Coffee Machine Field Service Engineer

Coffee Machine Field Service Engineer

Full time 28 days paid holiday + 34 rest days on full pay

Salary: £37,000 - £45,000 per annum

Location: West Molesey & Field Based in London and Southeast of England

About us:

We are a family run, espresso machine and grinder rental company. We have been providing a range of equipment from La Marzocco, Wega, Rocket Espresso, Victoria Arduino & Mazzer for 32 years. Our clients range from small café's and restaurants to chains of coffee shops and pubs.

We are a friendly team and are looking for a field service engineer to join us. The successful candidate will have a background in coffee machine maintenance or experience in a field service engineer role. Full training is provided in our workshop and on-site with our experienced service engineers.

We are proud of our reputation for a speedy and reliable service. We continue to lead the way with our honest, friendly, personable approach, providing a hassle-free way for all types of businesses to serve good coffee.

Job Role - Coffee Machine Field Service Engineer

You will report to our workshop in West Molesey, but the role is field based across our client's sites in London and the Southeast.Every third weekend you would be on-call (average callout rate is one callout per weekend) After your on-call weekend, the Monday and Tuesday are given as rest days on full pay, whether you are called out on the weekend or not.

Your duties include:

• Installation and setup of espresso machines and grinders
• Planned servicing of espresso machines and grinders.
• Reactive repair of espresso machines and grinders.
• Performing pressure system examinations.
• Demonstrating equipment to customers.
• Helping customers with calibration of the equipment.
• Refurbishing and testing espresso machines in our workshop.

Candidates must possess:

• A structured and methodical approach to problem-solving, with the ability to remain calm under pressure and effectively diagnose and resolve technical issues.
• A friendly and professional manner, committed to delivering excellent customer service.
• Strong communication skills.
• Self-motivation and a proactive "can-do" attitude.

The Benefits:

• Company van 2020 Peugeot Expert.
• Company mobile phone.
• Necessary tools provided.
• 2 rest days on full pay, after on-call weekend.
• Large air conditioned / heated workshop.
• 28 days holiday.
• Full Training provided.
• On site parking
• Uniform.

This is an exciting opportunity to join a friendly team in an established but growing family run business. If you are interested in this role and have the relevant experience, we would like to hear from you.