11 jobs found

We are seeking a motivated and dynamic Customer Service & Aftersales Specialist to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services. Please find all the details below: Job title: Customer Service & Aftersales Specialist Salary: 28,000 - 30,000 Location: Near Ashford, office based Hours: Monday - Friday, 9am - 5pm Benefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidays Key Responsibilities: - Customer Service: Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction. Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand. Maintain detailed records of customer interactions, transactions, and feedback in CRM systems. Handle post-sales service requests, including returns, exchanges, and technical support coordination. - Aftersales care: Conduct outbound calls to both existing and potential customers to promote our client's products and services. Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience. Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team. - Lead Generation & Sales Support: Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events). Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion. Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary. Support the sales team in tracking the progress of leads and customer conversions. - Collaboration & Reporting: Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers. Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies. Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement. You'll be the ideal candidate for this role if you have the following: Proven experience in customer service, aftersales, or inside sales roles, preferably in a B2B environment. Experience processing customer orders Knolwledge of Supply Chain The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude. Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.). Strong organisational skills and attention to detail. Self-motivated, goal-oriented, and a team player. Next steps: If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we want to hear from you! Apply now and embark on an exciting career journey with our client. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are seeking a motivated Junior Customer Service Administrator to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services. Please find all the details below: Job title: Junior Customer Service Administrator Salary: 26,000 - 30,000 DOE Location: Near Ashford, office based Hours: Monday - Friday, 9am - 5pm Benefits: A newly refurbished office, opportunities for career growth and development within the company, a collaborative and supportive work environment, 20 days annual leave + Bank holidays Key responsibilities but please note you will receive training: - Customer Service: Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction. Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand. Maintain detailed records of customer interactions, transactions, and feedback in CRM systems. Handle post-sales service requests, including returns, exchanges, and technical support coordination. - Aftersales care: Conduct outbound calls to both existing and potential customers to promote our client's products and services. Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience. Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team. - Lead Generation & Sales Support: Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events). Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion. Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary. Support the sales team in tracking the progress of leads and customer conversions. - Collaboration & Reporting: Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers. Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies. Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement. You'll be the ideal candidate for this role if you have the following: Some proven experience in a customer service or administration experience within an office. Ideally experience processing customer orders An understanding of Supply Chain The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude. Strong organisational skills and attention to detail. Self-motivated, goal-oriented, and a team player. Next steps: If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we want to hear from you! Apply now and embark on an exciting career journey with our client. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Head of Development Department: Development Line Manager: Director of Audiences and Growth Reports From: Development Officer, Freelance Bid Writer Salary: £43,000 - £52,500 The Belgrade theatre has big growth plans with a vibrant programme; we are proud of our reputation for excellent stewardship and donor care. We are a National Portfolio Organisation, funded by Arts Council England, and enjoy the support of many individuals, trust and foundations and corporate supporters. We are now looking for an ambitious, creative, and energetic fundraiser to help take us into our next chapter. You might be an experienced Development leader or someone looking to take that next step, or perhaps this could be a lateral move from another related sector. We are open to discussing flexible working patterns, and you will be able to shape the role around your particular skills and experience. You will have the full support of the CEO, senior team and Board of Trustees, and we will work with you to ensure you continue to develop in your professional practice. You will have the satisfaction of knowing that your work is making a real difference in supporting the Belgrade Theatre realise its Story of Change and continue to build on our co-creation model of developing theatre by and with the people of Coventry. You will be joining us at an exciting time whilst we build the production of our new co-created show Nanny of the Maroons, and your skills and expertise in fundraising and income-generation