Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performace) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You ll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You ll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You ll Love It Here You ll be part of a passionate team that puts player safety at the heart of everything You ll have the opportunity to shape safer gambling practices and drive real change You ll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
Mar 21, 2026
Full time
Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performace) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You ll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You ll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You ll Love It Here You ll be part of a passionate team that puts player safety at the heart of everything You ll have the opportunity to shape safer gambling practices and drive real change You ll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
People Services Administrator Location : Salisbury SP1 3BL Hours : 08:00-16:00 Monday to Friday Department : Central Services / People Team Job Description We are looking for a highly organised and proactive People Services Administrator to join our busy Central Services Team. This is a fantastic opportunity for an experienced administrator who enjoys working in a fast-paced environment and supporting key HR and recruitment processes within an organisation committed to safeguarding and high professional standards. Key Responsibilities Provide efficient administrative support to the People Services / HR function. Prepare and draft professional correspondence, formal letters, and responses to employee queries. Maintain accurate employee records and ensure HR documentation is managed confidentially. Support recruitment and onboarding processes in line with safeguarding and compliance requirements. Assist with maintaining compliance documentation, including supporting updates to the Single Central Register where required. Work collaboratively with colleagues across the Central Services Team to ensure smooth daily operations. Essential Skills & Experience Qualifications & Training GCSEs (or equivalent) including Maths and English , or demonstrable relevant knowledge, experience, or professional development. Knowledge & Experience Highly proficient in Microsoft Word, Outlook, and Excel . Experience using databases or HR systems would be advantageous. Skills & Abilities Excellent organisational and administrative skills, with the ability to work efficiently and often under pressure. Strong attention to detail and the ability to prioritise workloads effectively. Excellent written and verbal communication skills, particularly when drafting professional correspondence. Ability to build strong working relationships and work effectively as part of a busy team. A clear understanding of the confidential and sensitive nature of HR information and the importance of maintaining discretion at all times. Personal Qualities & Commitment Commitment to completing Safeguarding training relevant to the role, including safer recruitment. Understanding and application of Keeping Children Safe in Education (KCSIE) guidance throughout recruitment processes. Willingness to attend internal compliance and safeguarding meetings as directed by the Head of People Services. Commitment to following the organisation's Safeguarding Policy and procedures . If you are interested about this role you can contact Thrive Trowridge branch on (phone number removed) . Thrive are acting as an Employment Business in relationship to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. INDTRO
Mar 21, 2026
Seasonal
People Services Administrator Location : Salisbury SP1 3BL Hours : 08:00-16:00 Monday to Friday Department : Central Services / People Team Job Description We are looking for a highly organised and proactive People Services Administrator to join our busy Central Services Team. This is a fantastic opportunity for an experienced administrator who enjoys working in a fast-paced environment and supporting key HR and recruitment processes within an organisation committed to safeguarding and high professional standards. Key Responsibilities Provide efficient administrative support to the People Services / HR function. Prepare and draft professional correspondence, formal letters, and responses to employee queries. Maintain accurate employee records and ensure HR documentation is managed confidentially. Support recruitment and onboarding processes in line with safeguarding and compliance requirements. Assist with maintaining compliance documentation, including supporting updates to the Single Central Register where required. Work collaboratively with colleagues across the Central Services Team to ensure smooth daily operations. Essential Skills & Experience Qualifications & Training GCSEs (or equivalent) including Maths and English , or demonstrable relevant knowledge, experience, or professional development. Knowledge & Experience Highly proficient in Microsoft Word, Outlook, and Excel . Experience using databases or HR systems would be advantageous. Skills & Abilities Excellent organisational and administrative skills, with the ability to work efficiently and often under pressure. Strong attention to detail and the ability to prioritise workloads effectively. Excellent written and verbal communication skills, particularly when drafting professional correspondence. Ability to build strong working relationships and work effectively as part of a busy team. A clear understanding of the confidential and sensitive nature of HR information and the importance of maintaining discretion at all times. Personal Qualities & Commitment Commitment to completing Safeguarding training relevant to the role, including safer recruitment. Understanding and application of Keeping Children Safe in Education (KCSIE) guidance throughout recruitment processes. Willingness to attend internal compliance and safeguarding meetings as directed by the Head of People Services. Commitment to following the organisation's Safeguarding Policy and procedures . If you are interested about this role you can contact Thrive Trowridge branch on (phone number removed) . Thrive are acting as an Employment Business in relationship to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. INDTRO
Part-Time Business Support Officer Location: Remote (occasional visits to Shire Hall) Hours: 22.5 hours per week over 3 days (flexible but ideally a Monday) - 9am-5pm (30 min break Contract: 6 months (with potential to extend) Pay: 13.26ph About the Role We are seeking a reliable, professional, and emotionally resilient individual to provide temporary support for the Domestic Abuse Related Death Review (DARDR) process. This role will support a small, specialist team in ensuring that statutory reviews are conducted efficiently, accurately, and with sensitivity. The role involves coordinating and minuting review meetings, maintaining action logs, supporting multi-agency panels, and handling sensitive information with discretion. This is a vital position that contributes to lessons learned from domestic abuse-related deaths and unexplained deaths, supporting statutory agencies in safeguarding communities. Key Responsibilities Provide business support to the DARDR officer. Coordinate and minute DARDR review meetings, maintaining accurate action logs. Support the DARDR Sub-group, including quarterly minutes, action logs, and follow-up actions. Manage the chronology process: disseminate and collate information across statutory partners. Manage the DARDR mailbox, including updates from independent reviewers and arranging meeting dates. Support administration and co-ordination of Domestic Violence Emerging Trends meetings. Assist with scheduling and administration for all stages of review cases, including decision/scoping meetings, panel meetings, draft report meetings, and redraft meetings following Home Office queries. Person Specification We are looking for someone who: Has strong business support and administrative experience. Can coordinate meetings and accurately minute discussions. Demonstrates emotional maturity and resilience, able to manage sensitive content professionally. Can engage effectively with multiple stakeholders, including statutory agencies, professionals, and occasionally family members. Is highly organised, with excellent attention to detail for maintaining action logs and correspondence. Is discreet, reliable, and professional at all times. Can work flexibly within agreed hours, with remote working as the norm. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy
Mar 21, 2026
Seasonal
Part-Time Business Support Officer Location: Remote (occasional visits to Shire Hall) Hours: 22.5 hours per week over 3 days (flexible but ideally a Monday) - 9am-5pm (30 min break Contract: 6 months (with potential to extend) Pay: 13.26ph About the Role We are seeking a reliable, professional, and emotionally resilient individual to provide temporary support for the Domestic Abuse Related Death Review (DARDR) process. This role will support a small, specialist team in ensuring that statutory reviews are conducted efficiently, accurately, and with sensitivity. The role involves coordinating and minuting review meetings, maintaining action logs, supporting multi-agency panels, and handling sensitive information with discretion. This is a vital position that contributes to lessons learned from domestic abuse-related deaths and unexplained deaths, supporting statutory agencies in safeguarding communities. Key Responsibilities Provide business support to the DARDR officer. Coordinate and minute DARDR review meetings, maintaining accurate action logs. Support the DARDR Sub-group, including quarterly minutes, action logs, and follow-up actions. Manage the chronology process: disseminate and collate information across statutory partners. Manage the DARDR mailbox, including updates from independent reviewers and arranging meeting dates. Support administration and co-ordination of Domestic Violence Emerging Trends meetings. Assist with scheduling and administration for all stages of review cases, including decision/scoping meetings, panel meetings, draft report meetings, and redraft meetings following Home Office queries. Person Specification We are looking for someone who: Has strong business support and administrative experience. Can coordinate meetings and accurately minute discussions. Demonstrates emotional maturity and resilience, able to manage sensitive content professionally. Can engage effectively with multiple stakeholders, including statutory agencies, professionals, and occasionally family members. Is highly organised, with excellent attention to detail for maintaining action logs and correspondence. Is discreet, reliable, and professional at all times. Can work flexibly within agreed hours, with remote working as the norm. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy
Our public sector client based in the South West is seeking an outstanding individual to join their senior leadership team. This is an opportunity to play a pivotal role in safeguarding the Council's financial resilience, statutory compliance and long-term sustainability. As Assistant Director of Finance, you will play a central role in the Council's corporate leadership, working closely with the wider accountancy teams to strengthen financial stewardship and support effective service delivery. You will help shape the medium- and long-term financial strategy, safeguard the integrity of statutory reporting, and provide authoritative, solutions focused advice to Members and senior officers. This role comes at a time of significant financial pressure and change across local government, offering the opportunity to influence critical decisions and help steer the organisation through an evolving and highly challenging fiscal landscape. Reporting to the Director of Finance (Section 151 Officer), and supporting the Deputy Director of Finance (Deputy Section 151), you will provide strategic leadership across the Council's accountancy management teams while ensuring the authority remains compliant with statutory and professional standards and enabling informed, evidence-based decision-making. Key responsibilities: Working alongside the Deputy Director of Finance Leading and coordinating monthly budget monitoring and reporting Developing key aspects of the Council's Medium and Long-Term Financial Planning Leading service closure and supporting the production of the Statement of Accounts Providing authoritative advice to Members and senior officers Stewardship of complex financial relationships with external partners Leadership of large specialist finance teams Key requirements: Fully qualified accountant Extensive experience at a senior level within local government or the wider public sector Drive and motivation to support financial transformation and innovation Ability to regularly attend the office in Devon To find out more about this exciting opportunity, please reach out to Kathryn Evans in the Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 21, 2026
