Commercial Claims Advisor

Claims Handler - Rawdon (Hybrid Working)

Salary: £30,000 to £36,000 DOE + Benefits

We are looking to recruit a Claims Handler to join a fantastic team in Rawdon, ensuring the highest level of client care throughout the claims process. This is an excellent opportunity for a dedicated insurance professional to work in a supportive environment where attention to detail and client service are paramount.

Role Overview:

You will handle a range of claims on a day-to-day basis, assisting and advising clients, liaising with insurers, and proactively progressing claims through to settlement. You will work closely with the team and external stakeholders to keep everyone fully informed on the status of claims, gathering and providing additional information where required.

Key Responsibilities:

• Manage allocated claims, creating and maintaining accurate records and files
• Chase clients and insurers for outstanding documents and progress claims to satisfactory conclusion
• Appoint Loss Adjusters / Engineers where appropriate and negotiate settlements with insurers
• Issue settlement cheques where applicable and maintain accurate computer records
• Produce reports, statistics, and information as required for Directors or Account Executives
• Establish close working relationships with clients, insurers, loss adjusters, engineers, and other relevant parties
• Ensure all documentation and systems are kept up to date and accurate

Your Experience & Skills:

• Sound working knowledge of insurance claims and policy wordings within a claims environment
• Strong written and verbal skills, coupled with negotiation, stakeholder management, influencing, and IT ability
• Ability to empathise with clients and manage sensitive situations
• Knowledge of relevant legislation and regulatory requirements
• Proficiency in insurer portals and claims/broking systems; experience with Acturis or similar is highly beneficial

What's on Offer:

• An excellent working environment, supported by a brilliant Claims Manager
• Salary from £30,000 to £35,000
• Pension, life assurance, 25 days holiday
• Flexible benefits including holiday purchase, dental cover, and access to the annual company share save scheme (post-probation)
• Annual bonus based on personal performance
• A culture of ongoing professional development, training, and access to fully funded professional qualifications (post-probation)