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The Benefits Flexible financial supportwith instant access to earned and authorised wages. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform - so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme - earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements. Excellent hourly pay rate The Role As the Deep Clean Supervisor, you will be part of a 10 strong team of well trained, experienced, and passionate staff who strive to uphold company values and deliver exceptional services to our customers. Use the training provided to follow HSQE and rail critical safety. You will report into the Regional Contract Manager and work alongside to provide a comprehensive cleaning service set out within KPI's and SLA's. Managing a team and using the systems provided to ensure program and delivery efficiency. Following WPP's and designated program to ensure that all cleaning tasks are completed to the highest of standards and within the timeframes set. Using the PPM work scheduler to record work complete and report on faults across the allocated working area in a constructive and professional manner. Varied shifts ranging from 7.5 to 12 working hours inclusive of days, nights, weekend days and weekend nights dependant on business needs and requirements. You will be responsible for and can be sent to all TOC geographical locations. Main Duties Responsibilities as a Deep Clean Supervisor: Rostering and Staff Allocation, Entry Level HR, PPM Scheduling, Payroll, Staff Training, Recruitment, KPI Request, Pre and Post Work Checks, Pre and Post Work Reports, Maintenance Of Team Fleet and Equipment, SLA's and KPI's, Working In Partnership With Client, Working In Conjunction With FCEMs and Support Manager, Solution Finding For Any Cleaning Challenge, Month End Reporting. These are subject to change depending on business needs and following any reasonable management request. Rostering and Staff Allocation: Roster staff accordingly. Use hours allocated to ensure service delivery is maintained. Cover annual leave and sickness in line with hours allocated. Entry Level HR: Manage staff performance using company policies and procedures. Hold performance reviews with staff who report to you. Manage long term sick, grievance hearings and investigations. Liaise with HR using system provided to ensure all HR challenges are dealt with in a timely manner. Support business needs with note taking where required. PPM Scheduling: Produce monthly/yearly periodic program in line with contract requirements. Work with support centre team to rota load program in PPM scheduler. Ensure staffing levels are in accordance with works required. Ensure timeframes are correct to ensure standards are met. Ensure stations are audited on the Work-IT Application prior to deep clan and post deep clean to determine the scope has been completed. Payroll: Use the system provided Timegate to ensure staff receive hours worked. Work with CSS central to ensure rota loads are completed. Complete all arbitrations and failed duties in a timely manner. Staff Training: Ensure all staff have the relevant training as per their job as a DC operative. New starters are to be inducted and all mandatory training complete within the set timeframes. Work with suppliers, making sure the DC team have relevant and up to date PASMA/IPAF/PTS qualification. All members of DC team to be trained - Pressure Washing, Reach and Wash, Glazing Cleaning, Floor Scrubbing, Washroom Deep Cleans, Carpet Cleaning, Upholstery Cleaning, Graffiti Removal, Steam Cleaning, High Level Cleaning, Gum Removal, Waste Removal, Station Deep Cleans, Lifts and Shifts, Cleans Sweeps, Bike Shelter Maintenance, Light Maintenance, and any other station cleaning duties. Keep matrix up to date and act on training requirements. Carry out working days with the team to ensure standards are met, team members are following processes and to keep knowledge current. Recruitment: Work with CSS central to advertise and employ any vacancies within your team. Ensure all applicants are contacted and interviewed in a timely manner. All new starters to be issued with a relevant JD. Pre/Post Work Checks and Reports: Visits stations pre work to ascertain tasks to assign via PPM scheduler. Visit stations post work to assure standards have been met. Produce reports for management outlining works completed, ensuring before and after photos are ascertained. Fault Management: Work with your team to respond to fault failures in a timely manner ensuring tickets raised are closed out. KPI Faults: Work with your team to allocate KPI requests accordingly dependant on geographical location of network. Close out all KPI requests within a timely manner, set out within SLA and KPIs. Maintenance Of Fleet and Equipment: Ensure all fleet vehicles within your team are MOT and Serviced in accordance with CSS policy. Any vehicle damages to be report using the correct avenue, with repairs taking place within a timely manner. Ensure all vehicles are kept, clean, tidy, and fit for purpose. All equipment that is assigned to the deep clean team to be kept clean, tidy, and ready for use. All faulty equipment is to be reported to CSS central in a timely manner for repairs. All equipment to be asset tagged, PAT tested in accordance with CSS policy. Working in Partnership: Work in partnership with the client to ensure desired outcomes are reached. Monitor and maintain SLA's set out within the contract. Finding solutions to cleaning challenges that may be faced. Month End Reporting: Provide data required by Contract Manager. Produce and provide a report outlining your teams performance for the rail period. Is this you <

Location: SHC Office, Seymour Buildings, with occasional visits to Daventry Street and Grove Dwellings; occasional remote working at Line Manager's discretion Hours: 21 hours per week, including an average of two evening meetings per month Salary: £49,000 pro rata Contract Type: Fixed term, 18 months Reporting to: Line Manager designated by the Management Committee (MC) Seymour Housing Co operative (SHC) was founded in 1976. We are driven by co operative values and democratic participation, and we aim to provide high quality, affordable housing for people who understand and support co operative living. We are seeking an experienced and motivated Housing & Co operative Services Manager to join our small, dedicated team. You will work closely with our Maintenance Manager and external service providers, and you will report to the Management Committee, through the designated Staff Line Manager. About the Role You will deliver high quality housing management services, support governance and record keeping, maintain strong, positive relationships with residents and partners, and ensure compliance with Co op policies, GDPR and regulatory standards. What We're Looking For If you are a motivated housing professional looking for a role where your work directly supports a democratic community, we would love to hear from you. You combine a deep commitment to co-operative values with a proven track record in housing management and delivering excellent customer service. You excel at working collaboratively with diverse