Outbound Customer Service Agent

Huntswood is working with a leading financial institution to enhance their commercial banking customer experience and we're looking for knowledgeable & confident customer service agents for this great opportunity.

In this role, you'll be supporting commercial clients as they navigate updates to financial products and payment services. This is a chance to bring your banking experience to a role where service excellence, accuracy, and relationship-building matter. You'll support customers on the phone offering clear guidance, solving tricky questions, and making sure every client has a smooth, professional experience.

Where You'll Work

You'll join the client's newly refurbished, campus-style headquarters in Knutsford-designed to foster collaboration and high performance. Following an initial 3 week in office training period, you'll then transition to a hybrid/ schedule, giving you the best of both worlds. Please note the client site is only accessible by car.

Contract Highlights

• Start Date: 13 April 2026
• Day Rate: £155 (via Husp Umbrella - support available)
• Hours: 35 per week, Monday-Friday, shifts between 8am-7pm
• Contract Length: Until December 2026

Who We're Looking For

We're seeking professionals who bring:

• A strong background in customer service within financial services or banking
• Experience supporting commercial or business banking clients would be highly advantageous
• Confident communication skills and a consultative approach
• Comfort working towards targets and KPIs within a regulated environment
• Excellent attention to detail and the ability to navigate multiple systems

Why Join Huntswood?

Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:

• Gaining exposure to a leading commercial banking organisation
• Enhancing your experience in a dynamic, professional environment
• Building a long-term working relationship, opening doors to future opportunities
• Becoming part of a team that values integrity, excellence, and people development

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Ready to Bring Your Banking Expertise to a New Challenge?

If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you.

Apply today

For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.