Head of Housing

Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities

Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes

Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas

Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery

Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development

Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement

Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience

Maintain strong governance, risk management, and assurance processes across all areas of responsibility

Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives

Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money

Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities