Energy Billing Improvement Officer

Energy Billing Improvement Officer responsible to the Housing Partnerships Manager for:

A project role to lead a transformative improvement project for energy billing processes within the Housing directorate.

Driving efficiency and accuracy in billing processes through data analysis, stakeholder management and the design and implementation of solutions to achieve significant cost savings.

Building a close collaborative relationship with the Place & Growth directorate, including their Energy Payments Officer, and external providers to ensure a smooth and future-proof transition to a new energy billing process.

Main Duties:

Lead on designing, gaining approval and buy-in for and embedding a more efficient and effective energy billing process.

Coordinate the end-to-end monitoring, analysis and approval of energy bills for Council-owned Housing stock with a view to achieving timely approval of bills, making process and efficiency improvements, and maximising cost savings across the directorate.

Build relationships, communicate effectively and collaborate closely with internal departments and external energy providers to ensure adherence to processes, resolve billing discrepancies and ensure data integrity.

Create process notes to record agreed procedures, including roles and responsibilities of different services within these, and communicate these at senior and operational levels alongside managing expectations and timescales with external providers.