Income and Tenancy Sustainment Lead

Babergh and Mid Suffolk District Councils are looking to recruit an Income and Tenancy Sustainment Lead to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn £53,460 - £63,013 per annum (pro rata for part time).

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

What we are looking for

We are seeking a dynamic and experienced Income and Sustainment Lead to join our newly transformed Housing Management Service.

If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

As Income and Tenancy Sustainment Lead, you will play a crucial role in driving forward our mission to enhance services for our council tenants.

Our service is making significant strides in improving tenant satisfaction and operational efficiency, and we are looking for a motivated leader to continue this momentum.

You will be at the forefront of implementing innovative strategies and initiatives that ensure compliance with legislative and regulatory requirements while fostering a culture of respect and fairness.

In this pivotal role, you will lead operational teams responsible for income collection, tenancy sustainment, and housing for older people. Your strategic vision and empathetic approach will be essential in achieving exceptional outcomes for our tenants and communities.

You will work closely with the Head of Housing Management to support the strategic direction of the housing service, ensuring that our tenants receive the highest level of care and service.

About you

We are seeking a senior professional with a proven track record in leading operational teams and driving service improvements. You will possess a deep understanding of housing management, including income collection, tenancy sustainment, and housing for older people.

Your strategic vision and empathetic approach will ensure compliance with legislative and regulatory requirements while achieving exceptional tenant satisfaction.

You will demonstrate significant achievements in maximising income collection, ensuring rent compliance, and setting service charges.

Your leadership and dedication will contribute to the overall success of our housing service, ensuring financial stability and compliance while making a real difference in the lives of our tenants.

If you are a motivational leader with a passion for enhancing community wellbeing and fostering a culture of respect and fairness, we invite you to be part of our journey in transforming housing services for the better.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns.

It is no surprise we are ranked among the top 50 places to live in the UK.

Employee Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
• Competitive Local Government Pension Scheme
• Wellbeing Support and Employee Assistance Programs
• Private Health Care Options
• Electric Vehicle Salary Sacrifice Scheme
• Paid volunteering days
• Flexible and hybrid working arrangements (Business needs permitting)
• Great learning and development opportunities.

Our working culture

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Closing date: 5pm, 9 April 2026.

If you think you have what it takes to be successful in this Income and Tenancy Sustainment Lead role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.