Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Aug 13, 2026
Full time
Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Personal Injury/RTA Solicitor/Litigator Are you a qualified RTA Solicitor or an experienced Litigation Executive who is looking for a new role? We are looking to expand the Litigation team and are recruiting for a solicitor or Litigation Executive with over 2 years experience of handling RTA/PI claims. You will be responsible for your own caseload of litigated RTA claims in addition to providing support on complex matters to the claims handlers and paralegals within the department. Cases will be predominately RTA claims . The Role - Personal Injury Solicitor/Litigator - Reviewing liability and quantum on personal injury files (including credit hire) prior to issuing proceedings - Drafting court documents to issue proceedings - Liaising with client for further information/documents required in order to fully evidence claim - Reviewing medical reports and any other - Reviewing offers received and providing advice as to the risks to client - Reviewing Defences and preparing Replies - Drafting List of Documents and reviewing Defendant's List - Taking and drafting witness statements from client and any other witnesses - Preparing client and case for trial - Briefing counsel - Attending trials where in local vicinity The Candidate At least 2+ years experience You should have excellent client care skills and a commercial approach to your work Benefits Competitive salary and excellent bonus scheme Job Types: Full-time, Permanent Pay: From £28,000.00 per year to £45,000 Benefits: Casual dress Company pension Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Experience: Litigation: 2 years (required) Ability to Commute: Blackburn, Work Location: In person
Aug 13, 2026
Full time
Personal Injury/RTA Solicitor/Litigator Are you a qualified RTA Solicitor or an experienced Litigation Executive who is looking for a new role? We are looking to expand the Litigation team and are recruiting for a solicitor or Litigation Executive with over 2 years experience of handling RTA/PI claims. You will be responsible for your own caseload of litigated RTA claims in addition to providing support on complex matters to the claims handlers and paralegals within the department. Cases will be predominately RTA claims . The Role - Personal Injury Solicitor/Litigator - Reviewing liability and quantum on personal injury files (including credit hire) prior to issuing proceedings - Drafting court documents to issue proceedings - Liaising with client for further information/documents required in order to fully evidence claim - Reviewing medical reports and any other - Reviewing offers received and providing advice as to the risks to client - Reviewing Defences and preparing Replies - Drafting List of Documents and reviewing Defendant's List - Taking and drafting witness statements from client and any other witnesses - Preparing client and case for trial - Briefing counsel - Attending trials where in local vicinity The Candidate At least 2+ years experience You should have excellent client care skills and a commercial approach to your work Benefits Competitive salary and excellent bonus scheme Job Types: Full-time, Permanent Pay: From £28,000.00 per year to £45,000 Benefits: Casual dress Company pension Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Experience: Litigation: 2 years (required) Ability to Commute: Blackburn, Work Location: In person
Claims Specialist - Insurance Central Bristol Hybrid Working (3 days office, 2 days home) 26,000 + Bonus up to 20% + Excellent Benefits Full Time 35 Hours per Week Monday to Friday Join a Leading Insurance Team Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge? We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey. This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes. The Role As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement. Key responsibilities include: Managing claims throughout the full lifecycle Reviewing information and assessing claims against policy terms and guidelines Making fair and accurate decisions while maintaining regulatory compliance Keeping customers informed throughout the claims process Liaising with third parties and relevant professionals when required Investigating and resolving customer queries and complaints Maintaining accurate case records and documentation Ensuring compliance with FCA regulations and data protection requirements About You We're interested in hearing from candidates with: Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role A strong understanding of insurance claims processes and procedures Excellent attention to detail and analytical skills Strong written and verbal communication skills The ability to manage competing priorities effectively A positive, customer-focused approach Confidence making decisions and working independently What's in It for You? Hybrid working (3 days office / 2 days home) Up to 20% discretionary bonus 25 days holiday plus Bank Holidays Additional birthday leave Contributory pension scheme (up to 12%) Private medical insurance after probation Retail, fitness and lifestyle discounts Regular social events and team activities Modern Bristol office with excellent transport links Please click on apply or call Lucy at the Pertemps Bristol branch.
Aug 12, 2026
Full time
Claims Specialist - Insurance Central Bristol Hybrid Working (3 days office, 2 days home) 26,000 + Bonus up to 20% + Excellent Benefits Full Time 35 Hours per Week Monday to Friday Join a Leading Insurance Team Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge? We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey. This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes. The Role As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement. Key responsibilities include: Managing claims throughout the full lifecycle Reviewing information and assessing claims against policy terms and guidelines Making fair and accurate decisions while maintaining regulatory compliance Keeping customers informed throughout the claims process Liaising with third parties and relevant professionals when required Investigating and resolving customer queries and complaints Maintaining accurate case records and documentation Ensuring compliance with FCA regulations and data protection requirements About You We're interested in hearing from candidates with: Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role A strong understanding of insurance claims processes and procedures Excellent attention to detail and analytical skills Strong written and verbal communication skills The ability to manage competing priorities effectively A positive, customer-focused approach Confidence making decisions and working independently What's in It for You? Hybrid working (3 days office / 2 days home) Up to 20% discretionary bonus 25 days holiday plus Bank Holidays Additional birthday leave Contributory pension scheme (up to 12%) Private medical insurance after probation Retail, fitness and lifestyle discounts Regular social events and team activities Modern Bristol office with excellent transport links Please click on apply or call Lucy at the Pertemps Bristol branch.
