Service Advisor

Vehicle Service Advisor Vacancy in Treforest

Are you an experienced automotive customer service professional seeking a new challenge? Our client, a reputable multi-franchised approved car dealership in Treforest, is hiring a Vehicle Service Advisor. This is an excellent opportunity to join a well-established team, providing high-quality service within a professional environment.

Benefits:

• Competitive starting salary up to 29,750 per annum
• Uncapped monthly bonus earning 500 - 1,000
• Monday to Friday working hours, no weekends
• Get a 30 gift voucher from the brand for every service plan sold
• Paid overtime at time and a half
• Increasing holiday entitlement after three years (22 days plus bank holidays, rising to 25 days)
• Full manufacturer-accredited training to enhance your skills
• Staff discount scheme and benefits for family and friends
• Long-term career advancement opportunities within a established local business
• Pension scheme

Duties of the Service Advisor:

• Greet customers and manage their service requirements efficiently
• Liaise with the workshop team to chase work in progress
• Schedule services, maintenance, and repairs for customer vehicles
• Upsell additional products and services to maximise customer satisfaction and revenue
• Keep customers informed on vehicle progress and findings
• Arrange courtesy vehicle bookings as necessary
• Maintain accurate records using DMS systems (Pinewood Pinnacle preferred)
• Deliver exceptional customer service, fostering long-term customer relationships
• Support team members to meet dealership targets and customer satisfaction standards

Requirements:

• Previous experience as a Vehicle Service Advisor is highly advantageous
• Customer-focused with excellent communication skills
• Strong organisational skills and proficiency with Microsoft Office and DMS systems
• Valid UK driving licence with minimal points
• Motivated to provide outstanding customer service and contribute positively to the team
• Experience in a similar customer service role outside the motor trade will be considered

Take the next step in your automotive career by applying for this Vehicle Service Advisor role. Our client offers a supportive work environment, ongoing training, and excellent earning potential within a respected dealership.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Treforest and Rhondda Cynon Taff, today to discover more about this fantastic Service Advisor opportunity.