activity, will support us to launch this production in a way that can have real impact for the people of Coventry; whilst shaping a sustainable future for the organisation, and achieving an annual revenue funding target of £450K. This is a hands-on role focused on delivering fundraising activity, supporting income generation through campaigns, events, partnerships and donor stewardship. You will build meaningful relationships with donors, partners, and funders, working on strategies that support artistic ambition, creative learning and community engagement programmes, and long-term organisational growth. This role will suit someone who is organised, proactive and confident in delivering fundraising activity, and who can bring practical ideas that connect with Coventry s diverse communities. Key Working Relationships: Internal: Director of Audiences and Growth, CEO, Artistic Director and Director of Producing and Co-creation. This role will line manage the Development Officer and oversee freelance bid writers. This role needs to have constructive relationships with all departments within the business including working closely with the audiences, marketing and communications team and colleagues across Box Office, Finance and Front of House. You will deliver a programme of fundraising activity including memberships, small, mid-scale and larger trusts and foundations, community fundraising, sponsorship and local business partnerships. External: Trusts and Foundations, Donors, High Net worth individuals, Members, Individual Giving, Stakeholders, Volunteers and Business Networks Key Responsibilities: Strategic Leadership Develop and deliver a multi-year fundraising strategy aligned with organisational priorities Lead on income diversification across individual giving/membership, major gifts, legacies, trusts and foundations, corporate partnerships, campaigns and events Set and monitor annual income targets with clear KPIs and reporting structure Fundraising Campaigns & Income Generation Develop and deliver audience-focused fundraising campaigns that support theatre programming, community engagement and audience development. Identify and implement practical income opportunities, such as round-up donations, maximising Gift Aid and testing messaging at key audience touchpoints. Events & Community Fundraising Plan, promote and deliver fundraising events including donor evenings and follow up donor cultivation, community fundraising activities and donor profile events Work collaboratively with colleagues and volunteers to ensure events are well organised and provide a positive supporter experience. Trusts, Memberships & Partnerships Research, write and submit applications to small, mid-scale and large trusts and foundations aligned with The Belgrade s artistic, co-creation, educational and community activity to ensure we meet our target of 10% of turnover against fundraising activity Review and refresh The Belgrade s s membership schemes, sponsorship offers and local business fundraising opportunities. Develop proposals to support income from individuals, trusts and community partners. Establish and Develop a Legacy programme with the associated campaign Donor Stewardship & Supporter Care Support and steward donors, members and supporters through appropriate communication, recognition and reporting. Ensure donor recognition is accurate and visible across digital, print and in-venue materials. Experience of managing a varied pipeline of fundraising prospects, including identification of key internal and external milestones Digital Fundraising & Communications Work with the Marketing team to create fundraising content for email, web and social media. Use storytelling to promote THE BELGRADE s charitable activity and encourage supporter engagement. Monitoring, Reporting & Compliance Maintain accurate donor records. Track fundraising income and prepare reports for internal and external stakeholders. Ensure all fundraising activity complies with GDPR, Gift Aid requirements and Fundraising Regulator guidance. Planning, Collaboration & Good Practice Contribute to the delivery of agreed annual fundraising plans, supporting our Audiences and Marketing team by tracking activity and progress against targets. Stay informed about THE BELGRADE s artistic programme and community work, working with colleagues across departments to support clear and relevant case for support. Build and maintain networks with fundraising colleagues in the arts and charity sectors, sharing learning and good practice with THE BELGRADE particularly at a local and regional level Contribute positively to THE BELGRADE s inclusive, collaborative and community-focused culture, supporting volunteers involved in fundraising activity where appropriate. Set company wide strategies to maximise individual giving around our Making Memories campaign for Pantomime and our Stage for All campaign that supports co-creation. General Keep up to date with emerging technologies and industry trends to improve efficiency and fundraising potential. Maintain a strong applicable knowledge of the theatre s programme, strategy and business plan. Attend staff meetings / training as required. Adhere to policies and procedures and act as an ambassador for best practice. What Success Looks Like Reaching our fundraising target of £450k Growth in philanthropic income year-on-year Strong donor engagement, both recruitment and retention Increase in size and diversity of membership base including renewal of lapsed bookers A motivated, high-performing development team Clear, compelling fundraising messaging around The Belgrade s case for support embedded across the organisation A sustainable funding model that supports artistic excellence and community impact The postholder will be required to work from the theatre in Coventry, although some flexibility for occasional working from home is available