Contractor
Our public sector client based in the South West is seeking an outstanding individual to join their senior leadership team. This is an opportunity to play a pivotal role in safeguarding the Council's financial resilience, statutory compliance and long-term sustainability. As Assistant Director of Finance, you will play a central role in the Council's corporate leadership, working closely with the wider accountancy teams to strengthen financial stewardship and support effective service delivery. You will help shape the medium- and long-term financial strategy, safeguard the integrity of statutory reporting, and provide authoritative, solutions focused advice to Members and senior officers. This role comes at a time of significant financial pressure and change across local government, offering the opportunity to influence critical decisions and help steer the organisation through an evolving and highly challenging fiscal landscape. Reporting to the Director of Finance (Section 151 Officer), and supporting the Deputy Director of Finance (Deputy Section 151), you will provide strategic leadership across the Council's accountancy management teams while ensuring the authority remains compliant with statutory and professional standards and enabling informed, evidence-based decision-making. Key responsibilities: Working alongside the Deputy Director of Finance Leading and coordinating monthly budget monitoring and reporting Developing key aspects of the Council's Medium and Long-Term Financial Planning Leading service closure and supporting the production of the Statement of Accounts Providing authoritative advice to Members and senior officers Stewardship of complex financial relationships with external partners Leadership of large specialist finance teams Key requirements: Fully qualified accountant Extensive experience at a senior level within local government or the wider public sector Drive and motivation to support financial transformation and innovation Ability to regularly attend the office in Devon To find out more about this exciting opportunity, please reach out to Kathryn Evans in the Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Job Description Job Title - Director of Marketing, Communications and Audiences. Contract and Hours - Permanent, part time, minimum of 3 days and up to 4 days per week. 0.6 - 0.8 / 21.75 - 29 hours per week (full time 36.25 hours per week). To commence as soon as possible from June 2026 onwards. A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role. We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff. Wednesday is a whole team office and gallery day when staff meetings take place. Salary - £65,000 to £70,000 gross per annum based on full-time working, equating to: £39,000 - £42,000 gross per annum based on part-time working 3 days per week, £52,000- £56,000 gross per annum based on part-time working 4 days per week. Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working. Reporting to - Executive Director. Managing - Senior Website & Digital Manager, Editor, Senior Salesforce Administrator and working collaboratively with Digital Marketing Officer. Working Closely With - Executive Team, Project Leads and external partners. About Us Crafts Council is the national charity for craft. We believe craft has the power to transform lives - enriching everyday experience, inspiring creativity, strengthening communities and expanding opportunity. We champion craft in all its forms: supporting makers and creative businesses, bringing craft education into schools, and shaping how the sector is represented nationally and internationally. As our audiences grow and our work evolves, we are looking for a strategic marketing and communications leader to help shape how we listen, learn and tell the story of craft today. About the Role The Director of Marketing, Communications & Audiences will lead our marketing, communications and audience development strategy. We are looking for an exceptional candidate who can help the organisation interpret insight, articulate a confident narrative and strengthen our public presence. Working closely with the Executive Director and senior leadership team, you will ensure that insight drawn from audiences, makers, members, programmes and partners informs: how we position craft nationally and internationally how we grow and engage our audiences how we strengthen our influence across the cultural and creative sectors You will lead a small but talented team and work across the organisation to build clarity, confidence and collaboration around our communications and audience strategies. At a pivotal moment for the organisation and the wider craft ecology, the Marketing, Communications & AudiencesDirector will ensure that insight drawn from audiences, makers, members, programmes, partners and data is actively interpreted and translated into clear narrative, confident positioning and effective engagement. Marketing and communications at Crafts Council are not only about promotion and growth. They are also key mechanisms through which the organisation listens, learns and shapes its influence. This is a strategic leadership role suited to someone who combines strong marketing expertise with curiosity, analytical thinking and an instinct for organisational narrative. Role Focus This role combines strategic marketing leadership, organisational insight and audience development. You will: Strengthen Crafts Council's brand, voice and public presence, ensuring that all activity is aligned with organisational EDI commitments Lead integrated marketing, communications and audience strategies Ensure insight from audiences, members and partners informs organisational thinking Build the organisation's ability to interpret and use insight effectively Support income growth across membership, fundraising, partnerships and commercial activity, including venue hire Core Responsibilities Organisational Insight & Sense-Making Act as a steward for organisational insight, ensuring that learning from across programmes, audiences, membership, CRM and partnerships is connected and interpreted. You will help establish a rhythm of reflection and analysis that enables the organisation to identify patterns, clarify priorities and strengthen strategic decision-making. Working closely with senior colleagues, you will translate insight into clear narrative, positioning and implications for action. Brand, Marketing & Communications Strategy Lead an integrated marketing and communications strategy that strengthens Crafts Council's brand and supports organisational priorities. You will ensure communications are clear, confident and distinctive, with a tone that reflects Crafts Council's values: pioneering, playful and open. You will oversee brand consistency across digital platforms, campaigns, publications, partnerships and media activity. Audience Growth Lead the development of audience strategies that deepen engagement with priority communities including makers, educators, members, young people and the wider public. You will shape audience journeys across digital platforms, membership programmes and organisational activity, ensuring approaches are inclusive, insight-driven and aligned with our Equality, Diversity and Inclusion commitments. You will track KPIs, monitor campaign performance and produce reports that evaluate activity against targets, and adjust strategies based on analysis. Team Leadership & Capability Provide leadership and direction for the Marketing, Communications & Audiences team. You will ensure alignment between content, digital, CRM and audience insight, while supporting colleagues to develop skills, confidence and collaboration across the organisation. Reputation, Profile & Advocacy Strengthen Crafts Council's national and international profile through clear messaging, confident storytelling and strategic partnerships. You will oversee PR activity and ensure the organisation's narrative is active, consistent and aligned with wider sector conversations. Build and maintain relationships with external partners, media and cultural collaborators to extend reach and grow new audiences. Support the development team to activate partnerships and collaborations that require marketing support. Performance, Insight & Resource Management Oversee budgets, performance frameworks and evaluation across marketing & communications. Collaborate with Director of Programmes to ensure reporting and evaluation meet needs of Crafts Council and major funder Arts Council England. You will ensure that data and insight guide decision-making and that resources are prioritised for maximum strategic impact. Working with senior colleagues, you will ensure marketing activity supports income-related targets on membership growth, fundraising, sponsorship and partnerships and commercial performance. Who We're Looking For We are looking for a strategic marketing and communications leader who combines creativity with analytical thinking and enjoys helping organisations make sense of complex information. You will bring the ability to connect insight, narrative and strategy, helping Crafts Council articulate its role clearly and confidently in a changing cultural landscape. You will likely have experience working within the cultural, creative or mission-led sectors and a strong interest in creativity and craft. You will be familiar with mixed income models and understand how marketing can drive the growth of mission-led income. You will bring: Significant experience leading marketing, communications or audience strategies Strong understanding of digital ecosystems, audience journeys and insight-led marketing Experience working with data, CRM systems and audience segmentation A track record of developing brand narrative and organisational positioning Experience working with media, PR or strategic partnerships Experience leading and supporting teams The ability to synthesise complex information and translate it into clear messages Strong collaborative instincts and the ability to work across organisational boundaries Values You will demonstrate alignment with Crafts Council's values: Pioneering - exploring new ideas and possibilities Open - welcoming diverse perspectives and voices Playful - embracing curiosity and creativity Active - making things happen Collaborative - working together to achieve more General Uphold a strong commitment to accessibility, equity and social justice Contribute to a positive culture of collaboration and continuous improvement Comply with all Crafts Council policies, including GDPR and safeguarding Promote the highest level of audience, visitor and stakeholder experience Undertake any duties reasonably required for the role How to Apply . click apply for full job details
Mar 20, 2026
Full time
