Client Service Consultant

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Customer Service Advisor - Permanent Office based Belfast

New career with prospects and security!

This is an amazing opportunity to join one of the N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture.

Benefits inculde full private medical health cover plus 35 days leave and modern office facilities inc Gym and mega Canteen!

NB "No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you"

As Appointments Advisor you will be resposible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient s journey from initial enquiry to discharge.

Job Title:

Appointments Advisor - Patient Services Call Team

Contract: Full time, permanent

Hours: 37.5 per week M-F (9-5 or 10-6 ) Sat rota basis 9-3

Salary: £24,855 per annum.

Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills.

Key responsibilities:

• Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.

• Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.

• Following up on enquiries by phone and email.

• Proactively follow the Patients Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.

• Process and book all referrals within appropriate time frames.

• Scheduling of surgical procedures within specific time scales.

• Ensuring that all patient treatment records are accurate and up to date.

• Liaising with colleagues across a variety of teams