Learning and Development Officer

Training Officer

BCMGlobal are looking for a passionate learning and Development Officer to join our team in Ipswich. This is a pivotal role in shaping and delivering a comprehensive learning and development framework that supports our Servicing function and ensures we consistently achieve outstanding customer outcomes.

The Role

As Training Officer, you will play a fundamental role in designing and delivering a robust suite of training programmes. From day one induction through to technical, regulatory and continuous improvement training, you will ensure colleagues have the knowledge, skills and confidence to deliver best practice, compliant services within a regulated mortgage lending environment.

You will support the business in meeting regulatory requirements, including Consumer Duty expectations, ensuring our training remains current, engaging and aligned to industry standards.

Key Responsibilities

• Deliver induction, refresher and continuous improvement training, ensuring effective knowledge transfer through evaluation and feedback.
• Partner with management to identify training needs across the Servicing function and design appropriate learning solutions.
• Create engaging training materials, guides and workshop presentations.
• Manage and maintain Learning Management System (LMS) administration.
• Continuously review and enhance training initiatives to reflect regulatory, legal and business developments.
• Research new industry topics to ensure training remains relevant and up to date.
• Ensure all materials meet business, legal and regulatory standards.
• Explore and implement new training tools and techniques to enhance learner engagement.
• Adapt delivery styles to suit different learning preferences.
• Support the wider L&D schedule, prioritising induction training and responding to changing business needs.

About You

You will bring proven training experience ideally within Financial Services and a strong understanding of regulatory frameworks. Knowledge of the mortgage lending market is highly desirable.

You will also demonstrate:

• Excellent communication skills - confident, articulate and able to engage audiences at all levels.
• Strong planning and organisational skills, with the ability to meet deadlines and regulatory timescales.
• Creativity in designing engaging and effective learning solutions.
• High attention to detail and a commitment to quality.
• Resilience, initiative and a results-focused mindset.
• Strong IT skills, including MS Office (particularly Word and Excel).
• A collaborative, supportive and professional approach.

CIPD or CeMAP qualification is desirable; however, we will support the right candidate who is willing to work towards these qualifications.

Why Join Us?

This is an opportunity to play a key role in developing talent within a regulated and customer-focused environment. You will work closely with operational management, Compliance, Risk, HR and third-party suppliers to deliver learning that directly impacts business performance and customer outcomes.

If you are enthusiastic about developing others, maintaining high standards, and shaping a culture of continuous improvement, we would love to hear from you.

At BCMGlobal, we offer more than just a competitive salary. When you join our team, you'll receive:

• 25 days holiday (plus the option to purchase more)
• Employer-matched pension (up to 5%)
• Private Health Care (role dependent) & Life Assurance (x4 salary)
• Wellbeing & Volunteering Day
• Cycle to Work scheme, sports & social club, and regular team events like summer and Christmas parties
• Recognition & referral rewards with a discretionary bonus scheme
• A supportive, professional team where your skills are valued, your voice is heard, and your work makes a real impact

Apply today and take your career forward with BCMGlobal!