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Aug 12, 2026
Full time
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Claims Specialist - Insurance Central Bristol Hybrid Working (3 days office, 2 days home) £26,000 + Bonus up to 20% + Excellent Benefits Full Time 35 Hours per Week Monday to Friday Join a Leading Insurance Team Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge? We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey. This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes. The Role As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement. Key responsibilities include: Managing claims throughout the full lifecycle Reviewing information and assessing claims against policy terms and guidelines Making fair and accurate decisions while maintaining regulatory compliance Keeping customers informed throughout the claims process Liaising with third parties and relevant professionals when required Investigating and resolving customer queries and complaints Maintaining accurate case records and documentation Ensuring compliance with FCA regulations and data protection requirements About You We're interested in hearing from candidates with: Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role A strong understanding of insurance claims processes and procedures Excellent attention to detail and analytical skills Strong written and verbal communication skills The ability to manage competing priorities effectively A positive, customer-focused approach Confidence making decisions and working independently What's in It for You? Hybrid working (3 days office / 2 days home) Up to 20% discretionary bonus 25 days holiday plus Bank Holidays Additional birthday leave Contributory pension scheme (up to 12%) Private medical insurance after probation Retail, fitness and lifestyle discounts Regular social events and team activities Modern Bristol office with excellent transport links Please click on apply or call Lucy at the Pertemps Bristol branch.
Aug 12, 2026
Full time
Claims Specialist - Insurance Central Bristol Hybrid Working (3 days office, 2 days home) £26,000 + Bonus up to 20% + Excellent Benefits Full Time 35 Hours per Week Monday to Friday Join a Leading Insurance Team Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge? We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey. This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes. The Role As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement. Key responsibilities include: Managing claims throughout the full lifecycle Reviewing information and assessing claims against policy terms and guidelines Making fair and accurate decisions while maintaining regulatory compliance Keeping customers informed throughout the claims process Liaising with third parties and relevant professionals when required Investigating and resolving customer queries and complaints Maintaining accurate case records and documentation Ensuring compliance with FCA regulations and data protection requirements About You We're interested in hearing from candidates with: Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role A strong understanding of insurance claims processes and procedures Excellent attention to detail and analytical skills Strong written and verbal communication skills The ability to manage competing priorities effectively A positive, customer-focused approach Confidence making decisions and working independently What's in It for You? Hybrid working (3 days office / 2 days home) Up to 20% discretionary bonus 25 days holiday plus Bank Holidays Additional birthday leave Contributory pension scheme (up to 12%) Private medical insurance after probation Retail, fitness and lifestyle discounts Regular social events and team activities Modern Bristol office with excellent transport links Please click on apply or call Lucy at the Pertemps Bristol branch.
Job Title: Case & Claims Handler Contract Type: Fixed Term Contract (3 Months) Location: Coleshill Working Hours: Monday to Friday, 9:00am - 5:00pm We are seeking highly motivated and detail-oriented Case & Claims Handlers to join a dedicated taskforce focused on resolving outstanding customer cases and claims. This is a high-intensity, short-term assignment designed to improve customer experience, resolve historical issues, and support customer retention through efficient case management. The successful candidates will investigate customer claims, identify root causes of issues, implement corrective actions, and ensure customers are kept informed throughout the resolution process. Key Responsibilities Investigate customer cases and claims, with a primary focus on: Stock balance and pricing discrepancies Resolve cases efficiently and accurately to meet customer requirements. Process credits, stock adjustments, and other corrective actions where required. Conduct root cause analysis and implement corrective measures to prevent reoccurrence. Liaise with internal stakeholders to obtain information and drive resolutions. Communicate outcomes and actions taken directly to customers. Maintain accurate records of investigations and resolutions. Utilise Salesforce and SAP systems to investigate, manage, and process claims. Key Performance Indicators (KPIs) Performance in this role will be measured by: Average case and claim resolution time. Volume of open cases and claims. Quality and accuracy of claim investigations. Customer satisfaction and communication effectiveness. Skills & Experience Essential Experience working in a fast-paced customer-focused environment. Strong problem-solving and analytical skills. Excellent attention to detail and numeracy skills. Confident verbal and written communication skills. Ability to prioritise workloads and manage multiple cases simultaneously. Experience using: Salesforce / SAP Fluent English language skills Desirable Experience in customer service, retail, finance, sales, logistics, or a similar operational environment. Experience handling customer claims, disputes, or case management processes. Personal Attributes Self-motivated and proactive. Strong sense of ownership and accountability. Resilient and able to work effectively under pressure. Adaptable and willing to learn new processes and systems. Customer-focused with a commitment to delivering positive outcomes. Effective team player with strong interpersonal skills. For further details please apply OR contact the team on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 12, 2026
Seasonal
Job Title: Case & Claims Handler Contract Type: Fixed Term Contract (3 Months) Location: Coleshill Working Hours: Monday to Friday, 9:00am - 5:00pm We are seeking highly motivated and detail-oriented Case & Claims Handlers to join a dedicated taskforce focused on resolving outstanding customer cases and claims. This is a high-intensity, short-term assignment designed to improve customer experience, resolve historical issues, and support customer retention through efficient case management. The successful candidates will investigate customer claims, identify root causes of issues, implement corrective actions, and ensure customers are kept informed throughout the resolution process. Key Responsibilities Investigate customer cases and claims, with a primary focus on: Stock balance and pricing discrepancies Resolve cases efficiently and accurately to meet customer requirements. Process credits, stock adjustments, and other corrective actions where required. Conduct root cause analysis and implement corrective measures to prevent reoccurrence. Liaise with internal stakeholders to obtain information and drive resolutions. Communicate outcomes and actions taken directly to customers. Maintain accurate records of investigations and resolutions. Utilise Salesforce and SAP systems to investigate, manage, and process claims. Key Performance Indicators (KPIs) Performance in this role will be measured by: Average case and claim resolution time. Volume of open cases and claims. Quality and accuracy of claim investigations. Customer satisfaction and communication effectiveness. Skills & Experience Essential Experience working in a fast-paced customer-focused environment. Strong problem-solving and analytical skills. Excellent attention to detail and numeracy skills. Confident verbal and written communication skills. Ability to prioritise workloads and manage multiple cases simultaneously. Experience using: Salesforce / SAP Fluent English language skills Desirable Experience in customer service, retail, finance, sales, logistics, or a similar operational environment. Experience handling customer claims, disputes, or case management processes. Personal Attributes Self-motivated and proactive. Strong sense of ownership and accountability. Resilient and able to work effectively under pressure. Adaptable and willing to learn new processes and systems. Customer-focused with a commitment to delivering positive outcomes. Effective team player with strong interpersonal skills. For further details please apply OR contact the team on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Technical Supervisor This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view. The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit h click apply for full job details
Aug 12, 2026
Full time
Technical Supervisor This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view. The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit h click apply for full job details
Claims Handler - Insurance Central Bristol Hybrid (3 office / 2 home) £26,000 + up to 20% bonus + benefits Full-time Mon-Fri (35 hours, flexibility between 8am-6pm) The Role We're seeking an experienced Claims Handler to join a well-established insurance team in Bristol. You'll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies . This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment. Key Responsibilities Manage insurance claims from initial notification through to settlement Assess claims and make decisions in line with policy terms and FCA guidelines Communicate with customers throughout the claims process, providing clear updates Handle queries and complaints through to resolution Maintain accurate and detailed case records Ensure compliance with regulatory and data protection requirements What We're Looking For Previous experience in a claims handling or claims assessor role (essential) Strong understanding of insurance claims processes Excellent attention to detail and accuracy Confident communication skills (written and verbal) Ability to manage workload and prioritise effectively Strong decision-making skills and a customer-focused approach Benefits Hybrid working (3 days office / 2 days remote) 25 days holiday + Bank Holidays + birthday off Discretionary bonus up to 20% Contributory pension (up to 12%) Private medical insurance (post-probation) Discounts across retail, fitness, and lifestyle Regular company social events Please click on apply.
