Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of 18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 15, 2026
Seasonal
Your new company We are seeking a highly organised and proactive Programme Support Officer to join a dynamic team delivering important housing and homelessness initiatives. This is a fantastic opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to contribute to meaningful social impact.You will play a key role in ensuring the smooth day-to-day running of programmes by providing high-quality administrative, coordination, and operational support to colleagues and stakeholders. Your new role Programme & Administrative Support You will coordinate diaries, meetings, and events across multiple stakeholders, ensuring schedules run smoothly and efficiently. This includes organising and supporting meetings by preparing agendas, taking accurate minutes (including for steering groups), and ensuring all relevant documentation is in place. You will also manage shared inboxes, responding to queries in a timely and professional manner, while preparing, formatting, and maintaining reports, presentations, and programme documentation. Coordination & Communication Acting as a central point of contact, you will liaise with internal teams and external partners, supporting effective communication across the programme. You will help ensure programme delivery stays on track by monitoring actions, following up where required, and building strong working relationships with stakeholders across the organisation. Financial & Process Support You will support key financial and administrative processes, including raising purchase orders, sales orders, and assisting with supplier set-up. Maintaining accurate records will be essential, as well as ensuring compliance with internal procedures. You will also contribute to basic financial tracking and reporting activities to support the wider team. General Support In addition, you will provide flexible, ad-hoc administrative support to the wider team as needed. You will also assist with governance processes and support reporting requirements, helping to ensure programmes operate smoothly and in line with organisational standards. What you'll need to succeed We are looking for a highly organised individual with strong attention to detail who is proactive and self-motivated, with the ability to manage competing priorities effectively. You will be comfortable working in a busy environment, remaining calm under pressure while maintaining high standards. As a confident communicator, you will have excellent written and verbal skills, alongside a collaborative and flexible approach as part of a supportive team.You will bring 1-3+ years of experience in an administrative, programme, or project support role, ideally gained within a fast-paced office or programme environment. Strong proficiency in Microsoft Office (Word, Excel, and PowerPoint) is essential, along with experience managing meetings, diaries, and documentation. You should also be comfortable working with systems and processes, including finance or procurement systems.Experience within the public sector, housing, homelessness, social care, or charity environments would be advantageous, as would familiarity with governance processes and structured reporting, although these are not essential. What you'll get in return In return, you will benefit from a flexible and supportive working environment, with a hybrid working model designed to promote a healthy work-life balance. This role follows a consistent working pattern of Tuesday to Thursday each week, offering structure and flexibility across your schedule. You will receive a competitive hourly rate of 18.33 per hour, paid weekly, providing reliable and timely earnings. Alongside this, you'll gain valuable experience working within a purpose-driven team, contributing to meaningful housing and homelessness programmes while further developing your administrative and programme support skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Temporary 3-Month Contract Start ASAP Hybrid Working. We are working with a leading social housing provider in Liverpool who are looking to appoint an experienced Neighbourhood Housing Officer on a temporary basis for three months, starting immediately. This is an excellent opportunity for a confident housing professional who can quickly take ownership of a patch and deliver high-quality, custo click apply for full job details
Jul 15, 2026
Seasonal
Temporary 3-Month Contract Start ASAP Hybrid Working. We are working with a leading social housing provider in Liverpool who are looking to appoint an experienced Neighbourhood Housing Officer on a temporary basis for three months, starting immediately. This is an excellent opportunity for a confident housing professional who can quickly take ownership of a patch and deliver high-quality, custo click apply for full job details
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: Lead on rent accounts and be the point of contact for tenants for queries Maximise income recovery through intervention Follow landlord approved escalation processes and procedures Hit personal and team KPI's and help with the take-up of Universal Credit Requirements: Knowledge of income management and relevant housing legislation Understanding of welfare benefits and use of financial records and IT systems Strong customer service and working well in a team environment Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Jul 15, 2026
Contractor
