38 jobs found

M&E Estimating Manager Are you an experienced M&E Estimator ready to take full ownership of an estimating function and influence tendering strategy at a senior level? We are working with a well-established building services contractor delivering mechanical and electrical projects across a diverse construction portfolio. Due to continued growth, they are seeking a technically strong and commercially astute Estimating Manager to lead their M&E estimating department. The Role Reporting directly to the Director, you will be responsible for overseeing all estimating and tendering activity, ensuring accurate, compliant and competitive submissions are produced on time. You will manage and develop a small estimating team while playing a key role in bid strategy, value engineering and risk management. This is a leadership-focused role, with hands-on involvement where required, but with primary responsibility for governance, accuracy and strategic input across the estimating function Key Responsibilities Estimating & Tender Oversight Lead the preparation and review of cost estimates for mechanical and electrical building services installations, including HVAC, electrical systems, plumbing and associated works Review tender documentation, drawings and specifications to identify scope, risks and opportunities Ensure bills of quantities and pricing schedules are accurate, competitive and reflective of the works Chair internal pre-tender meetings and coordinate timely, compliant bid submissions Present tender strategies and cost summaries to senior management for approval Team Leadership Line manage and support mechanical and electrical estimators Allocate workloads to meet multiple tender deadlines Mentor and develop the team to improve estimating accuracy and consistency Support recruitment and onboarding as the estimating function grows Commercial & Strategic Input Work closely with design and operational teams to align tender strategy Provide value engineering options and alternative solutions Build and maintain strong supplier and subcontractor relationships to secure competitive pricing Contribute to bid / no-bid decisions and overall tendering strategy Support post-tender negotiations and produce detailed handover packs for delivery teams Risk & Quality Management Identify and manage technical and commercial risk within tenders Ensure estimates comply with internal procedures, quality standards and H&S requirements Develop and improve cost models and estimating procedures Carry out post-project reviews to capture lessons learned and improve future accuracy About You Essential Experience & Skills Strong technical background in mechanical and electrical building services Proven experience leading or managing an M&E estimating function Excellent understanding of tender processes, bills of quantities and cost modelling Commercially aware with a high level of attention to detail Confident working under pressure and managing competing deadlines Strong communicator with the ability to influence senior stakeholders Qualifications Degree or equivalent in Building Services, Mechanical Engineering, Electrical Engineering or similar (preferred but not essential if experience is strong) What's On Offer Salary 60,000 to 70,000 6,600 car allowance Pension 3% employer, 4% employee + 1% government top-up Private healthcare Hybrid working model Long-term career progression within a stable and growing business WR HVAC M&E are recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs. WR is acting as an Employment Agency in relation to this vacancy.

Assistant Store Manager Central London (King's Cross) 34,000 + Benefits We are seeking a driven and hands-on Assistant Store Manager to support the leadership of a high-performing flagship store for a well-established, founder-led premium British retail brand. Located in the heart of King's Cross, this compact, high-footfall store operates within one of London's busiest retail hubs. This is an exciting opportunity to play a key role in delivering strong weekly performance while supporting the success of a brand built on heritage, craftsmanship, and exceptional customer experience. The Role As Assistant Store Manager , you will work closely with the Store Manager to drive performance on the shopfloor, leading from the front and supporting the team in delivering outstanding service. You will play a key role in creating a high-energy, sales-driven environment, ensuring operational excellence while acting as a role model for customer experience and team engagement. This is a fast-paced, high-density environment requiring energy, resilience, and strong commercial awareness. You will be trusted to take ownership in the Store Manager's absence and contribute to the overall success of the store. Key Responsibilities Support the Store Manager in leading, motivating, and developing a high-performing team Take ownership of the shopfloor, driving sales and delivering an exceptional customer experience Contribute to achieving key KPIs including UPT, ATV, and customer capture Maintain high standards of visual merchandising and overall store presentation Support day-to-day operations, including planning, productivity, and stock management Step up to lead the store in the absence of the Store Manager Coach and support team members through regular feedback and on-the-job development About You Experience in a supervisory or Assistant Manager role within a premium or service-led retail environment A hands-on leader who enjoys being on the shopfloor and supporting team success Passionate about delivering exceptional customer experiences Commercially aware, with an understanding of key retail KPIs Resilient and adaptable in a fast-paced, high-volume environment Strong attention to detail in product presentation and store standards A supportive team player with a natural ability to motivate others The Environment Founder-led business with strong values and clear direction Collaborative culture where ideas are encouraged and valued High trust and opportunity to take ownership Shopfloor-first approach focused on service, sales, and team engagement Inclusive, supportive, and professional team environment What's on Offer 34,000 salary 5 daily lunch allowance Optional 4-day working week (40 hours across 4 days) Opportunity to step into a leadership role and grow your career Work within a respected premium retail brand Prime King's Cross location with excellent transport links, including Eurostar If you are an ambitious Assistant Store Manager looking to take the next step in a fast-paced retail environment, we would love to hear from you. BH35845