Job Description Job Title - Director of Marketing, Communications and Audiences. Contract and Hours - Permanent, part time, minimum of 3 days and up to 4 days per week. 0.6 - 0.8 / 21.75 - 29 hours per week (full time 36.25 hours per week). To commence as soon as possible from June 2026 onwards. A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role. We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff. Wednesday is a whole team office and gallery day when staff meetings take place. Salary - £65,000 to £70,000 gross per annum based on full-time working, equating to: £39,000 - £42,000 gross per annum based on part-time working 3 days per week, £52,000- £56,000 gross per annum based on part-time working 4 days per week. Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working. Reporting to - Executive Director. Managing - Senior Website & Digital Manager, Editor, Senior Salesforce Administrator and working collaboratively with Digital Marketing Officer. Working Closely With - Executive Team, Project Leads and external partners. About Us Crafts Council is the national charity for craft. We believe craft has the power to transform lives - enriching everyday experience, inspiring creativity, strengthening communities and expanding opportunity. We champion craft in all its forms: supporting makers and creative businesses, bringing craft education into schools, and shaping how the sector is represented nationally and internationally. As our audiences grow and our work evolves, we are looking for a strategic marketing and communications leader to help shape how we listen, learn and tell the story of craft today. About the Role The Director of Marketing, Communications & Audiences will lead our marketing, communications and audience development strategy. We are looking for an exceptional candidate who can help the organisation interpret insight, articulate a confident narrative and strengthen our public presence. Working closely with the Executive Director and senior leadership team, you will ensure that insight drawn from audiences, makers, members, programmes and partners informs: how we position craft nationally and internationally how we grow and engage our audiences how we strengthen our influence across the cultural and creative sectors You will lead a small but talented team and work across the organisation to build clarity, confidence and collaboration around our communications and audience strategies. At a pivotal moment for the organisation and the wider craft ecology, the Marketing, Communications & AudiencesDirector will ensure that insight drawn from audiences, makers, members, programmes, partners and data is actively interpreted and translated into clear narrative, confident positioning and effective engagement. Marketing and communications at Crafts Council are not only about promotion and growth. They are also key mechanisms through which the organisation listens, learns and shapes its influence. This is a strategic leadership role suited to someone who combines strong marketing expertise with curiosity, analytical thinking and an instinct for organisational narrative. Role Focus This role combines strategic marketing leadership, organisational insight and audience development. You will: Strengthen Crafts Council's brand, voice and public presence, ensuring that all activity is aligned with organisational EDI commitments Lead integrated marketing, communications and audience strategies Ensure insight from audiences, members and partners informs organisational thinking Build the organisation's ability to interpret and use insight effectively Support income growth across membership, fundraising, partnerships and commercial activity, including venue hire Core Responsibilities Organisational Insight & Sense-Making Act as a steward for organisational insight, ensuring that learning from across programmes, audiences, membership, CRM and partnerships is connected and interpreted. You will help establish a rhythm of reflection and analysis that enables the organisation to identify patterns, clarify priorities and strengthen strategic decision-making. Working closely with senior colleagues, you will translate insight into clear narrative, positioning and implications for action. Brand, Marketing & Communications Strategy Lead an integrated marketing and communications strategy that strengthens Crafts Council's brand and supports organisational priorities. You will ensure communications are clear, confident and distinctive, with a tone that reflects Crafts Council's values: pioneering, playful and open. You will oversee brand consistency across digital platforms, campaigns, publications, partnerships and media activity. Audience Growth Lead the development of audience strategies that deepen engagement with priority communities including makers, educators, members, young people and the wider public. You will shape audience journeys across digital platforms, membership programmes and organisational activity, ensuring approaches are inclusive, insight-driven and aligned with our Equality, Diversity and Inclusion commitments. You will track KPIs, monitor campaign performance and produce reports that evaluate activity against targets, and adjust strategies based on analysis. Team Leadership & Capability Provide leadership and direction for the Marketing, Communications & Audiences team. You will ensure alignment between content, digital, CRM and audience insight, while supporting colleagues to develop skills, confidence and collaboration across the organisation. Reputation, Profile & Advocacy Strengthen Crafts Council's national and international profile through clear messaging, confident storytelling and strategic partnerships. You will oversee PR activity and ensure the organisation's narrative is active, consistent and aligned with wider sector conversations. Build and maintain relationships with external partners, media and cultural collaborators to extend reach and grow new audiences. Support the development team to activate partnerships and collaborations that require marketing support. Performance, Insight & Resource Management Oversee budgets, performance frameworks and evaluation across marketing & communications. Collaborate with Director of Programmes to ensure reporting and evaluation meet needs of Crafts Council and major funder Arts Council England. You will ensure that data and insight guide decision-making and that resources are prioritised for maximum strategic impact. Working with senior colleagues, you will ensure marketing activity supports income-related targets on membership growth, fundraising, sponsorship and partnerships and commercial performance. Who We're Looking For We are looking for a strategic marketing and communications leader who combines creativity with analytical thinking and enjoys helping organisations make sense of complex information. You will bring the ability to connect insight, narrative and strategy, helping Crafts Council articulate its role clearly and confidently in a changing cultural landscape. You will likely have experience working within the cultural, creative or mission-led sectors and a strong interest in creativity and craft. You will be familiar with mixed income models and understand how marketing can drive the growth of mission-led income. You will bring: Significant experience leading marketing, communications or audience strategies Strong understanding of digital ecosystems, audience journeys and insight-led marketing Experience working with data, CRM systems and audience segmentation A track record of developing brand narrative and organisational positioning Experience working with media, PR or strategic partnerships Experience leading and supporting teams The ability to synthesise complex information and translate it into clear messages Strong collaborative instincts and the ability to work across organisational boundaries Values You will demonstrate alignment with Crafts Council's values: Pioneering - exploring new ideas and possibilities Open - welcoming diverse perspectives and voices Playful - embracing curiosity and creativity Active - making things happen Collaborative - working together to achieve more General Uphold a strong commitment to accessibility, equity and social justice Contribute to a positive culture of collaboration and continuous improvement Comply with all Crafts Council policies, including GDPR and safeguarding Promote the highest level of audience, visitor and stakeholder experience Undertake any duties reasonably required for the role How to Apply . click apply for full job details
Permanent, Full Time Here at South Thames Colleges Group, we are recruiting a new Deputy Chief Executive Officer (DCEO) to support the ongoing delivery of the Group's ambitious strategic plan to become an exceptional FE provider. The successful candidate will function as the Group's Chief Financial Officer and deputise for the Chief Executive as occasion requires. As Chief Financial Officer the incoming postholder should either hold a business or accountancy qualification or have a track record of providing strategic leadership in finance as well as substantial knowledge of HR, estates, operational systems and risk management in a complex multi-site organisation as the DCEO has Group responsibilities for Audit and Finance, Human Resources, Digital and IT Services, Management Information and Planning and Facilities and Estates. Following the retirement of our longstanding DCEO the incoming postholder will take over from a long period of sustained excellence in the delivery of the Group's Corporate Services, its compliance and financial performance. We will appoint an individual with a track record of proven leadership in the FE or another sector, backed by strong evidence of ongoing high performance in key Corporate metrics. This role requires a wide range of insight and experience across different aspects of resource management as well as a profound commitment to the highest standards of ethical conduct in public service. The incoming postholder will need to be able to demonstrate experience of working in a complex organisation with challenging funding regimes and the ability to learn and adapt quickly. The postholder will maintain the controls required by the Corporation to ensure accountability for managing the use of public funds. The role will be part of the wider Group Leadership Team taking an executive lead in all aspects of financial, human resources and estates management across the successful South Thames Colleges Group, formed in 2017 through merger. South Thames Colleges Group brings together four Colleges across South West London and this role will be a cornerstone for the next phase of its growth and development. The recruitment process will consist of the following stages: 13 March - Advertisements published 31 March 2026 - Recruitment closes 2 April 2026 - Longlisting complete; all candidates notified of decision 16 April 2026 - Longlisted candidates attend an assessment day; shortlisting at end of day and candidates informed of outcomes 17 April 2026 - Shortlisted candidates interviewed; appointment made subject to Corporation approval and satisfactory pre-employment checks South Thames Colleges Group very much encourages applications from candidates whose backgrounds are as diverse as the learners who attend the Group's Colleges. When clicking on 'Apply', you will be taken to the STCG Recruitment platform where you can download some supporting documents including a welcome from the Chair of Governors, the job description and person specification, South Thames Colleges Group's inspection report from May 2024, South Thames Colleges Group's financial statements from 2024-25, South Thames Colleges Group's School and Business Partnerships Impact Report 2024-25 and the Group's strategic plan. For an informal conversation about the role, please contact the Group Principal/Chief Executive, Peter Mayhew-Smith, The benefits package includes generous annual leave of 37 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. This leave is all in addition to Bank Holiday entitlement. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. When you click on 'Apply', you will be forwarded to the application page which sits on a platform hosted by an external partner called Iris Recruitment who support STCG throughout the recruitment process.
