15 jobs found

Our OEM Client based in Whitley, Coventry, is searching for a Finance Planning Analyst to join their team, Inside IR35. This is a maternity cover contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. Key Accountabilities and Responsibilities: Governance & Assurance: Ensure compliance with standards, document control & assurance processes; capital and operational expenditure. Support implementation of governance structures. Capital Project Evaluation: Collaborate with Technical Specialists to assess the feasibility of investment on projects and support business case development. Review project rankings based on strategic value, financial return & resource availability. Project Budgeting & Monitoring: Assist in the development of project budgets, supporting stakeholders with allocation of spend type. Monitor project performance for budget overruns or delays. Operational Expenditure Planning: Support building operational budgets with customers. Identify operational improvement opportunities to support budget alignment and cost risk mitigation. Assets & Lifecycle Planning: Support with asset management and tagging across local area. Support asset lifecycle planning by identifying risks and opportunities for investment (capital & operational). Tools & Techniques: Maintain capital and operational budgets and expenditure in collaboration with stakeholders. Develop and maintain dashboards to visualise KPIs, timelines, budget drawdown. Risk, Opportunity & Issue Management: Support maintenance of risk & opportunity registers. Ensure timely escalation and reporting. Identify and mitigate delivery risks. Change Control: Adhere to change control processes, ensuring accurate documentation and tracking. Support review and approval workflows per governance protocols. Stakeholder & Communications Management: Ensure effective engagement with stakeholders and cross-functional collaboration, including central business and buyer teams Performance Measurement & Reporting: Support definition and tracking of project delivery KPIs. Produce reports and insights to aid understanding of budget health / decision-making at project and portfolio levels. Reviews & Continuous Improvement: Support lessons learned sessions & embed findings into future delivery. Support continuous improvement and best practice sharing. Customer-Centric Delivery: Support initiatives to measure and improve delivery. Embed feedback into delivery processes to support a Customer Love culture. Essential Skills, Knowledge and Experience Required: Experience in a Business Planning / Finance function; strong business acumen. Experience working with Capital and/or Operational budgets. Proven budget / forecasting skills. Excellent communication & interpersonal skills. Strong stakeholder reporting & engagement skills. High attention to detail & organisational skills. Understanding of planning cycles with ability to adapt to local business context. Experience with cost management processes (e.g. QCRA, VfM). Strong analytical and data interpretation skills. Experience with Tableau or similar tools. Proficient in MS Tools. Knowledge of risk, issue, and change control processes. Desirable Skills, Knowledge and Experience Required: Experience with SAP or similar finance tool. Experience in engineering, infrastructure, or technical project. Knowledge of lifecycle frameworks (e.g. RIBA, V-model) including costing. Familiarity with project methodologies (e.g. APM, PRINCE2). Exposure to portfolio-level reporting. Degree or equivalent experience in Business / Finance / Accounting. Familiarity with Confluence / collaborative platforms. Experience supporting lessons learned & continuous improvement. Financial tracking and budget reporting. Asset management experience. Experience with leading or supporting audits. Proficient in Jira / codi.

Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: £DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. Dealing with queries in a calm, timely and customer focussed manner Logging, recording, and prioritising all incidents received into the Service Desk Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism User administration and general support Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines Ensuring online requests and incidents are assigned and handled in line with SLAs. Advising and assisting team members with service provision Work closely with the 3rd line and other support teams within Workplace Technology Must have Fluent Italian speaker (spoken and written) to support colleagues Proven 1st/2nd line Service Desk experience (chat-first support + incident handling) Strong customer service skills: calm, professional, clear and empathetic communicator Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs Confident supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with excellent notes, handover and escalation quality Comfortable working a shift rota (Mon-Sun) within service hours (7am-7pm, including weekends) Should have Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues) Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks) Familiarity with Active Directory/Azure AD (users, groups, access basics) Experience with remote support tools and assisting users securely Confidence supporting bespoke/internal applications and learning new tools quickly Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation Experience working closely with 3rd line/support specialists , including warm transfers and clear escalation summaries Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

Commercial Analyst Aberdeen Based Day Rate: Up to 530 per day Via Umbrella 4 - Days per week role Mon-Thurs - Flexible to change this Contract - Minimum term will be end of the year- Start 1st of April - Potentially on-going Experience : Looking for candidate who has worked in North Sea commercial areas for over 5 years and is familiar with Decommissioning security agreements and administering key tasks within such agreements Experience in negotiating a range of commercial agreements Able to work in small team and engage with key internal and external stakeholders Familiar with North Sea and existing players and infrastructure that exists - 5 Years min. Good team player and self-starter Role Commercial lead covering range of commercial areas with particular focus on administration of Decommissioning Security Agreements for existing and previous fields, this would cover areas below Review calculations provided by Operators under various DSAs ensuring DSA terms and assumptions followed and ensuring operator activates expert referral where required Manage security with local and central stakeholders, ensure security provided in accordance with agreements Ensure security received in accordance with agreements, Track and update exposure on previous legacy fields Respond on decommissioning plans to gov including providing letters of support Track and respond to section 29 notices Work with AR local and US team and provide regular updates on progress/exposure Provide support on other commercial areas covering a wide range of agreements transportation, proximity, JOA, pipelines, crossing etc Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver

My client is a IT consultancy specialising in all things IT support, this role is within the Pharmaceuticals industry Based full time onsite in Slough £18.87ph inside ir35 via umbrella 3 months + What You'll Do Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up. Some of the daily activities are: End users support Windows 10 and Microsoft O365 troubleshooting. Resolution of software and hardware issues (laptop, desktop, printers) Installation and configuration of laptops Software issues for inhouse applications Handling of tickets in the IT ticketing tool Quick analysis and incident management, close collaboration with expert team Preparing new hardware Building laptops and PC's with SCCM Basic meeting support knowledge (Teams and AV Support) Physical installation of cabling, monitors, dockings, PC's, printers, . Basic Network knowledge (Patching.) Able to present training material both in person and on teams (All material and training to be provided by UCB) What You'll Need The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. ITIL minded Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP ) Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) Previous experience working in a corporate IT environment is an asset Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers Kiosk Bar: welcoming users, troubleshooting and providing solutions. Excellent time management and organizational skills Stress Resistant, Team spirit and customer minded Willing to take initiative and be hands-on Very good communication skills, both verbal and written in Local Language and good command of English

Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Job Title: Cryptography Analyst Location: Hybrid working - 2 days a week in Knutsford Cheshire Duration: Till 31st December 2025 Rate: 445.00 per day (Inside IR35) Successful candidates will be required to go through a BPSS Clearance We are looking for an experienced Cryptography Analyst to join a dedicated security team. You will be supporting the integrity and availability of the clients cryptographic infrastructure. You will play a key role in supporting cryptographic hardware, key management services, certificate management, and ensuring adherence to IT security standards. Your expertise will help shape and secure the operations, aligning with the Crypto strategy and wider departmental goals. Key Responsibilities Manage cryptographic hardware (HSMs - Thales, Entrust, Gemalto, etc.), including installation, configuration, and on-site activities Perform SSH key and certificate management Support cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion Maintain accurate documentation and perform regular risk and compliance checks Handle incident, problem, and change management processes (aligned with ITIL best practices) Ensure strong governance, audit trails, and adherence to Barclays' IT Security Standards Contribute to automation and scripting efforts (e.g., Python) to streamline operations Participate in out-of-hours support and provide monthly risk/management reporting Collaborate with global teams across diverse platforms (IBM, Tandem, Unix) Essential Skills & Qualifications Proven experience in cryptography or information security roles Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto Familiarity with HSM monitoring tools Strong scripting or coding skills (Python preferred) ITIL Foundation Certification Bachelor's Degree in Computer Science or related field Strong stakeholder management and communication skills Excellent attention to detail and ability to multitask Proficient in Microsoft Office tools Desirable Skills Operational experience in IT Security environments Industry certifications in security and/or project management Experience with Unix/Windows operating systems Proficiency in tools such as SharePoint, Confluence, and JIRA Understanding of compliance, data protection, and incident response best practices Experience creating and maintaining operational documentation If you are interested and looking for your next role, please apply with a copy of your CV or email - (url removed)

IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £ 25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.

Contract Type: Interim Contract The role: We are seeking a Technical Support Analyst to provide high-quality, customer-focused IT support within a busy NHS environment. You will play a key role in ensuring that clinical and non-clinical teams receive timely and effective support with hardware, software and systems issues, enabling the smooth delivery of patient care. Key Responsibilities: Provide 1st and 2nd line IT support, diagnosing and resolving incidents efficiently. Configure, install and maintain hardware, software and networked devices. Liaise with third-party suppliers and escalate issues as appropriate. Support the implementation and testing of new systems, upgrades and patches. Ensure accurate logging and documentation of all incidents and service requests. Deliver excellent customer service, ensuring users are kept informed of progress. Adhere to NHS information governance, security and confidentiality standards. What the client is looking for: Strong experience in IT support within a large and complex environment, ideally NHS or public sector. Proven ability to troubleshoot hardware and software issues across multiple platforms. Excellent communication and interpersonal skills with a customer-first mindset. Ability to prioritise tasks effectively in a high-pressure environment. A proactive and resourceful approach to problem-solving. Desirable: Previous NHS experience. Knowledge of clinical systems and applications. ITIL qualification or understanding of IT service management frameworks. Experience supporting Windows, Active Directory, Office 365, and remote access solutions. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Our OEM Client based in Whitley, Coventry, is searching for Workflow & Real-Time Analyst to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to ensure adequate coverage across all channels. Reporting & Analysis: Produce contact volume reports and analyse performance trends to support decision-making. Trend Identification: Use data to identify patterns and recommend adjustments to improve efficiency and customer experience. Collaboration: Work closely with Team Leaders and Operational Managers to align resource planning with business needs. What We're Looking For: Hardworking & Committed: A reliable team player who takes ownership of their responsibilities. Multi-Tasker: Able to manage multiple priorities without compromising quality. Approachable & Supportive: Builds positive relationships and communicates effectively with colleagues. Trustworthy: Maintains confidentiality and demonstrates integrity in all tasks. Strong Communication Skills: Clear, concise, and confident in both written and verbal communication. Data-Driven: Comfortable working with data to draw insights and support operational decisions. Excel Proficiency: Skilled in using Excel formulas and functions to automate tasks, analyse data, and build reports. Experience with Calabrio or similar WFM platforms is highly desirable.

Data Reporting Analyst - Crawley (Hybrid, 3 Days in Office) Sector : Technology / Manufacturing Contract : Permanent Hybrid (3 days in-office, 2 remote) We're recruiting for a Data Reporting Analyst to join a well-established technology manufacturing company based in Crawley. This is a hybrid role focused on delivering accurate and insightful data reporting across the business, supporting decision-making at all levels. Ideal for someone with strong SQL, Power BI, and Excel skills who enjoys working with complex data sets and engaging with stakeholders. Key Responsibilities: Work with internal stakeholders to gather reporting requirements and deliver tailored reports. Manage and manipulate large, complex data sets from multiple sources. Develop and maintain dashboards to support data quality improvements. Support reporting and analytics delivery through corporate intranet tools. Perform ETL (Extract, Transform, Load) processes on various data sources. Collaborate with Applications team to ensure accurate information delivery. Provide 1st line application/reporting support to internal users. Key Skills & Experience: 4+ years in data reporting or analytics. Strong SQL skills for querying relational databases. Proficient in Microsoft Power BI and advanced Excel . Excellent analytical thinking and attention to detail. Confident communicator - able to explain complex data to non-technical stakeholders. Self-starter - comfortable working independently and proactively seeking data. Desirable (Not Essential): Experience with SAP Business One, Jira/Confluence. Programming exposure (e.g., Python). Experience in a commercial IT or tech manufacturing environment. Additional languages, especially Mandarin, Italian, or Japanese. This is a great opportunity for someone who thrives in a data-driven role and enjoys translating complex datasets into clear business insights. ACS are recruiting for aData Reporting Analyst . If you feel that you have the skills and experience required in this advertisement to be a Data Reporting Analyst submit your CV including an outline of your experience as a Data Reporting Analyst . It is always a good idea to include a covering letter outlining your experience as a Data Reporting Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the Data Reporting Analystrole you desire.

1st/2nd Line IT Support South Cambridge £16-£18/Hour + holiday pay We're currently looking for someone to join our client on a short term contract basis, covering a period of sickness within the team. We are looking for someone to start within the next 2 weeks. This is a windows support role, so are looking for candidates with experience supporting Office 365, Active Directory and providing desktop support to the end users. This is not an entry level role, and we are looking for someone with 3+ years IT experience. Candidates must already live within a reasonable commutable distance of South Cambridge and be happy being onsite 5 days a week. The Role: 1st - 2nd Line IT Support to internal users Desktop Support Install Software and Hardware Take responsibility for the new starter process Get involved with IT projects, such as office moves, process improvement and infrastructure improvements Requirements: Comfortable creating accounts / resetting passwords using Active Directory Supporting Office 365 3+ years IT Support experience, either from a internal support role Within a reasonable commutable distance of South Cambridge Happy to be in the office 5 days per week Available to start in the next 2 weeks This is an environment where you will increase your technical skillset massively, working closely with the IT Manager who encourages technical progression and you will be given the opportunity to get involved with the IT projects as they arise! For more information please contact Andy Clarke at The One Group.

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4/6 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms