Senior Client Manager

Senior Client Manager - Packaging

Location: Leeds

Company: Our client is a well-established brand design agency working with major FMCG clients, and growing.

To help build deeper client relationships and bring in new business, we are looking for a senior account management professional to take ownership of client success and agency growth.

This is a hybrid role sitting at the intersection of client services and new business ideal for someone who's equally comfortable nurturing long-term client relationships and developing fresh opportunities.

Role:

Client Management & Growth

• Serve as the primary point of contact for key accounts, building trusted, strategic relationships with senior client stakeholders
• Proactively identify opportunities to grow existing accounts through additional or expanded scopes of work
• Lead client onboarding, briefing, and ongoing communication to ensure a consistently excellent experience
• Work closely with the creative team to keep projects aligned with client goals, timelines, and budgets

New Business

• Support the agency owner in identifying, pursuing, and converting new business leads
• Help develop credentials, proposals, and pitch materials
• Represent the agency at networking events, introductory meetings, and prospect conversations
• Contribute to shaping the agency's positioning and how we talk about ourselves in market

Strategy & Operations

• Maintain visibility over the client pipeline and account health across the portfolio
• Feed client and market insights back into the agency to inform positioning and service development
• Help build the processes and tools that support a more scalable, structured approach to client management

Requirements:

• Experience working within a packaging agency
• Proven experience in account management or client services, ideally within a design, creative, or brand agency environment
• A natural relationship-builder with strong commercial instincts and a talent for negotiation
• Confident communicator able to translate creative work into business value for clients
• Self-starter who can operate with autonomy in a small, fast-moving team
• Some exposure to new business development is a strong advantage

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; Account Director / Client Manager / Senior Account Director / Senior Client Manager / New Business Development Manager / Business Development Manager / Client Director/ Client Delight Manager / Client Delight Director / Packaging / Branding / FMCG / Print / Design