Mar 20, 2026
Full time
Permanent, Full Time Here at South Thames Colleges Group, we are recruiting a new Deputy Chief Executive Officer (DCEO) to support the ongoing delivery of the Group's ambitious strategic plan to become an exceptional FE provider. The successful candidate will function as the Group's Chief Financial Officer and deputise for the Chief Executive as occasion requires. As Chief Financial Officer the incoming postholder should either hold a business or accountancy qualification or have a track record of providing strategic leadership in finance as well as substantial knowledge of HR, estates, operational systems and risk management in a complex multi-site organisation as the DCEO has Group responsibilities for Audit and Finance, Human Resources, Digital and IT Services, Management Information and Planning and Facilities and Estates. Following the retirement of our longstanding DCEO the incoming postholder will take over from a long period of sustained excellence in the delivery of the Group's Corporate Services, its compliance and financial performance. We will appoint an individual with a track record of proven leadership in the FE or another sector, backed by strong evidence of ongoing high performance in key Corporate metrics. This role requires a wide range of insight and experience across different aspects of resource management as well as a profound commitment to the highest standards of ethical conduct in public service. The incoming postholder will need to be able to demonstrate experience of working in a complex organisation with challenging funding regimes and the ability to learn and adapt quickly. The postholder will maintain the controls required by the Corporation to ensure accountability for managing the use of public funds. The role will be part of the wider Group Leadership Team taking an executive lead in all aspects of financial, human resources and estates management across the successful South Thames Colleges Group, formed in 2017 through merger. South Thames Colleges Group brings together four Colleges across South West London and this role will be a cornerstone for the next phase of its growth and development. The recruitment process will consist of the following stages: 13 March - Advertisements published 31 March 2026 - Recruitment closes 2 April 2026 - Longlisting complete; all candidates notified of decision 16 April 2026 - Longlisted candidates attend an assessment day; shortlisting at end of day and candidates informed of outcomes 17 April 2026 - Shortlisted candidates interviewed; appointment made subject to Corporation approval and satisfactory pre-employment checks South Thames Colleges Group very much encourages applications from candidates whose backgrounds are as diverse as the learners who attend the Group's Colleges. When clicking on 'Apply', you will be taken to the STCG Recruitment platform where you can download some supporting documents including a welcome from the Chair of Governors, the job description and person specification, South Thames Colleges Group's inspection report from May 2024, South Thames Colleges Group's financial statements from 2024-25, South Thames Colleges Group's School and Business Partnerships Impact Report 2024-25 and the Group's strategic plan. For an informal conversation about the role, please contact the Group Principal/Chief Executive, Peter Mayhew-Smith, The benefits package includes generous annual leave of 37 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. This leave is all in addition to Bank Holiday entitlement. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. When you click on 'Apply', you will be forwarded to the application page which sits on a platform hosted by an external partner called Iris Recruitment who support STCG throughout the recruitment process.
This Role: Anti-Social Behaviour Office known internally as a "Tenancy Enforcement Lead" Full Time: Permanent Post based on a 37.5hr working week Salary Banding Range: London Region - £39,841 - £41,938 Nottingham/Midlands Region - £35,889 - £37,778 Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for a confident problem solver to take the lead on tacking anti-social behaviour and supporting lease enforcement. You as the Tenancy Enforcement Lead (ASB Officer) will take on a pivotal role providing specialist knowledge, and expert advice, ensuring the enforcement action is proportionate, effective and in line with legal requirements. A key part of your role will be overseeing day to day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home based, however travel will be required to support case management or attend legal proceedings inline with business requirements . Each case will present specific challenges, an effective individual using appropriate skills to manage cases sensitively and efficiently is required. Is that you! About the Role In this challenging yet rewarding position you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, Tenancy Fraud Team and managing agent/3rd parties by managing high-level anti-social behaviour (ASB) cases, investigate lease fraud and enforce lease conditions across our national portfolio. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues which could include gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into lease fraud and handling high-level ASB cases. Investigate reports, gather evidence and take decisive action to resolve issue, from noisy neighbours to serious lease breaches. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Provide specialist knowledge and guidance to support the continued learning to colleagues for positive customer outcomes through a mentoring approach Conducting regular reviews of ASB cases with Local Housing Managers to support compliance and providing strategic guidance for swift positive outcomes. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Experience in ASB management, safeguarding , and tenancy fraud investigations. Understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Collaborative approach to work across key teams to support successful case outcomes. Applications from backgrounds such as the Police, Probation, Housing, Enforcement Agencies would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Internal applicants are required to complete their company six-month probationary period before applying for a new role this is outlined in the Probation Policy and Probation Procedure. Internal applicants are encouraged to inform their Line Manager that they have made an application for another role within the organisation. If they do not wish to inform their Line Manager, then they should contact the Recruitment Team. Any colleague can apply for a fixed term role or permanent role. If the contract is a fixed term contract, then if successful, the role will be considered as a secondment for the existing colleague. Colleagues who are at risk of redundancy or on notice of redundancy will be considered priority applicants. Should such an applicant express an interest in a vacant post, the People Operations Team will advise the Recruitment Team and they will inform the Hiring Manager to ensure priority is given.
Mar 20, 2026
Full time
This Role: Anti-Social Behaviour Office known internally as a "Tenancy Enforcement Lead" Full Time: Permanent Post based on a 37.5hr working week Salary Banding Range: London Region - £39,841 - £41,938 Nottingham/Midlands Region - £35,889 - £37,778 Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for a confident problem solver to take the lead on tacking anti-social behaviour and supporting lease enforcement. You as the Tenancy Enforcement Lead (ASB Officer) will take on a pivotal role providing specialist knowledge, and expert advice, ensuring the enforcement action is proportionate, effective and in line with legal requirements. A key part of your role will be overseeing day to day cases via planned case reviews and leading on complex cases for our leaseholders and occasionally tenants where required. You will provide specialist knowledge and expert advice supporting the local teams to proactively progress. You will be predominantly home based, however travel will be required to support case management or attend legal proceedings inline with business requirements . Each case will present specific challenges, an effective individual using appropriate skills to manage cases sensitively and efficiently is required. Is that you! About the Role In this challenging yet rewarding position you will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety Teams, Tenancy Fraud Team and managing agent/3rd parties by managing high-level anti-social behaviour (ASB) cases, investigate lease fraud and enforce lease conditions across our national portfolio. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues which could include gang culture and organised crime. Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into lease fraud and handling high-level ASB cases. Investigate reports, gather evidence and take decisive action to resolve issue, from noisy neighbours to serious lease breaches. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Provide specialist knowledge and guidance to support the continued learning to colleagues for positive customer outcomes through a mentoring approach Conducting regular reviews of ASB cases with Local Housing Managers to support compliance and providing strategic guidance for swift positive outcomes. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Experience in ASB management, safeguarding , and tenancy fraud investigations. Understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Collaborative approach to work across key teams to support successful case outcomes. Applications from backgrounds such as the Police, Probation, Housing, Enforcement Agencies would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Internal applicants are required to complete their company six-month probationary period before applying for a new role this is outlined in the Probation Policy and Probation Procedure. Internal applicants are encouraged to inform their Line Manager that they have made an application for another role within the organisation. If they do not wish to inform their Line Manager, then they should contact the Recruitment Team. Any colleague can apply for a fixed term role or permanent role. If the contract is a fixed term contract, then if successful, the role will be considered as a secondment for the existing colleague. Colleagues who are at risk of redundancy or on notice of redundancy will be considered priority applicants. Should such an applicant express an interest in a vacant post, the People Operations Team will advise the Recruitment Team and they will inform the Hiring Manager to ensure priority is given.