Retail Supervisor Central London (King's Cross) 31,000 + Benefits We are seeking a motivated and hands-on Supervisor to support the leadership of a high-performing flagship store for a well-established, founder-led premium British retail brand. Located in the heart of King's Cross, this compact, high-footfall store operates within one of London's busiest retail hubs. This is a fantastic opportunity to play a key role in delivering strong weekly performance while contributing to a brand built on heritage, craftsmanship, and exceptional customer experience. The Role As Supervisor , you will support the Store and Assistant Manager in driving performance on the shopfloor, leading by example and ensuring the team delivers outstanding service. You will help create a high-energy, sales-driven environment, maintaining operational standards while acting as a role model for customer experience and team engagement. This is a fast-paced, high-density environment requiring energy, resilience, and strong commercial awareness. You will take ownership of the shopfloor during key trading periods and support the wider leadership team in delivering store success. Key Responsibilities Support the management team in motivating and developing a high-performing team Lead by example on the shopfloor, driving sales and delivering an exceptional customer experience Contribute to achieving key KPIs including UPT, ATV, and customer capture Maintain high standards of visual merchandising and overall store presentation Support day-to-day operations, including stock, replenishment, and general store tasks Take responsibility for the shopfloor during trading periods, ensuring smooth daily operations Provide guidance and support to team members, helping to build confidence and capability About You Experience in a Supervisor or senior sales role within a premium or service-led retail environment A hands-on team player who enjoys being on the shopfloor Passionate about delivering exceptional customer experiences Commercially aware, with a basic understanding of retail KPIs Resilient and adaptable in a fast-paced, high-volume environment Strong attention to detail in product presentation and store standards Positive, proactive, and confident in supporting and guiding others The Environment Founder-led business with strong values and clear direction Collaborative culture where ideas are encouraged and valued High trust with opportunities to take ownership Shopfloor-first approach focused on service, sales, and team engagement Inclusive, supportive, and professional team environment What's on Offer 31,000 salary 5 daily lunch allowance Optional 4-day working week (40 hours across 4 days) Opportunity to grow within a premium retail environment Work within a respected and established retail brand Prime King's Cross location with excellent transport links, including Eurostar If you are an ambitious Supervisor looking to grow within a fast-paced retail environment, we would love to hear from you. BH35846

