Assistant Branch Manager

About the Opportunity

We are looking for our client, a well-established and highly respected timber merchant operating for over 20 years in East Anglia, to recruit an Assistant Branch Manager for their brand-new site in Yaxley, Peterborough.

Our client is known for delivering outstanding customer service, value for money, and reliable, speedy delivery. This is an exciting opportunity to join a growing business at a new location and play a key role in its success.

The Role

Reporting directly to the Branch Manager, the Assistant Branch Manager will support the day-to-day running of the branch while driving sales and ensuring excellent customer service standards are maintained.

You will be confident in identifying and maximising sales opportunities, building strong relationships with trade and retail customers, and helping the branch meet and exceed its performance targets.

This role requires a hands-on approach, strong leadership capability, and a passion for delivering exceptional service.

Key Responsibilities

• Serving customers and handling enquiries professionally
• Processing cash, card, and online payments
• Updating and maintaining customer records
• Managing product returns and refund requests
• Promoting products in line with company directives
• Merchandising shelves and promotional displays
• Receiving, unpacking, and organising new stock deliveries
• Managing stock control and branch inventory
• Maintaining a clean and organised shop environment
• End-of-day cashing up procedures
• Supporting the Branch Manager in achieving and exceeding sales targets
• Overseeing sales office operations, purchasing, and stock management
• Building and maintaining strong relationships with trade and retail customers

Skills & Experience Required

• Previous experience in a similar supervisory or assistant management role
• Essential: Proven timber merchant experience
• Strong sales ability with a customer-focused approach
• Strong knowledge of timber and construction materials
• Proficiency with POS systems and inventory management software
• Good working knowledge of MS Office
• Excellent communication and interpersonal skills
• Ability to work under pressure, particularly during peak trading times
• Strong team player with a proactive attitude

What's on Offer

• Performance-related company bonus
• Staff discount
• Loyalty holiday scheme

This is a fantastic opportunity to join a reputable and growing business in a key leadership role at a brand-new branch.

Please apply with your CV or contact us for more information. We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled.