Events Operations Manager

An exciting opportunity has arisen for an Events Operations Manager to join a leading sporting and leisure venue in Middlesbrough on a 1-year fixed-term contract.

This role is responsible for overseeing the delivery of a wide range of corporate and private events, including lunches, dinners, weddings, Christmas parties, conferences, presentations, exhibitions, training sessions, sales promotions and product launches. The successful candidate will play a key role in ensuring all events are delivered to the highest standards while creating an exceptional customer experience. This is a fantastic opportunity to plan and deliver a diverse programme of events throughout the year, working alongside an experienced and dedicated team in a fast-paced and dynamic environment.

• Manage the conference and events operation budget, ensuring staffing resources are used efficiently and equipment is properly maintained.

• Lead the recruitment, training, development and performance management of all conference and events staff, maintaining appropriate records and ensuring compliance with legal requirements.

• Ensure consistent delivery of high-quality service standards across all conference and events operations.

• Ensure all activities comply with company policies and procedures.

• Deliver a seamless customer journey, maximising customer satisfaction and ensuring event delivery meets client expectations.

• Handle customer enquiries and complaints professionally and efficiently.

• Ensure all operations comply with health and safety regulations and food hygiene standards.

• Maintain high presentation and cleanliness standards across all event areas, ensuring event setup and breakdown are effectively planned around operational needs.

• Oversee stock control for crockery, cutlery, glassware and hospitality consumables, reporting and addressing any discrepancies.

• Previous experience managing conference and events operations is desirable.

• Proven knowledge of budget management and cost control, supporting targets set by the Head of Catering Operations.

• Demonstrated experience delivering high service standards within the hospitality industry.

• Strong leadership and interpersonal skills, with the ability to motivate and develop a team.

• A passion for delivering exceptional customer service.

• Excellent planning, organisation and problem-solving abilities.

• High attention to detail and pride in personal presentation, work quality and timekeeping.

• Experience managing operational change and adapting to evolving business needs.

• Flexible and able to respond to short-notice operational changes.

• Willingness to work evenings, weekends and bank holidays as required.

The Legal Stuff:

Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.

Unfortunately, no sponsorship is available with this role.