Sales Administrator Location: Maidstone, Kent (Hybrid - minimum 4 days onsite)Salary: £27,000-£30,000 DOEFree on-site parking Are you highly organised, detail-driven, and looking to build a career within sales, commercial operations, or account management?A fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone is searching for a proactive Sales Administrator to join their expanding revenue team.This is an exciting opportunity to support a high-performing sales function within a modern, innovative organisation that partners with some of the UK's most ambitious brands. ? The RoleAs Sales Administrator, you'll play a key role in keeping sales processes running smoothly, ensuring information is accurate, timely, and aligned across the business. You'll support the sales, operations, manufacturing, and finance teams, helping the organisation deliver a seamless customer experience.What You'll Be Doing Coordinating day-to-day administrative and sales support for the revenue team Producing and formatting quotes, proposals, and customer-facing documents Updating and maintaining CRM records to ensure accurate pipeline information Assisting with tender documents and data capture for new and existing customers Issuing compliance and legal documentation (NDAs, formulation files, supporting paperwork) Handling customer enquiries and directing them to the right internal team Scheduling meetings, follow-ups, and sales activity Supporting reporting on sales performance and opportunities Collaborating cross-functionally to ensure accurate processing of quotations and customer jobs What You'll LearnYou'll receive mentoring and hands-on exposure across multiple commercial functions, developing skills in: Professional CRM and sales tools Fulfilment, logistics, and manufacturing processes Commercial awareness and sales fundamentals Customer communication and relationship building B2B pricing, quotations, and contract processes What We're Looking For Strong attention to detail and excellent organisational skills Confident communicator, both written and verbal Good IT capability (Microsoft Office, email) Ability to multitask and prioritise effectively Positive, proactive, team-focused approach Career ProgressionThis business is passionate about developing talent - and this role is built for progression.Typical routes include: Sales Coordinator ? Sales Executive Customer Success / Account Executive Commercial Operations or Onboarding Specialist Account Manager Why Join? £27,000-£30,000 salary depending on experience Hybrid working (minimum 4 days on-site) Free on-site parking Supportive, collaborative environment Real progression opportunities within a growing organisation If you are interested please get in touch with James on or email in with your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Key Responsibilities - Leads the development of high-quality written proposals, ensuring they meet customer requirements, align with strategic objectives and are structured to maximise ourProbability of Winning ("PWIN"). Facilitates - and in some cases, leads - Win Strategy workshops that define and drive a winning sales strategy, including the evaluation of competitors' strengths and weaknesses and ourdifferentiators, to increase Probability of Winning ("PWIN"), converting these into compelling Proposal Storyboards. Works with Capture Director(s) and Bid Management leads to guide the development of compelling narratives in line with win strategy. Manages content from Subject Matter Experts and contributors against Proposal Storyboards for the timely production of a high-quality submissions that are aligned to the customer's tender and our Win Strategy and branding. Coaches and mentors Subject Matter Experts to craft persuasive bid responses, including producing training material and best practise guides. Leads 'Red Team' and other proposal reviews in line with our Bid Management processes to ensure our bids are compliant and compelling. Edits and proof-reads drafted material to professional English standard and in line with Bid Writing best practice. Formats to a highly professional standard, with the ability to solve complex formatting issues. Maintains a good working knowledge of the company's strategy, proposition(s) and business practices to support the effective showcasing of these within client proposals. Key Behaviours and capabilities - Comfortable working with autonomy in a high challenge, high complexity environment whilst also taking direction from others when supporting. Strong persuasive writing skills, with an understanding of the principles of Proposal Management, and the ability to juggle multiple conflicting priorities. Able to build effective internal and external relationships with colleagues, suppliers and partners that enables effective collaborative working and a positive and productive working environment. Proficient in Microsoft 365 for general business use, with strong Microsoft Word skills as a minimum. Ability to prioritise and manage multiple conflicting priorities simultaneously, whilst maintaining attention to detail. Seeks 360 feedback and personal and professional development. Proactively manages self and colleague welfare. Escalates wellbeing concerns relating to others where needed. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

This substantial FMCG manufacturing company operates across two sites in Lancashire creating and distributing products for customers worldwide. Their policy of continuous inward investment has enabled them to expand rapidly, investing in modern production facilities and warehouse automation to ensure they remain industry leaders with a global presence. A recent restructure of the finance department has created a new role for a Finance Business Partner to work closely with department heads to manage costs, improve efficiencies and drive operational performance. The role will involve close liaison with their heads of department and budget holders, providing exposure to senior management and leadership throughout the business. Key responsibilities will be: • Reporting against budgets for all departments across the business • Challenging operational performance and suggesting improvements • Collaborating with stakeholders to drive cost reduction initiatives • Working closely with production, operations and sales / procurement teams • Reporting and analysis of costs, margins and performance • Producing product range costs to fix twice yearly pricing • Supporting planning and decision making around "make or buy" scenarios • Financial modelling and scenario / trend analysis • Proposing and creating new solutions and processes Central to this role will be the requirement to communicate across the business and provide insightful and actionable information. You will be working with SAGE 200 and should be comfortable manipulating large volumes of data in Excel into meaningful reports and analysis for non-finance managers. Familiarity with SQL would be very useful as you will be working with and improving existing financial models used to capture costs and determine pricing across all their SKU's. The preferred candidate profile would be a qualified accountant (CIMA or ACCA / ACA) or strong QBE with knowledge from the manufacturing / FMCG sector. This will be a senior appointment in the finance team and requires a credible individual with the tenacity and people skills to drive change. This will be an onsite role and applications would be welcomed from candidates with a strong management accounting or finance business partner / budgeting & forecasting background. This is a unique opportunity to join a business focussed on staff well-being with a family feel and highly collaborative culture.

CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefits leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints. The Role We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues. Key Responsibilities Own and manage the CRM product roadmap aligned with business and guest experience objectives Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar Lead the implementation and ongoing development of CRM solutions across multiple sites Oversee data architecture, segmentation, and automation strategies to enhance guest engagement Manage and optimise SevenRooms as a core CRM and guest experience platform Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required 4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions Strong expertise in SevenRooms, ideally across multi-site or international environments Demonstrated ability to structure, audit, and cleanse complex datasets Solid understanding of CRM architecture, integrations, and automation workflows Analytical mindset with the ability to translate data into actionable insights Strong stakeholder management and cross-functional collaboration skills Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment London-based, office-based role (candidates must be comfortable working on-site) Collaborative, fast-paced environment within a premium hospitality setting What We Offer Competitive salary up to £55,000 Comprehensive benefits package Opportunity to shape CRM strategy within a growing luxury brand Exposure to multi-site and potentially international operations Career progression within a dynamic and innovative business

Job Title: Environmental Safety and Health Assistant Location: Havant Salary: 25.00 p/h - We are booking interviews in next week! Please call or email for a slot The Environmental, Safety, and Health (ESH) Assistant supports the ESH function by maintaining compliance, managing data, and coordinating safety initiatives. This role is vital for ensuring that workplaces meet environmental, health, and safety regulations, with typical responsibilities including the maintenance of data repositories, scheduling, and supporting investigations into incidents. The Role: So, what will you be doing as an Environmental Safety and Health Assistant? Act as ESH SME to the business unit Provide ESH expertise and guidance to Leaders and Staff members Support the RMS & EO ESH Manager with the ESH requirements and internal business area projects Support the Business ESH Management System to ISO 14001 & ISO 45001 standard Review all business ESH training requirements/evaluate feedback. Provide support and guidance to managers for workplace hazard identification, assisting in risk assessments and implementation of solutions, identifying and resolving any failure of compliance Administer ESH records and digital compliance tools - keeping all ESH documentation, current and audit ready Review and maintain policies, procedures and risk registers - including equipment use, chemical and task risk assessments Co-ordinate safety rosters and PPE - manage first aiders and fire warden lists, and oversee the PPE selection, use and inspection Drive Net Zero and Incident Management - support the incident management system inclusive of investigations and track progress toward the organisations Net Zero commitments Facilitate ESH meetings - prepare agendas, record minutes and ensure follow up actions are tracked. Drive audit readiness - supporting in both internal and external ESH audits, resolve non-conformances promptly and captures continuous improvement opportunities Attend First Aid/Fire Warden meetings - coordinate competency reviews, update training records and confirm readiness of all rosters. Co-ordinate Site Representatives - Liaise with ESH reps across all locations, inclusive of best practice. Travel to multiple sites within the UK will be required. The role will not be authorized to provide services to my client, which are directly related to business development, acquisition, or sales efforts for a customer or potential customer. Any exception to this rule can only be granted, in advance, by the client, Havant representative or legal counsel representative. Contractor/Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Environmental Safety and Health Assistant, this is the opportunity for you! You will be required to undergo SC clearance for this role. So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Environmental Safety and Health Assistant, hit that apply button now! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Business Support Administrator / Workforce Planner to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, tracking recruitment, attrition and annual leave, it also entails elements of payroll administration, manning the absence line and administration of letters for all departments. you will also have a responsibility to ensure all processes and forms, including RTW's are being completed, and triggers are actioned and manage the approval of annual leave and medical requests ensuring staffing levels are maintained. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin background, a level head and confidence. please apply today and we'll be in touch! Job Purpose To provide first class administration and record keeping for employees by tracking recruitment, attrition, and leave. The role also entails elements of payroll administration, workforce scheduling and day to day workflow management. Full side by side training provided. Day-to-Day Responsibilities Collecting absences and the subsequent administration and ensure systems are updated. Manage, agree and administer leave allowances (holidays, appointments, client visits etc.) ensuring there is adequate cover remaining for business-as-usual volumes while enabling enough leave allowance for staff to utilise their annual leave. Ensure all Group Requisitions have been processed in line with all new starters, leavers, secondments and internal moves for the Service, R&D, Marketing and Sales teams. To complete monthly payroll memo and capture paid and unpaid activities such as dependent leave, late absence, overtime etc. for Service, R&D, Marketing and Sales teams in order to provide an accurate view to Finance for payroll purposes. Maintaining all personal files for Service, R&D, Marketing and Sales teams and ensuring everything is up to date. To provide various basic daily, weekly, monthly and ad hoc reports when required. What you Bring to the Team - (essential) A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Strong administration skills and the ability to provide accuracy and attention to detail whilst working at a fast pace Ability to work in a fast paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Previous payroll experience Previous workforce planning experience Intermediate or advanced MS Excel skill Benefits: Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team Modern working environment in Manchester City Centre 51312LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.