An opportunity has arisen for a business support officer to come and join our Front Door Business Support Team part time. Front Door Business Support play an integral role in Dudley Children's Front Door with being the first point of contact for most families and professionals - whether over the phone or through our online portal. We are seeking a highly motivated and adaptable individual to join our team as we work in a time-sensitive environment therefore the ability to identify and progress referrals to the right person in a timely manner is essential to the role. About the Role As part of the business support team, you will: Answer phone calls coming into Front Door from the public and professionals. Pick up safeguarding referrals via Dudley Children's portal and central mailbox. Complete daily checks for meetings and work with partner agencies to complete this. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Mar 20, 2026
Seasonal
An opportunity has arisen for a business support officer to come and join our Front Door Business Support Team part time. Front Door Business Support play an integral role in Dudley Children's Front Door with being the first point of contact for most families and professionals - whether over the phone or through our online portal. We are seeking a highly motivated and adaptable individual to join our team as we work in a time-sensitive environment therefore the ability to identify and progress referrals to the right person in a timely manner is essential to the role. About the Role As part of the business support team, you will: Answer phone calls coming into Front Door from the public and professionals. Pick up safeguarding referrals via Dudley Children's portal and central mailbox. Complete daily checks for meetings and work with partner agencies to complete this. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Job Title:Tenancy Enforcement Officer Job Location: Brindley Place, Birmingham Covering Wolverhampton, Walsall, Telford and West Bromwich and Connock. Salary: 42,000 plus 750 Car allowance Contract type: Permanent Working hours: 37 hours per week About the role As part of our Localities team, you ll deliver a high-quality, customer-focused housing management service across a cross-tenure patch ?" with a strong specialist focus on anti-social behaviour (ASB) prevention, investigation and enforcement. This is a role for someone who can combine excellent tenancy management with the confidence to manage complex ASB and serious tenancy breach cases end-to-end, including progressing cases through legal routes where required. You ll take a victim-centred approach while also ensuring we act decisively and proportionately to protect communities and uphold tenancy conditions. Key responsibilities include : Leading on complex ASB case management, from first report and risk assessment through investigation, action planning, resolution and closure. Using a preventative and early-intervention approach: proportionate, timely actions that reduce harm and stop issues escalating. Gathering and managing evidence: interviews, home visits, professional witness evidence, case notes, action plans, and clear record keeping aligned to policy and legal requirements. Progressing enforcement and legal outcomes where appropriate, including preparing legal documentation, working with solicitors/counsel, attending court, and representing the organisation when required. Supporting victims and witnesses, taking a trauma-informed approach, ensuring safeguarding concerns are identified and appropriately escalated. Working closely with internal colleagues (including Housing, Neighbourhoods/Homes & Communities, Income, Repairs, and Support services) to deliver joined-up outcomes. Building effective partnerships with external agencies such as Police, Local Authorities, support organisations and community safety partners, including participating in and/or leading multi-agency meetings. Delivering core housing management activity across your patch, including managing tenancy changes and breaches, supporting tenancy sustainment, responding to property/estate issues, and providing clear advice to customers on their rights and responsibilities. Acting as a point of expertise on ASB and tenancy enforcement, sharing good practice and supporting colleagues to take confident early action on lower-level tenancy concerns. You ll be working independently in challenging situations and changing priorities, striving to add value to everything you do and contributing to safe, resilient communities. Please note: if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Application requirement: All applicants are required to submit a CV and cover letter detailing their experience in ASB case management and progressing enforcement/legal outcomes within a housing context. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You re a resilient, customer-focused housing professional who can balance empathy with firm, evidence-based decision-making. You re confident managing sensitive situations, building trust with residents, and taking proportionate action to address tenancy breaches and protect communities. You will have: Demonstrable experience of managing ASB cases within a housing or community safety context, including complex or high-risk cases. Experience of tenancy enforcement and progressing outcomes through formal routes where required (including preparing legal paperwork and working with legal representatives). Knowledge and experience of housing and tenancy law, including areas such as succession, assignments, mutual exchange, and ending tenancies. Strong partnership-working skills and confidence engaging with internal colleagues and external agencies. Excellent written skills, with the ability to produce clear, accurate documentation and case records to a high standard. The ability to self-manage a varied caseload, prioritise effectively, and meet targets and deadlines while maintaining quality and compliance. A good general or technical education beyond GCSE (e.g., A Levels / NVQ3 or equivalent level of ability), including verbal reasoning and numerical skills. Access to own vehicle and correct business insurance About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Mar 20, 2026
Full time
Job Title:Tenancy Enforcement Officer Job Location: Brindley Place, Birmingham Covering Wolverhampton, Walsall, Telford and West Bromwich and Connock. Salary: 42,000 plus 750 Car allowance Contract type: Permanent Working hours: 37 hours per week About the role As part of our Localities team, you ll deliver a high-quality, customer-focused housing management service across a cross-tenure patch ?" with a strong specialist focus on anti-social behaviour (ASB) prevention, investigation and enforcement. This is a role for someone who can combine excellent tenancy management with the confidence to manage complex ASB and serious tenancy breach cases end-to-end, including progressing cases through legal routes where required. You ll take a victim-centred approach while also ensuring we act decisively and proportionately to protect communities and uphold tenancy conditions. Key responsibilities include : Leading on complex ASB case management, from first report and risk assessment through investigation, action planning, resolution and closure. Using a preventative and early-intervention approach: proportionate, timely actions that reduce harm and stop issues escalating. Gathering and managing evidence: interviews, home visits, professional witness evidence, case notes, action plans, and clear record keeping aligned to policy and legal requirements. Progressing enforcement and legal outcomes where appropriate, including preparing legal documentation, working with solicitors/counsel, attending court, and representing the organisation when required. Supporting victims and witnesses, taking a trauma-informed approach, ensuring safeguarding concerns are identified and appropriately escalated. Working closely with internal colleagues (including Housing, Neighbourhoods/Homes & Communities, Income, Repairs, and Support services) to deliver joined-up outcomes. Building effective partnerships with external agencies such as Police, Local Authorities, support organisations and community safety partners, including participating in and/or leading multi-agency meetings. Delivering core housing management activity across your patch, including managing tenancy changes and breaches, supporting tenancy sustainment, responding to property/estate issues, and providing clear advice to customers on their rights and responsibilities. Acting as a point of expertise on ASB and tenancy enforcement, sharing good practice and supporting colleagues to take confident early action on lower-level tenancy concerns. You ll be working independently in challenging situations and changing priorities, striving to add value to everything you do and contributing to safe, resilient communities. Please note: if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Application requirement: All applicants are required to submit a CV and cover letter detailing their experience in ASB case management and progressing enforcement/legal outcomes within a housing context. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You re a resilient, customer-focused housing professional who can balance empathy with firm, evidence-based decision-making. You re confident managing sensitive situations, building trust with residents, and taking proportionate action to address tenancy breaches and protect communities. You will have: Demonstrable experience of managing ASB cases within a housing or community safety context, including complex or high-risk cases. Experience of tenancy enforcement and progressing outcomes through formal routes where required (including preparing legal paperwork and working with legal representatives). Knowledge and experience of housing and tenancy law, including areas such as succession, assignments, mutual exchange, and ending tenancies. Strong partnership-working skills and confidence engaging with internal colleagues and external agencies. Excellent written skills, with the ability to produce clear, accurate documentation and case records to a high standard. The ability to self-manage a varied caseload, prioritise effectively, and meet targets and deadlines while maintaining quality and compliance. A good general or technical education beyond GCSE (e.g., A Levels / NVQ3 or equivalent level of ability), including verbal reasoning and numerical skills. Access to own vehicle and correct business insurance About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Early Careers Delivery Manager Early Careers Delivery Manager Warrington or Bolton (Hybrid 3 days per week onsite, some travel across the North West required ad hoc) Full-time Permanent Band 4a People Team Salary Competitive Warrington or Bolton (Hybrid 3 days per week onsite, some travel across the North West required ad hoc) Full-time Permanent Band 4a People Team Salary Competitive Shape the future of talent at United Utilities At United Utilities, we're committed to creating a greener, healthier and more prosperous North West. A huge part of that mission is investing in the next generation of talent and that's where you come in. We're looking for an Early Careers Delivery Manager to Manage the end-to-end delivery of our early careers and education programmes. From apprenticeships to further education pathways, you'll ensure our schemes are high-quality, compliant, future-focused and aligned to the skills our business needs to thrive. This is a fantastic opportunity to make a real impact supporting people at the very start of their careers while shaping the capability of a FTSE 100 organisation. What you'll be doing Delivering our early careers strategy Own the end-to-end delivery of all early careers and education schemes across UU Engage and manage framework suppliers to ensure a diverse, high-quality portfolio of programmes Oversee funding processes, including the Skills & Growth levy and compliance with the Department for Education requirements Drive performance and continuous improvement Track and monitor levy spend against funding profiles Ensure compliance with external regulators and OFSTED Inspection requirements Manage early careers steering groups to enhance delivery and meet business needs Shape the future skills of our organisation Understand emerging skills gaps and future capability needs Develop appropriate learning pathways and programme enhancements Manage centrally funded early careers colleagues and support their development Build strong relationships and safeguard our people Act as a designated safeguarding officer Manage supplier relationships across commercial and government contracts Work collaboratively across the Education team to deliver a high-quality service to stakeholders What you'll bring APM Level 4 qualification Strong experience managing high-value, end-to-end business projects Understand OFSTED requirements, apprenticeship standards and education funding Ability to analyse data, interpret financial information and manage budgets Excellent Excel skills and confident presenting with PowerPoint Knowledge of the regulated water industry (desirable) Experience managing people and building high-performing teams A passion for developing talent and delivering exceptional learner experiences Why join United Utilities? You'll be part of a purpose-driven organisation committed to supporting people, communities and the environment. You'll also enjoy a fantastic benefits package, including: 26 days' holiday rising to 30 with service, plus bank holidays Up to 10.5% bonus Up to 14% employer pension contribution (21% combined) Company-funded healthcare plan & private medical Gym discounts, EV car scheme, ShareBuy and flexible benefits Enhanced parental leave Mental health first aiders and employee assistance support We're committed to building an inclusive workplace that reflects the communities we serve. If you need adjustments during the recruitment process, we'll support you.
