Customer Operations Executive

Customer Operations Executive

Permanent

Theale/Home

Join a leading UK digital infrastructure organisation and play a key role in supporting marketing, customer operations, and customer experience. We're looking for a highly organised, proactive Customer Operations Executive to help streamline processes, improve reporting, and strengthen how we deliver for customers.

This is a great opportunity for someone early in their career who enjoys coordination, data, problem-solving, and working across multiple teams. No specialist marketing or analytics background required, just strong organisational skills, curiosity, and a willingness to learn.

Responsibilities of the Customer Operations Executive include:

• Keep daily operations running smoothly: task intake, workflow updates, approvals, documentation, and supplier coordination.
• Produce dashboards and reports using tools like HubSpot, GA4, and social platforms.
• Support KPI/OKR tracking and highlight trends or insights.
• Help run customer feedback and survey activities, turning insights into clear themes.
• Coordinate marketing and customer projects, tracking actions, milestones, and dependencies.
• Maintain knowledge libraries, sales enablement materials, and customer information.
• Support customer query triage and help improve NPS, CSAT, and customer ease.

The successful Customer Operations Executive will have:

• Strong organisational skills and the ability to manage multiple tasks and stakeholders.
• Clear communication skills and confidence working cross-functionally.
• Proactive mindset with the ability to work independently and improve processes.
• Comfortable working with data; Excel/Power BI skills are a bonus.
• Experience with HubSpot, GA4, CRM systems, or reporting tools is helpful but not essential.
• A customer-first mindset and willingness to learn and grow.

If you're organised, curious, and excited to support a team shaping customer experience and operational excellence, we'd love to hear from you.

Project People is acting as an Employment Agency in relation to this vacancy.