Service Administrator

Service Administrator
Cannock
Up to £27,000
Monday - Friday, 9.00am - 5:00pm

The Company

A well-established and growing specialist within technical asset and facilities services, delivering maintenance, compliance, and engineering support solutions across commercial environments. The business prides itself on high service standards, strong client relationships, and a collaborative team culture.
The Role

We are recruiting for a highly organised Service Administrator to support a busy service and engineering team. This is a fast-paced position where you will play a key role in coordinating engineers, managing service schedules, and ensuring excellent customer service delivery.

Key Responsibilities

• Managing incoming service requests via phone and email
• Updating internal systems with job progress, notes, and completion details
• Raising job sheets, purchase orders, and invoices
• Liaising with clients to provide updates and ensure service delivery expectations are met
• Supporting compliance and documentation processes
• General administrative support to the service department

Requirements

• Previous experience in a service administration / scheduling / helpdesk role
• Experience working within engineering, facilities management, or a similar environment (desirable)
• Strong organisational and multitasking skills
• Excellent communication skills (both written and verbal)
• Confident using Microsoft Office and internal systems
• Ability to work in a fast-paced environment and manage priorities effectively

Package & Benefits

• Salary up to £27,000
• Monday to Friday working (no weekends)
• Stable, long-term opportunity with a growing business
• Supportive team environment
• Opportunities for progression within the business