At Prospect Hospice, we believe in a community where everyone lives and dies well. As we embark on an ambitious five-year strategy to grow and diversify our income, we re looking for a dynamic Retail Trading Manager to develop our retail function into its next phase. We re an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operations are at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness. Our Vision for Retail: Retail is a cornerstone of our income generation strategy. With plans to open new stores and invest in our existing network this role is pivotal to our future success. You ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care. Hours: Full-time, 37.5 hours per week (Monday-Friday, including some weekends and bank holidays). About the Role: As our Retail Trading Manager, you ll support our charity retail operations, leading on the buying and control of new goods. You ll build relationships with existing and new suppliers, build ranges and provide merchandising guidance to stores. You ll also put in place robust processes to control replenishment and shrinkage. Additionally, there is opportunity to work with store management teams to develop retail led events to drive footfall and engage with customers in our local communities. You ll also support new store openings and refits. This is a high-impact role for a strategic and hands-on retail leader who thrives on performance, innovation and community engagement. Key Responsibilities: Bought in goods new goods Lead and deliver 1 3 year growth and annual trading plans for new goods, ensuring KPI performance Manage supplier relationships, sourcing and buying across all channels Develop store-specific ranges and provide visual merchandising guidance to maximise sales Monitor competitor activity and adjust product, pricing and ranges accordingly Maximise sell-through and implement effective stock, pricing, margin and administration processes Work with store teams, warehouse and logistics to meet demand and drive performance Support and develop the New Goods team as the business grows Retail events and projects Prioritise opportunities to hold retail events which can be held across the estate, for example flash sales and family fun days Identify local retail events which can be held in individual stores Analyse results from retail initiatives to ensure learnings are captured and future events are optimised Support and on occasion lead on projects within the retail function About you: Experience of delivering to targets and budgets Proven experience in leading and motivating high performing teams to deliver against targets Knowledge of P&L management Experience of effective stock control management and product display A team player, experienced in delivering accurate work on a timely basis Experience of managing and motivating volunteers A passion for community engagement and a commitment to our values A full driving licence and access to a vehicle If you re a retail leader who thrives on challenge, innovation, and community impact, we d love to hear from you. For full details and how to apply, visit our website. First interviews will be held via Teams on Tuesday 28 April 2026 with in-person second interviews planned for Tuesday 5 May 2026. Equality & Diversity Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Safeguarding We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds . Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Workforce Planning Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, tracking recruitment, attrition and annual leave, it also entails elements of payroll administration, manning the absence line and administration of HR letters for all departments. you will also have a responsibility to ensure all processes and forms, including RTW's are being completed, and triggers are actioned and manage the approval of annual leave and medical requests ensuring staffing levels are maintained. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong workforce planning admin background, a level head and confidence. please apply today and we'll be in touch! Job Purpose To provide first class administration and record keeping for employees by tracking recruitment, attrition, and leave. The role also entails elements of payroll administration, workforce scheduling and day to day workflow management. Full side by side training provided. Day-to-Day Responsibilities Collecting absences and the subsequent administration and ensure systems are updated. Manage, agree and administer leave allowances (holidays, appointments, client visits etc.) ensuring there is adequate cover remaining for business-as-usual volumes while enabling enough leave allowance for staff to utilise their annual leave. Ensure all Group Requisitions have been processed in line with all new starters, leavers, secondments and internal moves for the Service, R&D, Marketing and Sales teams. To complete monthly payroll memo and capture paid and unpaid activities such as dependent leave, late absence, overtime etc. for Service, R&D, Marketing and Sales teams in order to provide an accurate view to Finance for payroll purposes. Maintaining all personal files for Service, R&D, Marketing and Sales teams and ensuring everything is up to date. To provide various basic daily, weekly, monthly and ad hoc reports when required. What you Bring to the Team - (essential) A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. Strong administration skills and the ability to provide accuracy and attention to detail whilst working at a fast pace Ability to work in a fast paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Previous payroll experience Previous workforce planning experience Intermediate or advanced MS Excel skill Benefits: Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team Modern working environment in Manchester City Centre 51312LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.