Aug 11, 2026
Full time
Claims Handler - Insurance Central Bristol Hybrid (3 office / 2 home) £26,000 + up to 20% bonus + benefits Full-time Mon-Fri (35 hours, flexibility between 8am-6pm) The Role We're seeking an experienced Claims Handler to join a well-established insurance team in Bristol. You'll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies . This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment. Key Responsibilities Manage insurance claims from initial notification through to settlement Assess claims and make decisions in line with policy terms and FCA guidelines Communicate with customers throughout the claims process, providing clear updates Handle queries and complaints through to resolution Maintain accurate and detailed case records Ensure compliance with regulatory and data protection requirements What We're Looking For Previous experience in a claims handling or claims assessor role (essential) Strong understanding of insurance claims processes Excellent attention to detail and accuracy Confident communication skills (written and verbal) Ability to manage workload and prioritise effectively Strong decision-making skills and a customer-focused approach Benefits Hybrid working (3 days office / 2 days remote) 25 days holiday + Bank Holidays + birthday off Discretionary bonus up to 20% Contributory pension (up to 12%) Private medical insurance (post-probation) Discounts across retail, fitness, and lifestyle Regular company social events Please click on apply.
Role: Litigation Executive Location: Castleford, West Yorkshire Salary: £35,000 - £45,000 Contract: Full time, permanent, hybrid CRA Consulting is delighted to be partnering with a well-established and highly regarded claimant law firm to recruit a Military Claims Legal Executive / Litigation Executive for its expanding Castleford office. This is an excellent opportunity for an experienced litigation professional to join a specialist department acting on behalf of current and former Armed Forces personnel pursuing complex personal injury and industrial disease claims. You'll manage your own caseload, work alongside experienced colleagues and play a key role in delivering exceptional outcomes for clients who have served their country. The Role You will be responsible for managing a varied caseload of military injury and industrial disease claims, progressing matters from initial instruction through to settlement, with support from senior colleagues where required. The caseload includes claims relating to: Noise-Induced Hearing Loss (NIHL) Post-Traumatic Stress Disorder (PTSD) Non-Freezing Cold Injury (NFCI) Asbestos-related illnesses Other service-related personal injury and industrial disease claims Key responsibilities include: Managing your own caseload of pre-litigated and litigated military claims. Reviewing liability, causation and quantum to develop effective case strategies. Drafting legal correspondence, witness statements, schedules of loss and court documentation. Obtaining, reviewing and analysing medical records, service records and expert evidence. Liaising with clients, medical experts, barristers, the Ministry of Defence and other third parties. Negotiating settlements and progressing claims efficiently through the litigation process. Ensuring files are managed in accordance with regulatory and internal compliance requirements. Providing an excellent standard of client care throughout each stage of the claim. Keeping up to date with developments in military claims litigation, the Armed Forces Compensation Scheme (AFCS) and relevant case law and legislation. About You Applications are welcomed from experienced Legal Executives, Litigation Executives, Paralegals, Fee Earners or Claims Handlers with claimant litigation experience. You'll ideally have: Experience managing your own caseload of claimant personal injury, industrial disease or military claims. A sound understanding of the litigation process. Excellent organisational and file management skills. Strong written and verbal communication abilities. A client-focused approach with the ability to manage sensitive matters professionally and empathetically. The confidence to work independently while contributing positively within a collaborative team. Previous experience handling military claims would be advantageous but is not essential, as full training and ongoing support will be provided for candidates looking to specialise in this niche area. Salary & Benefits Competitive salary of £30,000 - £55,000 , depending on experience. Bonus scheme of up to 10% of annual salary . 24 days' annual leave plus bank holidays. Additional day off for your birthday. Workplace pension. Free on-site parking. Optional private healthcare after six months' service. Flexible and hybrid working arrangements to support work-life balance. Why Apply? This is a fantastic opportunity to develop specialist expertise within a highly respected military claims team, working on meaningful and rewarding cases that genuinely make a difference to the lives of service personnel and veterans. You'll benefit from high-quality work, ongoing training, a supportive and collaborative environment, and genuine opportunities for long-term career progression within a growing specialist practice. Apply If you're interested in finding out more about this opportunity, we'd love to hear from you. Apply via the link provided or contact Lauren Hopkinson at CRA Consulting for a confidential discussion. Lauren Hopkinson Recruitment Consultant CRA Consulting
Aug 11, 2026
Full time
Role: Litigation Executive Location: Castleford, West Yorkshire Salary: £35,000 - £45,000 Contract: Full time, permanent, hybrid CRA Consulting is delighted to be partnering with a well-established and highly regarded claimant law firm to recruit a Military Claims Legal Executive / Litigation Executive for its expanding Castleford office. This is an excellent opportunity for an experienced litigation professional to join a specialist department acting on behalf of current and former Armed Forces personnel pursuing complex personal injury and industrial disease claims. You'll manage your own caseload, work alongside experienced colleagues and play a key role in delivering exceptional outcomes for clients who have served their country. The Role You will be responsible for managing a varied caseload of military injury and industrial disease claims, progressing matters from initial instruction through to settlement, with support from senior colleagues where required. The caseload includes claims relating to: Noise-Induced Hearing Loss (NIHL) Post-Traumatic Stress Disorder (PTSD) Non-Freezing Cold Injury (NFCI) Asbestos-related illnesses Other service-related personal injury and industrial disease claims Key responsibilities include: Managing your own caseload of pre-litigated and litigated military claims. Reviewing liability, causation and quantum to develop effective case strategies. Drafting legal correspondence, witness statements, schedules of loss and court documentation. Obtaining, reviewing and analysing medical records, service records and expert evidence. Liaising with clients, medical experts, barristers, the Ministry of Defence and other third parties. Negotiating settlements and progressing claims efficiently through the litigation process. Ensuring files are managed in accordance with regulatory and internal compliance requirements. Providing an excellent standard of client care throughout each stage of the claim. Keeping up to date with developments in military claims litigation, the Armed Forces Compensation Scheme (AFCS) and relevant case law and legislation. About You Applications are welcomed from experienced Legal Executives, Litigation Executives, Paralegals, Fee Earners or Claims Handlers with claimant litigation experience. You'll ideally have: Experience managing your own caseload of claimant personal injury, industrial disease or military claims. A sound understanding of the litigation process. Excellent organisational and file management skills. Strong written and verbal communication abilities. A client-focused approach with the ability to manage sensitive matters professionally and empathetically. The confidence to work independently while contributing positively within a collaborative team. Previous experience handling military claims would be advantageous but is not essential, as full training and ongoing support will be provided for candidates looking to specialise in this niche area. Salary & Benefits Competitive salary of £30,000 - £55,000 , depending on experience. Bonus scheme of up to 10% of annual salary . 