Job Description
Job Title: Business Process Manager (CRM Transformation)
Location: West Midlands
Contract: 6 months, 3 days per week, with possibility to extend
Overview
Opportunity to join a growing organisation delivering a CRM transformation across Sales, Marketing and Customer Service. This role will focus on defining, improving and implementing business processes aligned to a new CRM platform.
Key Responsibilities
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Engage with cross-functional stakeholders to gather requirements
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Lead process mapping workshops (current and future state)
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Translate business needs into clear documentation
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Support CRM implementation, system design and UAT
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Manage risks, issues and support change/adoption activities
Requirements
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Experience in business analysis or process improvement
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Strong stakeholder management and workshop facilitation skills
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Experience working with CRM systems (e.g. Salesforce, Dynamics, HubSpot)
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Strong communication and organisational abilities
Desirable
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CRM implementation experience
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Understanding of sales, marketing or customer service processes