Mar 20, 2026
Full time
Early Careers Delivery Manager Early Careers Delivery Manager Warrington or Bolton (Hybrid 3 days per week onsite, some travel across the North West required ad hoc) Full-time Permanent Band 4a People Team Salary Competitive Warrington or Bolton (Hybrid 3 days per week onsite, some travel across the North West required ad hoc) Full-time Permanent Band 4a People Team Salary Competitive Shape the future of talent at United Utilities At United Utilities, we're committed to creating a greener, healthier and more prosperous North West. A huge part of that mission is investing in the next generation of talent and that's where you come in. We're looking for an Early Careers Delivery Manager to Manage the end-to-end delivery of our early careers and education programmes. From apprenticeships to further education pathways, you'll ensure our schemes are high-quality, compliant, future-focused and aligned to the skills our business needs to thrive. This is a fantastic opportunity to make a real impact supporting people at the very start of their careers while shaping the capability of a FTSE 100 organisation. What you'll be doing Delivering our early careers strategy Own the end-to-end delivery of all early careers and education schemes across UU Engage and manage framework suppliers to ensure a diverse, high-quality portfolio of programmes Oversee funding processes, including the Skills & Growth levy and compliance with the Department for Education requirements Drive performance and continuous improvement Track and monitor levy spend against funding profiles Ensure compliance with external regulators and OFSTED Inspection requirements Manage early careers steering groups to enhance delivery and meet business needs Shape the future skills of our organisation Understand emerging skills gaps and future capability needs Develop appropriate learning pathways and programme enhancements Manage centrally funded early careers colleagues and support their development Build strong relationships and safeguard our people Act as a designated safeguarding officer Manage supplier relationships across commercial and government contracts Work collaboratively across the Education team to deliver a high-quality service to stakeholders What you'll bring APM Level 4 qualification Strong experience managing high-value, end-to-end business projects Understand OFSTED requirements, apprenticeship standards and education funding Ability to analyse data, interpret financial information and manage budgets Excellent Excel skills and confident presenting with PowerPoint Knowledge of the regulated water industry (desirable) Experience managing people and building high-performing teams A passion for developing talent and delivering exceptional learner experiences Why join United Utilities? You'll be part of a purpose-driven organisation committed to supporting people, communities and the environment. You'll also enjoy a fantastic benefits package, including: 26 days' holiday rising to 30 with service, plus bank holidays Up to 10.5% bonus Up to 14% employer pension contribution (21% combined) Company-funded healthcare plan & private medical Gym discounts, EV car scheme, ShareBuy and flexible benefits Enhanced parental leave Mental health first aiders and employee assistance support We're committed to building an inclusive workplace that reflects the communities we serve. If you need adjustments during the recruitment process, we'll support you.
Our public sector client based in the South West is seeking an outstanding individual to join their senior leadership team. This is an opportunity to play a pivotal role in safeguarding the Council's financial resilience, statutory compliance and long-term sustainability. As Assistant Director of Finance, you will play a central role in the Council's corporate leadership, working closely with the wider accountancy teams to strengthen financial stewardship and support effective service delivery. You will help shape the medium- and long-term financial strategy, safeguard the integrity of statutory reporting, and provide authoritative, solutions focused advice to Members and senior officers. This role comes at a time of significant financial pressure and change across local government, offering the opportunity to influence critical decisions and help steer the organisation through an evolving and highly challenging fiscal landscape. Reporting to the Director of Finance (Section 151 Officer), and supporting the Deputy Director of Finance (Deputy Section 151), you will provide strategic leadership across the Council's accountancy management teams while ensuring the authority remains compliant with statutory and professional standards and enabling informed, evidence-based decision-making. Key responsibilities: Working alongside the Deputy Director of Finance Leading and coordinating monthly budget monitoring and reporting Developing key aspects of the Council's Medium and Long-Term Financial Planning Leading service closure and supporting the production of the Statement of Accounts Providing authoritative advice to Members and senior officers Stewardship of complex financial relationships with external partners Leadership of large specialist finance teams Key requirements: Fully qualified accountant Extensive experience at a senior level within local government or the wider public sector Drive and motivation to support financial transformation and innovation Ability to regularly attend the office in Devon To find out more about this exciting opportunity, please reach out to Kathryn Evans in the Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Mar 20, 2026
Contractor
Our public sector client based in the South West is seeking an outstanding individual to join their senior leadership team. This is an opportunity to play a pivotal role in safeguarding the Council's financial resilience, statutory compliance and long-term sustainability. As Assistant Director of Finance, you will play a central role in the Council's corporate leadership, working closely with the wider accountancy teams to strengthen financial stewardship and support effective service delivery. You will help shape the medium- and long-term financial strategy, safeguard the integrity of statutory reporting, and provide authoritative, solutions focused advice to Members and senior officers. This role comes at a time of significant financial pressure and change across local government, offering the opportunity to influence critical decisions and help steer the organisation through an evolving and highly challenging fiscal landscape. Reporting to the Director of Finance (Section 151 Officer), and supporting the Deputy Director of Finance (Deputy Section 151), you will provide strategic leadership across the Council's accountancy management teams while ensuring the authority remains compliant with statutory and professional standards and enabling informed, evidence-based decision-making. Key responsibilities: Working alongside the Deputy Director of Finance Leading and coordinating monthly budget monitoring and reporting Developing key aspects of the Council's Medium and Long-Term Financial Planning Leading service closure and supporting the production of the Statement of Accounts Providing authoritative advice to Members and senior officers Stewardship of complex financial relationships with external partners Leadership of large specialist finance teams Key requirements: Fully qualified accountant Extensive experience at a senior level within local government or the wider public sector Drive and motivation to support financial transformation and innovation Ability to regularly attend the office in Devon To find out more about this exciting opportunity, please reach out to Kathryn Evans in the Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Site Security Officer - On site in Crowborough 35,000pa + Excellent Benefits Package Full-Time Permanent - 48hr week; 12 hour shifts (4 on/4off) SIA Licence ESSENTIAL Due to location - driving licence and access to your own vehicle is ESSENTIAL We are currently seeking dedicated and proactive Security Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. To provide on-site security presence and support across asylum accommodation in Crowborough, ensuring the safety and welfare of service users, staff, and assets. The Site Security Officer will act as a visible deterrent, respond to incidents, and uphold the standards of security and safeguarding in line with the AASC contract and Schedule 2 requirements. Duties and Responsibilities Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as appropriate. Support service users in maintaining a safe living environment. Complete incident reports, HPNs, and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Support other sites or regions when required Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Mar 20, 2026
Full time
Site Security Officer - On site in Crowborough 35,000pa + Excellent Benefits Package Full-Time Permanent - 48hr week; 12 hour shifts (4 on/4off) SIA Licence ESSENTIAL Due to location - driving licence and access to your own vehicle is ESSENTIAL We are currently seeking dedicated and proactive Security Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. To provide on-site security presence and support across asylum accommodation in Crowborough, ensuring the safety and welfare of service users, staff, and assets. The Site Security Officer will act as a visible deterrent, respond to incidents, and uphold the standards of security and safeguarding in line with the AASC contract and Schedule 2 requirements. Duties and Responsibilities Maintain a visible and professional security presence at designated accommodation sites. Monitor access control, conduct patrols, and ensure site integrity. Respond to incidents and escalate to the Security Team Leader as appropriate. Support service users in maintaining a safe living environment. Complete incident reports, HPNs, and other documentation accurately and promptly. Assist with safeguarding referrals and protective measures for vulnerable individuals. Ensure compliance with health & safety, data protection, and contractual obligations. Operate CCTV and other surveillance systems as required. Support other sites or regions when required Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme If you're a committed professional looking for a rewarding and autonomous role with a growing and respected organisation, it would be great to hear from you. The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
IMH Recruitment are seeking experienced Business Support Officers (Level 3) for our client in Barnsley., S70. This role requires minute taking experience , ideally within a safeguarding or child protection setting. Key Duties: Minute Safeguarding / Child Protection conferences (face-to-face, office-based) Upload and distribute approved minutes via the Children s database Provide confidential admin support to front-line services Handle phone, email, and face-to-face enquiries Organise meetings, diaries, and appointments Maintain accurate records and databases Support reports, data handling, and general admin tasks Requirements: Previous business support/admin experience Business Admin qualification to a Level 3 standard is preferred Strong minute taking skills (fast and accurate) Experience handling sensitive and confidential information Good IT skills (Microsoft Office) Strong communication and organisational skills Ability to work to deadlines in a busy environment Basic DBS required Hours & Pay: Monday Friday, 8:30am 5:00pm £13.69 per hour Weekly pay via agency! 37 Hours per week. If you re interested, apply today with an up to date CV! For more information, please give the office a call on (phone number removed)!