subject to the needs of the business. This role may require working weekends and evenings for attendance at Guest Nights and Stakeholder Events etc. from time to time for which time off can be taken in lieu. Please note the job description for this position may be reviewed and amended to incorporate future business needs. Person Specification: Essential - the successful candidate will meet the majority of these requirements. Experience delivering fundraising campaigns. Experience stewarding and supporting donors or supporters. Experience writing successful funding applications. Experience planning and delivering fundraising or community events. Strong written and verbal communication skills. Understanding of fundraising compliance, including GDPR and Gift Aid. Awareness of current fundraising trends and inclusive fundraising practices. Proactive, organised and hands-on approach. Confidence building and maintaining professional relationships with a range of stakeholders Commitment to inclusivity, ethical fundraising and community values. Collaborative, adaptable and solution focused. Experience cultivating, soliciting, and stewarding donors or supporters Experience using CRM or database systems to manage supporter data Willingness to embrace the Belgrade s Brand Values A genuine interest in inclusive arts, music and social impact Desirable Experience of developing new fundraising initiatives from conception to realisation Experience of budget responsibility and reporting on achievements against targets Knowledge and experience of major gift fundraising Apply Now . click apply for full job details

Sales Manager - Luxury Hospitality & Gifting Location: London Contract Type: Permanent Salary: £45,000 Office Based Opening Our client is a world-leading luxury brand dedicated to restoring the glory of their product category. They're seeking an experienced Sales Manager to join their London team on a permanent basis. If you have 5+ years in business development or account management, thrive in fast-paced environments, and are excited by the prospect of building relationships with premium hospitality clients, this role offers genuine career growth and the chance to work for a company with real purpose. Position Overview As Sales Manager, you'll drive revenue growth by developing existing client relationships and securing new business across London's premium hospitality and gifting sector. You'll identify gaps in client offerings, win bedroom and afternoon tea business, and build a pipeline of high-value accounts. Your work directly contributes to the organisation's commercial success whilst supporting their broader mission of positive social impact through their charitable foundation. Responsibilities Develop SMART contact strategies using LinkedIn, email and in-person meetings to engage prospects and existing clients Research and identify key stakeholders within designated hotel, retail and gifting opportunities across London Maintain an up-to-date sales pipeline using HubSpot CRM, tracking all prospect movements and interactions Plan customer meetings and sales calls in advance, managing your calendar effectively Create best-in-class proposals and presentations using PowerPoint tailored to client needs Secure new accounts meeting minimum order values of £250 and annual sales targets of £3,000+ Deliver a minimum of 12 new hospitality clients annually Maintain accurate business records on the CRM system and complete monthly sales reports Represent the organisation at industry conferences, meetings and events as required Deliver all personal business objectives set by the Head of Sales Requirements Essential: Bachelor's degree in business, marketing or related field Minimum 5 years' experience in business development or account management Strong communication skills, both written and verbal Proficiency in Word, Excel, Outlook and PowerPoint Excellent organisational skills and ability to multi-task under pressure Budget management experience Ability to work effectively with senior management internally and GMs/Directors externally London resident with good transport access to Farringdon UK Settled Status Advantageous: Experience working for a luxury FMCG brand Background in premium hospitality or customer-facing roles Experience selling premium products into 4 and 5-star London hotels Tender management and contract negotiation experience SME enterprise experience Knowledge of European languages (Italian or French) Benefits Pension scheme with Scottish Widows Private healthcare with Vitality (after one year's service) Life assurance scheme offering 4x salary Complimentary annual eye tests and optical care Bike to work scheme Access to Perkbox benefits app with exclusive staff discounts Welcome gift reflecting the company's product range Alongside this generous package, you'll join a values-driven team that genuinely cares about integrity, flexibility and making a difference. You'll work in a collaborative environment where your contributions are recognised and your professional development is supported. How to Apply If you're looking to advance your career and have the skills and experience to succeed in this role, please send your application to us. Include your CV, a cover letter outlining your relevant experience in business development and account management, and any supporting documents you feel strengthen your application. In your cover letter, please confirm you're a London resident with UK Settled Status and good transport access to Farringdon. Please submit your application via email with the subject line "Sales Manager Application" to (url removed)

Digital Marketing Executive - Office Based, 21 hrs a week (7 hours per day, 3 days per week ,) 14 - 18 per hour DOE Benefits Company Discounts Overview Our client is looking for a proactive and creative Digital Marketing Executive to support and drive their online marketing activity. This role will play a key part in driving online customer acquisition through strategic content creation, SEO, website management, paid advertising campaigns, and coordination with an external SEO agency. The ideal candidate will be hands-on, data-driven and passionate about digital marketing trends, with a strong desire to learn and grow within a fast-paced environment. They will be responsible for creating compelling, keyword-optimised content across multiple platforms and managing Google Ads campaigns to deliver measurable results. Key Responsibilities: Plan, execute, and optimise digital marketing campaigns across email, social media, paid media, and website channels Create, write, and publish engaging, SEO-optimised blog and website content that educates and informs target audiences Manage and regularly update a WordPress website, ensuring content is fresh, user-friendly, and optimised for performance Support and deliver SEO activity, including keyword research, on-page optimisation, and implementation of recommendations from an external SEO agency Act as the primary point of contact for the external SEO agency, providing content, implementing guidance, and reporting on progress Develop, manage, and optimise Google Ads and PPC campaigns, monitoring performance, controlling spend, and maximising ROI Conduct keyword research to identify high-intent search terms and shape content and campaign strategies Manage and deliver email marketing campaigns and newsletters, including list management, content creation, design, and performance tracking Monitor, analyse, and report on digital performance using tools such as Google Analytics, Search Console, and advertising platform insights Prepare regular reports on traffic, conversions, acquisition costs, and SEO performance Work closely with the internal social media executive, to ensure consistent messaging and coordinated campaign launches Stay up to date with digital marketing trends, tools, and best practices Ensure brand consistency across all digital channels and compliance with relevant regulatory and professional standards Required Skills & Experience: Previous experience in a digital marketing role (or relevant internship/placement) Understanding of key digital marketing channels including social media, email, SEO, and paid advertising Experience using analytics tools such as Google Analytics, Meta Ads Manager, or similar platforms Experience designing and writing email newsletters using platforms such as Omnisend, Klaviyo, or similar is essential. Strong written communication and content creation skills Highly organised with strong attention to detail Ability to manage multiple projects and deadlines simultaneously Knowledge of B2C digital marketing strategies Personal Attributes Creative and enthusiastic with a positive, can-do attitude Analytical mindset with a focus on performance and results Willingness to learn and develop new skills Strong team player with the ability to work independently If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Senior Business Development Manager - Litigation (Fixed Term Contract) Location: London Department: Business Development & Marketing Hours: 9:30-5:30 with flexible working (incl. 2 days WFH, subject to business needs) A global law firm is seeking a Senior Business Development Manager to join its London BD & Marketing team on a fixed-term contract. Supporting the Litigation practice, this role suits someone who thrives in a fast-paced, collaborative environment and is motivated by delivering excellent client service. The firm offers a supportive and inclusive culture where high-performing individuals are encouraged to grow, innovate and contribute to strategic, high-impact initiatives. Key Responsibilities Develop and execute BD & Marketing business plans and budgets for Litigation and related groups. Work closely with partner leaders to drive strategic initiatives, campaigns and market-facing programmes. Lead and manage three London-based team members to ensure seamless delivery across BD activities. Oversee pitches, RFPs, presentations and cross-firm collaboration to ensure brand consistency. Develop thought leadership and marketing campaigns, partnering with the PR team where relevant. Plan and deliver seminars, webinars, sponsorships and other events. Produce insight reports on clients, markets and trends. Manage regular internal communications, reporting and progress tracking for assigned groups. Oversee experience collection, practice materials, website updates and lawyer biography accuracy. Support change initiatives, workflow improvements and other strategic projects as needed. Key Requirements Degree-level education (or equivalent experience). Proven success in BD, marketing or communications, ideally within professional services. Strong people-management skills with the ability to build trust quickly. Excellent written and verbal communication skills, with confidence engaging senior stakeholders. Highly organised, detail-driven and able to manage multiple deadlines. Commercially minded with strong strategic and problem-solving abilities. Proficient in Microsoft Office; working knowledge of Excel essential. Experience with research tools and competitive intelligence databases preferred. Knowledge of litigation or restructuring desirable but not essential. A proactive team player with strong judgement, confidentiality and client-service focus. Comfortable managing budgets, projects and contributing to operational improvements. Culture & Inclusion The firm is committed to an inclusive, respectful and supportive workplace that values diverse perspectives. Employee resource groups support communities across ethnicity, faith, gender, disability, family and LGBTQ+. Reasonable adjustments are welcomed throughout recruitment and employment. If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

