Operations Manager

Operations Manager

Location: London - Hybrid (office & client sites)Contract: PermanentSalary + Car/Car Allowance + Benefits

We have an exciting opportunity for an ambitious Operations Manager to join NG Bailey's Facilities Services division, managing a portfolio of high-profile corporate accounts across London. This role offers exposure to critical clients, visible business impact, and the chance to grow into a senior leadership position. Reporting into the Operations Director, you'll lead a team of Contract Managers and Administration staff, driving service excellence and operational performance across multiple contracts.

Some of the key deliverables in this role will include:

• Leading and coordinating resources to deliver consistent, high-quality service across your portfolio of contracts.
• Supporting the development and delivery of business plans, budgets, and margin improvement initiatives.
• Ensuring compliance with all Health, Safety, and regulatory requirements, while embedding a culture of continuous improvement.
• Providing technical and operational guidance across contracts, including day-to-day issues, maintenance planning, and client support.
• Coaching and developing your team to build a high-performing, motivated workforce ready for future leadership opportunities.
• Engaging proactively with clients to maintain strong relationships and deliver added value services.

What we're looking for:We're seeking an inspiring and driven talent, ready to step up and make an impact. You'll have a proven ability to manage teams and drive operational excellence, and be comfortable taking ownership of complex, high-profile contracts. Essential skills and qualities include:

• Strong leadership and people management capabilities, with a focus on developing talent for future senior roles.
• Experience in delivering operational excellence, ideally across multiple client sites or corporate accounts.
• Excellent communication and relationship-building skills to engage with clients, colleagues, and subcontractors.
• Ability to interpret and apply technical standards, regulatory requirements, and company procedures.
• Competence in using IT systems and tools to drive operational performance and reporting.

Benefits:We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• Car allowance
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax-Free Bikes

Next Steps:

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.