Mar 20, 2026
Full time
IMH Recruitment are seeking experienced Business Support Officers (Level 3) for our client in Barnsley., S70. This role requires minute taking experience , ideally within a safeguarding or child protection setting. Key Duties: Minute Safeguarding / Child Protection conferences (face-to-face, office-based) Upload and distribute approved minutes via the Children s database Provide confidential admin support to front-line services Handle phone, email, and face-to-face enquiries Organise meetings, diaries, and appointments Maintain accurate records and databases Support reports, data handling, and general admin tasks Requirements: Previous business support/admin experience Business Admin qualification to a Level 3 standard is preferred Strong minute taking skills (fast and accurate) Experience handling sensitive and confidential information Good IT skills (Microsoft Office) Strong communication and organisational skills Ability to work to deadlines in a busy environment Basic DBS required Hours & Pay: Monday Friday, 8:30am 5:00pm £13.69 per hour Weekly pay via agency! 37 Hours per week. If you re interested, apply today with an up to date CV! For more information, please give the office a call on (phone number removed)!
Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases and ongoing cases. Allocating cases. Deals with customer queries and supports customers with accessibility requirements as appropriate. Highlights any high-risk or safeguarding concerns identified during contact. Attends regular contact tracing meetings. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment Experience in managing one's own workload Experience with telephone systems, TEAMS, Outlook and the Internet Demonstrated strong interpersonal skills ability to communicate clearly and sensitively Must be able to show empathy, patience and encouragement Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary Strong attention to detail and communication skills Ability to understand technical information Must be able to thrive in a fast-paced environment, working remotely or office-based Commitment to high levels of customer service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 20, 2026
Contractor
Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases and ongoing cases. Allocating cases. Deals with customer queries and supports customers with accessibility requirements as appropriate. Highlights any high-risk or safeguarding concerns identified during contact. Attends regular contact tracing meetings. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment Experience in managing one's own workload Experience with telephone systems, TEAMS, Outlook and the Internet Demonstrated strong interpersonal skills ability to communicate clearly and sensitively Must be able to show empathy, patience and encouragement Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary Strong attention to detail and communication skills Ability to understand technical information Must be able to thrive in a fast-paced environment, working remotely or office-based Commitment to high levels of customer service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
We are looking for a dedicated Income Officer to join our team on a permanent part time basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings Provide representation for Incommunities in County Court for the recovery of arrears when required Provide budgeting and benefits advice to promote financial independence. Manage a caseload of welfare benefits and money advice cases. Conduct telephone triage and provide tailored debt advice, including signposting to specialist services. Promote financial inclusion by teaching basic budgeting and money management skills. Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals. Action concerns from colleagues, external contacts, or customers requiring additional assistance. Assess and assist customers at risk of tenancy failure, developing outcome-based action plans. Provide advice on budgeting, employment, life skills, and tenancy management. Action concerns about at-risk customers, support needs and create support plans or refer as necessary. Provide advice and specialist assistance to Neighbourhood Officers and other agencies. Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness. Build and maintain strong links with DWP, Housing Benefit departments, and local partners. Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice. Participate in campaigns promoting money advice and benefit take-up and create related publicity materials. Requirements Confident communication & interpersonal Skills. Organised and Self Motivated. Experience of dealing with Welfare rights and Benefits. Experience of advocating for people, managing debt and giving budgeting advice. Experience of dealing with socially and/or financially vulnerable individuals. Experience of working in the social Housing/Support sector (desirable) Good understanding of Safeguarding children and adults. Good understanding of the Social Housing Sector and factors affecting at risk customers. Personal values and approach that aligns with Incommunities approach. Full driving licence with own vehicle and business use insurance. Right to Work in the UK - Visa sponsorship is not available. Benefits Starting salary of £16,253 per year (Pay award due in April) £1,000 essential car user allowance per year plus mileage (pro rata) Social Housing Pension Scheme with up-to 10% employer contribution Annual leave: 28 days which increases with service up to 32 plus public holidays pro rata Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Hybrid working Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Mar 20, 2026
Full time
We are looking for a dedicated Income Officer to join our team on a permanent part time basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings Provide representation for Incommunities in County Court for the recovery of arrears when required Provide budgeting and benefits advice to promote financial independence. Manage a caseload of welfare benefits and money advice cases. Conduct telephone triage and provide tailored debt advice, including signposting to specialist services. Promote financial inclusion by teaching basic budgeting and money management skills. Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals. Action concerns from colleagues, external contacts, or customers requiring additional assistance. Assess and assist customers at risk of tenancy failure, developing outcome-based action plans. Provide advice on budgeting, employment, life skills, and tenancy management. Action concerns about at-risk customers, support needs and create support plans or refer as necessary. Provide advice and specialist assistance to Neighbourhood Officers and other agencies. Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness. Build and maintain strong links with DWP, Housing Benefit departments, and local partners. Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice. Participate in campaigns promoting money advice and benefit take-up and create related publicity materials. Requirements Confident communication & interpersonal Skills. Organised and Self Motivated. Experience of dealing with Welfare rights and Benefits. Experience of advocating for people, managing debt and giving budgeting advice. Experience of dealing with socially and/or financially vulnerable individuals. Experience of working in the social Housing/Support sector (desirable) Good understanding of Safeguarding children and adults. Good understanding of the Social Housing Sector and factors affecting at risk customers. Personal values and approach that aligns with Incommunities approach. Full driving licence with own vehicle and business use insurance. Right to Work in the UK - Visa sponsorship is not available. Benefits Starting salary of £16,253 per year (Pay award due in April) £1,000 essential car user allowance per year plus mileage (pro rata) Social Housing Pension Scheme with up-to 10% employer contribution Annual leave: 28 days which increases with service up to 32 plus public holidays pro rata Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Hybrid working Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
An opportunity has arisen for a business support officer to come and join our Adolescent Safeguarding Support Team. Business Support play an integral role in enabling social workers to keep children's files accurate and up to date. With the assistance provided by business support, social workers can focus more on their core responsibilities and ensure that every child's records are maintained properly. This collaborative approach not only streamlines our processes but also makes a real difference in ensuring we provide the best possible service for children and young people. We are seeking a highly motivated and adaptable individual to join our team as we work in a time-sensitive environment therefore the ability to identify and progress referrals to the right person in a timely manner is essential to the role. About the Role Answer phone calls from the public and professionals. Minute meetings and workbooks Correct data quality General admin tasks to assist Social Workers be expected to work on site (in the office) full time up to 12 months 37 hours per week 13.26 PAYE/ 17.34 UMBRELLA per hour Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Mar 20, 2026
Seasonal
An opportunity has arisen for a business support officer to come and join our Adolescent Safeguarding Support Team. Business Support play an integral role in enabling social workers to keep children's files accurate and up to date. With the assistance provided by business support, social workers can focus more on their core responsibilities and ensure that every child's records are maintained properly. This collaborative approach not only streamlines our processes but also makes a real difference in ensuring we provide the best possible service for children and young people. We are seeking a highly motivated and adaptable individual to join our team as we work in a time-sensitive environment therefore the ability to identify and progress referrals to the right person in a timely manner is essential to the role. About the Role Answer phone calls from the public and professionals. Minute meetings and workbooks Correct data quality General admin tasks to assist Social Workers be expected to work on site (in the office) full time up to 12 months 37 hours per week 13.26 PAYE/ 17.34 UMBRELLA per hour Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Chief Executive Officer/ CEO - Emmaus Greenwich are seeking a Chief Executive Officer to join their team in Greenwich, London, in this permanent, full-time role. Reporting directly to the Board of Trustees, you will provide strategic leadership, direction, and management of the community and social enterprise activities, ensuring the overall mission, values, and sustainability of Emmaus Greenwich. Fantastic company benefits include: Salary:£60,000 £65,000 per annum, depending on experience Holiday: 25 days holiday, plus Bank Holidays Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling About the role: As Chief Executive Officer, you will lead the development and delivery of Emmaus Greenwich s strategic plan, providing clear vision and leadership across the community and its business activities. You will be responsible for ensuring financial sustainability, robust governance, and compliance, while fostering a positive culture and empowering staff and volunteers. You will oversee the welfare, safeguarding, and development of companions, lead social enterprise initiatives, manage facilities and operations, and represent the organisation externally to maximise impact and profile. Main duties and responsibilities: Lead the strategic development, operational management, and delivery of Emmaus Greenwich s objectives, ensuring sustainability, compliance, and effective governance. Oversee the welfare, safeguarding, and engagement of companions, promoting person-centred support, training, and community participation. Manage financial performance, budgets, forecasts, and risk, working closely with the Treasurer and Finance Manager to ensure sound financial control and value-for-money. Oversee operations, facilities, IT, and administrative systems to ensure the safe and effective running of the community. Provide leadership, development, and support to staff and volunteers, embedding a values-driven, inclusive, and empowering culture. Represent Emmaus Greenwich externally, building relationships with stakeholders, funders, and the wider community, while promoting the organisation s profile, outreach initiatives, and social enterprise. About you: As Chief Executive Officer, you will be an experienced senior leader with proven skills in strategic management, people leadership, financial oversight, and operational delivery. You will have excellent communication, negotiation, and stakeholder management abilities, with a strong track record in managing staff, volunteers, or teams within a charitable, social enterprise, or comparable environment. You will be proactive, resilient, empathetic, and committed to social impact, with the ability to model the values and ethos of Emmaus. Experience of working with a Board of Trustees, social enterprise management, outreach, and familiarity with homelessness or supported housing is desirable. About Emmaus: Emmaus Greenwich is part of the national Emmaus federation, dedicated to empowering formerly homeless and socially disadvantaged people through meaningful work, community living, and skills development. By joining the team, you will lead a charity with a strong social mission, making a tangible difference in people s lives while working in a supportive, values-driven environment. If you have the relevant skills and experience for this Chief Executive Officer role and would like to be considered, please apply by forwarding an up-to-date CV with a covering statement (as one document) of no more than two sides of A4 setting out your reasons for applying and how your skills, knowledge and experience as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. No recruitment agencies, please This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Mar 19, 2026