Marketing Manager role is the focal point of all marketing activities for Northamber Solutions, a division of Northamber PLC, the longest trading Technology Distributor in the UK. The role involves proactively managing the implementation of strategic and tactical marketing programs for the division and its portfolio of vendors. The role encompasses interfacing with vendor partners to generate incremental marketing funds from Co-op and MDF, liaising with Vendor Marketing Managers, Distribution Account Managers and Northamber Product Managers. Responsibilities: Liaise with the AV Marketing Manager to co-ordinate work with the Design Team Manager so that Solutions and AV integrate seamlessly. Own the marketing relationship with all key Solutions vendors ensuring all plans are built in alignment with vendor and Northamber objectives, including financial contribution. Build individual quarterly marketing plans in conjunction with the vendor and Northamber Product Managers in line with business objectives. Plan, create and execute multi touch campaigns that are creative, innovative and deliver a good level of ROI. Support the planning and execution of any lead generation campaigns through our channel partners whilst building good working relationships. Ensure all channel activity executed on behalf of the vendor includes the Northamber Solutions value-add messaging at all times. Support the sales and marketing team on all relevant Northamber events such as trade shows, partner events, and networking events. Attend sales and marketing meetings to fully understand the strategy and run the interlock meetings between the AV team and Marketing. Promote the company s marketing services business to new and existing partners / clients. Manage all social media and website strategy and content for Northamber Solutions, including, reposting, creating and copywriting where required. Manage all content creation for external and internal assets, copywriting where required, so that complete projects are passed to the design team. Tracking of ROI per activity/campaign and recommending changes to the campaigns / marketing mix. Recommending events that Northamber should invest in and then managing their execution. Understanding and ensuring that vendors marketing KPI requirements are tracked and then exceeded. Work on building and executing the Northamber Solutions brand strategies, messaging and communications. Ensure Social and Web are fully utilised to promote and Drive the Solutions Brand requirements. Manage agreed vendor budgets and ensure that all plans are fully executed and invoiced accurately and completely, liaising with Finance as needed. Skills and Knowledge Degree in Marketing or relevant qualification (i.e. CIM) highly preferred. Knowledge of Security, Infrastructure, Software and Solutions vendors and products preferred. Experience in the Tech Solutions area would be an advantage. Experience in IT related industry, Distribution, Reseller, Vendor, Channel Experience Knowledge and experience of CRM & Marketing tools would be an advantage Ability to handle multi projects simultaneously in a fast paced environment. Proven success creating well researched B2B marketing plans in line with budget, target audience and net profitability. Evidence of successful engagement with sales teams to build and agree on go-to Proven success executing multiple, simultaneous marketing campaigns that deliver measurable ROI. Evidence of utilising the full marketing mix (online/offline principles plus events). Experience of planning and delivering creative, demand generation campaigns. Person Specification: Able to deliver successful outcomes in a fast moving environment Resilient and able to solve complex problems and overcome challenges Excellent language and communication skills, both verbal and written Self-motivated and ability to work on own initiative Excellent interpersonal skills Organised and deadline orientated High level of attention to detail Commercially aware. Location: Chessington preferred, Basingstoke considered

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Global Advocacy & Influence Department is a dynamic team that uses the power of IRC s ideas to solve the biggest challenges facing IRC s clients. From the drivers of conflict to the needs displaced people, the team partners with politicians, policy makers and civil society to bring these solutions to life. We take pride in being solutions-oriented and creative. We are precise in our tactics, and messages. We lead change year over year, knowing that system change takes dedicated focus while maintaining the flexibility to respond to emerging needs. Finally, we are collaborative, working not only with programs, strategy, research and innovation, and communications teams across the IRC, but also externally, constantly seeking to new ideas and perspectives from others in the humanitarian sector and beyond. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. Job Overview As the Advocacy Manager, you are responsible for crafting our influence strategies on refugee issues, using IRC s programmatic and research evidence, surgical policy and practice solutions, and trusted brand to inspire collective action. You are the go-to expert for understanding current political and policy trends in the UK and how our policies support or clash with political agendas. You contribute your fresh insights and analysis to inform IRC s influence approaches, tactics, and messages. Major Responsibilities: • Advocacy Strategy: Lead and deliver advocacy strategies, collaborating with policy leads, public advocacy and communications colleagues, to advance IRC s key advocacy objectives. • Influence Analysis: Develop power maps for key policy issues to identify influence priorities and targets. Work with team to support development and execution of creative influence strategies, including with nontraditional partners encouraging