Utilities Metering Customer Service

My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and online enquiries
• Resolve customer queries relating to billing, accounts, meter readings, and service issues
• Provide clear and accurate information regarding tariffs, usage, and services
• Support customers with payment plans and account management
• Log all customer interactions accurately on internal systems
• Escalate complex or unresolved issues to relevant departments
• Ensure compliance with industry regulations and company policies
• Deliver excellent customer service in line with company standards and KPIs

Key Skills & Experience

• Previous experience in a customer service or contact centre role
• Excellent communication and interpersonal skills
• Ability to manage a high volume of enquiries in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Good IT skills, including experience with CRM systems

Desirable Experience

• Experience within the utilities sector (energy, water, or gas)
• Knowledge of billing systems or regulatory frameworks
• Experience handling complaints or vulnerable customers

Personal Attributes

• Customer-focused with a positive, empathetic approach
• Reliable, organised, and able to prioritise workload
• Team player with a proactive mindset
• Eager to learn and develop within the role

What is on offer

• Competitive salary and benefits package including a bonus
• Full training and ongoing support
• Opportunities for career progression within the utilities sector
• Supportive and collaborative team environment

Apply now to join a growing organisation and build your career within the customer service sector