Customer Service Coordinator

This is an exciting opportunity for someone who thrives in a fast-paced, target-driven environment and enjoys building strong relationships with customers while supporting sales activity.

As a Customer Service Co-Ordinator, you will act as a key point of contact for customers, ensuring a seamless and professional experience from initial enquiry through to order completion.

You will play a vital role in supporting sales, managing customer interactions, and contributing to a high-performing team environment.

• Act as the main point of contact for customers via phone and email
• Understand customer needs and deliver outstanding service and sales support
• Build and maintain strong customer relationships to encourage repeat business
• Work towards individual and team sales targets
• Support lead follow-ups and proactive sales activity
• Collaborate with colleagues and management to maintain high service standards
• Accurately manage customer data using internal systems
• Handle confidential and financial information with professionalism
• Contribute positively to a fast-paced, energetic team environment

My client is looking for a confident, organised and commercially aware individual with a passion for customer service and sales.

Essential Skills & Experience:

• Positive, proactive attitude with a strong motivation to succeed in sales
• Excellent communication skills and confidence in customer interactions
• Proven ability to meet and exceed targets
• Calm and professional under pressure
• Strong Microsoft Office skills, including intermediate Excel
• Experience using databases and CRM/CMS systems

• Salary up to 28,000
• Full-time, permanent opportunity
• Supportive and collaborative team environment
• Opportunity to develop both customer service and sales skills
• Office-based role in Newmarket

EA First Ltd are acting as an Employment Agency for this permanent vacancy.