Customer Service Coordinator - Engineering / Tooling

Job Title: Internal Sales Support

Location: Sheffield, S4

Salary: Competitive

Job type: Permanent, Full Time - Monday to Friday 7:30am - 4:30pm

Kyocera provides expert tooling solutions and sales support to a wide range of industries, offering both standard and custom-engineered tools as well as other industrial consumables.

We're looking for a friendly, customer-focused individual with at least 2 years of customer service experience to support our engineering customers. Because of the technical nature of the products we supply, a background in engineering and/or tooling is essential for this role.

About the role

In this office-based position, you'll handle enquiries, prepare and follow up on quotations, process orders, and help customers select the right products - all while building strong, long-term relationships. If you enjoy helping people, have great communication skills, and can juggle a variety of tasks, we'd love to hear from you.

Your responsibilities will include (but aren't limited to):

• Responding to customer enquiries by email, phone, and through our external sales team
• Preparing and following up on sales quotations
• Processing orders, tracking progress, and supporting customers with product selection

About you

• At least 2 years' experience in sales or customer service
• An engineering and/or tooling background (essential)
• A confident and friendly telephone manner
• A positive, team-focused attitude with good commercial awareness
• Strong organisational skills and the ability to prioritise tasks
• Willingness to learn and adapt to new systems and information
• Good IT skills, including MS Office

What you'll get in return

• Competitive salary
• Private medical insurance
• Company pension and group life cover
• Enhanced holiday allowance
• Annual profit share bonus (subject to qualifying criteria)

Apply now for a rewarding career with a modern and progressive company.

Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.