Assortment Planner - 12 month Fixed Term Responsibility: A strong assortment planner is responsible for execution of buying and merchandising activities across all collections and channels. The successful candidate feels comfortable in being the main point of contact for knowledge of up-to-date product/country/store performance insight, stock analysis and market trends. The role requires attention to detail, care and passion for product together with adherence to seasonal calendar dates and solution-driven approach through critical thinking and creativity. This role will report to the cluster collection merchandising manager and will assist leadership in developing, executing, and communicating a product strategy that meets or exceeds financial goals and global product strategy. Merchandising Strategy: Execute buying and merchandising plans that drive sales, enhance product visibility,and optimize inventory levels across all channels. Analyze sales data, market trends and customer feedback to make informed decisions on product assortments. Look for growth opportunities through relevant analysis of product/category/collection and metal at market/channel/store level. Drive and execute store tiering strategy by market to ensure an effective and high-quality product range that meets customer needs. Master product/country/store perspective to lead effective merchandising strategy and orchestrate operational changes in the assortment range including local add on items. Prepare analysis and files for cross- functional meetings with VM, training and marketing team to ensure right visibility and knowledge of the product according to the merchandising strategy. Responsible of buying and demand planning of the wholesale channel. Support outlet product range and replenishment guidance for the channel. Support Collection Merchandising manager with all operational activities related to new store openings and relocations. Responsible of input of assortment of new store openings and relocations in the system to support global allocation. Maintain operational functions, including: product systems, SKU management, and support with details and content for product replenishment in wholesale and outlets. Range architecture development to capture channel, market and partner requirements inline with overall brand goals. Market Analysis and Trend Forecasting: Stay abreast of industry trends, consumer behavior, and competitive landscape to identify opportunities and threats. Conduct regular market analysis to hunt product opportunities and brief into global to penetrate local product opportunities. Monitor and advise on market needs to capture cultural relevance and market gaps to drive future growth opportunities. Brand Alignment: Ensure all buying and merchandising activities align with global strategy, brand's identity, values, and positioning. Financial Performance: Monitor and analyze financial performance, suggesting actions to achieve sales and profitability targets. Inventory Management: Monitor inventory KPIs, including stock levels, sell-through rates and stock turnover. Execute analysis on inventory performance, potential issues and actionable insights. Prepare and present weekly/monthly reports detailing store performance and actions. Collaboration and Communication: Tight collaboration with Global merchandising for the implementation of collection strategy and product brief. Work closely with retail network (DSM/RSM/SM) to understand potential of expansion of collection/category and ensure smooth inventory processes if any issue. Candidate Description 3-5 years+ experience in product ownership / management, demonstrating successful development and delivery of product strategies, roadmaps through to product launch and optimization Experience and passion for the cluster retail market and a deep understanding of the customer Ability to quickly understand customer, competition area and business value of new products Is proactive in planning to achieve targets and objectives which deliver profitable outcomes Strong communication skills with business stakeholders Delivery focused with excellent attention to detail and strong drive to resolve issues Strong team working and collaboration skills Respects individual's views and positively contributes to a learning environment in which individuals are supported and encouraged to excel Behaves consistently and with integrity at all times, realising everyone's potential to get the best possible result and live the values BH35711

