Customer Service Administrator

Job Description:

We are seeking a reliable and customer-focused Customer Service Administrator to manage high volumes of inbound communications for our client based in Haverhill. This role is primarily responsible for answering calls and live chats, handling general enquiries, accurately recording information, and passing messages to the appropriate team members. The ideal candidate will be comfortable multitasking in a fast-paced environment and have strong note-taking and customer service skills.

• Monday to Friday (including some Saturday's on a rota basis)
• 09:00 to 1700
• Starting from 25,000.00 per year (DOE)

Key Responsibilities

• Answer and manage large volumes of inbound telephone calls daily
• Respond to live chat enquiries in a timely and professional manner
• Handle general customer enquiries and provide accurate information
• Take clear, detailed, and accurate notes during customer interactions
• Log enquiries, messages, and relevant details into internal systems
• Pass messages, queries, and requests to the appropriate team members or departments
• Maintain a professional and courteous manner at all times

If you feel you have the relevant experience/skills we are looking for, please apply within and the team will contact you.