IRC to develop innovative approaches to advocacy as usual. • Stakeholder management: Support efforts to build IRC s credibility, profile and relationships by engaging with political stakeholders and supporting opportunities to raise IRC s profile at key meetings and events. • Political and Policy Tracking. Expand IRC s political reach by tracking and analysing shifting government positions, individuals engaging on our issues, and the politics around our issues. Translate policy asks into political asks. Track political processes and profile opportunities / events; including bills, select committee inquiries, and other parliamentary and political developments. Analyse and report on relevant political and policy trends and regularly communicate across external relations teams. • Policy Engagement: Contribute to policy generation by providing UK specific analysis that increases the credibility and efficacy of our solutions. Support IRC s policy team in identifying and developing policy priorities that are impactful and achievable for the UK. • Communications: Provide market and audience expertise to communications team to craft public advocacy in the UK. Support team in developing communications strategy and develop materials for advocacy targets, including digital/social content and take actions. Support planning and implementation of strategic activities including events. • Spokesperson: Act as an IRC spokesperson and as a key interlocutor with political stakeholders. • Teamwork: Support a positive team culture by acting openly and collaboratively, supporting colleagues in their work and sharing credit with others where appropriate. • Steward Gender Equality, Diversity and Inclusion: both in the culture of IRC, as well as through a client-led approach to our policy solutions and influencing work. Key Working Relationships: Position reports to: UK Advocacy Director Internal contacts: Policy and Advocacy colleagues, Communications, Technical Excellence leads; International Programs leads, President s Office, External Relations Department External contacts: Parliamentarians, government officials, key opinion formers, think tanks and sector colleagues in the UK. Job Requirements: Work experience: • Demonstrated experience in advocacy strategy development with a focus on creativity, strategy, and critical thinking. 5-7 years of experience working on refugee issues. Demonstrated skills and competencies: • Proven success in creating and implementing strategies that influence/impact on legislative and executive policy. • Deep understanding of relevant the UK s political structures and processes, and familiar with leverage points within these institutions that can be targeted to achieve policy change objectives. • Ability to think strategically and creatively, being oriented towards solutions when traditional advocacy means do not suffice. • Extensive knowledge of refugee issues in the UK. • Demonstrated ability to communicate and collaborate successfully with experts, high level decision-makers, and colleagues in the refugee fields. • Experience in refugee-led advocacy is an asset. • Excellent writing skills and the ability to translate sophisticated material and data into coherent narratives that resonate with policymakers. • Strong network of influencers and policy makers in the UK. • Ability to work quickly against deadlines. • Initiative and ability to work independently on fast-paced issues, and balance competing demands.

Our client Scottish Power are currently recruiting for Marketing Executive based in Glasgow City Centre. This will be a 9-month contract initially but likely to be extended. This will also be a hybrid role so 2-3 days a week required in the office. Job Purpose The role holder will be required to adapt to prevailing business priorities, working collaboratively to deliver within tight timelines. You ll be part of a collaborative team responsible for all domestic acquisition and retention activity within our Customer Business. Your core focus will be supporting the delivery and quality assurance of prospecting and retention communications, supporting on online advertising and social media campaigns, coordinating ad-hoc marketing efforts across digital and print channels, and maintaining our suite of support materials and terms & conditions. Success in this role means producing clear, customer-focused communications and advertisements that meet business goals, alongside timely reporting and performance tracking. You ll need to be agile, responsive to shifting priorities, and committed to working closely with colleagues to meet tight deadlines and deliver impactful results. As a Marketing Executive, you ll play a key role in developing, managing, and executing marketing initiatives across our domestic customer base. Your work will directly support ScottishPower s strategic and tactical objectives by delivering innovative, effective solutions that drive acquisition and strengthen customer loyalty. Key Responsibilities •Support the development, management, and execution of marketing activity aligned with our Customer Business strategic and tactical goals. •Maintain and update customer communications, ensuring they are regularly reviewed by stakeholders and remain fully compliant. •Analyse the performance of communications and advertising, assessing their impact on key business areas such as inbound call volumes, online conversions, customer losses, and research insights. •Interpret customer feedback and research findings including insights from the Energy Panel, Customer Losses research, SEGB, and bespoke studies, to ensure communications reflect customer needs and inform action plan priorities. •Collaborate with internal teams and external partners, including Digital, Smart Metering, Sales & Marketing, and third-party stakeholders, to uphold service principles and manage contact channels through Demand Management processes. •Adapt to shifting business priorities, working flexibly and collaboratively to meet defined timelines and deliver high-quality outcomes. •Ensure all communications comply with brand guidelines, regulatory standards, and government or industry requirements. •Coordinate training, briefings, and support materials for call centre teams to ensure consistent and informed customer interactions. Skills, Knowledge & Experience The following skills, knowledge and experience are required: •Educated to degree level or equivalent professional qualification •Proven track record of delivery in marketing 3years+ essential. In energy industry preferable. •Knowledgeable and experienced campaign/communications manager •Persuasive communicator with peers, stakeholders and with senior management •Project management experience in a fast-paced dynamic environment with a strong prioritisation capability •Skilled communicator with effective influencing skills •Ability to work to targets and tight deadlines •Ability to quickly interpret data and make informed judgements •Ability to work collaboratively and cross-functionally to deliver common objectives •Awareness of key commercial considerations •Ability to adapt to a rapidly changing environment •Numerate and analytical, with excellent attention to detail •PC, Microsoft Office Literate. Knowledge of systems, SAP, JIRA, Figma and Serafin advantageous but not essential. Minimum Criteria (mandatory) •Educated to degree level or equivalent professional qualification •Proven track record of delivery in marketing communications •Experience of running integrated Customer Communication Marketing Campaigns •SAP & Engage One knowledge •Digital Marketing knowledge •Strong stakeholder skills •Demonstrable experience of strong budgetary control •Demonstrable ability of being numerate and analytical •PC literate, in particular experience using Microsoft Office

CEO Business Management Analyst An exceptional opportunity has arisen for a Chief Executive Office Business Management Analyst to join a globally connected financial institution headquartered in London. This role sits at the heart of the Executive Office, providing you with a unique platform to work closely with the CEO and senior leadership team on high-impact strategic projects, business planning, and governance activities. You will play a pivotal part in supporting the delivery of key initiatives that shape the future direction of the organisation, while also ensuring robust corporate governance and effective communication across all levels. The environment is inclusive, supportive, and offers significant exposure to executive decision-making processes, making it an ideal setting for those who thrive in collaborative and fast-evolving workplaces. Flexible working opportunities and a commitment to professional development further enhance this highly sought-after position. What you'll do: Support business planning cycles by tracking performance metrics and preparing comprehensive reports that align with overall corporate objectives. Produce formal, high-quality presentations for Board meetings, shareholder sessions, senior management forums, strategy workshops, and other executive gatherings. Provide general administrative and operational support to the CEO, Executive Committee members, and the wider CEO office team to ensure seamless daily operations. Assist with regulatory requirements such as compliance with Senior Managers and Certification Regime (SMCR), ensuring all documentation is accurate and up to date. Contribute to the successful delivery of strategic projects by managing risks, monitoring milestones across departments, and facilitating cross-functional collaboration. Develop clear communications regarding bank strategy and performance for both internal stakeholders and external partners as required. Undertake ad hoc research assignments or process improvement projects that contribute to greater efficiency within the Executive Office. Partner with various departments to aid in the execution of annual budget reviews and strategic bank-wide initiatives. Support project management efforts by helping prioritise tasks, track progress on key deliverables, and ensure timely completion of critical outcomes. Assist in preparing detailed corporate reports on behalf of the CEO while maintaining the integrity of frameworks and policies. What you bring: A strong academic background demonstrating intellectual rigour relevant to business management or finance roles within complex organisations. Exemplary written and verbal communication skills enabling you to produce polished presentations and articulate complex ideas clearly at all levels. Proven experience working in highly regulated environments ideally within financial services where attention to detail is paramount. Confidence engaging with senior management including CEOs or C-suite executives; able to build rapport quickly while maintaining professionalism at all times. A thorough understanding of front-to-back banking operations as well as risk management principles and control frameworks. Advanced proficiency in Microsoft Office applications, particularly PowerPoint and Word with an ability to operate consistently within brand guidelines. Demonstrated ability to work independently without close supervision while effectively prioritising rapidly changing workloads under pressure. A broad understanding of diverse business functions coupled with operational insight into how large organisations achieve their objectives collaboratively. A proactive approach characterised by credibility among colleagues; solution-focused thinking combined with initiative-taking behaviour is essential. Meticulous attention to detail alongside unwavering integrity, discretion when handling sensitive information, resilience under pressure, quick learning abilities, and calmness in demanding situations. What