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details

Job Description Meat & Poultry Sales Specialist Central London Salary up to £45,000 per annum + attractive bonus + benefits An exciting opportunity has now arisen for a Meat & Poultry Specialist to join the Fresh Specialist team, location is London. We are looking for a strong individual, motivated by winning and one that thrives in a collaborative environment that is all about a can do will do approach. This role will help drive and deliver volume, sales and margin growth of specialist Meat & Poultry category, working closely with ASMs, BDMs and Sales Consultants. It will be your job to assist and maximise all sales opportunities within the Region, for both New business and share of wallet within this category, as well as finding potential new customers. You will do this by working closely with the teams, training basic knowledge to enable our teams to sell products and find larger opportunities. This role is a remote based role but candidates need to be within a commuting distance of the Region. What you'll be doing: To help increase volume, sales turnover and margin within Chilled & Frozen Meat & Poultry category by working closely with independent sales teams on all customer opportunities To build excellent working relationships with customers, presenting & demonstrating the Meat & Poultry range accurately and professionally to help build trust and gain credibility. To promote the Brakes chilled meat & poultry proposition Working closely with ASMs, BDMs and dedicated telesales specialist, to gain and develop new business & SOW Work closely with dedicated telesales to help sell through products at risk & reduce waste, plus assist with any product questions/knowledge/advice Actively participate/contribute to team meetings, to train and develop knowledge of Brakes sales teams, ensuring that they maximise all opportunities within their customer base Accurate completion of weekly & monthly administration Building and maintaining a robust pipeline, ensuring all details are captured through Salesforce, understanding ALL customers' requirements, barriers, availability etc Maximise selling opportunity by analysis of customers' requirements & gap fill Continually maintain competitor and market awareness To jointly own and manage your personal and career development with your line manager About you: We are looking for a confident individual who is people orientated and able to build relationships both internally and externally. The ideal candidate will have proven product knowledge of the category with the ability to perform market research and competitor analysis. This role is suited to someone who has the passion and enthusiasm to succeed and have the tenacity to go out and win new business. You will be able to demonstrate and cook our great steak range for customers.

Purpose of the Role The Commercial Finance Manager plays a key role in supporting profitable growth, margin optimisation, and effective commercial decision-making across designated client accounts. Reporting to the EMEA Finance Director, this position operates at the intersection of finance, client services, and operations, providing financial insight, governance, and constructive challenge to ensure strong commercial outcomes. The role requires strong stakeholder engagement skills, commercial awareness, and the ability to translate financial data into actionable insight. The successful candidate will support pricing strategies, contract performance, forecasting, and financial planning within a fast-paced, performance-driven environment. Key Responsibilities Commercial Ownership of monthly internal management reporting for designated client account(s), including volumes, profitability, cost savings, working capital, cash generation, KPIs, risks and opportunities, trend analysis, variance analysis, and reconciliation to accounting records. Partnering with operational teams to identify and implement profit improvement initiatives, supporting delivery against margin targets. Supporting the development of annual client account plans and associated financial forecasts; producing monthly reforecasts and performance analysis against plan. Assisting with financial modelling and analysis to support contract negotiations, renewals, amendments, and pricing proposals, working alongside commercial and legal teams as required. Client Preparation of external financial reporting for clients, covering spend analysis, working capital, KPIs, trends, and performance commentary. Participation in client review meetings, presenting financial performance and providing insight where appropriate. Acting as a key contact for credit control matters, supporting timely query resolution and cash collection. Process & Governance Supporting the effective use of operational systems by account teams, ensuring accurate data capture and alignment with financial systems, particularly across sales, cost of goods sold, and working capital reporting. Ensuring compliance with group-wide financial processes, controls, and delegated authority limits. Contributing to continuous improvement initiatives to enhance reporting accuracy, efficiency, and financial control. People & Collaboration Business Partner to Client Managing Directors and operational teams, providing clear financial insight to support decision-making. Working closely with non-finance stakeholders to improve financial understanding and awareness of commercial implications. Collaborating with the wider finance team to maintain strong financial control and reporting standards across the business. Person Specification Fully qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience. Minimum of 5 years experience in finance, commercial finance, or accounting roles. Experience within retail and/or outsourced service environments desirable. Strong IT skills, including Excel and financial systems (e.g., Sage or similar ERP systems). High level of integrity and accountability, with the ability to work effectively under pressure. Strong communication and interpersonal skills, with confidence interacting with operational teams and clients. Proactive, collaborative, and solutions-focused mindset. Customer-focused, with the ability to challenge constructively and drive performance improvement.