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: Lead on rent accounts and be the point of contact for tenants for queries Maximise income recovery through intervention Follow landlord approved escalation processes and procedures Hit personal and team KPI's and help with the take-up of Universal Credit Requirements: Knowledge of income management and relevant housing legislation Understanding of welfare benefits and use of financial records and IT systems Strong customer service and working well in a team environment Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Neighbourhood Officer Temporary 3 months+ Manchester 35 hours pw £19-£20 PAYE + holiday pay per hour Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer for a public sector organisation on an intial temporary basis Duties and Responsibilities of the Neighbourhood Officer: Delivering a first class housing service to social housing tenants Assisting with the re-letting of void prop click apply for full job details
Jul 15, 2026
Contractor
Neighbourhood Officer Temporary 3 months+ Manchester 35 hours pw £19-£20 PAYE + holiday pay per hour Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer for a public sector organisation on an intial temporary basis Duties and Responsibilities of the Neighbourhood Officer: Delivering a first class housing service to social housing tenants Assisting with the re-letting of void prop click apply for full job details
Principal Enforcement Officer Housing (HHSRS Specialist) Location: London Bridge (Hybrid 3 days in office) Rate: £50 per hour We are seeking a highly experienced Principal Enforcement Officer with a strong background in housing standards and enforcement. This is a critical role requiring an expert who can operate confidently at a senior level and handle complex, high-risk cases. Key Responsibilities: Carry out detailed property inspections in line with HHSRS requirements Prepare and issue enforcement notices under the Housing Act 2004 Develop comprehensive schedules of work Lead on high-level enforcement action, including prosecutions and Civil Penalty Notices (CPNs) Prepare prosecution bundles and represent the authority as a witness in court and/or at First-tier Tribunal (FTT) hearings Manage challenging situations with professionalism, demonstrating strong conflict resolution skills Essential Requirements: Extensive experience conducting HHSRS inspections Proven track record of serving enforcement notices and taking formal legal action Strong experience preparing prosecution cases and attending court or tribunal hearings Demonstrable experience issuing CPNs Excellent conflict management and stakeholder handling skills This is a demanding role suited to a seasoned professional who is confident working autonomously and making high-level enforcement decisions. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jul 15, 2026
Contractor
Principal Enforcement Officer Housing (HHSRS Specialist) Location: London Bridge (Hybrid 3 days in office) Rate: £50 per hour We are seeking a highly experienced Principal Enforcement Officer with a strong background in housing standards and enforcement. This is a critical role requiring an expert who can operate confidently at a senior level and handle complex, high-risk cases. Key Responsibilities: Carry out detailed property inspections in line with HHSRS requirements Prepare and issue enforcement notices under the Housing Act 2004 Develop comprehensive schedules of work Lead on high-level enforcement action, including prosecutions and Civil Penalty Notices (CPNs) Prepare prosecution bundles and represent the authority as a witness in court and/or at First-tier Tribunal (FTT) hearings Manage challenging situations with professionalism, demonstrating strong conflict resolution skills Essential Requirements: Extensive experience conducting HHSRS inspections Proven track record of serving enforcement notices and taking formal legal action Strong experience preparing prosecution cases and attending court or tribunal hearings Demonstrable experience issuing CPNs Excellent conflict management and stakeholder handling skills This is a demanding role suited to a seasoned professional who is confident working autonomously and making high-level enforcement decisions. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in London, working from home is an option in line with Crisis' hybrid working policy. There will be regular travel to locations around the UK, including Newcastle. About the role This is an exciting time to join Crisis as we begin delivering our ambitious strategic commitment to provide 1,000 homes for people experiencing homelessness. As the Housing Policy and Compliance Officer, you will play a pivotal role in shaping the policies, governance and compliance framework that underpins this ambition, ensuring our housing services are safe, legally compliant and centred on the needs of our members. Working with colleagues across the organisation, you will provide advice on housing regulation, influence decision-making, and help embed high standards of landlord compliance and governance that support positive housing outcomes. Working collaboratively with colleagues across housing, property, support and leadership teams, you will translate legislation and regulatory requirements into practical policies and procedures that enable consistent, high-quality service delivery. By driving continuous improvement, championing the rights of people experiencing homelessness, and strengthening compliance and governance, you will help build a housing service that reflects Crisis' values and brings us closer to our mission of ending homelessness. About you You are passionate about improving housing services and using your expertise to ensure people experiencing homelessness have access to safe, affordable, high-quality homes. You enjoy turning complex legislation and regulatory requirements into practical solutions that help colleagues deliver excellent services with confidence. You are a naturally curious and detail-oriented, with the confidence to identify risks, challenge existing ways of working and drive positive change. You communicate clearly and build trusted relationships, working collaboratively with colleagues and partners to influence decisions and achieve shared goals. You are organised and adaptable, able to balance competing priorities while maintaining a strong focus on quality, governance and continuous improvement. You share Crisis' commitment to ending homelessness and are motivated by the opportunity to help shape a new and ambitious housing programme from the ground up. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 26 July 2026 at 23:59 Interview process: Competency-based interview + written task. Interview date and location: Tuesday 4 August via Microsoft Teams AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Jul 15, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Location : Based in London, working from home is an option in line with Crisis' hybrid working policy. There will be regular travel to locations around the UK, including Newcastle. About the role This is an exciting time to join Crisis as we begin delivering our ambitious strategic commitment to provide 1,000 homes for people experiencing homelessness. As the Housing Policy and Compliance Officer, you will play a pivotal role in shaping the policies, governance and compliance framework that underpins this ambition, ensuring our housing services are safe, legally compliant and centred on the needs of our members. Working with colleagues across the organisation, you will provide advice on housing regulation, influence decision-making, and help embed high standards of landlord compliance and governance that support positive housing outcomes. Working collaboratively with colleagues across housing, property, support and leadership teams, you will translate legislation and regulatory requirements into practical policies and procedures that enable consistent, high-quality service delivery. By driving continuous improvement, championing the rights of people experiencing homelessness, and strengthening compliance and governance, you will help build a housing service that reflects Crisis' values and brings us closer to our mission of ending homelessness. About you You are passionate about improving housing services and using your expertise to ensure people experiencing homelessness have access to safe, affordable, high-quality homes. You enjoy turning complex legislation and regulatory requirements into practical solutions that help colleagues deliver excellent services with confidence. You are a naturally curious and detail-oriented, with the confidence to identify risks, challenge existing ways of working and drive positive change. You communicate clearly and build trusted relationships, working collaboratively with colleagues and partners to influence decisions and achieve shared goals. You are organised and adaptable, able to balance competing priorities while maintaining a strong focus on quality, governance and continuous improvement. You share Crisis' commitment to ending homelessness and are motivated by the opportunity to help shape a new and ambitious housing programme from the ground up. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 26 July 2026 at 23:59 Interview process: Competency-based interview + written task. Interview date and location: Tuesday 4 August via Microsoft Teams AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
Join Our Client South Gloucestershire Council as a Customer Care Administrator ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 15, 2026
Seasonal
Join Our Client South Gloucestershire Council as a Customer Care Administrator ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Housing Options Officer - Bracknell - 36.10 p/h umb Must be able to attend the office once a week to offer a face to face assessment Previous working experience of Abritas/Civica required To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII as amended by the Homeless Reduction Act 2017 and meet the Councils statutory obligations in relation to providing high quality housing advice and homeless services including the s184 notifications and direct communication via phone, email or in person, with members of the public seeking support or advice To undertake assessment and triage duties as part of a rota To actively work with clients to prevent and relieve their homelessness To have knowledge of the Renters Rights Act To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible. To undertake comprehensive financial assessments to ensure accommodation is affordable and work closely with internal and external organisations to maximise income To assess and review housing register applications for applicants owed a homeless duty To ensure all case notes are accurately recorded and documents are uploaded on to our database To provide customers with robust Personal Housing Plans linking with education, employment, health and other support providers and agencies. To attend multi agency meetings where required To apply reach out to me on : (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Jul 15, 2026
Contractor
Housing Options Officer - Bracknell - 36.10 p/h umb Must be able to attend the office once a week to offer a face to face assessment Previous working experience of Abritas/Civica required To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII as amended by the Homeless Reduction Act 2017 and meet the Councils statutory obligations in relation to providing high quality housing advice and homeless services including the s184 notifications and direct communication via phone, email or in person, with members of the public seeking support or advice To undertake assessment and triage duties as part of a rota To actively work with clients to prevent and relieve their homelessness To have knowledge of the Renters Rights Act To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible. To undertake comprehensive financial assessments to ensure accommodation is affordable and work closely with internal and external organisations to maximise income To assess and review housing register applications for applicants owed a homeless duty To ensure all case notes are accurately recorded and documents are uploaded on to our database To provide customers with robust Personal Housing Plans linking with education, employment, health and other support providers and agencies. To attend multi agency meetings where required To apply reach out to me on : (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Technical Licensing Officer Selective Licensing Team We re recruiting a Technical Licensing Officer to join the Selective Licensing Team of the borough s Selective Licensing scheme that launched in January 2026. This Technical Licensing Officer role is open to candidates with a strong administrative background. The council is happy to train and develop administrators into the Technical Licensing Officer position, providing full support on licensing legislation, processes, and systems. As a Technical Licensing Officer , you ll play a key role in the day-to-day delivery of the Selective Licensing scheme, helping ensure landlords and managing agents meet their legal responsibilities and that residents live in safe, well-managed homes. Key Responsibilities Technical Licensing Officer As a Technical Licensing Officer, you will: Assess, process, and determine Selective Licensing applications (full training provided) Manage an active caseload, ensuring statutory and service deadlines are met Use digital systems and data tools to maintain accurate and accurate records and produce reports Communicate effectively with landlords, tenants, and partner agencies to promote compliance Support inspections, enforcement activity, and housing standards improvement work where required About You Technical Licensing Officer We re looking for a Technical Licensing Officer who has: Experience in an administrative, office-based, or case management role Confidence using IT systems, databases, and Microsoft Office Strong organisational skills and the ability to manage competing deadlines Excellent written and verbal communication skills A professional, resident-focused approach An interest in housing, regulation, or public sector work (desirable, not essential) Why Apply for the Technical Licensing Officer Role? Full training provided to develop you as a Technical Licensing Officer Opportunity to work on a new Selective Licensing scheme Clear progression into a technical housing and licensing career Supportive local authority team environment
Jul 15, 2026
Contractor
Technical Licensing Officer Selective Licensing Team We re recruiting a Technical Licensing Officer to join the Selective Licensing Team of the borough s Selective Licensing scheme that launched in January 2026. This Technical Licensing Officer role is open to candidates with a strong administrative background. The council is happy to train and develop administrators into the Technical Licensing Officer position, providing full support on licensing legislation, processes, and systems. As a Technical Licensing Officer , you ll play a key role in the day-to-day delivery of the Selective Licensing scheme, helping ensure landlords and managing agents meet their legal responsibilities and that residents live in safe, well-managed homes. Key Responsibilities Technical Licensing Officer As a Technical Licensing Officer, you will: Assess, process, and determine Selective Licensing applications (full training provided) Manage an active caseload, ensuring statutory and service deadlines are met Use digital systems and data tools to maintain accurate and accurate records and produce reports Communicate effectively with landlords, tenants, and partner agencies to promote compliance Support inspections, enforcement activity, and housing standards improvement work where required About You Technical Licensing Officer We re looking for a Technical Licensing Officer who has: Experience in an administrative, office-based, or case management role Confidence using IT systems, databases, and Microsoft Office Strong organisational skills and the ability to manage competing deadlines Excellent written and verbal communication skills A professional, resident-focused approach An interest in housing, regulation, or public sector work (desirable, not essential) Why Apply for the Technical Licensing Officer Role? Full training provided to develop you as a Technical Licensing Officer Opportunity to work on a new Selective Licensing scheme Clear progression into a technical housing and licensing career Supportive local authority team environment
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Jul 15, 2026
Seasonal
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Jul 15, 2026
Contractor
The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
Jul 15, 2026
Contractor
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
About the Role We are seeking a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our team. You will play a key role in investigating and resolving ASB cases, working closely with residents, partner agencies, and internal teams to create safer communities. Key Responsibilities Manage a caseload of ASB complaints from initial report through to resolution Investigate incidents, gather evidence, and take appropriate enforcement action Work in partnership with police, local authorities, and support services Prepare legal documentation and attend court where necessary Provide support and guidance to victims of anti-social behaviour Maintain accurate records and ensure compliance with policies and procedures Contribute to prevention strategies and community engagement initiatives About You Proven experience in ASB, housing, or community safety role Strong knowledge of relevant legislation (e.g. ASB, Crime and Policing Act) Excellent communication and conflict resolution skills Ability to manage a varied caseload and prioritise effectively Experience working with external agencies and vulnerable individuals Confident in preparing case files and attending legal proceedings Full UK driving licence (desirable)
Jul 15, 2026
Contractor