24 days' annual leave plus bank holidays. Additional day off for your birthday. Workplace pension. Free on-site parking. Optional private healthcare after six months' service. Flexible and hybrid working arrangements to support work-life balance. Why Apply? This is a fantastic opportunity to develop specialist expertise within a highly respected military claims team, working on meaningful and rewarding cases that genuinely make a difference to the lives of service personnel and veterans. You'll benefit from high-quality work, ongoing training, a supportive and collaborative environment, and genuine opportunities for long-term career progression within a growing specialist practice. Apply If you're interested in finding out more about this opportunity, we'd love to hear from you. Apply via the link provided or contact Lauren Hopkinson at CRA Consulting for a confidential discussion. Lauren Hopkinson Recruitment Consultant CRA Consulting
The role of Casualty Auditor will encompass the development, planning, execution, and reporting of technical, process, and data quality audits across the business unit. Casualty audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will involve interface with the business across Casualty and interface with Davies operational and support functions as required. It will require analysing data, processes, and claims information, identifying risks, and making recommendations for claims improvements across the business unit. It is important that the auditor has an interest in improving Casualty quality and good attention to detail. They will have a responsibility to drive the Casualty processes and data quality in line with client guidelines and SLA requirements. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply. What will your day look like: Provide assistance and support to the Casualty Audit Manager - in the undertaking of the internal Casualty audit regime - especially process and data discipline audits. Undertake and lead internal Casualty audits in line with the internal audit programme - Davies systems and client claims handling. Undertake and lead ad hoc and other bespoke internal Casualty audits in line with the client and Davies current policies and procedures. Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so. Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary. Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner. Identify opportunities to develop and enhance existing procedures and processes where appropriate. In conjunction with the Operational leads and Audit Manager of the Casualty Division consider training requirements and skill gaps analysis at both handler and strategic business unit level. Knowledge and Abilities: Essential: A wide background in working with a variety of liability claims and/or processes. Excellent attention to detail. Strong analytical and critical-thinking skills. Ability to identify risks and recommend practical improvements. Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner. The ability to communicate effectively with stakeholders at all levels, both orally and in writing. Experience working with claims data and audit sampling methodologies. Well-developed organisational and time management skills. Computer literacy and proficiency in Microsoft Office applications. Ability to work effectively in both hybrid and office-based environments. Desirable: Experience of handling disease claims Excel, and analytical tools. Understanding of responsible and ethical use of Artificial Intelligence within business processes. Personal Attributes The successful candidate will demonstrate: A passion for quality and continuous improvement. Professional integrity and independence. Strong customer focus. Curiosity and critical thinking. Confidence in challenging and influencing stakeholders constructively. Adaptability and resilience.A collaborative approach to achieving business objectives.Commitment to driving excellence in claims management and customer outcomes. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Aug 11, 2026
Full time
The role of Casualty Auditor will encompass the development, planning, execution, and reporting of technical, process, and data quality audits across the business unit. Casualty audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will involve interface with the business across Casualty and interface with Davies operational and support functions as required. It will require analysing data, processes, and claims information, identifying risks, and making recommendations for claims improvements across the business unit. It is important that the auditor has an interest in improving Casualty quality and good attention to detail. They will have a responsibility to drive the Casualty processes and data quality in line with client guidelines and SLA requirements. Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply. What will your day look like: Provide assistance and support to the Casualty Audit Manager - in the undertaking of the internal Casualty audit regime - especially process and data discipline audits. Undertake and lead internal Casualty audits in line with the internal audit programme - Davies systems and client claims handling. Undertake and lead ad hoc and other bespoke internal Casualty audits in line with the client and Davies current policies and procedures. Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so. Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary. Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner. Identify opportunities to develop and enhance existing procedures and processes where appropriate. In conjunction with the Operational leads and Audit Manager of the Casualty Division consider training requirements and skill gaps analysis at both handler and strategic business unit level. Knowledge and Abilities: Essential: A wide background in working with a variety of liability claims and/or processes. Excellent attention to detail. Strong analytical and critical-thinking skills. Ability to identify risks and recommend practical improvements. Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner. The ability to communicate effectively with stakeholders at all levels, both orally and in writing. Experience working with claims data and audit sampling methodologies. Well-developed organisational and time management skills. Computer literacy and proficiency in Microsoft Office applications. Ability to work effectively in both hybrid and office-based environments. Desirable: Experience of handling disease claims Excel, and analytical tools. Understanding of responsible and ethical use of Artificial Intelligence within business processes. Personal Attributes The successful candidate will demonstrate: A passion for quality and continuous improvement. Professional integrity and independence. Strong customer focus. Curiosity and critical thinking. Confidence in challenging and influencing stakeholders constructively. Adaptability and resilience.A collaborative approach to achieving business objectives.Commitment to driving excellence in claims management and customer outcomes. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Advancing People - Recruitment Specialists are now recruiting for a remote Claims Handler to join a VC Backed Tech company who are using AI to help insurers process Claims in Dallas, Texas. We are looking for people that live within an hour of Dallas and have a valid TX License. You will also have at least 3 years claims experience in either: Auto/ Motor or Property Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims Handler you will be responsible managing claims end to end, from first notification of loss through to settlement. This role is ideal for either an experienced Claims Handler who wants to build their career at a company that rewards performance, not tenure or someone with 6+ months of claims experience who is hungry to learn and grow fast. Roles & Responsibilities: Handle claims end to end: from first notification of loss through to settlement Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience Review documentation, verify coverage, and assess liability accurately Set appropriate reserves and manage claims within your authority Identify potential fraud indicators and escalate appropriately Maintain accurate and thorough claims records for audit and compliance Contribute to continuous improvement by flagging process inefficiencies Person Specification: 3 years+ claims experience within: Auto or Property sectors. Previously worked as a Claims Handler, Claims Executive or similar job title. Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Startup or high-growth experience is a plus This is a full time Permanent position offering an annual salary of $50,000 - $75,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home in the Dallas area. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Aug 11, 2026
Full time
Advancing People - Recruitment Specialists are now recruiting for a remote Claims Handler to join a VC Backed Tech company who are using AI to help insurers process Claims in Dallas, Texas. We are looking for people that live within an hour of Dallas and have a valid TX License. You will also have at least 3 years claims experience in either: Auto/ Motor or Property Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims Handler you will be responsible managing claims end to end, from first notification of loss through to settlement. This role is ideal for either an experienced Claims Handler who wants to build their career at a company that rewards performance, not tenure or someone with 6+ months of claims experience who is hungry to learn and grow fast. Roles & Responsibilities: Handle claims end to end: from first notification of loss through to settlement Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience Review documentation, verify coverage, and assess liability accurately Set appropriate reserves and manage claims within your authority Identify potential fraud indicators and escalate appropriately Maintain accurate and thorough claims records for audit and compliance Contribute to continuous improvement by flagging process inefficiencies Person Specification: 3 years+ claims experience within: Auto or Property sectors. Previously worked as a Claims Handler, Claims Executive or similar job title. Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Startup or high-growth experience is a plus This is a full time Permanent position offering an annual salary of $50,000 - $75,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home in the Dallas area. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Commercial Claims Handler London (Hybrid / Remote) Full time & Part Time considered. Our client is seeking an individual to join their organisation in a newly established Claims role. This is an excellent opportunity for someone with a solid background in claims, particularly construction liability , and also experience with UK property claims. Responsibilities include: Managing a caseload of claims Investigate each claim Assess claims against the policy terms and conditions. Conduct thorough investigations by contacting relevant parties and reviewing documentation. Attend claims meetings with insurers Identify potential fraud or suspicious claims and report accordingly Communicate claim status updates to Management Team Experience dealing with complaints would be desired. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Aug 11, 2026
Full time
Commercial Claims Handler London (Hybrid / Remote) Full time & Part Time considered. Our client is seeking an individual to join their organisation in a newly established Claims role. This is an excellent opportunity for someone with a solid background in claims, particularly construction liability , and also experience with UK property claims. Responsibilities include: Managing a caseload of claims Investigate each claim Assess claims against the policy terms and conditions. Conduct thorough investigations by contacting relevant parties and reviewing documentation. Attend claims meetings with insurers Identify potential fraud or suspicious claims and report accordingly Communicate claim status updates to Management Team Experience dealing with complaints would be desired. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Commercial Claims Handler / Claims Executive Location: South West London - (Hybrid - 3 days office/client visits) Salary: £30,000 - £60,000 DOE Benefits: Hybrid working Fully funded CII support Ongoing technical development and mentoring Private medical support Employee Assistance Programme Wellbeing initiatives Collaborative team environment About the Company: Our client is a well-established, growing independent commercial insurance broker that forms part of a major international insurance group. Having built an excellent reputation for client service across the commercial insurance market, they continue to win significant new business and invest in their specialist teams. Following continued growth, they're looking to strengthen their Commercial Claims team with either an experienced Claims Handler or a more client-facing Claims Executive. The role can be shaped around the right individual, offering genuine autonomy, career development and exposure to a varied portfolio of commercial clients. Role Summary: This is an opportunity to join a highly regarded commercial claims team where you'll play an important role in delivering exceptional service to a broad portfolio of corporate and SME clients. Whether your strengths lie in managing a busy claims caseload or acting as the dedicated claims contact for a portfolio of clients, you'll work across a diverse range of commercial risks while becoming a trusted adviser throughout the claims process. The team prides itself on delivering outstanding client outcomes and is looking for someone who shares that mindset, someone proactive, collaborative and genuinely passionate about providing an excellent claims experience. Key Responsibilities: Manage commercial insurance claims from first notification through to settlement across a broad range of commercial risks. Build trusted relationships with clients, insurers, loss adjusters and third parties to deliver positive claims outcomes. Review policy cover, negotiate settlements and provide technical guidance throughout the claims lifecycle. Support clients with complex claims, ensuring clear communication and proactive case management. Identify claims trends and contribute towards improving service delivery and client risk management. Attend client meetings where required, providing technical claims expertise and strengthening long-term relationships. Requirements: Previous experience handling commercial insurance claims Experience gained within a broker, insurer or loss adjusting environment is welcomed Good knowledge across commercial classes such as Property, EL, PL and wider commercial claims, less relevant are the motor and financial lines areas Strong client communication and relationship management skills Organised with the ability to manage multiple priorities A proactive approach with a genuine desire to deliver outstanding customer service Comfortable working collaboratively within a close-knit team Acturis experience would be advantageous but is not essential CII qualified or working towards qualifications is beneficial but not essential If this role isn't quite right, it's still worth speaking to one of our specialist team-we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Claims Handler Claims Executive Senior Claims Handler Commercial Claims Executive Corporate Claims Handler
Aug 11, 2026
Full time
Commercial Claims Handler / Claims Executive Location: South West London - (Hybrid - 3 days office/client visits) Salary: £30,000 - £60,000 DOE Benefits: Hybrid working Fully funded CII support Ongoing technical development and mentoring Private medical support Employee Assistance Programme Wellbeing initiatives Collaborative team environment About the Company: Our client is a well-established, growing independent commercial insurance broker that forms part of a major international insurance group. Having built an excellent reputation for client service across the commercial insurance market, they continue to win significant new business and invest in their specialist teams. Following continued growth, they're looking to strengthen their Commercial Claims team with either an experienced Claims Handler or a more client-facing Claims Executive. The role can be shaped around the right individual, offering genuine autonomy, career development and exposure to a varied portfolio of commercial clients. Role Summary: This is an opportunity to join a highly regarded commercial claims team where you'll play an important role in delivering exceptional service to a broad portfolio of corporate and SME clients. Whether your strengths lie in managing a busy claims caseload or acting as the dedicated claims contact for a portfolio of clients, you'll work across a diverse range of commercial risks while becoming a trusted adviser throughout the claims process. The team prides itself on delivering outstanding client outcomes and is looking for someone who shares that mindset, someone proactive, collaborative and genuinely passionate about providing an excellent claims experience. Key Responsibilities: Manage commercial insurance claims from first notification through to settlement across a broad range of commercial risks. Build trusted relationships with clients, insurers, loss adjusters and third parties to deliver positive claims outcomes. Review policy cover, negotiate settlements and provide technical guidance throughout the claims lifecycle. Support clients with complex claims, ensuring clear communication and proactive case management. Identify claims trends and contribute towards improving service delivery and client risk management. Attend client meetings where required, providing technical claims expertise and strengthening long-term relationships. Requirements: Previous experience handling commercial insurance claims Experience gained within a broker, insurer or loss adjusting environment is welcomed Good knowledge across commercial classes such as Property, EL, PL and wider commercial claims, less relevant are the motor and financial lines areas Strong client communication and relationship management skills Organised with the ability to manage multiple priorities A proactive approach with a genuine desire to deliver outstanding customer service Comfortable working collaboratively within a close-knit team Acturis experience would be advantageous but is not essential CII qualified or working towards qualifications is beneficial but not essential If this role isn't quite right, it's still worth speaking to one of our specialist team-we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Claims Handler Claims Executive Senior Claims Handler Commercial Claims Executive Corporate Claims Handler
Michael Page have just registered a new exciting Permanent Claims Handler Opportunity in Leeds to work for a reputable Insurance Organisation! No claims experience required the business would be open to the customer service background full training would be provided! Immediate interviews being held please apply now! Client Details Michael Page have just registered a new exciting Permanent Claims Handler Opportunity in Leeds to work for a reputable Insurance Organisation! No claims experience required the business would be open to the customer service background full training would be provided! Immediate interviews being held please apply now! Description As a Claims Handler you will be working in a busy Contact Centre Environment supporting customers throughout their claim from start to finish. You will dealing with a high volume of inbound and outbound calls ensuring an exceptional service and targets are achieved. If you thrive in busy environments are passionate about helping and supporting customers we would love to hear from you! Profile Previous contact centre/customer service experience A confident communicator with an excellent telephone manner Thrive in fast paced settings A keen eye for detail and good organisation An excellent team player Job Offer Salary of 26200+ reputable insurance business+ central location in Leeds+ full training provided+ excellent progression and development+ no shift patterns or weekends+ great team and culture+ good benefits package+ immediate interviews being held
Aug 11, 2026
Full time
Michael Page have just registered a new exciting Permanent Claims Handler Opportunity in Leeds to work for a reputable Insurance Organisation! No claims experience required the business would be open to the customer service background full training would be provided! Immediate interviews being held please apply now! Client Details Michael Page have just registered a new exciting Permanent Claims Handler Opportunity in Leeds to work for a reputable Insurance Organisation! No claims experience required the business would be open to the customer service background full training would be provided! Immediate interviews being held please apply now! Description As a Claims Handler you will be working in a busy Contact Centre Environment supporting customers throughout their claim from start to finish. You will dealing with a high volume of inbound and outbound calls ensuring an exceptional service and targets are achieved. If you thrive in busy environments are passionate about helping and supporting customers we would love to hear from you! Profile Previous contact centre/customer service experience A confident communicator with an excellent telephone manner Thrive in fast paced settings A keen eye for detail and good organisation An excellent team player Job Offer Salary of 26200+ reputable insurance business+ central location in Leeds+ full training provided+ excellent progression and development+ no shift patterns or weekends+ great team and culture+ good benefits package+ immediate interviews being held
Large Loss Technical Controller Are you an experienced Large Loss Claims professional with a passion for technical quality, governance, and continuous improvement? Do you thrive on reviewing complex claims, challenging decisions, and driving best practice without owning the claim outcome? We're looking for a Technical Controller - Large Loss to join our Claims Technical Team, providing independent quality assurance and technical oversight across high value and complex claims. This is an opportunity to influence business performance, protect customer outcomes, and play a key role in maintaining the highest technical standards across our Large Loss operation. What you'll be doing As a Technical Controller, you'll act as an independent technical authority, reviewing complex Large Loss claims to ensure they are managed fairly, consistently, and in line with regulatory expectations and best practice. Your responsibilities will include: Conducting structured quality assurance reviews across Large Loss claims Assessing technical decision making, liability, causation, quantum, reserving, litigation strategy, and documentation quality Providing independent challenge and assurance on Large Loss reserving decisions Identifying technical risks, conduct issues, customer detriment, and opportunities for improvement Delivering constructive feedback and quality insights to handlers and technical leaders Producing thematic analysis to support training, process improvements, and governance reporting Undertaking targeted reviews of panel solicitors and claims with Large Loss development potential Supporting governance forums through quality intelligence and technical expertise This is a second line oversight role focused on assurance and quality, rather than operational claims handling or performance management. What we're looking for We're interested in hearing from professionals who have: Significant experience handling or overseeing Large Loss claims, including complex injury, specialist liability, or high value property claims Strong technical knowledge of claims law, litigation processes, reserving principles, and expert evidence Experience in claims quality assurance, auditing, or technical peer review A thorough understanding of Consumer Duty, conduct risk, and fair value principles The ability to objectively assess complex claims and communicate clear, evidence based conclusions Excellent analytical, written, and stakeholder management skills Confidence to influence and challenge senior stakeholders without direct authority Intermediate Excel skills and experience analysing claims data and trends Experience across multiple jurisdictions including England & Wales, Northern Ireland, Republic of Ireland, Channel Islands, or European markets would be advantageous. What makes you successful You'll be someone who combines technical expertise with sound judgement and integrity. You'll enjoy analysing complex information, identifying trends, and influencing positive change while maintaining independence and objectivity. You'll demonstrate: Technical excellence Analytical thinking Professional judgement Quality and risk awareness Constructive challenge Strong stakeholder engagement A customer and conduct focused mindset
Aug 11, 2026
Full time
Large Loss Technical Controller Are you an experienced Large Loss Claims professional with a passion for technical quality, governance, and continuous improvement? Do you thrive on reviewing complex claims, challenging decisions, and driving best practice without owning the claim outcome? We're looking for a Technical Controller - Large Loss to join our Claims Technical Team, providing independent quality assurance and technical oversight across high value and complex claims. This is an opportunity to influence business performance, protect customer outcomes, and play a key role in maintaining the highest technical standards across our Large Loss operation. What you'll be doing As a Technical Controller, you'll act as an independent technical authority, reviewing complex Large Loss claims to ensure they are managed fairly, consistently, and in line with regulatory expectations and best practice. Your responsibilities will include: Conducting structured quality assurance reviews across Large Loss claims Assessing technical decision making, liability, causation, quantum, reserving, litigation strategy, and documentation quality Providing independent challenge and assurance on Large Loss reserving decisions Identifying technical risks, conduct issues, customer detriment, and opportunities for improvement Delivering constructive feedback and quality insights to handlers and technical leaders Producing thematic analysis to support training, process improvements, and governance reporting Undertaking targeted reviews of panel solicitors and claims with Large Loss development potential Supporting governance forums through quality intelligence and technical expertise This is a second line oversight role focused on assurance and quality, rather than operational claims handling or performance management. What we're looking for We're interested in hearing from professionals who have: Significant experience handling or overseeing Large Loss claims, including complex injury, specialist liability, or high value property claims Strong technical knowledge of claims law, litigation processes, reserving principles, and expert evidence Experience in claims quality assurance, auditing, or technical peer review A thorough understanding of Consumer Duty, conduct risk, and fair value principles The ability to objectively assess complex claims and communicate clear, evidence based conclusions Excellent analytical, written, and stakeholder management skills Confidence to influence and challenge senior stakeholders without direct authority Intermediate Excel skills and experience analysing claims data and trends Experience across multiple jurisdictions including England & Wales, Northern Ireland, Republic of Ireland, Channel Islands, or European markets would be advantageous. What makes you successful You'll be someone who combines technical expertise with sound judgement and integrity. You'll enjoy analysing complex information, identifying trends, and influencing positive change while maintaining independence and objectivity. You'll demonstrate: Technical excellence Analytical thinking Professional judgement Quality and risk awareness Constructive challenge Strong stakeholder engagement A customer and conduct focused mindset
A fantastic opportunity has arisen for a RTA & Personal Injury Case Handler to join my clients team in their Leeds offices on a hybrid basis. The Role: As an RTA Case Handler, you will be responsible for managing and proactively progressing your own portfolio of small claims track and fast track RTA claims, whilst keeping relevant parties updated. You will run the cases from initial instruction stage through to settlement and will review and reply to all correspondence and emails from the client and all parties in the claim. If the claim is not capable of settlement pre issue, you will be required to draft and issue legal proceedings, prepare evidence for hearings and witness statements and complying with all court directions and deadlines. You may also be required to assist other solicitors within the personal injury team with case work tasks, as and when required. Any such work would be under supervision from a solicitor. Requirements: • Previous OIC and Fast Track RTA claims handling experience within personal injury in a law firm environment is preferred. • Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous. • Able to engage effectively with clients • Happy to work towards targets • Highly professional manner • Ability to work well under pressure and maintain attention to detail Benefits: • Competitive salary • 33 days holiday (Rising with service) • Company pension • Company sick pay • Flexible, agile working environment with a positive work-life balance. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Aug 11, 2026
Full time
A fantastic opportunity has arisen for a RTA & Personal Injury Case Handler to join my clients team in their Leeds offices on a hybrid basis. The Role: As an RTA Case Handler, you will be responsible for managing and proactively progressing your own portfolio of small claims track and fast track RTA claims, whilst keeping relevant parties updated. You will run the cases from initial instruction stage through to settlement and will review and reply to all correspondence and emails from the client and all parties in the claim. If the claim is not capable of settlement pre issue, you will be required to draft and issue legal proceedings, prepare evidence for hearings and witness statements and complying with all court directions and deadlines. You may also be required to assist other solicitors within the personal injury team with case work tasks, as and when required. Any such work would be under supervision from a solicitor. Requirements: • Previous OIC and Fast Track RTA claims handling experience within personal injury in a law firm environment is preferred. • Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous. • Able to engage effectively with clients • Happy to work towards targets • Highly professional manner • Ability to work well under pressure and maintain attention to detail Benefits: • Competitive salary • 33 days holiday (Rising with service) • Company pension • Company sick pay • Flexible, agile working environment with a positive work-life balance. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
First Response Claims Handler Location: Uxbridge Type: Full-Time Hybrid Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident! We've been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team! What You'll Be Doing: As a First Response Claims Handler, you'll play a key role in the early stages of the claims process. Your responsibilities will include: Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim. Investigating accident details to assess liability, damages and potential fraud! Explaining our services and benefits to our clients in a clear & confident way - feeling confident in negotiating and sales skills is a benefit! Organising suitable replacement vehicles quickly and efficiently. Managing multiple client accounts with empathy and professionalism. Making smart, commercial decisions that benefit both the customer and the business! Delivering top-tier customer service with empathy & energy! Promoting our services with confidence and care! What You Bring: A friendly and engaging phone manner. Strong communication, listening skills, and decision-making skills. Great time management and attention to detail. The ability to stay calm and make quick, informed decisions A passion for helping people and working in a team A team-first attitude and a willingness to learn Basic Microsoft Office skills (Word, Outlook) Bonus points for knowledge of the automotive or insurance world-but not essential! Why You'll Love It Here: A fun, social, and supportive team environment - with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it! Loads of opportunities to grow your skills in customer service, sales, and admin - as well as lots of progression opportunities from within! A company that genuinely cares about its people and customers - a meaningful role where we help people during a stressful time & make a difference! We have been around for 30 years and are still growing Fast-paced days that fly by-and no two are ever the same
Aug 11, 2026
Full time
First Response Claims Handler Location: Uxbridge Type: Full-Time Hybrid Working hours: Monday to Friday Covering hours between 8am - 6pm (shifts 8-430pm & 930-6pm) 1 in 4 Saturdays 930am - 330pm 1 shift per week 1030-730pm Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident! We've been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team! What You'll Be Doing: As a First Response Claims Handler, you'll play a key role in the early stages of the claims process. Your responsibilities will include: Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim. Investigating accident details to assess liability, damages and potential fraud! Explaining our services and benefits to our clients in a clear & confident way - feeling confident in negotiating and sales skills is a benefit! Organising suitable replacement vehicles quickly and efficiently. Managing multiple client accounts with empathy and professionalism. Making smart, commercial decisions that benefit both the customer and the business! Delivering top-tier customer service with empathy & energy! Promoting our services with confidence and care! What You Bring: A friendly and engaging phone manner. Strong communication, listening skills, and decision-making skills. Great time management and attention to detail. The ability to stay calm and make quick, informed decisions A passion for helping people and working in a team A team-first attitude and a willingness to learn Basic Microsoft Office skills (Word, Outlook) Bonus points for knowledge of the automotive or insurance world-but not essential! Why You'll Love It Here: A fun, social, and supportive team environment - with team meetings, games, fun socials both as a team and a wider business! We work hard, support each other & have fun while doing it! Loads of opportunities to grow your skills in customer service, sales, and admin - as well as lots of progression opportunities from within! A company that genuinely cares about its people and customers - a meaningful role where we help people during a stressful time & make a difference! We have been around for 30 years and are still growing Fast-paced days that fly by-and no two are ever the same
Exchange Street Claims & Financial Services
Manchester, Lancashire
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD272. For all other vacancies, take a look at our website - exchange-street.co.uk
Aug 10, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD272. For all other vacancies, take a look at our website - exchange-street.co.uk
Exchange Street Claims & Financial Services
Manchester, Lancashire
Our client is looking to recruit a Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD271. For all other vacancies, take a look at our website - exchange-street.co.uk
Aug 10, 2026
Full time
Our client is looking to recruit a Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD271. For all other vacancies, take a look at our website - exchange-street.co.uk
Exchange Street Claims & Financial Services
Glasgow, Lanarkshire
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process. Investigate claims to determine liability and policy coverage. Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution. Prepare detailed and accurate claim reports. Negotiate settlements in line with company policies and procedures. Maintain comprehensive and up-to-date records of all claims handled. Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD210. For all other vacancies, take a look at our website - exchange-street.co.uk
Aug 10, 2026
Full time
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process. Investigate claims to determine liability and policy coverage. Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution. Prepare detailed and accurate claim reports. Negotiate settlements in line with company policies and procedures. Maintain comprehensive and up-to-date records of all claims handled. Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD210. For all other vacancies, take a look at our website - exchange-street.co.uk
