Qualitative Associate Director - Entertainment, Tech & Retail sectors London (Hybrid) Salary up to £65,000 + bonus Ready to lead high-profile client accounts and make an impact with world class brands? This fast growing insight agency partners with some of the most exciting global clients - from iconic entertainment and tech brands to retail and innovative disruptors. This is an award winning agency known for its cutting edge thinking, creative approaches, and influence across the industry. Here, your ideas won't sit in a slide deck; they'll help shape real decisions. As an Associate Director, you'll lead client accounts end to end, managing relationships, shaping strategy, and overseeing delivery across a diverse range of qualitative projects. You'll be a visible, hands on senior researcher, moderating sessions yourself to ensure the depth of insight that underpins nuanced strategic recommendations. You'll ideally have worked across multiple qualitative methods and project types, including: Brand and creative development Concept and service exploration UX and innovation You'll join a collaborative, high performing team that values growth, mentorship, and the freedom to lead and innovate. What you'll bring: Proven experience managing senior client accounts in a market research agency Strong expertise in qualitative research design, moderation, and analysis Hands on approach to fieldwork and a flair for turning complex insights into actionable, strategic recommendations Breadth of experience across multiple methods and project types as listed above Creativity, curiosity, and a strategic mindset If you're ready to combine client leadership with hands on research to deliver high impact insights, this could be your next step! Please apply for next steps. For successful applicants, a recruitment consultant will be in touch via email to schedule a briefing call. We will explain the role in more detail and share the company details before creating a formal application. Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
May 12, 2026
Full time
Qualitative Associate Director - Entertainment, Tech & Retail sectors London (Hybrid) Salary up to £65,000 + bonus Ready to lead high-profile client accounts and make an impact with world class brands? This fast growing insight agency partners with some of the most exciting global clients - from iconic entertainment and tech brands to retail and innovative disruptors. This is an award winning agency known for its cutting edge thinking, creative approaches, and influence across the industry. Here, your ideas won't sit in a slide deck; they'll help shape real decisions. As an Associate Director, you'll lead client accounts end to end, managing relationships, shaping strategy, and overseeing delivery across a diverse range of qualitative projects. You'll be a visible, hands on senior researcher, moderating sessions yourself to ensure the depth of insight that underpins nuanced strategic recommendations. You'll ideally have worked across multiple qualitative methods and project types, including: Brand and creative development Concept and service exploration UX and innovation You'll join a collaborative, high performing team that values growth, mentorship, and the freedom to lead and innovate. What you'll bring: Proven experience managing senior client accounts in a market research agency Strong expertise in qualitative research design, moderation, and analysis Hands on approach to fieldwork and a flair for turning complex insights into actionable, strategic recommendations Breadth of experience across multiple methods and project types as listed above Creativity, curiosity, and a strategic mindset If you're ready to combine client leadership with hands on research to deliver high impact insights, this could be your next step! Please apply for next steps. For successful applicants, a recruitment consultant will be in touch via email to schedule a briefing call. We will explain the role in more detail and share the company details before creating a formal application. Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
Qualitative Associate Director - Entertainment, Tech & Retail sectors London (Hybrid) Salary up to £65,000 + bonus Ready to lead high-profile client accounts and make an impact with world-class brands? This fast-growing insight agency partners with some of the most exciting global clients - from iconic entertainment and tech brands to retail and innovative disruptors. This is an award-winning agency known for its cutting-edge thinking, creative approaches, and influence across the industry. Here, your ideas won't sit in a slide deck; they'll help shape real decisions. As an Associate Director, you'll lead client accounts end-to-end, managing relationships, shaping strategy, and overseeing delivery across a diverse range of qualitative projects. You'll be a visible, hands-on senior researcher, moderating sessions yourself to ensure the depth of insight that underpins nuanced strategic recommendations. You'll ideally have worked across multiple qualitative methods and project types, including: Brand and creative development Concept and service exploration UX and innovation You'll join a collaborative, high-performing team that values growth, mentorship, and the freedom to lead and innovate. What you'll bring: Proven experience managing senior client accounts in a market research agency Strong expertise in qualitative research design, moderation, and analysis Hands-on approach to fieldwork and a flair for turning complex insights into actionable, strategic recommendations Breadth of experience across multiple methods and project types as listed above Creativity, curiosity, and a strategic mindset If you're ready to combine client leadership with hands-on research to deliver high-impact insights, this could be your next step! Please apply for next steps . For successful applicants, a recruitment consultant will be in touch via email to schedule a briefing call. We will explain the role in more detail and share the company details before creating a formal application. Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
