Tenancy Enforcement Officer

Job Title:Tenancy Enforcement Officer

Job Location: Brindley Place, Birmingham

Covering Wolverhampton, Walsall, Telford and West Bromwich and Connock.

Salary: 42,000 plus 750 Car allowance

Contract type: Permanent

Working hours: 37 hours per week

About the role

As part of our Localities team, you ll deliver a high-quality, customer-focused housing management service across a cross-tenure patch ?" with a strong specialist focus on anti-social behaviour (ASB) prevention, investigation and enforcement.

This is a role for someone who can combine excellent tenancy management with the confidence to manage complex ASB and serious tenancy breach cases end-to-end, including progressing cases through legal routes where required. You ll take a victim-centred approach while also ensuring we act decisively and proportionately to protect communities and uphold tenancy conditions.

Key responsibilities include:

• Leading on complex ASB case management, from first report and risk assessment through investigation, action planning, resolution and closure.
• Using a preventative and early-intervention approach: proportionate, timely actions that reduce harm and stop issues escalating.
• Gathering and managing evidence: interviews, home visits, professional witness evidence, case notes, action plans, and clear record keeping aligned to policy and legal requirements.
• Progressing enforcement and legal outcomes where appropriate, including preparing legal documentation, working with solicitors/counsel, attending court, and representing the organisation when required.
• Supporting victims and witnesses, taking a trauma-informed approach, ensuring safeguarding concerns are identified and appropriately escalated.
• Working closely with internal colleagues (including Housing, Neighbourhoods/Homes & Communities, Income, Repairs, and Support services) to deliver joined-up outcomes.
• Building effective partnerships with external agencies such as Police, Local Authorities, support organisations and community safety partners, including participating in and/or leading multi-agency meetings.
• Delivering core housing management activity across your patch, including managing tenancy changes and breaches, supporting tenancy sustainment, responding to property/estate issues, and providing clear advice to customers on their rights and responsibilities.
• Acting as a point of expertise on ASB and tenancy enforcement, sharing good practice and supporting colleagues to take confident early action on lower-level tenancy concerns.

You ll be working independently in challenging situations and changing priorities, striving to add value to everything you do and contributing to safe, resilient communities.

Please note: if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

Application requirement: All applicants are required to submit a CV and cover letter detailing their experience in ASB case management and progressing enforcement/legal outcomes within a housing context.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You re a resilient, customer-focused housing professional who can balance empathy with firm, evidence-based decision-making. You re confident managing sensitive situations, building trust with residents, and taking proportionate action to address tenancy breaches and protect communities.

You will have:

• Demonstrable experience of managing ASB cases within a housing or community safety context, including complex or high-risk cases.
• Experience of tenancy enforcement and progressing outcomes through formal routes where required (including preparing legal paperwork and working with legal representatives).
• Knowledge and experience of housing and tenancy law, including areas such as succession, assignments, mutual exchange, and ending tenancies.
• Strong partnership-working skills and confidence engaging with internal colleagues and external agencies.
• Excellent written skills, with the ability to produce clear, accurate documentation and case records to a high standard.
• The ability to self-manage a varied caseload, prioritise effectively, and meet targets and deadlines while maintaining quality and compliance.
• A good general or technical education beyond GCSE (e.g., A Levels / NVQ3 or equivalent level of ability), including verbal reasoning and numerical skills.
• Access to own vehicle and correct business insurance

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.