Customer Success Manager - Edtech

Customer Success Manager
Holborn, London (Mon & Fri WFH)
£45k £55k base £60k £70k OTE

Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing.

In the last 12 months alone, they ve grown their client base by 300% and now support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact.

This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders, and stakeholders to drive adoption, engagement, and long-term success.

Customer Success Manager Role

You ll own a portfolio of 150 schools, acting as a trusted advisor across teachers, leadership teams, and wider stakeholders.

This is not a passive account management role.

You ll be hands-on coaching, guiding, and influencing schools to get the most out of the platform, improve student outcomes, and embed wellbeing into everyday learning.

Success here is measured through retention, engagement, and growth.

Customer Success Manager Responsibilities

• Build strong, consultative relationships with teachers and school leaders
• Run discovery sessions to understand each school s goals, challenges, and priorities
• Create and execute tailored success plans to drive adoption and outcomes
• Deliver training sessions (1:1 and group) to drive engagement across classrooms
• Use data to identify risks and proactively intervene to protect retention
• Own renewals and expansion conversations across your portfolio
• Drive increased usage and footprint within existing accounts
• Feed customer insights back into product and wider business strategy

Customer Success Manager Requirements

• 2 4 years experience in a SaaS Customer Success (or similar) role
• Proven experience owning customer relationships, including renewals and growth
• Strong relationship-building skills consultative, empathetic, and credible
• Confident influencing stakeholders and driving behavioural change
• Comfortable delivering training, onboarding, or workshops
• Highly organised, able to manage a large portfolio without losing detail
• Self-starter mindset with the ability to operate in a fast-growth environment

Nice to have:

• Experience working with or selling into schools / education
• Exposure to mission-led or impact-driven products

Why Join

• Mission-led product tackling a genuinely important global challenge
• High-growth environment with strong demand and market momentum
• Small, high-performing team with real ownership and autonomy
• Profitable, independent business with no external pressure or noise
• Hybrid working (central London office + flexibility)
• International exposure with a global customer base
• Regular team meetups across international locations

Bottom Line

If you enjoy working closely with customers, driving real outcomes, and being part of a business with purpose this is a strong opportunity to step into a high-impact CSM role.

Particularly suited to someone who wants more ownership, more influence, and more meaning in what they re doing day-to-day.

Certus Recruitment is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.