sets this company apart: This organisation stands out due to its truly global reach connecting major financial markets across continents and its unique heritage which brings together diverse perspectives for innovative problem-solving. Employees benefit from being part of an inclusive workplace culture where knowledge sharing is encouraged at every level. The Executive Office function is renowned for its supportive leadership style; here your contributions are valued not just for what they achieve but also for how they foster teamwork across departments. With headquarters in London yet operations spanning Shanghai, Singapore, New York and beyond, you'll find yourself part of an international network committed to responsible growth. Professional development is actively supported through access to training resources tailored around your ambitions; flexible working options further enhance work-life balance so you can perform at your best both inside and outside the office. Above all else this institution's reputation for integrity ensures that employees are empowered not only to succeed but also do so ethically making it an inspiring place for those who want their work to have lasting impact. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About Us: Founded in 2020, Nsibandze Outsourcing ( NOS ) is a disruptive CX business on a mission to ignite growth for businesses in the commercial real estate vertical through telemarketing, market intelligence, data analysis, and business consulting. Based in the UK and South Africa, we deliver our innovative solutions for clients across the United Kingdom, North America, and the EMEA region. Since 2021, we ve helped our clients to secure over £30.5 million in revenue with a further sales pipeline in excess of £3.2 billion. As a fast-growing start-up, we re big on culture, and we define NOStronauts as those who sweat the small stuff, aren t afraid to roll their sleeves up, obsess over client satisfaction, love helpingothers, and are continuously looking to grow as professionals in commercial real estate. Title: Marketing Manager (Client Partnerships) Location: 77 Marsh Wall, Canary Wharf, London, E14 9SH Business hours: 08:30-17:00 Working days: Monday-Friday Holiday: 20 days plus bank holidays Benefits : Christmas week off, Birthday off, Volunteering Day off, Pension scheme, Free lunch on Fridays, and Free Gym (on location). Role: We re looking for a dynamic and ambitious Marketing Executive with agency experience to join our growing team. The ideal candidate has worked in a fast-paced, creative environment and is confident managing campaigns from concept through to execution. This role requires a mix of creativity, strategic thinking, and excellent project management skills. You ll collaborate with cross-functional teams and external partners to deliver high-impact marketing campaigns that drive results. This is a great role for a marketing coordinator looking for the next leap in their career or an experienced marketing manager looking for a new career challenge. The marketing manager will be responsible for developing and executing marketing strategies that drive brand awareness, customer engagement, and sales growth. Progression: After months of being in this role, you will be eligible for promotion to Marketing Manager role where you will oversee the marketing activities of our portfolio of businesses. Key Responsibilities: Develop and Execute Marketing Strategies: Design and implement comprehensive marketing strategies to enhance brand positioning and achieve business objectives. Campaign Management: Oversee the planning, development, and execution of marketing campaigns across multiple channels, including digital, print, and social media. Market Research & Analysis: Conduct market research to identify trends, customer insights, and competitive analysis, and use this data to inform marketing strategies. Brand Management: Maintain and strengthen the company s brand identity, ensuring consistency across all marketing materials and channels. Collaboration: Work closely with cross-functional teams, including sales and client relations, to align marketing efforts with overall business goals. Performance Tracking & Reporting: Monitor and analyse the performance of marketing campaigns, prepare regular reports to track KPIs, and suggest improvements. Digital Marketing: Oversee the company s digital marketing efforts, including SEO/SEM, email marketing, social media, and online advertising. Content Strategy: Develop and manage content strategies that engage target audiences and support overall marketing objectives. Public Relations: Manage public relations efforts, including media outreach, press releases, and event planning. Assist in creating presentations, proposals, and pitch decks for clients and new business opportunities. Manage budgets, timelines, and supplier relationships for marketing projects. Stay up to date with industry trends, consumer behaviour, and emerging platforms. Requirements 2 - 3 years of experience in a B2B marketing role. Strong understanding of both digital and traditional marketing channels . Experience managing multi-channel campaigns from concept to delivery. Excellent communication and presentation skills; comfortable with client-facing. Highly organised with strong project management skills. Proficiency with marketing tools (e.g. Google Analytics, Meta Business Suite, Mailchimp, HubSpot, etc.) is a plus. Degree/diploma in Marketing, Communications, or a related field preferred. Ambitious and self-motivated, with a desire to learn, teach, and develop. About you: Problem solving. High level of energy, with a positive attitude and flexible in approach. Ability to prioritise workload and to multitask. Excellent communication and interpersonal skills. Engaging personality. Fearless attitude. Team player. NOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.