4 jobs found

We're looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, or Birmingham office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary up to £45k DOE (location dependent) plus benefits. This role can be based out of West London or Birmingham on a hybrid basis. If this role is of interest to you, please apply online. Role of Ticketing & Aviation Manager: The main aspect of the role will be to oversee the ticket department on a daily basis. Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day. Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes. Ensure tickets/re-issues are issued within the deadlines TINS reports are actioned daily, along with system interfacing monitored. Assist with GDS Relationship at operational level. Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL. Manage ADM & ACM process from start to finish. In conjunction with the training department conduct and help to co-ordinate airline training for reservations team. Manage relationships with E sales customers. Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed. Cover the OOH emergency line as part of a rota. Skills required for the role: Solid worldwide travel industry knowledge Excellent airline and fares knowledge GDS proficient Good communication skills Good attention to detail Strong customer focus Project Management and analytical kills If you're interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Permanent Customer Service Inbound Calls Trafford Park Your new company Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry. Your new role You will be taking inbound calls from customers, taking orders and dealing with queries. Ensuring positive relationships with customers are maintained for repeat business and strong feedback Handling any aftersales calls and resolving them at the first point where possible Managing the customer service email inbox Contacting suppliers and building strong relationships to ensure seamless service to the customer Updating the company database and logging communication What you'll need to succeed Previous experience handling phone-based queries Strong customer focus Excellent attention to detail Clear and confident communication What you'll get in return Permanent job £25-26k Monday to Friday, 8:30am till 5pm Hybrid working 3 days on site Modern offices with excellent facilities Competitive benefits package Onsite parking, close to public transport links What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, or Birmingham office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary up to £45k DOE (location dependent) plus benefits. This role can be based out of West London or Birmingham on a hybrid basis. If this role is of interest to you, please apply online. Role of Ticketing & Aviation Manager: The main aspect of the role will be to oversee the ticket department on a daily basis. Queue management ensure all q s are kept up to date including: schedule changes, general, web, re-issues and q s are checked at the end of the day to ensure everything has been actioned for that day. Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes. Ensure tickets/re-issues are issued within the deadlines TINS reports are actioned daily, along with system interfacing monitored. Assist with GDS Relationship at operational level. Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL. Manage ADM & ACM process from start to finish. In conjunction with the training department conduct and help to co-ordinate airline training for reservations team. Manage relationships with E sales customers. Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed. Cover the OOH emergency line as part of a rota. Skills required for the role: Solid worldwide travel industry knowledge Excellent airline and fares knowledge GDS proficient Good communication skills Good attention to detail Strong customer focus Project Management and analytical kills If you re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now! Not for you? Then please visit our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contant Centre jobs

Ticketing Manager Job Title: Ticketing manager Manager Department: Aviation / Ticketing Main purpose of job: Ticketing Reporting to: Head of Operations / CEO Outline of Role: The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relationships with GDS providers, and driving our aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines. Personal Requirements: Good communication Skills Good attention to detail Strong customer focus Strong analytical skills Project Management Skills Good organisational skills Excellent worldwide knowledge, airline and fares knowledge Strong computer and written skills Main duties: The main aspect of the role will be to oversee the ticket department on a daily basis Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day. Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes. Ensure tickets/re-issues are issued within the deadlines TINS reports are actioned daily, along with system interfacing monitored. Assist with GDS Relationship at operational level Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL Manage ADM & ACM process from start to finish In conjunction with the training department conduct and help to co-ordinate airline training for reservations team Manage relationships with our E sales customers Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed. Cover the OOH emergency line as part of a rota. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.