Service Advisor

Our client, a reputable franchise-approved car dealership located in Trowbridge, is seeking a dedicated Vehicle Service Advisor to join their team on an initial 6-month maternity cover contract.

This is an excellent opportunity for motivated individuals looking to develop their career within the automotive industry. The Vehicle Service Advisor position offers a competitive salary package, comprehensive training, and excellent career development prospects.

Benefits:

• Basic salary up to 28,000 per annum, with performance-related bonuses offering a total on-target earnings of 32,000 - 33,000 (pro rata)
• Split shift hours, Monday to Friday, either 8:00am-5:00pm or 8:30am-5:30pm
• Overtime paid at time and a half
• Manufacturer-accredited training programmes
• Staff purchase discounts
• On-site parking
• Health and wellbeing programme
• Life insurance
• Company pension scheme
• 30 days annual leave, increasing with service
• Opportunities for further training and career progression
• No weekend work required
• Long-term career prospects within a reputable family-owned group

Duties as a Service Advisor:

• Greet customers in the Service Department and provide excellent customer service
• Manage workload and customer deadlines by allocating tasks effectively
• Liaise extensively with service workshop to chase work in progress
• Keep customers informed of vehicle repair and service progress
• Upsell additional products and services where appropriate
• Collaborate with the Aftersales Manager and team members to ensure customer satisfaction
• Liaise with vehicle manufacturers to authorise warranty repairs and understand warranty procedures (advantageous but not essential)
• Maintain accurate records and ensure cohesive communication across departments

Requirements:

• No previous experience as a Vehicle Service Advisor is necessary; training will be provided
• Strong communication and organisational skills
• IT literacy
• Customer service background with a proactive approach
• UK driving licence with minimal points
• Ability to deliver a high standard of customer care
• Knowledge of warranty procedures and liaising with manufacturers would be advantageous but not essential

If you are a customer-focused professional with excellent organisational skills and a passion for the automotive industry, this Vehicle Service Advisor role is an ideal opportunity to advance your career within a well-established dealership.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Trowbridge and Wiltshire, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.