Job Description
Role: Helpdesk Manager
Contract: Permanent Facilities Management
Location: Central London (Piccadilly area)
Salary: £45,000 per annum
Hours: Monday - Friday Office based
We are working with a leading global facilities management provider to recruit a Helpdesk Manager supporting a high-profile Central London estate portfolio.
This is a fantastic opportunity to join a well-established contract delivering services across a large and prestigious portfolio of mixed-use and residential properties in one of London's most recognised locations.
The Role
You will lead a small helpdesk team, ensuring the smooth coordination of reactive maintenance works across a busy and fast-paced FM contract.
This is a hands-on, operational role, focused on driving performance, maintaining service standards and ensuring all processes and reporting are completed accurately.
Key responsibilities include:
- Managing and supporting a Helpdesk team (3 operatives)
- Overseeing reactive maintenance requests ( 1,500 per month)
- Ensuring all work orders are logged and managed through the CAFM system
- Acting as the primary escalation point for service issues
- Driving SLA performance and service delivery standards
- Producing daily and weekly reports (Excel-based)
- Liaising with stakeholders, engineers, subcontractors and operational teams
About You
We're looking for someone with experience in an FM Helpdesk environment, ideally within a reactive maintenance setting.
You will have:
- Experience within Facilities Management
- Strong understanding of reactive maintenance workflows
- Experience using CAFM systems (Elogbooks desirable)
- Confidence managing a busy, admin-heavy workload
- A proactive approach with the ability to drive team performance
- Strong communication and stakeholder management skills
Why Apply
- Work on a high-profile Central London portfolio
- Be part of a contract with high standards and strong client relationships
- Join a business with growth and development opportunities
- Step into a role where you can make a real impact on team performance
To apply, please send your CV to (url removed)
