Warranty Advisor

Our client in Barton-upon-Humber are looking for enthusiastic Warranty Service Advisors to join their specialist team.

Warranty Service Advisor
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office based role.

Working in our client s specialist division, the Warranty Service Advisor will ensure that customers who have ordered worktops receive excellent customer service, handling any first-line questions, issues, or warranty matters.

This position is purely customer service with no sales or cold calling elements

You will receive a fantastic benefits package:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

As a Warranty Service Advisor, you will be required to:

• First point of contact for customers
• Proactively resolving customer queries and issues through various communication channels
• Taking ownership of each call and ensuring the best resolution is given
• Demonstrate empathy and clear understanding
• Assisting stores with any related queries
• Provide customer support to the installers in the field
• Support the compliance team

What makes an excellent Warranty Service Advisor?

• Strong focus on customer experience
• Experience in customer service or warranty handling
• Excellent communication skills, both written and verbal
• IT Literate

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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