members, committees, and external agencies and possess strong organisational and problem-solving skills. Overall, Purpose of the Role To deliver a professional, proactive housing management service for tenants and applicants, oversee day to day Co op operations, and ensure high quality administrative, governance, and service delivery support to the Management Committee (MC). The role includes responsibility for managing external contractors and ensuring compliance with relevant legislation, policies, and regulatory requirements. Key Responsibilities 1. Housing Management • Lead and coordinate day to day housing management operations, ensuring efficient service delivery and high quality tenant support. • Prepare and issue tenancy agreements, Good Neighbour Agreements and share certificates on behalf of the Co op. • Provide guidance on transfers, mutual exchanges and other housing options. • Enforce tenancy terms, working with the Maintenance Manager to ensure properties remain in good condition. • Conduct regular tenancy audits to maintain accurate member records. • Act as the Complaints Officer, resolving complaints in line with Co op policies and the Housing Ombudsman's Complaint Handling Code requirements, and providing required data and updates to the MC. • Liaise with local authorities and relevant agencies, providing timely updates to the MC • Serve as the Co op's designated safeguarding lead and escalate concerns to appropriate authorities. 2. Allocations and Lettings • Maintain records of property allocations in line with nomination agreements. • Monitor relevant housing legislation and advise the Allocations Subcommittee (ASC) and MC on necessary policy updates. • Service the ASC and support the convenor. • Organise and administer allocations panels, communicating outcomes to applicants and requesting additional documentation when needed. • Maintain and monitor the internal transfer list, ensuring accuracy, eligibility verification and prevention of fraudulent claims. • Complete thorough applicant checks to ensure eligibility and detect fraudulent applications. • Ensure efficient void turnaround to minimise income loss. 3. Co op Governance • Monitor changes in housing legislation and regulation and advise the MC when these require policy or procedural changes. • Circulate updated or new policies to all members. • Ensure the Co op meets statutory and regulatory requirements and follows good practice. • Develop initiatives to increase member engagement and participation in governance and committee work. • Provide administrative support to the MC and subcommittees, including preparing and issuing agendas, minutes, and reports within required deadlines (7 days prior). • Assist the Secretary with AGM organisation, including minutes, timely document distribution and facilitation of the nomination and election process. • Maintain clear, accessible informational resources to support member understanding of policies, procedures and Co op values. • Identify and coordinate training opportunities for MC members, subcommittee members, officers, volunteers and staff. 4. Financial and Legal Management Working within the authority delegated by the MC: • Liaise with the outsourced rent management provider to produce arrears reports, monitor repayment agreements and ensure arrears actions follow Co op policy. • Support members with housing benefit claims when required. • Represent the Co op in County Court matters (including arrears cases) and accompany bailiffs where necessary. • Arrange insurance renewals and obtain tenders when required. • Support the Treasurer, Finance Subcommittee and Maintenance Manager in preparing the annual budget. • Assist the Treasurer with calculations of rent and service charge increases and prepare communications to tenants. • Liaise with accountants and auditors as required. • Submit audited accounts and required documents to external bodies within deadlines. • Maintain petty cash records and manage the deposit of income from the Seymour Building laundries. 5. Office Administration and General Responsibilities • Ensure smooth day to day operation of the Co op office and maintain a professional, welcoming environment. • Oversee incoming and outgoing communications, ensuring timely and appropriate responses. • Maintain accurate, compliant electronic and physical records using relevant systems (including CHICs). • Coordinate with the Maintenance Manager, MC officers, managing agents and consultants to support efficient Co op operations. • Adhere to all Co op rules, policies and procedures including complaints, data protection, confidentiality, health and safety, equal opportunities, fraud prevention and value for money requirements. • Maintain strict confidentiality regarding members, finances and Co op operations. • Develop and maintain a comprehensive office manual to support member participation in Co op operations. • Provide cover for colleagues during absences to maintain continuity of essential functions. • Undertake additional reasonable duties aligned with the Co op's mission and agreed with the Line Manager or MC officers; boundaries of authority should be confirmed and documented as needed. Person Specification 1. Qualifications & Knowledge - Essential Minimum of 3 A levels or equivalent, with a good general standard of education. Strong understanding of housing management principles and practices, including governance arrangements for housing providers and co operatives. Knowledge of relevant housing legislation and regulatory frameworks, including RSH, Homes England, and the Housing Ombudsman. Clear understanding of data protection and confidentiality principles (GDPR). Desirable Qualifications Degree level education or equivalent. CIH Level 4 or 5 qualification or working towards this. Understanding of co operative governance structures and principles. 2. Experience - Essential Demonstrable experience in housing management or a closely related field. Proven ability to build and maintain positive relationships with diverse stakeholders (residents, committees, external agencies). Track record of delivering excellent customer service, including effective complaint handling and resolution. Experience liaising with external contractors and service providers. Experience in policy and procedure development and implementation. Experience of governance and record keeping, including minute taking and report writing. Proficiency using the Microsoft Office suite and relevant housing management systems (e.g., CHICS or similar). Desirable Experience Experience working within co operatives or member led organisations. Experience supporting democratic, participatory decision making environments. 3. Skills & Abilities Excellent organisational and time management skills, with the ability to prioritise and manage multiple tasks. Strong written and verbal communication skills, adaptable to a wide range of audiences. Ability to work independently and collaboratively, demonstrating initiative, flexibility, and problem solving capability. Strong numerical skills and proficiency with databases and relevant software. For further information and details of how to apply, please visit our website . Closing date: Monday 30 March