About the Role We are seeking a proactive and experienced Anti-Social Behaviour (ASB) Officer to join our team. You will play a key role in investigating and resolving ASB cases, working closely with residents, partner agencies, and internal teams to create safer communities. Key Responsibilities Manage a caseload of ASB complaints from initial report through to resolution Investigate incidents, gather evidence, and take appropriate enforcement action Work in partnership with police, local authorities, and support services Prepare legal documentation and attend court where necessary Provide support and guidance to victims of anti-social behaviour Maintain accurate records and ensure compliance with policies and procedures Contribute to prevention strategies and community engagement initiatives About You Proven experience in ASB, housing, or community safety role Strong knowledge of relevant legislation (e.g. ASB, Crime and Policing Act) Excellent communication and conflict resolution skills Ability to manage a varied caseload and prioritise effectively Experience working with external agencies and vulnerable individuals Confident in preparing case files and attending legal proceedings Full UK driving licence (desirable)
An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 53,820 Per Annum The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Duties: Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Set service charges for new developments, ensuring sinking funds set where required. Calculate freeholders' estate-based charges are billed in line with the transfer and deeds. Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules. Accurately apply of rents and service charges to accounts and on relet. Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA) Experience Required: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits.
Jul 15, 2026
Full time
An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 53,820 Per Annum The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Duties: Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Set service charges for new developments, ensuring sinking funds set where required. Calculate freeholders' estate-based charges are billed in line with the transfer and deeds. Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules. Accurately apply of rents and service charges to accounts and on relet. Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA) Experience Required: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits.
Outreach and Sustainment Officer (Housing) Location: East London Contract: 3-Month Ongoing Contract Hours: 36 Hours per Week (Flexible Working Pattern) Rate: 24.12 per hour Umbrella About the RoleWe are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London. This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living. Key Responsibilities Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping. Carry out assessments of individuals' housing, support, and welfare needs. Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services. Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy. Develop person-centred support plans focused on improving long-term outcomes. Work collaboratively with internal teams and external partner agencies to coordinate effective support. Conduct welfare and safety checks, ensuring risks are identified and managed appropriately. Maintain accurate case records and ensure all work complies with relevant policies and procedures. About YouTo be successful in this role, you will have: Experience working with people experiencing homelessness, rough sleeping, or complex needs. Knowledge of housing legislation, homelessness services, and safeguarding practices. Experience carrying out support needs and risk assessments. A trauma-informed, person-centred approach to supporting vulnerable individuals. Excellent communication and relationship-building skills. The ability to work independently while managing a varied caseload. Strong organisational skills and experience maintaining accurate case records. If you're passionate about supporting vulnerable people and have experience within housing, homelessness, or outreach services, we'd love to hear from you. Apply today!
Jul 15, 2026
Seasonal
Outreach and Sustainment Officer (Housing) Location: East London Contract: 3-Month Ongoing Contract Hours: 36 Hours per Week (Flexible Working Pattern) Rate: 24.12 per hour Umbrella About the RoleWe are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London. This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living. Key Responsibilities Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping. Carry out assessments of individuals' housing, support, and welfare needs. Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services. Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy. Develop person-centred support plans focused on improving long-term outcomes. Work collaboratively with internal teams and external partner agencies to coordinate effective support. Conduct welfare and safety checks, ensuring risks are identified and managed appropriately. Maintain accurate case records and ensure all work complies with relevant policies and procedures. About YouTo be successful in this role, you will have: Experience working with people experiencing homelessness, rough sleeping, or complex needs. Knowledge of housing legislation, homelessness services, and safeguarding practices. Experience carrying out support needs and risk assessments. A trauma-informed, person-centred approach to supporting vulnerable individuals. Excellent communication and relationship-building skills. The ability to work independently while managing a varied caseload. Strong organisational skills and experience maintaining accurate case records. If you're passionate about supporting vulnerable people and have experience within housing, homelessness, or outreach services, we'd love to hear from you. Apply today!
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
Jul 15, 2026
Contractor
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
HMO Licensing Officer West London (Hybrid) 20- 25 per Hour (DOE) Initial 6-Month Contract Park Avenue Recruitment are working with a West London Local Authority to recruit an experienced HMO Licensing Officer for an initial 6-month contract . If you're searching for HMO Licensing jobs , Licensing Officer jobs , HMO Licensing Officer jobs , Housing Licensing jobs , or Local Authority Licensing jobs , this is an excellent opportunity to join a high-performing Private Sector Housing team. The Role As an HMO Licensing Officer , you'll play a key role in delivering the council's HMO Licensing service, ensuring licence applications are processed efficiently and in line with current legislation. Key Responsibilities Process HMO Licensing applications, renewals and variations Validate licence applications and supporting documentation Maintain accurate licensing records and housing databases Respond to enquiries from landlords, managing agents and tenants Support Private Sector Housing and Housing Standards teams with licensing administration Assist with compliance monitoring and case management Essential Experience Previous experience as an HMO Licensing Officer , Licensing Administrator or within a Private Sector Housing team Strong knowledge of HMO Licensing legislation and licensing processes Experience working within a Local Authority Strong administrative skills with excellent attention to detail Experience using housing or licensing management systems is desirable What's on Offer Initial 6-month contract 20- 25 per hour depending on experience Hybrid working Immediate start Opportunity to join a busy and well-established West London Housing team If you're looking for your next HMO Licensing contract or would like to hear about other Licensing Officer jobs and Private Sector Housing jobs call Shaye on (phone number removed) or send your CV to (url removed) Interviews are taking place next week.
Jul 15, 2026
Contractor
HMO Licensing Officer West London (Hybrid) 20- 25 per Hour (DOE) Initial 6-Month Contract Park Avenue Recruitment are working with a West London Local Authority to recruit an experienced HMO Licensing Officer for an initial 6-month contract . If you're searching for HMO Licensing jobs , Licensing Officer jobs , HMO Licensing Officer jobs , Housing Licensing jobs , or Local Authority Licensing jobs , this is an excellent opportunity to join a high-performing Private Sector Housing team. The Role As an HMO Licensing Officer , you'll play a key role in delivering the council's HMO Licensing service, ensuring licence applications are processed efficiently and in line with current legislation. Key Responsibilities Process HMO Licensing applications, renewals and variations Validate licence applications and supporting documentation Maintain accurate licensing records and housing databases Respond to enquiries from landlords, managing agents and tenants Support Private Sector Housing and Housing Standards teams with licensing administration Assist with compliance monitoring and case management Essential Experience Previous experience as an HMO Licensing Officer , Licensing Administrator or within a Private Sector Housing team Strong knowledge of HMO Licensing legislation and licensing processes Experience working within a Local Authority Strong administrative skills with excellent attention to detail Experience using housing or licensing management systems is desirable What's on Offer Initial 6-month contract 20- 25 per hour depending on experience Hybrid working Immediate start Opportunity to join a busy and well-established West London Housing team If you're looking for your next HMO Licensing contract or would like to hear about other Licensing Officer jobs and Private Sector Housing jobs call Shaye on (phone number removed) or send your CV to (url removed) Interviews are taking place next week.
Rent Recovery Officer Salary: £40,369 + excellent benefits Location: High Wycombe Hybrid: 2 days in the office, 3 days from home Contract: 6-month fixed-term Hours: 37 hours per week Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedf click apply for full job details
Jul 15, 2026
Contractor
Rent Recovery Officer Salary: £40,369 + excellent benefits Location: High Wycombe Hybrid: 2 days in the office, 3 days from home Contract: 6-month fixed-term Hours: 37 hours per week Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedf click apply for full job details
Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? Join us as our Welfare & Income Assistant Full Time - 35 hours per week Permanent Office Location : Croydon Patch Area : Croydon, Sutton & Bromley Hybrid working (2 days in the office, alongside resident visits and community-based working) Salary : 30,754.50 per annum Benefits on offer : 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. Interview Date : 22 July 2026 Closing Date : 14 July :59 We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. Essential Requirements Full UK driving licence Basic DBS check Right to work in the UK What You'll Bring to ccha Experience of working with vulnerable people. Experience within housing, support services, customer service or a similar resident-focused environment. Knowledge or understanding of welfare benefits, gained either professionally or through lived experience. Strong communication and relationship-building skills. Good organisational and IT skills. The ability to manage a varied workload and work independently when required. A commitment to delivering excellent customer service and positive outcomes for residents. About Us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. If you're interested, please apply via (url removed)/ where the full job description can be found. Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker
Jul 15, 2026
Full time
Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? Join us as our Welfare & Income Assistant Full Time - 35 hours per week Permanent Office Location : Croydon Patch Area : Croydon, Sutton & Bromley Hybrid working (2 days in the office, alongside resident visits and community-based working) Salary : 30,754.50 per annum Benefits on offer : 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more. Interview Date : 22 July 2026 Closing Date : 14 July :59 We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes. Essential Requirements Full UK driving licence Basic DBS check Right to work in the UK What You'll Bring to ccha Experience of working with vulnerable people. Experience within housing, support services, customer service or a similar resident-focused environment. Knowledge or understanding of welfare benefits, gained either professionally or through lived experience. Strong communication and relationship-building skills. Good organisational and IT skills. The ability to manage a varied workload and work independently when required. A commitment to delivering excellent customer service and positive outcomes for residents. About Us Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. If you're interested, please apply via (url removed)/ where the full job description can be found. Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker
Are you an experienced Housing Benefits professional with a strong understanding of subsidy and quality assurance processes? We're recruiting for a Subsidy Officer to support a busy revenues and benefits team, ensuring Housing Benefit claims are assessed accurately, subsidy income is maximised, and statutory returns are completed in line with legislation and guidance. The Role Review Housing Benefit claims to ensure accuracy and compliance with legislation. Support the completion of Housing Benefit subsidy claims and returns. Liaise with auditors and provide information to support subsidy audits. Identify subsidy errors and opportunities to maximise income recovery. Provide feedback to improve processing standards and reduce future errors. Support the Training and Resilience team by identifying learning and development needs through subsidy checking activities. About You Previous experience within Housing Benefits, Subsidy, or Quality Assurance. Strong knowledge of Housing Benefit legislation and subsidy regulations. Experience completing or supporting Housing Benefit subsidy claims and audits. Excellent attention to detail and analytical skills. Ability to identify trends, provide constructive feedback, and support service improvement. Experience working within a local authority benefits environment is highly desirable. If you're a detail-oriented Benefits professional looking to make a direct impact on subsidy performance and service quality, we'd love to hear from you.
Jul 15, 2026
Seasonal
Are you an experienced Housing Benefits professional with a strong understanding of subsidy and quality assurance processes? We're recruiting for a Subsidy Officer to support a busy revenues and benefits team, ensuring Housing Benefit claims are assessed accurately, subsidy income is maximised, and statutory returns are completed in line with legislation and guidance. The Role Review Housing Benefit claims to ensure accuracy and compliance with legislation. Support the completion of Housing Benefit subsidy claims and returns. Liaise with auditors and provide information to support subsidy audits. Identify subsidy errors and opportunities to maximise income recovery. Provide feedback to improve processing standards and reduce future errors. Support the Training and Resilience team by identifying learning and development needs through subsidy checking activities. About You Previous experience within Housing Benefits, Subsidy, or Quality Assurance. Strong knowledge of Housing Benefit legislation and subsidy regulations. Experience completing or supporting Housing Benefit subsidy claims and audits. Excellent attention to detail and analytical skills. Ability to identify trends, provide constructive feedback, and support service improvement. Experience working within a local authority benefits environment is highly desirable. If you're a detail-oriented Benefits professional looking to make a direct impact on subsidy performance and service quality, we'd love to hear from you.
