Training Manager - Lettings & Property Management

Join Spicerhaart, the UK's largest independent estate agency group, and play a key role in shaping the future of our people. We are looking for a dynamic and inspiring Lettings Training Manager to lead our training initiatives and elevate performance across our lettings teams. This is an exciting opportunity for someone passionate about developing talent, delivering engaging training programmes, and driving a culture of continuous improvement.

In this role, you will empower our colleagues with the knowledge, skills, and confidence they need to succeed in a high-performance environment, ensuring our teams consistently deliver exceptional service to landlords and tenants alike. If you thrive on motivating others, enjoy creating impactful learning experiences, and want to make a real difference within a growing and ambitious organisation, we'd love to hear from you

Residential Lettings Training Manager

Role Overview

The role is responsible for designing and delivering effective, engaging training for all colleagues across Spicerhaart, aligned with the company's vision and strategic goals. We recognise that continuous learning is essential to sustaining a high-performance culture, and that ineffective training or gaps in knowledge of processes and procedures can create significant risks to the business.

What is on offer to you?

• Based in our Head Office in Colchester
• Hybrid Working
• A basic salary of up to £35,000 per year (DOE)
• A Company Car

What will you do?

• Responsible for the design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in residential lettings, property management and customer experience.
• Deliver Training Programmes for Spicerhaarts people to meet with all aspects of procedural compliance and legislative requirements
• Develop and maintain training manuals and documentation ensuring they reflect current company policy and legislative requirements
• Support other departments in their development and upkeep of Operations Manuals.
• Review training materials ensuring activities provide learning that enables improved knowledge, skills and ability within Spicerhaart.
• Maintain an up to date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
• Keep up to date with best practice within Training and recommend implementation within the company where appropriate.
• Assist in and cover other areas within the team / department and be able to provide cover as required.
• Responsible for managing any systems training, identifying knowledge and skills gaps
• Design and implement training solutions specifically for Spicerhaart e.g blended learning, e-learning platforms.
• Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
• Ensure accurate training records are kept and forwarded to appropriate management
• Ensure that you are upholding the company Core Beliefs and standards at all times.

What are we looking for?

• Ideally CIPD qualification in Learning and Development or equivalent business experience including a minimum of 3 years in a related role within the property industry, preferably residential lettings or property management.
• Experience of different learning platforms an advantage.
• Inspirational and able to influence and motivate others, having a natural ability to bring the best out in people.
• Excellent communication and presentation skills and be self-motivated, confident and flexible. Must possess an ability to work accurately and be well organised.

If you're ready to play a key role in shaping the future of our Residential Lettings division, we'd love to hear from you

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We'll need evidence of your right to work in the UK, in the form of:
• Passport/Birth Certificate

We will also need:

• Proof of Address
• National Insurance
• Drivers Licence Check

Armed Forces Covenant:

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace, and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.