May 12, 2026
Full time
Qualitative Associate Director - Entertainment, Tech & Retail sectors London (Hybrid) Salary up to £65,000 + bonus Ready to lead high-profile client accounts and make an impact with world-class brands? This fast-growing insight agency partners with some of the most exciting global clients - from iconic entertainment and tech brands to retail and innovative disruptors. This is an award-winning agency known for its cutting-edge thinking, creative approaches, and influence across the industry. Here, your ideas won't sit in a slide deck; they'll help shape real decisions. As an Associate Director, you'll lead client accounts end-to-end, managing relationships, shaping strategy, and overseeing delivery across a diverse range of qualitative projects. You'll be a visible, hands-on senior researcher, moderating sessions yourself to ensure the depth of insight that underpins nuanced strategic recommendations. You'll ideally have worked across multiple qualitative methods and project types, including: Brand and creative development Concept and service exploration UX and innovation You'll join a collaborative, high-performing team that values growth, mentorship, and the freedom to lead and innovate. What you'll bring: Proven experience managing senior client accounts in a market research agency Strong expertise in qualitative research design, moderation, and analysis Hands-on approach to fieldwork and a flair for turning complex insights into actionable, strategic recommendations Breadth of experience across multiple methods and project types as listed above Creativity, curiosity, and a strategic mindset If you're ready to combine client leadership with hands-on research to deliver high-impact insights, this could be your next step! Please apply for next steps . For successful applicants, a recruitment consultant will be in touch via email to schedule a briefing call. We will explain the role in more detail and share the company details before creating a formal application. Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
Overview DLMW933333 Associate Director/ Senior Research Manager - Arts, Culture and Heritage Insights Hybrid working, Manchester or London £40 - 55,000 depending on experience + good benefits This global insights and strategy consultancy helps cultural organisations, heritage groups and charities groups drive stronger connections with their audiences. With an international footprint, they have an amazing mixture of clients, from art galleries and theatres to museums, cultural communities and local charities based in the UK, US, Europe, Middle East and Australia & New Zealand. Their team of researchers, strategists and behavioural consultants spend their days listening to people from all walks of life, understanding how they see the world, and translating this into recommendations that inform experiences and create a shared language between organisations and their audiences. Based in either Manchester or London, you'll partner with clients, delivering insights to help them connect more people more deeply with their cause. As a full-service researcher with a strong quantitative leaning, your key responsibilities will be wide ranging from; client and project management, leading project teams, developing research methodologies and conducting primary research (i.e., questionaries, online communities, depths, groups and ethnography observations) to delivering workshops, reports, presentations and recommendations. Partnering closely with Directors, you'll need to have strong capabilities in client management, storytelling, and the ability to identify growth opportunities for your clients. We're looking for researchers who can think strategically, go beyond data analysis and find solutions that drive impact on an emotional level. Driven by curiosity to understand what makes people tick when it comes to art, culture and heritage, you'll constantly be asking and solving human-driven questions. From testing layouts for new galleries, exhibition evaluations, and understanding visitor behaviours to cultural segmentation studies and emotional brand equity, their projects are exceptionally varied - mainly bespoke ad-hoc pieces of work. To be considered you will need market research experience gained in a market research agency/ consultancy, be adept at working with both quantitative data and ideally have some exposure to qualitative research. Expertise in researching the arts & culture, loyalty, or membership sectors is welcome but experience gained across other sectors will be considered as long as you have a keen eye for detail, visualisation and finding the story! What makes this role attractive It's strategic, impactful insights consulting Meaningful, for-purpose work and a fascinating range of projects A boutique agency feel, within a global organisation offering the best of both worlds Opportunity to travel and meet clients globally The opportunity to partner with amazing cultural, arts and heritage clients Interested? Apply now for more information! Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
May 11, 2026
Full time
