relationships with clients, suppliers, and community partners to strengthen the hotel s reputation.
• Take a hands-on approach to operations, supporting the team directly when required to ensure smooth service delivery.

Duties:

• Oversee and manage all aspects of hotel operations, ensuring efficient and seamless performance across all departments.
• Develop and implement strategic initiatives to enhance guest satisfaction, maximise revenue, and improve operational efficiency.
• Provide leadership and direction to departmental managers, including guidance, support, and performance reviews.
• Manage key HR functions including recruitment, training, staff development, and compliance with employment legislation.
• Uphold exceptional guest service standards by responding to guest feedback promptly and resolving issues effectively.
• Oversee budgeting, financial reporting, and resource allocation to achieve business objectives.
• Promote a positive workplace culture that encourages teamwork, professionalism, and continuous improvement.
• Take a hands-on approach when required, supporting the team to ensure smooth day-to-day operations.

Requirements:

• Proven experience in hotel management or a similar senior leadership role within the hospitality industry.
• Strong commercial awareness, with a good understanding of the local hospitality market.
• Demonstrated supervisory and leadership experience, with the ability to manage and motivate diverse teams effectively.
• Solid knowledge of human resources practices, guest service standards, and overall hospitality operations.
• Excellent organisational and time-management skills, with the ability to prioritise tasks and perform effectively in a fast-paced environment.
• Strong leadership qualities, including integrity, motivation, and strategic thinking.
• Good understanding of health and safety regulations relevant to the hospitality sector.
• Previous hotel management experience is essential; relevant qualifications in hospitality management would be advantageous.

Benefits:

• Company events
• Flexitime
• On-site parking
• Live-in accommodation can be discussed

The Legal Stuff:

Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.

Unfortunately, no sponsorship is available with this role.