Reception Security Officer (Relief)

Corporate Reception Security Officer (Relief)
Location HP2, Hemel Hempstead

Pay Rate: 12.41 per hour

Contract Type: Relief / 0-hour contract

Shift Pattern: Relief / Standby

Shift Times:
(Apply online only) & (Apply online only)

Days and nights

We are currently recruiting 2 Reception Security Officers for a corporate site at Cheltenham. This role will involve providing a professional front-of-house security and reception service.

Key Responsibilities

Reception Duties

• Greeting visitors and providing information in a professional and friendly manner

• Managing incoming calls and directing enquiries appropriately

• Receiving and sorting incoming mail and deliveries

• Issuing access cards or keys where required

• Monitoring the access control system and maintaining visitor records

• Coordinating visitor management procedures

• Assisting with general security requirements at reception

• Reporting and coordinating maintenance requests when required

• Responding to emergencies and escalating issues appropriately

• Ensuring the reception area remains clean, organised, and presentable

Security Duties

• Managing access control and monitoring entry and exit points

• Monitoring CCTV and surveillance systems

• Conducting regular internal and external patrols (day and night)

• Responding to alarms and incidents when required

• Supporting emergency procedures and evacuation processes

• Completing incident reports and maintaining accurate records

• Providing a high level of customer service to staff, visitors, and contractors

• Liaising with tenants, contractors, and management teams to support security operations

• Carrying out risk awareness and enforcing site policies and procedures

• Assisting with vendor and contractor management when on site

• Supporting incident and crisis management procedures where necessary

Requirements

• Valid SIA Door Supervisor or Security Guard Licence
• Good communication skills, both written and verbal
• Must be confident using Microsoft 365 (Excel, Word, and Outlook emails)
• Must be physically fit and able to walk stairs when required
• Must have reliable transport to ensure punctual arrival to site
• Must arrive 15 minutes before shift start time

City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity, gender, disability, sexual orientation, religion, or age.