Overview DLMW933333 Associate Director/ Senior Research Manager - Arts, Culture and Heritage Insights Hybrid working, Manchester or London £40 - 55,000 depending on experience + good benefits This global insights and strategy consultancy helps cultural organisations, heritage groups and charities groups drive stronger connections with their audiences. With an international footprint, they have an amazing mixture of clients, from art galleries and theatres to museums, cultural communities and local charities based in the UK, US, Europe, Middle East and Australia & New Zealand. Their team of researchers, strategists and behavioural consultants spend their days listening to people from all walks of life, understanding how they see the world, and translating this into recommendations that inform experiences and create a shared language between organisations and their audiences. Based in either Manchester or London, you'll partner with clients, delivering insights to help them connect more people more deeply with their cause. As a full-service researcher with a strong quantitative leaning, your key responsibilities will be wide ranging from; client and project management, leading project teams, developing research methodologies and conducting primary research (i.e., questionaries, online communities, depths, groups and ethnography observations) to delivering workshops, reports, presentations and recommendations. Partnering closely with Directors, you'll need to have strong capabilities in client management, storytelling, and the ability to identify growth opportunities for your clients. We're looking for researchers who can think strategically, go beyond data analysis and find solutions that drive impact on an emotional level. Driven by curiosity to understand what makes people tick when it comes to art, culture and heritage, you'll constantly be asking and solving human-driven questions. From testing layouts for new galleries, exhibition evaluations, and understanding visitor behaviours to cultural segmentation studies and emotional brand equity, their projects are exceptionally varied - mainly bespoke ad-hoc pieces of work. To be considered you will need market research experience gained in a market research agency/ consultancy, be adept at working with both quantitative data and ideally have some exposure to qualitative research. Expertise in researching the arts & culture, loyalty, or membership sectors is welcome but experience gained across other sectors will be considered as long as you have a keen eye for detail, visualisation and finding the story! What makes this role attractive It's strategic, impactful insights consulting Meaningful, for-purpose work and a fascinating range of projects A boutique agency feel, within a global organisation offering the best of both worlds Opportunity to travel and meet clients globally The opportunity to partner with amazing cultural, arts and heritage clients Interested? Apply now for more information! Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
Overview DLMW933333 Associate Director/ Senior Research Manager - Arts, Culture and Heritage Insights Hybrid working, Manchester or London £40 - 55,000 depending on experience + good benefits This global insights and strategy consultancy helps cultural organisations, heritage groups and charities groups drive stronger connections with their audiences. With an international footprint, they have an amazing mixture of clients, from art galleries and theatres to museums, cultural communities and local charities based in the UK, US, Europe, Middle East and Australia & New Zealand. Their team of researchers, strategists and behavioural consultants spend their days listening to people from all walks of life, understanding how they see the world, and translating this into recommendations that inform experiences and create a shared language between organisations and their audiences. Responsibilities Based in either Manchester or London, you'll partner with clients, delivering insights to help them connect more people more deeply with their cause. As a full-service researcher with a strong quantitative leaning, your key responsibilities will be wide ranging from; client and project management, leading project teams, developing research methodologies and conducting primary research (i.e., questionaries, online communities, depths, groups and ethnography observations) to delivering workshops, reports, presentations and recommendations. Partnering closely with Directors, you'll need to have strong capabilities in client management, storytelling, and the ability to identify growth opportunities for your clients. We're looking for researchers who can think strategically, go beyond data analysis and find solutions that drive impact on an emotional level. Driven by curiosity to understand what makes people tick when it comes to art, culture and heritage, you'll constantly be asking and solving human-driven questions. From testing layouts for new galleries, exhibition evaluations, and understanding visitor behaviours to cultural segmentation studies and emotional brand equity, their projects are exceptionally varied - mainly bespoke ad-hoc pieces of work. To be considered you will need market research experience gained in a market research agency/ consultancy, be adept at working with both quantitative data and ideally have some exposure to qualitative research. Expertise in researching the arts & culture, loyalty, or membership sectors is welcome but experience gained across other sectors will be considered as long as you have a keen eye for detail, visualisation and finding the story! What makes this role so attractive: It's strategic, impactful insights consulting Meaningful, for-purpose work and a fascinating range of projects A boutique agency feel, within a global organisation offering the best of both worlds Opportunity to travel and meet clients globally The opportunity to partner with amazing cultural, arts and heritage clients Interested? Apply now for more information! Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
May 11, 2026
Full time
Overview DLMW933333 Associate Director/ Senior Research Manager - Arts, Culture and Heritage Insights Hybrid working, Manchester or London £40 - 55,000 depending on experience + good benefits This global insights and strategy consultancy helps cultural organisations, heritage groups and charities groups drive stronger connections with their audiences. With an international footprint, they have an amazing mixture of clients, from art galleries and theatres to museums, cultural communities and local charities based in the UK, US, Europe, Middle East and Australia & New Zealand. Their team of researchers, strategists and behavioural consultants spend their days listening to people from all walks of life, understanding how they see the world, and translating this into recommendations that inform experiences and create a shared language between organisations and their audiences. Responsibilities Based in either Manchester or London, you'll partner with clients, delivering insights to help them connect more people more deeply with their cause. As a full-service researcher with a strong quantitative leaning, your key responsibilities will be wide ranging from; client and project management, leading project teams, developing research methodologies and conducting primary research (i.e., questionaries, online communities, depths, groups and ethnography observations) to delivering workshops, reports, presentations and recommendations. Partnering closely with Directors, you'll need to have strong capabilities in client management, storytelling, and the ability to identify growth opportunities for your clients. We're looking for researchers who can think strategically, go beyond data analysis and find solutions that drive impact on an emotional level. Driven by curiosity to understand what makes people tick when it comes to art, culture and heritage, you'll constantly be asking and solving human-driven questions. From testing layouts for new galleries, exhibition evaluations, and understanding visitor behaviours to cultural segmentation studies and emotional brand equity, their projects are exceptionally varied - mainly bespoke ad-hoc pieces of work. To be considered you will need market research experience gained in a market research agency/ consultancy, be adept at working with both quantitative data and ideally have some exposure to qualitative research. Expertise in researching the arts & culture, loyalty, or membership sectors is welcome but experience gained across other sectors will be considered as long as you have a keen eye for detail, visualisation and finding the story! What makes this role so attractive: It's strategic, impactful insights consulting Meaningful, for-purpose work and a fascinating range of projects A boutique agency feel, within a global organisation offering the best of both worlds Opportunity to travel and meet clients globally The opportunity to partner with amazing cultural, arts and heritage clients Interested? Apply now for more information! Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
A global insights consultancy is seeking an Associate Director/Senior Research Manager to join their hybrid team in Manchester or London. In this strategic role, you will partner with clients to deliver insights that deeply connect audiences with the arts, culture, and heritage. Required qualifications include significant market research experience, strong quantitative and qualitative research skills, and excellent client management capabilities. This is an opportunity to work on meaningful projects and travel globally.
May 11, 2026
Full time
A global insights consultancy is seeking an Associate Director/Senior Research Manager to join their hybrid team in Manchester or London. In this strategic role, you will partner with clients to deliver insights that deeply connect audiences with the arts, culture, and heritage. Required qualifications include significant market research experience, strong quantitative and qualitative research skills, and excellent client management capabilities. This is an opportunity to work on meaningful projects and travel globally.
We're hiring: Interim Director of Research (Maternity Cover) Part-time / £60,000-£70,000 / Hybrid role Location - Home based and London Hours - 3/4 days per week Salary: £60,000-£70,000 depending on experience We are looking for an Interim Director of Research (Maternity Cover) who will lead a talented research team of staff and associates providing direction and oversight for a diverse, ambitious research portfolio. As part of the Senior Leadership Team, you will play an essential role in strategy and have a hands-on approach from quality assurance and developing research practice, to managing projects and nurturing partnerships. You will need to have deep roots in qualitative research, as well as the work of charities and funders, with experience of line management, team supervision and leading on new work development. You will play an essential role at a key moment for IVAR. Charities are facing mounting pressures and ongoing complexities, and IVAR s work is critical in supporting the response. About us At the Institute for Voluntary Action Research (IVAR), we work with charities, foundations and public agencies to strengthen UK communities through action research. We champion the role and contribution of the voluntary sector. We listen, learn and share what helps and what gets in the way so that funders and decision-makers can put charity voice at the heart of change. As Interim Director of Research, you will lead a motivated and talented team of research staff and freelance research associates. You will be responsible for maintaining and developing a strategic and balanced research portfolio , including leadership of project design and new work development. You will work closely with the Director of IVAR and both the Deputy Director of Research and Director of Communications to support quality assurance, supervise specific projects, and ensure that IVAR meets its ethical standards. As part of the Senior Leadership Team, you will also support and feed in on all people matters and contribute to embedding an inclusive and equitable approach and internal culture . For more details of our work please read our full job description. You will have a proven track record at the senior leadership team level and in line management , experienced at moving between strategic and operational priorities, and be confident to lead a research team in a collaborative and developmental way. You will have strong experience of research design, bid writing and generation of new work . You will be skilled in qualitative and action research, including significant experience of facilitating complex processes and discussions . It is essential that you have experience of the voluntary sector and working with funders . If you feel that this sounds like you would love to hear from you. What we offer: £60-70,000 per annum (pro rata for part time) Hybrid Working (Thursdays are a key working day in the London Office, SE11) 0.6-08 FTE Hours (3/4 days per week) 30 days annual leave (pro rata for part time) Pension matched to 5% Personal and Professional Development opportunities How to Apply Please complete an online application by noon Sunday 26th October 2025. Interviews will be held in person at the offices on Thursday 6 th November 2025. Start date: 5th January 2026 or before Please submit your CV, a cover letter (maximum of two A4 sides) and links to a couple of examples of reports/papers that you have authored. Your cover letter should include; Why you are applying How you meet the person specification Your availability to start What in particular you would bring to IVAR. We value, welcome and respect all the differences that make us who we are, including age, cultural background, disability and mental health, ethnicity and race, gender, gender identity and expression, sexual orientation, and social background.
Oct 01, 2025
Full time
We're hiring: Interim Director of Research (Maternity Cover) Part-time / £60,000-£70,000 / Hybrid role Location - Home based and London Hours - 3/4 days per week Salary: £60,000-£70,000 depending on experience We are looking for an Interim Director of Research (Maternity Cover) who will lead a talented research team of staff and associates providing direction and oversight for a diverse, ambitious research portfolio. As part of the Senior Leadership Team, you will play an essential role in strategy and have a hands-on approach from quality assurance and developing research practice, to managing projects and nurturing partnerships. You will need to have deep roots in qualitative research, as well as the work of charities and funders, with experience of line management, team supervision and leading on new work development. You will play an essential role at a key moment for IVAR. Charities are facing mounting pressures and ongoing complexities, and IVAR s work is critical in supporting the response. About us At the Institute for Voluntary Action Research (IVAR), we work with charities, foundations and public agencies to strengthen UK communities through action research. We champion the role and contribution of the voluntary sector. We listen, learn and share what helps and what gets in the way so that funders and decision-makers can put charity voice at the heart of change. As Interim Director of Research, you will lead a motivated and talented team of research staff and freelance research associates. You will be responsible for maintaining and developing a strategic and balanced research portfolio , including leadership of project design and new work development. You will work closely with the Director of IVAR and both the Deputy Director of Research and Director of Communications to support quality assurance, supervise specific projects, and ensure that IVAR meets its ethical standards. As part of the Senior Leadership Team, you will also support and feed in on all people matters and contribute to embedding an inclusive and equitable approach and internal culture . For more details of our work please read our full job description. You will have a proven track record at the senior leadership team level and in line management , experienced at moving between strategic and operational priorities, and be confident to lead a research team in a collaborative and developmental way. You will have strong experience of research design, bid writing and generation of new work . You will be skilled in qualitative and action research, including significant experience of facilitating complex processes and discussions . It is essential that you have experience of the voluntary sector and working with funders . If you feel that this sounds like you would love to hear from you. What we offer: £60-70,000 per annum (pro rata for part time) Hybrid Working (Thursdays are a key working day in the London Office, SE11) 0.6-08 FTE Hours (3/4 days per week) 30 days annual leave (pro rata for part time) Pension matched to 5% Personal and Professional Development opportunities How to Apply Please complete an online application by noon Sunday 26th October 2025. Interviews will be held in person at the offices on Thursday 6 th November 2025. Start date: 5th January 2026 or before Please submit your CV, a cover letter (maximum of two A4 sides) and links to a couple of examples of reports/papers that you have authored. Your cover letter should include; Why you are applying How you meet the person specification Your availability to start What in particular you would bring to IVAR. We value, welcome and respect all the differences that make us who we are, including age, cultural background, disability and mental health, ethnicity and race, gender, gender identity and expression, sexual orientation, and social background.
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