Full time
Chief Executive Officer/ CEO - Emmaus Greenwich are seeking a Chief Executive Officer to join their team in Greenwich, London, in this permanent, full-time role. Reporting directly to the Board of Trustees, you will provide strategic leadership, direction, and management of the community and social enterprise activities, ensuring the overall mission, values, and sustainability of Emmaus Greenwich. Fantastic company benefits include: Salary:£60,000 £65,000 per annum, depending on experience Holiday: 25 days holiday, plus Bank Holidays Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling About the role: As Chief Executive Officer, you will lead the development and delivery of Emmaus Greenwich s strategic plan, providing clear vision and leadership across the community and its business activities. You will be responsible for ensuring financial sustainability, robust governance, and compliance, while fostering a positive culture and empowering staff and volunteers. You will oversee the welfare, safeguarding, and development of companions, lead social enterprise initiatives, manage facilities and operations, and represent the organisation externally to maximise impact and profile. Main duties and responsibilities: Lead the strategic development, operational management, and delivery of Emmaus Greenwich s objectives, ensuring sustainability, compliance, and effective governance. Oversee the welfare, safeguarding, and engagement of companions, promoting person-centred support, training, and community participation. Manage financial performance, budgets, forecasts, and risk, working closely with the Treasurer and Finance Manager to ensure sound financial control and value-for-money. Oversee operations, facilities, IT, and administrative systems to ensure the safe and effective running of the community. Provide leadership, development, and support to staff and volunteers, embedding a values-driven, inclusive, and empowering culture. Represent Emmaus Greenwich externally, building relationships with stakeholders, funders, and the wider community, while promoting the organisation s profile, outreach initiatives, and social enterprise. About you: As Chief Executive Officer, you will be an experienced senior leader with proven skills in strategic management, people leadership, financial oversight, and operational delivery. You will have excellent communication, negotiation, and stakeholder management abilities, with a strong track record in managing staff, volunteers, or teams within a charitable, social enterprise, or comparable environment. You will be proactive, resilient, empathetic, and committed to social impact, with the ability to model the values and ethos of Emmaus. Experience of working with a Board of Trustees, social enterprise management, outreach, and familiarity with homelessness or supported housing is desirable. About Emmaus: Emmaus Greenwich is part of the national Emmaus federation, dedicated to empowering formerly homeless and socially disadvantaged people through meaningful work, community living, and skills development. By joining the team, you will lead a charity with a strong social mission, making a tangible difference in people s lives while working in a supportive, values-driven environment. If you have the relevant skills and experience for this Chief Executive Officer role and would like to be considered, please apply by forwarding an up-to-date CV with a covering statement (as one document) of no more than two sides of A4 setting out your reasons for applying and how your skills, knowledge and experience as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. No recruitment agencies, please This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy . Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Input and interrogate data systems and produce statistical reports. Manage room bookings. Conduct staff well-being checks. Conduct inventory and health and safety checks. Report building repairs. Contribute to service planning and delivery. Support recruitment processes and organise cover arrangements. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. You may be required to undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children and families in Dudley. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Mar 19, 2026
Seasonal
Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy . Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Input and interrogate data systems and produce statistical reports. Manage room bookings. Conduct staff well-being checks. Conduct inventory and health and safety checks. Report building repairs. Contribute to service planning and delivery. Support recruitment processes and organise cover arrangements. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. You may be required to undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children and families in Dudley. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
We are looking for committed and detail-focused Team Leaders to join our new specialist high risk domestic abuse service. As a new service, we have 2 x Team Leader positions available. These roles are full time, hybrid working with two days per week from our office in Boscombe. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Welcome Bonus : £500 on successful completion of probation period. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Team Leader you will ensure excellent service delivery in accordance with the service specification and performance targets. You will need to be able to support operational staff to deliver high quality, risk led and tailored support. You will focus on the performance management of team members including the allocation and auditing of cases in line with service standards. Key Responsibilities: Responsible for completing case audits, reviews and reviewing data to ensure oversight of teams Responsible for capturing data and evidence around the outcomes of the service Responsible for allocating work across the wider team - analysing data to monitor patterns, trends and comparing these to resources Be a designated safeguarding officer, available to make defensible decisions quickly and effectively on safeguarding matters ensuring the dignity, safety and security of victims is at the heart of your work. This will also include providing guidance and support to staff. Work with the Operations Manager to ensure excellent service delivery in line with business plans by reviewing data and information to effectively address any performance issues. Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures Promote effective communication channels including co-ordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues. Represent the service and victims at external events including HRDA, DA forums etc where needed. About You: You will hold an approved and accredited IDVA qualification and will ideally have had previous line management experience and be confident leading a team. You will need: A strong understanding of domestic abuse and violence and the impact this has on victims. Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus. Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals. Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. Gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance An understanding of confidentiality, safeguarding and other legal requirements Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages, specifically Excel This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Mar 19, 2026
Full time
We are looking for committed and detail-focused Team Leaders to join our new specialist high risk domestic abuse service. As a new service, we have 2 x Team Leader positions available. These roles are full time, hybrid working with two days per week from our office in Boscombe. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Welcome Bonus : £500 on successful completion of probation period. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As a Team Leader you will ensure excellent service delivery in accordance with the service specification and performance targets. You will need to be able to support operational staff to deliver high quality, risk led and tailored support. You will focus on the performance management of team members including the allocation and auditing of cases in line with service standards. Key Responsibilities: Responsible for completing case audits, reviews and reviewing data to ensure oversight of teams Responsible for capturing data and evidence around the outcomes of the service Responsible for allocating work across the wider team - analysing data to monitor patterns, trends and comparing these to resources Be a designated safeguarding officer, available to make defensible decisions quickly and effectively on safeguarding matters ensuring the dignity, safety and security of victims is at the heart of your work. This will also include providing guidance and support to staff. Work with the Operations Manager to ensure excellent service delivery in line with business plans by reviewing data and information to effectively address any performance issues. Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures Promote effective communication channels including co-ordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues. Represent the service and victims at external events including HRDA, DA forums etc where needed. About You: You will hold an approved and accredited IDVA qualification and will ideally have had previous line management experience and be confident leading a team. You will need: A strong understanding of domestic abuse and violence and the impact this has on victims. Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus. Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals. Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. Gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance An understanding of confidentiality, safeguarding and other legal requirements Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages, specifically Excel This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Salary £37,400 + Car Allowance Location Hybrid - weekly presence required in Peterborough office Are you passionate about creating safer, stronger communities? At Amplius, we re looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our North Northampton area. In this role, you ll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am 5:15pm) Location: Hybrid weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI s, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we re looking for CIH Level 3 already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Able to use housing systems effectively Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required A full UK driving licence, access toa car and willingness to travel is required. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 15th March Phone screening: Week Commencing 16th March Interviews: Week Commencing 23rd March (in Rushden or Peterborough) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes now and into the future.
Mar 19, 2026
Full time
Salary £37,400 + Car Allowance Location Hybrid - weekly presence required in Peterborough office Are you passionate about creating safer, stronger communities? At Amplius, we re looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our North Northampton area. In this role, you ll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am 5:15pm) Location: Hybrid weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office Snapshot of your role Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses. Complete full case management, including proportionality assessments and preparation should any legal action be required. Understand and work towards regional performance against KPI s, service standards and customer satisfaction measures Build and maintain effective relationships with local statutory officers in a designated area. Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible. Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management Ensure compliance with policies and procedures Maintain a detailed knowledge of anti-social behaviour best practice and legislation Champion a culture of safeguarding, inclusion, and customer empowerment. What we re looking for CIH Level 3 already achieved, working towards or willing to do so. Good knowledge and experience overseeing complex ASB & Community Safety case management. Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014 Up to date knowledge of the regulatory environment Experience of building positive relationships with Local Authority partners and other key stakeholders Able to use housing systems effectively Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges Able to travel around a large geographical area as required A full UK driving licence, access toa car and willingness to travel is required. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 15th March Phone screening: Week Commencing 16th March Interviews: Week Commencing 23rd March (in Rushden or Peterborough) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Why join Amplius? At Amplius, you ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes now and into the future.