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details

Project Manager Overview We re looking for an experienced professional to take ownership of facilities-related projects and new contract transitions , ensuring smooth delivery from initial planning through to operational handover. This position sits at the centre of operations, working closely with clients, suppliers, and internal teams to deliver planned maintenance programmes, small works, and contract start-ups efficiently and safely. What You ll Be Doing Project Delivery Take full responsibility for delivering a range of FM works, from planned maintenance programmes to smaller project packages Define scope, timelines, budgets, and key risks at the outset Track delivery against agreed plans, ensuring deadlines and quality standards are met Provide clear updates and reporting to both internal teams and external stakeholders Supply Chain Oversight Engage and manage specialist subcontractors across multiple disciplines Ensure all works are delivered in line with safety standards and contractual expectations Carry out performance reviews, inspections, and general quality assurance Coordinate site activity during both live projects and mobilisation phases Commercial & Pricing Input Support the development of cost plans, estimates, and bid submissions Review supplier pricing and assess value against market benchmarks Work alongside commercial/sales teams to develop practical and competitive solutions Assist with managing changes, variations, and ongoing financial tracking Asset & Data Management Oversee surveys to capture asset condition and compliance data Ensure accurate records are produced to support maintenance planning and system uploads Help establish asset registers and inform long-term maintenance strategies Sense-check and validate collected data for both operational and commercial use Mobilisation & Onboarding Lead the setup of new contracts, ensuring all elements are ready for go-live Build structured mobilisation plans, including timelines and risk mitigation Coordinate internal teams, suppliers, and client stakeholders throughout the process Ensure a smooth transition into business-as-usual service delivery What We re Looking For Essential Background in facilities management projects (particularly hard services or minor works) Experience managing subcontractors within FM or construction environments Involvement in pricing, estimating, or supporting bids/tenders Knowledge of asset surveys and data collection processes Experience supporting or leading contract start-ups or service transitions Strong understanding of health & safety and compliance requirements Ability to manage multiple priorities in a fast-moving environment Confident communicator with strong stakeholder management skills Desirable Familiarity with CAFM systems and asset databases Technical knowledge across M&E or building fabric Relevant certifications (e.g. project management, FM, or health & safety) Experience working across multiple sites or client portfolios Personal Attributes Highly organised with a strong eye for detail Commercially aware with a practical, solutions-focused mindset Comfortable working independently and as part of a wider team Strong relationship builder with both clients and supply chain Adaptable and able to respond effectively to changing priorities

Sales Executive / Account Manager - Kings Lynn - 25/30k - OTE 50k ALH Recruitment are looking to recruit a Sales Executive with strong Account Management skills for our client who to continue to grow in the Kings Lynn area. About the Role Our client is looking for a driven and confident Customer Sales Executive to join their growing team. This is a fast-paced, phone-based sales role where you will be handling inbound enquiries, converting leads, and delivering a high level of customer service. You will be responsible for building rapport quickly, understanding customer requirements, and securing profitable business while maintaining excellent service standards. This is not a passive order-taking role, we expect proactive selling, strong objection handling, and consistent performance. Key Responsibilities Handle inbound sales calls and convert enquiries into confirmed orders Maximise revenue and profit on every call Build strong relationships with both new and existing customers Accurately capture customer requirements and provide suitable solutions Follow up quotes and outbound opportunities to secure business Maintain CRM systems with clear and accurate notes Work towards and exceed daily, weekly, and monthly KPIs Identify up selling and cross-selling opportunities Liaise with internal teams (operations, bookings, finance) to ensure smooth service delivery Deliver a high standard of customer service at all times Skills / Experience Previous sales or customer service experience (Preferred but not essential) Confident communicator with strong negotiation skills Target-driven with a competitive mindset Resilient and able to handle objections effectively Strong attention to detail and organisational skills Ability to work in a fast-paced environment Positive attitude and team player What they Offer Uncapped commission structure Clear progression opportunities within a growing business Full training and ongoing support Supportive but high-performance culture Regular incentives, competitions, and bonuses If you feel you have the skills and experience to step into this exciting Sales Exec position, please apply below: